Scottscape Tree Service

Consumer called Revdex.com and advised that this matter is resolved

It is very sad that we have people in this world that seek nothing more than free serviceWe cut only what he sent us pictures of to cut "these limbs"These limbs were cut at his request so his satellite could capture a signalHe then agreed to send payment after we sent the invoiceIt was a small job we fit into our schedule as we are weeks outThis guys word obviously means nothing and is simply again looking for a free job so that's what we're going to give himMy customers are high end loyal good paying customers and they don't pull stuff like thisHe can keep his money and maybe he will donate it for a good cause like cancer research or to a food bankThanks

I believe Scottscape has made a good faith effort to resolve this issue

This person agreed to the attached agreementThey gave authorization to proceed via emailThey never cancelled and we dispatched a crew and equipment milesWe charge a $cancellationCustomer did not read contract as they described to us during the phone call in which the customer stated was there faultThis phone call does confirm they simply did not cancel servicescustomer has now made an unfactual review on Angies List which is not parallel with this complaint or our documents and phone callsThis unfactual review indicates that this customer seeks nothing more than to damage our business reputationThe unfactual information posted has been forwarded to our attorneyA consumer simply has no right to make public statements that injures a businessLegal claims, among others, may include one or more of the following: tortious interface with a business interest, libel and slanderThis is not protected by first admendmentWe request that they withdraw all reviews/complaints with false/unfactual statements

Customer entered into an agreement to have a tree removed and after we dispatched crew with equipment the tree was already removedCustomer never cancelled servicesOral agreements are enforceableWe charge cancellation and dispatch charges to fuel and employee travel times in this eventWe use up to date state of the art modern forestry equipment and compensate our employees very well as to where other companies may be just a pick up truck and chainsaw operationThis is what sets us apart from the competitionThis customer requested an estimate on different occasions after having already received an estimate weeks prior to the 2nd estimate During the duration of the 2nd estimate we explained to the customer that we had already provided him an estimate in which at that time he agreed to proceed with the work during the recorded phone call Scottscape Tree Service records all phone callsThis customer was also left a written estimate on his door after both estimates.This customer did in fact enter into an enforcable legal agreement with Scottscape Tree Service under the Ohio Revised CodeORC Contract not in writing - statutory liabilityExcept as provided in sections and of the Revised Code, an action upon a contract not in writing, express or implied, or upon a liability created by statute other than a forfeiture or penalty, shall be brought within six years after the cause thereof accrued.Effective Date: 07-01-1993MrKoziols actions were recklessHe received multiple estimate from different companies including ours and carelessly continued to request them without even knowing who he was calling which is why he received a 2nd estimate from usHe legally authorized and agreed to the work via oral phone callWe dispatched a crew to find that he had already hired someone else to do the workHe never cancelled servicesAfter we sent him an invoice he then called explaining he had someone else to the workWe explained the $cancellation charge and $mobilization charge that is in his terms and conditions of his work order/estimateHe explained that he didn't want to pay for the $for these charged then again he agreed to pay the $cancellation charge which was also recorded We offered to wave the $mobilization charge however which MrKoziol did mutually agree to pay the $and drop a check by our office that dayThis again was also a recorded phone call I believe Scottscape Tree Service has been more than helpful due to the fact that we waved the $mobilization charge MrKoziol knows what he agreed to and knows that he didn't cancel services which results in damages of fuel cost and employee travel timeWe expect that he stand up to his word and pay the agreed $cancellation chargeMore can be read here regarding oral agreements herehttps://www.ohiobar.org/General%20Resources/LawandYou/TLAY_Chapter06.pdf

Revdex.com staff contacted business and Scott***, owner, agreed to cancel the remaining charge and consider the matter resolved

When I spoke to Scottscape on October 7th, and verbally agreed to have a tree removed from my property, I was told that I would be called back with a date that Scottscape would do the work. I was never informed of a cancellation fee or any other fee in this initial contact. According to Ohio Administrative Code 109:4-3-Repairs or Services Section (D)(7) states: “(D) In any consumer transaction involving the performance of any repair or service it shall be a deceptive act or practice for a supplier to: (7) Fail to disclose upon the first contact with the consumer that any charge not directly related to the actual performance of the repair or service will be imposed by the supplier, including but not limited to service charges, charges imposed by the supplier for traveling to the consumer’s residence, or charges for diagnosis, whether or not repair or services are performed.” No written estimates were ever left on my door as Scottscape claims.
I contacted Scottscape approximately weeks after the initial phone call and left a voicemail which Scottscape states he has of me asking if he was still going to do the work. Even after the initial estimate call and this follow up call, Scottscape never responded with a date or confirmation that he was still planning to do the work. Any reasonable person would assume Scottscape was not going to complete the work after a few weeks had passed and I did not hear from them, so I hired another company to do the work. If Scottscape had called prior to coming to my home, I would have let them know that the work was already done and they did not need to come out. They showed up at my home to do the work on November 11 and never called me to let me know they were coming as they said they would. The only way I knew Scottscape came to my home was that I found an invoice from them in my mail box for the work they did not perform. On November 26th, I again received the a copy of the original invoice dated 11/11, this time it was stamped “past due”, for work that Scottscape did not perform. According to Ohio Administrative Code 109:4-3-Repairs or services, section D, clause states: (D) In any consumer transaction involving the performance of any repair or service it shall be a deceptive act or practice for a supplier to: (9) Represent that repairs have been made or services have been performed when such is not the fact;
I would like a copy of all the telephone recordings that Scottscape claims to have when speaking with me. I spoke to a lawyer after I stated that I would pay the $cancellation fee and was directed not to pay. Since Scottscape did not perform the service and I was never informed of a cancellation fee or any other fee in the initial contact with Scottscape, I do not owe Scottscape anything and want Scottscape to stop sending me invoices for work they never performed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI received a $check in the mail today

Like I have stated several times before
Scottscape breached the original oral contract when they did not call me back with a date they were coming out to do the work as I was told by Scott ***
If Scottscape has recorded all conversations, I’m sure they can verify me being told this and that I was never informed of any other fees during the original conversation
Since Scottscape breached the original oral contract, I do not owe them anything even and want them to stop sending me invoices for work they did not perform

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: When one returns home at the end of the day and discovers shoddy, defective, poor and unsatisfactory work, then even the consideration of reimbursement and reward of such behavior is profoundly misguidedIt should never be tolerated nor acceptedInstead, at my own cost I have retained a consulting expert that will complete a property inspection including photographs as well as a comprehensive reportIt should not only address the complete damages to the property but the malpractice leading up to and during the performance of the unscheduled and unannounced work Regards,
*** ***

Revdex.com called owner Scott L*** to follow up on complaint and he responded verballyHe stated that the customer had a privacy fence with no gate so his workers had to remove part of the fenceThere were weeds all around it and they mistook the bush for weedsMrL*** said he would like to off a
refund of $to the consumer either in the form of a check or a credit to his card, whichever he prefers, so he can repl*** the bush

Scottscape breached the original oral contract when they did
not call me back with a date they were coming out to do the work as I was told
by Scott ***.If Scottscape has recorded all conversations, I’m sure they
can verify me being told this and that I was never informed of any other fees
during the original conversation
Since Scottscape breached the original oral contract, I do
not owe them anything and want them to stop sending me invoices for work they
did not perform

Customer agreed to work via electronic authorization email (see attached)Also see attached contract,We never received any cancellation or callCrew was dispatched in scheduling route to find work was already completeWhen we followed up with Mrs.*** she explained that that she did not read
her contract and that it was her fault and that she did hire a lawn coto do workThe $cancellation (as per contract) is due as crew was dispatched from Lewis Center to Hilliard

I'm sorry the $60 should have already been refunded. What is last 4 digits of card number and charge date and I'll do this today right away thank you

Consumer called Revdex.com and advised that this matter is resolved.

I have already cancelled the mobilization fee of 200.00 and only charged Mr. [redacted] a cancellation fee  of 150.00 which was satisfactory to him before this complaint and he agreed to pay it (recorded call). He already stated he agreed to pay this. I am willing to again offer an additional 50.00 discount to to the cancellation fee if we can agree to close this and part ways. I have more expense than this in fuel of dispatching the crew in result of Mr. [redacted] agreed proceedings with the work. This saves Mr.[redacted] 250.00.

Customer entered into an agreement to have a tree removed and after we dispatched crew with equipment the tree was already removed. Customer never cancelled services. Oral agreements are enforceable. We charge cancellation and dispatch charges to fuel and employee travel times in this event. We...

use up to date state of the art modern forestry equipment and compensate our employees very well as to where other companies may be just a pick up truck and chainsaw operation. This is what sets us apart from the competition. This customer requested an estimate on 2 different occasions after having already received an estimate 4 weeks prior to the 2nd estimate.  During the duration of the 2nd estimate we explained to the customer that we had already provided him an estimate in which at that time he agreed to proceed with the work during the recorded phone call.  Scottscape Tree Service records all phone calls. This customer was also left a written estimate on his door after both estimates.This customer did in fact enter into an enforcable legal agreement with Scottscape Tree Service under the Ohio Revised Code. ORC 2305.07 Contract not in writing - statutory liability. Except as provided in sections 126.301 and 1302.98 of the Revised Code, an action upon a contract not in writing, express or implied, or upon a liability created by statute other than a forfeiture or penalty, shall be brought within six years after the cause thereof accrued.Effective Date: 07-01-1993Mr. Koziols actions were reckless. He received multiple estimate from different companies including ours and carelessly continued to request them without even knowing who he was calling which is why he received a 2nd estimate from us. He legally authorized and agreed to the work via oral phone call. We dispatched a crew to find that he had already hired someone else to do the work. He never cancelled services. After we sent him an invoice he then called explaining he had someone else to the work. We explained the $150.00 cancellation charge and $200 mobilization charge that is in his terms and conditions of his work order/estimate. He explained that he didn't want to pay for the $350.00 for these charged then again he agreed to pay the $150.00 cancellation charge which was also recorded.  We offered to wave the $200.00 mobilization charge however which Mr. Koziol did mutually agree to pay the $150.00 and drop a check by our office that day. This again was also a recorded phone call.  I believe Scottscape Tree Service has been more than helpful due to the fact that we waved the $200.00 mobilization charge.  Mr. Koziol knows what he agreed to and knows that he didn't cancel services which results in damages of fuel cost and employee travel time. We expect that he stand up to his word and pay the agreed $150.00 cancellation charge. More can be read here regarding oral agreements here. https://www.ohiobar.org/General%20Resources/LawandYou/TLAY_Chapter06.pdf

I did let Scotts Tree service know I would have to get back with them if I wanted service (on the very same day of the estimate) via email...which I have attached here.  Furthermore, Scotts Tree service DID NOT LET ME KNOW I WAS SCHEDULED... not once did they tell me I was on their radar... no phone call, no acknowledgement, NOTHING.   If you read my first of 2 emails to them I said I would like to be scheduled.  I never said - please proceed with the work when ever you want!  I would never have allowed a company who refuses to keep me informed to come to my house to do work.

I believe Scottscape has made a good faith effort to resolve this issue.

It is very sad that we have people in this world that seek nothing more than free service. We cut only what he sent us pictures of to cut "these limbs". These limbs were cut at his request so his satellite could capture a signal. He then agreed to send payment after we sent the invoice. It was a...

small job we fit into our schedule as we are weeks out. This guys word obviously means nothing and is simply again looking for a free job so that's what we're going to give him. My customers are high end loyal good paying customers and they don't pull stuff like this. He can keep his money and maybe he will donate it for a good cause like cancer research or to a food bank. Thanks