Dear Customer, we're totally sorry for any issue you experienced with your Plasma ballWe will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for youOur policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for youOur address is: NSI International, Inc, [redacted] ***We just need some part of the defective item to make the cost of shipping it back cheaper for youOur apology for any inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The courtesy ball arrived, but not check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] ***, sorry to hear you've had an issue with the receipt of your replacement Wubble ballPlease note, per our records, we received an email from you on January **, and responded to you that same date and also shipped a ball to youWe are truly sorry that you didn't receive itWe never received the package back as undeliverable from the post office neitherNonetheless, we know how frustrating this may have been for you and our sincerest apology for the issueA replacement Wubble set is packed and ready to ship to youYour Fedex tracking # is: [redacted] Your estimated delivery time for this package is business dayIf you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or ***Thank you Also we suggest that you contact them with help with inflating the ballThey will provide tips on making the ball last a very long time
We sincerely apologize for any oversight and delay in shipping a replacement ballPlease note, your ball is ready to shipYour Fedex tracking # is: [redacted] The estimated delivery time are business daysOur apology for any inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on itMy check was not cashed just as others stated you did to themI did not receive my envelope backYou have all of my proof in the envelopeI also attached emails that I sent twiceThey were also not sent back as undelivered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] , sorry to hear about your issue regarding your Wubble replacement ballAfter carefully checking our emails, unfortunately, we never received an email nor an envelope from youHowever, all is not lostIf you sent in payment regarding replacement of your ball and we cashed your check, please email me a copy of that payment and we will expedite your replacement balls to youYou can send that proof to [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Mediator, please inform [redacted] , that per the last conversation with the [redacted] customer rep that she stated that a refund check would be issued to himUnfortunately it’s a procedure that needs to be followed before a check can actually be sentYou can inform him that a refund check in the amount of $was issued and mailed on 7/ [redacted] in the amount of $He should receive it shortly - [redacted] NSI International, Inc [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacementSince we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSIOnce we have those items, then a refund will be processedWithout any proof unfortunately, we can only ship her a courtesy ball from our NY officePlease email those copies to [redacted] Thank you
Please inform customer that a replacement ball was shipped on 7/*/Her [redacted] tracking # is: [redacted] ***Her estimated delivery time are business days.We sincerely apologize for the inconvenience[redacted] [redacted] ***
Dear [redacted] ***, my sincerest apology for any delay in you receiving your replacement Wubble ballsOur Wubble help desk continued to write you on 6/ [redacted] and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you todayYour *** tracking # is: [redacted] and your estimated delivery time are business daysOne word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longerYou can contact our Help desk at ###-###-#### or ***Thank you and again our apology for any inconvenience
[redacted] , we sincerely apologize for any inconvenience that we caused you and your familyPlease note that a refund in the amount of $will be processed and mail shortly to youPlease allow - - business days .Thank you Ms JD [redacted] NSI Internantional, IncCustomer Service Management
Dear Customer, we received your email on Jan **, in which we are closed on SundaysPlease note that your shaft was shipped on Jan [redacted] by postal mailOur sincerest apology if you haven't received itWe will reship you another shaft today to the [redacted] Please contact us once again, if you do not receive this item within 7- [redacted] days - Our customer service # is: ###-###-#### - Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt It is not acceptable to not refund customers for balls that are clearly defective I'm not the only one with the problem clearly there are many complaints This is not an acceptable response in any way I'm not paying any fee to replace balls that are no good Period I'd have to be crazy to send another dime In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Lisa Barber
Dear Customer, we're totally sorry for any issue you experienced with your Plasma ballWe will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for youOur policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for youOur address is: NSI International, Inc, [redacted] ***We just need some part of the defective item to make the cost of shipping it back cheaper for youOur apology for any inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The courtesy ball arrived, but not check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] ***, sorry to hear you've had an issue with the receipt of your replacement Wubble ballPlease note, per our records, we received an email from you on January **, and responded to you that same date and also shipped a ball to youWe are truly sorry that you didn't receive itWe never received the package back as undeliverable from the post office neitherNonetheless, we know how frustrating this may have been for you and our sincerest apology for the issueA replacement Wubble set is packed and ready to ship to youYour Fedex tracking # is: [redacted] Your estimated delivery time for this package is business dayIf you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or ***Thank you Also we suggest that you contact them with help with inflating the ballThey will provide tips on making the ball last a very long time
We sincerely apologize for any oversight and delay in shipping a replacement ballPlease note, your ball is ready to shipYour Fedex tracking # is: [redacted] The estimated delivery time are business daysOur apology for any inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on itMy check was not cashed just as others stated you did to themI did not receive my envelope backYou have all of my proof in the envelopeI also attached emails that I sent twiceThey were also not sent back as undelivered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] , sorry to hear about your issue regarding your Wubble replacement ballAfter carefully checking our emails, unfortunately, we never received an email nor an envelope from youHowever, all is not lostIf you sent in payment regarding replacement of your ball and we cashed your check, please email me a copy of that payment and we will expedite your replacement balls to youYou can send that proof to [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Mediator, please inform [redacted] , that per the last conversation with the [redacted] customer rep that she stated that a refund check would be issued to himUnfortunately it’s a procedure that needs to be followed before a check can actually be sentYou can inform him that a refund check in the amount of $was issued and mailed on 7/ [redacted] in the amount of $He should receive it shortly - [redacted] NSI International, Inc [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you.Here is the information requested[redacted] *** [redacted] *** [redacted] [redacted] ***
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacementSince we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSIOnce we have those items, then a refund will be processedWithout any proof unfortunately, we can only ship her a courtesy ball from our NY officePlease email those copies to [redacted] Thank you
Please inform customer that a replacement ball was shipped on 7/*/Her [redacted] tracking # is: [redacted] ***Her estimated delivery time are business days.We sincerely apologize for the inconvenience[redacted] [redacted] ***
Dear [redacted] ***, my sincerest apology for any delay in you receiving your replacement Wubble ballsOur Wubble help desk continued to write you on 6/ [redacted] and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you todayYour *** tracking # is: [redacted] and your estimated delivery time are business daysOne word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longerYou can contact our Help desk at ###-###-#### or ***Thank you and again our apology for any inconvenience
[redacted] , we sincerely apologize for any inconvenience that we caused you and your familyPlease note that a refund in the amount of $will be processed and mail shortly to youPlease allow - - business days .Thank you Ms JD [redacted] NSI Internantional, IncCustomer Service Management
Dear Customer, we received your email on Jan **, in which we are closed on SundaysPlease note that your shaft was shipped on Jan [redacted] by postal mailOur sincerest apology if you haven't received itWe will reship you another shaft today to the [redacted] Please contact us once again, if you do not receive this item within 7- [redacted] days - Our customer service # is: ###-###-#### - Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt It is not acceptable to not refund customers for balls that are clearly defective I'm not the only one with the problem clearly there are many complaints This is not an acceptable response in any way I'm not paying any fee to replace balls that are no good Period I'd have to be crazy to send another dime In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Lisa Barber