Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI The issue of proof-of-purchase has never been raised before If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a [redacted] and it was weighed and the postage calculated by the [redacted] There does indeed appear to be a problem with NSI and the delivery of packages by the [redacted] due to the fact that they changed addresses But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter Sincerely, [redacted]
Dear [redacted] our sincerest apology for the delay or oversight in shipping your ball to youPlease note, a ball is packed and ready to ship to youYour Fedex tracking# is: [redacted] You should receive it within - business days if not before
Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ballShe needs however to CUT the word WUBBLE from her ball and mail it to usPlace a small note in her envelope stating that it popped within minutesShe can even mail it to my attentionOnce I have it then I will personally process her requestBUT we NEED that logo before proceeding.NSI International, Inc [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from meAttached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that addressSince the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct eitherWith regret, I accept the company's response and you may consider this complaint closed without my satisfaction Sincerely, [redacted] ***
Dear [redacted] , our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ballWe only process envelopes as they're received by our officeThere's NO reason why we wouldn't ship you a Wubble ball as promisedTo date, we aren't holding any envelopes to be processedperhaps, it just didn't make it to usNonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $which covers you regarding replacementsYour tracking # for your Fedex package is: [redacted] Your estimated delivery time are business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back I did this the very next day I bought the item on August **, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your help in this matter Sincerely, [redacted]
Dear Mediator, please note that after speaking with [redacted] , we've shipped balls to her on 6/**Her [redacted] tracking # was: [redacted] ***Please note that additional balls were shipped on 6/** [redacted] tracking # was [redacted] and then additonal balls were shipped by postal mail n 6/** We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience [redacted] ***
Dear [redacted] ***, after checking our trail of emails, we have NO record of any email from youPlease email a copy of the back of your check, admitting proof that we cashed your checkIf we cashed your check then we will process your warranty ball right awayThank youPlease send email to [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $ Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse I cannot re-submit for a refund because I no longer am in possession of the defective balloon NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location Again, this is nothing over which I have any control So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty Until they cash my check, I have no way to prove that NSI received by return request By the same token, they cannot prove that I did not fully comply with their terms.I am out $for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI Also, I have a check in the amount of $that is uncashed; if I put a stop payment on this check, it will cost me an additional $I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt $does not seem to be a significant loss for them when one considers how much goodwill it would generate And, if they ever find my check, they will have their money and there would be no need to send me a second replacement Thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Customer, our sincerest apology for any delay in shipping your ballIf we CASHED your check, please email a copy of it to: [redacted] We therefore will ship a ball to you immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You really think I kept the receipt after this happened about days agoIf you wanna be petty over $I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website And now with mine and others complaints on the Revdex.com websiteGood day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Customer, let me clarify that we do not have anything to do with any stores policyWe are simply the manufacturer of the ballWe only state not to return to the store because the stores do not stock the components for the ballssuch as nozzles, pumps etc etcWe clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with itWe were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receiptPlease email a copy of it to me at [redacted] Once I receive your receipt then I will respond to you further - Thank you
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refundWe DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -
Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to herIt shipped on 1/ [redacted] and the postal tracking # is: [redacted] **This was a courtesy ballIf this courtesy ball pop then [redacted] will be liable to pay $ for the warrantyTo date we have NO record of receipt of her envelope
tell customer to provide receipt of purchase -
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate that NSI will send a replacement ball and thank Revdex.com for your assistance.I do not, however, appreciate the tone or implications in the response from NSI The issue of proof-of-purchase has never been raised before If NSI had simply requested proof-of-purchase, I would gladly have provided a portion of the box The NSI terms of warranty specifically required the return of a certain portion of the burst balloon - which I did but which neither NSI nor I have any proof I also do not appreciate the insinuation that I did not put sufficient postage on the original return; I mailed it from a [redacted] and it was weighed and the postage calculated by the [redacted] There does indeed appear to be a problem with NSI and the delivery of packages by the [redacted] due to the fact that they changed addresses But what more can a customer do than follow the instructions provided by NSI?Again, I appreciate the assistance of the Revdex.com in this matter Sincerely, [redacted]
Please note : [redacted] ***Please put on envelope ATTN: [redacted]
Dear [redacted] our sincerest apology for the delay or oversight in shipping your ball to youPlease note, a ball is packed and ready to ship to youYour Fedex tracking# is: [redacted] You should receive it within - business days if not before
Clearly if customer follow instructions that were noted in the last response, she will see that we are NOT charging her for the replacement ballShe needs however to CUT the word WUBBLE from her ball and mail it to usPlace a small note in her envelope stating that it popped within minutesShe can even mail it to my attentionOnce I have it then I will personally process her requestBUT we NEED that logo before proceeding.NSI International, Inc [redacted]
Please email a copy of your receipt -
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from meAttached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that addressSince the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct eitherWith regret, I accept the company's response and you may consider this complaint closed without my satisfaction Sincerely, [redacted] ***
Dear [redacted] , our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ballWe only process envelopes as they're received by our officeThere's NO reason why we wouldn't ship you a Wubble ball as promisedTo date, we aren't holding any envelopes to be processedperhaps, it just didn't make it to usNonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $which covers you regarding replacementsYour tracking # for your Fedex package is: [redacted] Your estimated delivery time are business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I stated in my complaint, I no longer have the receipt and was told by e-mail that was not a problem, just to mail the valve back I did this the very next day I bought the item on August **, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your help in this matter Sincerely, [redacted]
Dear Mediator, please note that after speaking with [redacted] , we've shipped balls to her on 6/**Her [redacted] tracking # was: [redacted] ***Please note that additional balls were shipped on 6/** [redacted] tracking # was [redacted] and then additonal balls were shipped by postal mail n 6/** We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience [redacted] ***
Dear [redacted] ***, after checking our trail of emails, we have NO record of any email from youPlease email a copy of the back of your check, admitting proof that we cashed your checkIf we cashed your check then we will process your warranty ball right awayThank youPlease send email to [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $ Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse I cannot re-submit for a refund because I no longer am in possession of the defective balloon NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location Again, this is nothing over which I have any control So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty Until they cash my check, I have no way to prove that NSI received by return request By the same token, they cannot prove that I did not fully comply with their terms.I am out $for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI Also, I have a check in the amount of $that is uncashed; if I put a stop payment on this check, it will cost me an additional $I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt $does not seem to be a significant loss for them when one considers how much goodwill it would generate And, if they ever find my check, they will have their money and there would be no need to send me a second replacement Thank you for your assistance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Customer, our sincerest apology for any delay in shipping your ballIf we CASHED your check, please email a copy of it to: [redacted] We therefore will ship a ball to you immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You really think I kept the receipt after this happened about days agoIf you wanna be petty over $I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website And now with mine and others complaints on the Revdex.com websiteGood day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer will receive check within weeks if not before
Dear Customer, let me clarify that we do not have anything to do with any stores policyWe are simply the manufacturer of the ballWe only state not to return to the store because the stores do not stock the components for the ballssuch as nozzles, pumps etc etcWe clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with itWe were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receiptPlease email a copy of it to me at [redacted] Once I receive your receipt then I will respond to you further - Thank you
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refundWe DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -
Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to herIt shipped on 1/ [redacted] and the postal tracking # is: [redacted] **This was a courtesy ballIf this courtesy ball pop then [redacted] will be liable to pay $ for the warrantyTo date we have NO record of receipt of her envelope