Initial Business Response /* (1000, 8, 2015/05/12) */
May 12,
*** ***
***
Cheyenne, WY 82003-
Dear Ms***:
Thank you for your written complaint to the Revdex.com
We understand that you have been receiving invoices regarding
collections
We are unable to locate an account for you with the information you have providedPlease respond to this letter with any alternate name, address, membership number, that the account may be listed underPlease also include the collection agency in which contacted you and we will contact them on your behalf to ensure your name has been removed from collections for any club membership dues
We apologize for any inconvenience we may have causedPlease contact me at (952)***, if you have further questions or concerns
Sincerely,
***
Member Services Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The collection notice came in the following name
*** ***, POB ***, Cheyenne WY Their is is a file number from Chase Receivables - "An UN-Professional Collection Agency" #***-There is a number under Handyman Club of America #***Hopefully this will help you identify and resolvePlease note they have threatened me with a day deadline on a letter dated 04/15/I am concerned they will proceedEspecially since it took nearly that amount of time for any reply
Final Business Response /* (4000, 12, 2015/05/13) */
May 13,
*** ***
***
Cheyenne, WY 82003-
Handyman Club of America # ***
Dear Ms***:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 5/12/
We have contacted Chase Receivables on your behalf and have removed your name from their recordsPlease disregard any further notices or inquiriesSince we do not collect personal information I can assure you that your credit rating has not been adversely affected by our actions
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at (952)***, if you have further questions or concerns
Sincerely,
***
Member Services Manager
Final Consumer Response /* (2000, 14, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
per a phone call from the customer, he stated that he has been unable to contact the company to discuss and is not getting any phone calls returnedHe would like a phone call back to discuss and resolve
Initial Business Response /* (1000, 18, 2016/03/08) */
March 8,
*** ***
***
Saint Louis, MO
National Home Gardening Club Member # ***
Dear Ms***:
Thank you for your written complaint to the Revdex.com
We have notified
all collection agencies to have your name removed from their recordsPlease disregard any further notices or inquiriesSince we do not collect personal information I can assure you that your credit rating has not been adversely affected by our actions
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at (917) *** if you have further questions or concerns
Sincerely,
Shawn ***
Member Services Manager
Initial Business Response /* (1000, 18, 2015/08/12) */
August 12,
*** ***
***
Corsicana, TX,
MLB Insiders Club Member # ***
Dear Mr ***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure that all of our
members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize if our service has not met your expectations
Per our conversation we will be setting you up with a one year free subscription to the site of your choiceOnce you visit www.Scout.com and pick the team you want to be subscribed to, you'll reach out to us so we can set up your accountThat will give you the following benefits while you're subscribed
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
Initial Consumer Rebuttal /* (3000, 20, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem of my lifetime membership is that the promises were not keptThe merchandise sent might have made a small child happy, but not an adultThe Stored Value card, never worked
The hat I received wasn't an authentic MLB "Astros" hatIt was rather janky
I called them back today and was on hold for about 10-minutes then was told to leave a messageI understand that the company was purchased by another company, but for the price I paid to be a Lifetime member, it truly doesn't feel like it was worth itA couple stickers, stick pins, playing cards, a Terrible hat, small thin fleece Astros lap blanket, jacket, and a small gym type bag isn't worth the lifetime member feeSo the offer for a website I haven't heard of isn't value added
So I just hope others weren't as gullible as I wasThe one good thing, I haven't been bombarded with offers anymore
Maybe I am just sour, the magazine was goodToo bad that's the only thing
Final Business Response /* (4000, 22, 2015/08/13) */
August 13,
*** ***
***
Corsicana, TX,
MLB Insiders Club Member # ***
Dear Mr***:
Thank you for your rebuttal to our response with the Revdex.com on 8/12/
Due to your continued concerns we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidPlease allow up to weeks in order to receive it
Your membership(s) are canceled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
Please contact me at (952) *** if you have any further questions or concerns
Sincerely,
Shawn ***
Member Services Manager
April 8, *** * *** ** *** *** Yardville, NJ MLB Insiders Club # *** Dear Mr***: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a
member of the MLB Insiders Club. We apologize that our service has not met your expectationsPer your request with the Revdex.com on 3/29/we canceled your membershipWe have issued a refund check in the amount of $for you todayPlease allow 6-weeks in order to receive itYour membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow days for all mailings to stop as some are pre-printed in advance. We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at ###-###-####, if you have further questions or concernsSincerely, Shawn *** Member Services Manager
Initial Business Response /* (1000, 8, 2015/09/22) */
September 22nd,
*** ***
***
Ashmore, IL
Gardening Club Member # ***
Dear Ms***:
Thank you for your letter with the Revdex.com
Per your request via email with Member
Services on 9/9/we issued you a refund check in the amount of $for the membership dues in which you paidPlease allow 4-weeks in order to receive it
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience this may have causedPlease contact me directly at *** if you have any further questions or concerns
Sincerely,
Shawn ***
SCOUT
Member Services Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this response as soon as I've received their refund check and it has cleared the bankI've been told once before by this company they were sending the refund check to me and it never arrivedWith the Revdex.com's help, I am hoping this situation will be resolved satisfactorilyThank you so much
Final Consumer Response /* (3000, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this response as soon as I've received their refund check and it has cleared the bankI've been told once before by this company they were sending the refund check to me and it never arrivedWith the Revdex.com's help, I am hoping this situation will be resolved satisfactorilyThank you so much
March 22,
*** ***
*** ** *** ***
Ocala, FL
MLB Insider Club Member # ***
Dear Ms***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure that all of our members have a satisfactory experience while
being a member of the MLB Insiders ClubWe apologize if our service has not met your expectations
According to our records we sent you an offer to become a life member back in June of and received your response back on June 15, which is how your life membership was startedOur records indicate you paid a total of $for your life membership dues to become a fully paid life member
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidThis amount reflects the life membership dues paid, minus the cost of the life member premium received, and a deduction for years of active membership ($- $- $x = $247.00)Please allow up to 6-weeks in order to receive it
We apologize for any inconvenience this may have causedPlease contact me at (917) *** if you have any further questions or concerns
Thank you,
Shawn ***
Manager, Member Services
April 28th, *** *** *** ** *** *** Tucson, AZ 85710 North American Hunting Club Member # *** Dear Mr***: Thank you for your written complaint to the RevDex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations We are no longer printing the North American Hunter MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you, Shawn *** Member Services Manager
Initial Business Response /* (1000, 8, 2015/10/08) */
October 8,
*** ***
***
Brandon, FL,
North American Hunting Club Member # ***
Dear Mr***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure
that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations
Per your phone conversation with Brandon on 10/8/15, we are no longer printing the North American Hunter Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as:
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
Initial Business Response /* (1000, 14, 2015/09/02) */
September 2,
***
***
Kenosha, WI
North American Hunting Club Member # ***
Dear Mr***:
Thank you for your written complaint to the Revdex.com
It is our goal to
ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations
All of our customer service is now handled onlineYou can contact us by sending an email directly to [email protected] or visiting the club site hunting.scout.com and clicking on the Contact Us link located at the bottom of the page
Also, we are no longer printing the North American Hunter Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as:
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
April 28th, *** *** *** *** *** ***
*** ** *** Warrior Club Member # *** Dear Mr***: Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members
have a satisfactory experience while being a member of the Warrior ClubWe apologize if our service has not met your expectationsWe are no longer printing the Warrior MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website warrior.scout.com and click on the "Benefits" linkWe apologize for any inconvenience this may have causedPlease contact me at (917) 410-if you have any further questions or concernsThank you, *** *** Member Services Manager
June 8, *** *** *** * *** *
*** * Salt Lake City, UT Cooking Club of America Member # *** Dear Ms***: Thank you for your letter to the Revdex.com It is our goal to ensure that all of our members have a
satisfactory experience while being a member of the Cooking Club of AmericaWe apologize if our service has not met your expectations We are no longer printing the Cooking Club Magazine; all of the content is now online via the club website www.cookingclub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events and to the Fan Shop percent discount on tickets to Theme Parks & Movie Tickets Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website www.cookingclub.com, log into your account with your email address: *** and password and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you,
Initial Business Response /* (1000, 19, 2015/09/02) */
September 2, 2015
[redacted]
Reading, PA 19606-9422
Cooking Club of America Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that...
all of our members have a satisfactory experience while being a member of the Cooking Club of America. We apologize if our service did not meet your expectations.
We are no longer printing the Cooking Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer.
However due to your continued concerns, per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $247.00 for the life membership dues in which you paid. Please allow 4-6 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 21, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
April 8th, 2016 [redacted] Hyattsville, MD 20781 Handyman Club of America Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations. We are no longer printing the Handy Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website handy.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response /* (1000, 14, 2015/08/10) */
August 10, 2015
[redacted]
St. Paul, MN 55124-7339
MLB Insiders Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize that our service did not meet your expectations.
Per your request through the Revdex.com we canceled your membership and issued you a refund in the amount of $24.00 back your card ending in 1236 for the membership dues in which you paid. Please allow 3-5 business days in order to receive it.
Your membership is canceled and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused. Please contact me at [redacted], extension [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 16, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund to my credit card, as I requested. It is interesting to note, however, that the customer service number on the letter they wrote through the Revdex.com is "not in service"! There is still no way to contact this company directly. And although I am satisfied that I have received a full refund, I do not believe I would have ever received it without pursuing a Revdex.com complaint. Thank you to the Revdex.com for their assistance in getting my refund.
Initial Business Response /* (1000, 8, 2016/02/18) */
February 18, 2016
[redacted]
[redacted]
Detroit, ME 04929
North American Fishing Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your letter to the Revdex.com.
It is our goal to ensure that all...
of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations.
We are no longer printing the North American Fisherman Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/outdoors/fishing . While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/outdoors/fishing/ and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 10, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 17, 2015/08/12) */
August 11, 2015
[redacted]
North American Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
We understand you have not received your free...
membership gifts after becoming a member in the Cooking Club of America.
Per your conversation with member services on 8/11/2015 you informed us that you were not in receipt of your free membership gifts. We apologize as due to delays an order for your gifts was not placed. Therefore we have issued a check in the amount of $75.00 for you today. Please allow 2-3 weeks for processing and receipt of that check.
We apologize for any inconvenience we may have caused. Please contact me at[redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 19, 2015/08/13) */
Revdex.com, Im so thankful for your help with the despute between me and the Cooking Club.We have came to an agreement I think. hey have agreed to srnd me $75 to replace the set of cookware they didn't send me, as long as I receive the check I'll be ok. If I don't get th check I'll get aholdof you but they promised it'll be here by next week. Thank you so much. I don't know why they couldn't do it on their own.
Initial Business Response /* (1000, 8, 2015/07/17) */
July 17, 2015
[redacted]
[redacted]
Covington, KY 41011-3647
MLB Insiders Club # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of our...
members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize that our service has not met your expectations.
Per your request with the Revdex.com of Minnesota on 06/30/15 we have canceled your membership. We have issued a refund check in the amount of $250.00 for you today. Please allow 2-3 weeks in order to receive it.
Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 10, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my desired result. Thank you Revdex.com.
Final Business Response /* (1000, 43, 2015/10/23) */
October 23rd, 2015
[redacted]
[redacted]
Covington, KY 41011-3647
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 9/25/15.
As stated in our previous response, we have issued you a refund check in the amount of $250.00 for the Life & Premium membership dues in which you paid. According to our records, this check was sent out on 10/19/15. We ask that you allow 1-2 weeks for the check to be delivered.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Final Consumer Response /* (2000, 45, 2015/10/26) */
Our bank just called & told us that the check was good. It was in the amount of $250.00!
Thank you. I suppose you can close the case now!
I am rejecting this response because:
My complaint was not against The Warrior Club (just read my filed complaint) My complaint was against The History Channel Club. Why you responded to the Warrior Club I have no idea, Please send the complaint documents to The History Channel Club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for resolving this complaint.
Initial Business Response /* (1000, 8, 2015/05/12) */
May 12,
*** ***
***
Cheyenne, WY 82003-
Dear Ms***:
Thank you for your written complaint to the Revdex.com
We understand that you have been receiving invoices regarding
collections
We are unable to locate an account for you with the information you have providedPlease respond to this letter with any alternate name, address, membership number, that the account may be listed underPlease also include the collection agency in which contacted you and we will contact them on your behalf to ensure your name has been removed from collections for any club membership dues
We apologize for any inconvenience we may have causedPlease contact me at (952)***, if you have further questions or concerns
Sincerely,
***
Member Services Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The collection notice came in the following name
*** ***, POB ***, Cheyenne WY Their is is a file number from Chase Receivables - "An UN-Professional Collection Agency" #***-There is a number under Handyman Club of America #***Hopefully this will help you identify and resolvePlease note they have threatened me with a day deadline on a letter dated 04/15/I am concerned they will proceedEspecially since it took nearly that amount of time for any reply
Final Business Response /* (4000, 12, 2015/05/13) */
May 13,
*** ***
***
Cheyenne, WY 82003-
Handyman Club of America # ***
Dear Ms***:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 5/12/
We have contacted Chase Receivables on your behalf and have removed your name from their recordsPlease disregard any further notices or inquiriesSince we do not collect personal information I can assure you that your credit rating has not been adversely affected by our actions
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at (952)***, if you have further questions or concerns
Sincerely,
***
Member Services Manager
Final Consumer Response /* (2000, 14, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am rejecting this response because:
per a phone call from the customer, he stated that he has been unable to contact the company to discuss and is not getting any phone calls returnedHe would like a phone call back to discuss and resolve
Initial Business Response /* (1000, 18, 2016/03/08) */
March 8,
*** ***
***
Saint Louis, MO
National Home Gardening Club Member # ***
Dear Ms***:
Thank you for your written complaint to the Revdex.com
We have notified
all collection agencies to have your name removed from their recordsPlease disregard any further notices or inquiriesSince we do not collect personal information I can assure you that your credit rating has not been adversely affected by our actions
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience we may have caused and are sorry to lose you as a memberPlease contact me at (917) *** if you have further questions or concerns
Sincerely,
Shawn ***
Member Services Manager
Initial Business Response /* (1000, 18, 2015/08/12) */
August 12,
*** ***
***
Corsicana, TX,
MLB Insiders Club Member # ***
Dear Mr ***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure that all of our
members have a satisfactory experience while being a member of the MLB Insiders ClubWe apologize if our service has not met your expectations
Per our conversation we will be setting you up with a one year free subscription to the site of your choiceOnce you visit www.Scout.com and pick the team you want to be subscribed to, you'll reach out to us so we can set up your accountThat will give you the following benefits while you're subscribed
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
Initial Consumer Rebuttal /* (3000, 20, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem of my lifetime membership is that the promises were not keptThe merchandise sent might have made a small child happy, but not an adultThe Stored Value card, never worked
The hat I received wasn't an authentic MLB "Astros" hatIt was rather janky
I called them back today and was on hold for about 10-minutes then was told to leave a messageI understand that the company was purchased by another company, but for the price I paid to be a Lifetime member, it truly doesn't feel like it was worth itA couple stickers, stick pins, playing cards, a Terrible hat, small thin fleece Astros lap blanket, jacket, and a small gym type bag isn't worth the lifetime member feeSo the offer for a website I haven't heard of isn't value added
So I just hope others weren't as gullible as I wasThe one good thing, I haven't been bombarded with offers anymore
Maybe I am just sour, the magazine was goodToo bad that's the only thing
Final Business Response /* (4000, 22, 2015/08/13) */
August 13,
*** ***
***
Corsicana, TX,
MLB Insiders Club Member # ***
Dear Mr***:
Thank you for your rebuttal to our response with the Revdex.com on 8/12/
Due to your continued concerns we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidPlease allow up to weeks in order to receive it
Your membership(s) are canceled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
Please contact me at (952) *** if you have any further questions or concerns
Sincerely,
Shawn ***
Member Services Manager
April 8, *** * *** ** *** *** Yardville, NJ MLB Insiders Club # *** Dear Mr***: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a
member of the MLB Insiders Club. We apologize that our service has not met your expectationsPer your request with the Revdex.com on 3/29/we canceled your membershipWe have issued a refund check in the amount of $for you todayPlease allow 6-weeks in order to receive itYour membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow days for all mailings to stop as some are pre-printed in advance. We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at ###-###-####, if you have further questions or concernsSincerely, Shawn *** Member Services Manager
Initial Business Response /* (1000, 8, 2015/09/22) */
September 22nd,
*** ***
***
Ashmore, IL
Gardening Club Member # ***
Dear Ms***:
Thank you for your letter with the Revdex.com
Per your request via email with Member
Services on 9/9/we issued you a refund check in the amount of $for the membership dues in which you paidPlease allow 4-weeks in order to receive it
Your membership is cancelled and we have removed you from our mailing listYou have a zero balance and there is nothing owingPlease allow days for all mailings to stop as some are pre-printed in advance
We apologize for any inconvenience this may have causedPlease contact me directly at *** if you have any further questions or concerns
Sincerely,
Shawn ***
SCOUT
Member Services Manager
Initial Consumer Rebuttal /* (3000, 10, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this response as soon as I've received their refund check and it has cleared the bankI've been told once before by this company they were sending the refund check to me and it never arrivedWith the Revdex.com's help, I am hoping this situation will be resolved satisfactorilyThank you so much
Final Consumer Response /* (3000, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this response as soon as I've received their refund check and it has cleared the bankI've been told once before by this company they were sending the refund check to me and it never arrivedWith the Revdex.com's help, I am hoping this situation will be resolved satisfactorilyThank you so much
March 22,
*** ***
*** ** *** ***
Ocala, FL
MLB Insider Club Member # ***
Dear Ms***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure that all of our members have a satisfactory experience while
being a member of the MLB Insiders ClubWe apologize if our service has not met your expectations
According to our records we sent you an offer to become a life member back in June of and received your response back on June 15, which is how your life membership was startedOur records indicate you paid a total of $for your life membership dues to become a fully paid life member
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $for the life membership dues in which you paidThis amount reflects the life membership dues paid, minus the cost of the life member premium received, and a deduction for years of active membership ($- $- $x = $247.00)Please allow up to 6-weeks in order to receive it
We apologize for any inconvenience this may have causedPlease contact me at (917) *** if you have any further questions or concerns
Thank you,
Shawn ***
Manager, Member Services
April 28th, *** *** *** ** *** *** Tucson, AZ 85710 North American Hunting Club Member # *** Dear Mr***: Thank you for your written complaint to the RevDex.com It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations We are no longer printing the North American Hunter MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you, Shawn *** Member Services Manager
Initial Business Response /* (1000, 8, 2015/10/08) */
October 8,
*** ***
***
Brandon, FL,
North American Hunting Club Member # ***
Dear Mr***:
Thank you for your written complaint to the Revdex.com
It is our goal to ensure
that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations
Per your phone conversation with Brandon on 10/8/15, we are no longer printing the North American Hunter Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as:
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
Initial Business Response /* (1000, 14, 2015/09/02) */
September 2,
***
***
Kenosha, WI
North American Hunting Club Member # ***
Dear Mr***:
Thank you for your written complaint to the Revdex.com
It is our goal to
ensure that all of our members have a satisfactory experience while being a member of the North American Hunting ClubWe apologize if our service has not met your expectations
All of our customer service is now handled onlineYou can contact us by sending an email directly to [email protected] or visiting the club site hunting.scout.com and clicking on the Contact Us link located at the bottom of the page
Also, we are no longer printing the North American Hunter Club MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as:
Searchable, Members-only content
Members-only forums
E-mail newsletters with stories, tips, contests and more
Automatic entry into Club contests
percent discount on tickets to special events
Full access to Members-only content across the network of Scout Media's websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website hunting.scout.com and click on the "Benefits" link
We apologize for any inconvenience this may have causedPlease contact me at (952) *** if you have any further questions or concerns
Thank you,
Shawn ***
Member Services Manager
April 28th, *** *** *** *** *** ***
*** ** *** Warrior Club Member # *** Dear Mr***: Thank you for your written complaint to the Revdex.comIt is our goal to ensure that all of our members
have a satisfactory experience while being a member of the Warrior ClubWe apologize if our service has not met your expectationsWe are no longer printing the Warrior MagazineWhile the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previouslyYou still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website warrior.scout.com and click on the "Benefits" linkWe apologize for any inconvenience this may have causedPlease contact me at (917) 410-if you have any further questions or concernsThank you, *** *** Member Services Manager
June 8, *** *** *** * *** *
*** * Salt Lake City, UT Cooking Club of America Member # *** Dear Ms***: Thank you for your letter to the Revdex.com It is our goal to ensure that all of our members have a
satisfactory experience while being a member of the Cooking Club of AmericaWe apologize if our service has not met your expectations We are no longer printing the Cooking Club Magazine; all of the content is now online via the club website www.cookingclub.comWhile the printed element of your membership has changed, you have access to a lot more content than we've been delivering to youYou still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests percent discount on tickets to special events and to the Fan Shop percent discount on tickets to Theme Parks & Movie Tickets Full access to Members-only content across the network of Scout Media’s websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine formatTo view all of the benefits available to you as a club member please visit the club website www.cookingclub.com, log into your account with your email address: *** and password and click on the "Benefits" link We apologize for any inconvenience this may have causedPlease contact me at ###-###-#### if you have any further questions or concerns Thank you,
Initial Business Response /* (1000, 19, 2015/09/02) */
September 2, 2015
[redacted]
Reading, PA 19606-9422
Cooking Club of America Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that...
all of our members have a satisfactory experience while being a member of the Cooking Club of America. We apologize if our service did not meet your expectations.
We are no longer printing the Cooking Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer.
However due to your continued concerns, per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $247.00 for the life membership dues in which you paid. Please allow 4-6 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 21, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
April 8th, 2016 [redacted] Hyattsville, MD 20781 Handyman Club of America Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations. We are no longer printing the Handy Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website handy.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response /* (1000, 14, 2015/08/10) */
August 10, 2015
[redacted]
St. Paul, MN 55124-7339
MLB Insiders Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize that our service did not meet your expectations.
Per your request through the Revdex.com we canceled your membership and issued you a refund in the amount of $24.00 back your card ending in 1236 for the membership dues in which you paid. Please allow 3-5 business days in order to receive it.
Your membership is canceled and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused. Please contact me at [redacted], extension [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 16, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund to my credit card, as I requested. It is interesting to note, however, that the customer service number on the letter they wrote through the Revdex.com is "not in service"! There is still no way to contact this company directly. And although I am satisfied that I have received a full refund, I do not believe I would have ever received it without pursuing a Revdex.com complaint. Thank you to the Revdex.com for their assistance in getting my refund.
Initial Business Response /* (1000, 8, 2016/02/18) */
February 18, 2016
[redacted]
[redacted]
Detroit, ME 04929
North American Fishing Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your letter to the Revdex.com.
It is our goal to ensure that all...
of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations.
We are no longer printing the North American Fisherman Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/outdoors/fishing . While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/outdoors/fishing/ and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 10, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 17, 2015/08/12) */
August 11, 2015
[redacted]
North American Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
We understand you have not received your free...
membership gifts after becoming a member in the Cooking Club of America.
Per your conversation with member services on 8/11/2015 you informed us that you were not in receipt of your free membership gifts. We apologize as due to delays an order for your gifts was not placed. Therefore we have issued a check in the amount of $75.00 for you today. Please allow 2-3 weeks for processing and receipt of that check.
We apologize for any inconvenience we may have caused. Please contact me at[redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 19, 2015/08/13) */
Revdex.com, Im so thankful for your help with the despute between me and the Cooking Club.We have came to an agreement I think. hey have agreed to srnd me $75 to replace the set of cookware they didn't send me, as long as I receive the check I'll be ok. If I don't get th check I'll get aholdof you but they promised it'll be here by next week. Thank you so much. I don't know why they couldn't do it on their own.
Initial Business Response /* (1000, 8, 2015/07/17) */
July 17, 2015
[redacted]
[redacted]
Covington, KY 41011-3647
MLB Insiders Club # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of our...
members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize that our service has not met your expectations.
Per your request with the Revdex.com of Minnesota on 06/30/15 we have canceled your membership. We have issued a refund check in the amount of $250.00 for you today. Please allow 2-3 weeks in order to receive it.
Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 10, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my desired result. Thank you Revdex.com.
Final Business Response /* (1000, 43, 2015/10/23) */
October 23rd, 2015
[redacted]
[redacted]
Covington, KY 41011-3647
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 9/25/15.
As stated in our previous response, we have issued you a refund check in the amount of $250.00 for the Life & Premium membership dues in which you paid. According to our records, this check was sent out on 10/19/15. We ask that you allow 1-2 weeks for the check to be delivered.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Final Consumer Response /* (2000, 45, 2015/10/26) */
Our bank just called & told us that the check was good. It was in the amount of $250.00!
Thank you. I suppose you can close the case now!
I am rejecting this response because:
My complaint was not against The Warrior Club (just read my filed complaint) My complaint was against The History Channel Club. Why you responded to the Warrior Club I have no idea, Please send the complaint documents to The History Channel Club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for resolving this complaint.