I am rejecting this response because:
I feel An acceptable refund for life membership using the company (North American Membership Group, Inc.) rule of thumb? Of $12 per year leaves me with "half" a lifetime membership left of $111.50. In addition, $50 for the FREE (lifetime) premiums (gifts) which I should NOT to be charged or deducted; as they were FREE and stated as such when I joined. <<<Therefore, I will accept $161.50 which I believe to be a fair and reasonable amount. >>>However, If the company chooses to be "unfair" and wants me to pay for the "not so FREE" gifts, then they can take the low road and keep the 50$, but I will accept no less than half of my lifetime membership which is $111.50In closing, I find it very disappointing and disheartening, that this company does not honor their commitment to me, that they claimed when I joined. That if ever dissatisfied, for any reason, I could cancel my membership and be given a full refund and my gifts were mine to keep. Very disheartening and eye opening, that this type of company is allowed to continue its business under false pretense and take the money of trusting people like me.
Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. ...
We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
May 13th, 2016 [redacted] Lemont, IL 60439 North American Fishing Club Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the...
Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response /* (1000, 20, 2015/08/11) */
August 10, 2015
[redacted]
Pensacola, FL 32506-5950
North American Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service did not meet your expectations.
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $300.00. Please allow up to 4 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 22, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the North American Hunting Club as long as they uphold their written statement of refunding the amount of $300 to me. Thank you to the Revdex.com for assisting me in this matter.
Sincerely, [redacted]
Initial Business Response /* (1000, 18, 2015/08/11) */
August 11, 2015
[redacted]
North American Fishing Club Member # [redacted]
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of North American Fishing Club and MLB Insiders Club. We apologize that our service has not met your expectations.
Per your request with Member Services on 08/11/2015 we've canceled both of your memberships. We have issued a refund check in the amount of $562.00 for you today. Please allow 2-3 weeks in order to receive it.
Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 20, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. I wanted a full refund, but I will accept a reduced amount. I would rather have the magazines I was promised.
Final Business Response /* (4000, 27, 2015/08/13) */
August 13, 2015
[redacted]
[redacted]
Jackson, TN 38301-8612
North American Fishing Club Member # [redacted]
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response with the Revdex.com on 8/12/15.
After reviewing your account our records indicate that you paid $261.00 for your North American Fishing Club life membership dues and $301.00 for your MLB Insiders Club life membership dues. Therefore, as stated in our previous response we have canceled your life membership(s) and issued you a refund check in the amount of $562.00, please allow up to 3 weeks in order to receive it.
Your membership(s) are canceled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Final Consumer Response /* (2000, 29, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I read your response, and I can see you are clearly lying. I paid approximately $550 for each membership.
I will accept this reduced amount. I do not want to do business with this company ever again. This company entered into a contract with me and could not uphold its end of the deal.
Initial Business Response /* (1000, 14, 2016/03/11) */
March 10, 2016
[redacted]
[redacted]
Howard Lake, MN 55349
Handyman Club of America Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
We are no longer printing the Handy Magazine; all of the content is now online via the website www.handymanclub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (3000, 16, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried using the website numerous times and found nothing but problems. There is also no "automatic" entry in the contests. The program to test items, as promised when I signed up, is also not automatic. I want a refund of my dues that I paid. I am not receiving the items or the benefits that I was promised when I sent my money.
Initial Business Response /* (1000, 17, 2015/09/02) */
September 2, 2015
[redacted]
[redacted]
Fults, IL 62244-2202
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize if our service did not meet your expectations.
We apologize that you have not received your life member jacket and becoming a fully paid life member in the MLB insiders Club, unfortunately the Life Member Jackets are currently on backorder. Due to your concerns, we have canceled your membership and issued you a full refund check in the amount of $345.00 for the Life Membership Dues in which you paid. Please allow 4-6 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 19, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The offering of the refund is great and I accept it fully. I just hope that I get the refund as past inquires to the company they have never offered me a refund in the past, and they told me they don't offer the jackets anymore, and are now an online only company. But if I get the refund hey its all good here.
Final Consumer Response /* (3000, 29, 2015/11/02) */
The matter has not been resolved as I still don't have a refund.
March 22, 2016
[redacted]
[redacted]
Corbin, KY 40701
MLB Insider Club Member # [redacted]
Dear Mr. [redacted],
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of our members have a satisfactory experience while being a...
member of the MLB Insiders Club. We apologize that our service has not met your expectations.
According to our records we issued you refund check # 301206 in the amount of $24.00 on 3/16/16; please allow an additional 3-5 business days in order to receive it, if you haven't received it already.
We apologize for any inconvenience this may have caused. Please contact me directly at ###-###-#### if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Manager, Member Services
Initial Business Response /* (1000, 14, 2015/07/21) */
July 21, 2015
[redacted]
[redacted]
Rutherfordton, NC 28139
North American Fishing Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
We understand that...
you have not received your free membership gifts after becoming a member in the North American Fishing Club.
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $24.00 for the membership dues in which you paid. Please allow up to 4 weeks in order to receive it.
We apologize for any inconvenience we may have caused. Please contact me at (952) [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
June 23, 2016 [redacted] [redacted] Warren, OH 44483 North American Fishing Club # [redacted] Dear Mr. [redacted]: Thank you for your message to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory...
experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine; all of the content is now online via the club website www.northamericanfisherman.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests 10 percent discount on tickets to special events and to the Fan Shop 30 percent discount on tickets to Theme Parks & Movie Tickets Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.northamericanfisherman.com, log into your account with your email address: j[redacted]@yahoo.com and password and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Manager, Member Services
April 28, 2016 [redacted]
[redacted]
[redacted] Handyman Club of America Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while...
being a member of the Handyman Club of America. We apologize that our service has not met your expectations. We are no longer printing the Handy Magazine; all of the content is now online via the club website www.handymanclub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports According to our records we sent you an offer to become a life member in February of 1997 and received your response back on February 26th, 1997 which is how your life membership was started. Our records indicate that you paid a total of $265.00 for your life membership dues to become a fully paid life member. When taking a refund into consideration, we pro-rate the refund based on: the life membership dues paid ($265.00) and subtract the cost of life member premiums received ($50.00) in addition to a deduction for years of active membership (18 years). After reviewing your account our records indicate that you are not eligible to receive a refund for your life membership dues ($265.00-$50.00-$18.00x$12.00=$(-1.00). As a life member you still have access to all of the content and benefits available to you via the club website. With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link.
Initial Business Response /* (1000, 5, 2015/11/04) */
November 4th, 2015
[redacted]
[redacted]
Lawrenceburg, IN 47075
Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of...
our members have a satisfactory experience while being a member of the Cooking Club. We apologize if our service has not met your expectations.
We are no longer printing the Cooking Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. You can log into the site using your email address [email protected] and your password "password1". To view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 25, 2016/02/26) */
February 25, 2016
[redacted]
Orange Grove, TX 78372
Handyman Club of America Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that...
all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
According to our records your membership is active and up to date therefore you should have been receiving your magazines. Our records indicate that this is the first notification we have received from you indicating that you were not in receipt of them.
As of the spring of 2015 we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/build. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 26, 2016/02/26) */
February 25, 2016
[redacted]
Spring Lake, NC 28390
Handyman Club of America Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
According to our records your membership is/has been active and up to date therefore you should have been receiving your magazines. Our records indicate that this is the first notification we have received from you indicating that you were not in receipt of them.
As of the spring of 2015 we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/build. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 28, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/17) */
September 17, 2015
[redacted] Sr.
[redacted]
Carman, IL 61425
North American Fishing Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service has not met your expectations.
All of our customer service is now handled online. You can contact us by sending an email directly to [email protected] or visiting the club site fishing.scout.com and clicking on the Contact Us link located at the bottom of the page.
Also, we are no longer printing the North American Fisherman Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 14, 2016/03/08) */
March 8, 2016
[redacted]
Medford, WI 54451-1121
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
After reviewing...
your account our records indicate that we have not mailed you an item that you have to pay for or return since July of 2013. Our records indicate that you have a zero balance and there is nothing owing. Please contact the company in which you are receiving DVD's from.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
April 28, 2016 [redacted] M [redacted]
[redacted] National Home Gardening Club Member # [redacted] Dear Ms. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a...
satisfactory experience while being a member of the National Home Gardening Club. We apologize if our service has not met your expectations. According to our records we sent you an offer to become a life member back in August of 2004 and received your response back in 8/16/04 which is how your life membership was started. Our records indicate you paid a total of $223.00 for your life membership dues to become a fully paid life member. We are no longer printing the Gardening How-To Magazine; all of the content is now online via the website www.GardeningClub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $47.00 for the life membership dues in which you paid. This amount reflects the life membership dues paid, minus the cost of the life member premium(s) received, and a deduction for 11 years of active membership ($223.00 - $50.00 - $12.00 x 11 = $41.00). Please allow up to 6-8 weeks in order to receive it. We apologize for any inconvenience this may have caused. Please contact me at (917) 410-7844 if you have any further questions or concerns. Thank you, [redacted] Member Services Manager
Initial Business Response /* (1000, 17, 2015/09/02) */
September 2, 2015
[redacted] M [redacted]
Sauk Rapids, MN 56379-2122
Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the Cooking Club of America. We apologize if our service has not met your expectations.
We are no longer printing the Cooking Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952)[redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (3000, 19, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We received, more than once, written guarantee that we would receive a lifetime subscription to the Cooking Club's magazine.
Originally titled "Cooking Pleasure" with issues delivered bi-monthly (six annual issues) the magazine changed it's name to just "Cooking Club" in late 2009. Then in mid-2011 the subscription was decreased to quarterly. I deemed these changes acceptable under the written agreement of a lifetime subscription.
Then in Spring of 2015 I did not receive my magazine. Assuming that it just got lost in the mail, I attempted to contact the company via phone calls and through their website. When the Summer 2015 issue did not come and I had not gotten any response we contacted the Revdex.com.
Now I'm told that the company will not honor their agreement of a lifetime subscription to the Cooking Club's magazine. I deem this a breach of contract and expect either the continued delivery of my magazines starting with the missing copies, or my lifetime membership fee refunded.
Attached are documents showing the details of the guarantee for the magazine and the amount paid for this lifetime membership. The bank statements show the amounts paid were $27.08 on 10/13/2009 and $297.92 on 11/09/2009 totaling $325.00. Item "2" of the LIFE MEMBER BENEFITS states that I will receive the Club magazine for the rest of my life.
This is my evidence showing a breach of contract by the Cooking Club and the amount I expect refunded if there truly is no more magazines.
Initial Business Response /* (1000, 5, 2015/08/14) */
August 14, 2015
[redacted]
[redacted]
Prairieville, LA 70769-5341
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service did not meet your expectations.
Per our phone conversation on 8/6/15 we canceled your membership and issued you a refund check in the amount of $357.00 for the Life Membership dues in which you paid. Please allow an additional 3 weeks in order to receive it if you haven't received it already.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as I get my money back im ok with the way its handled.thank you for your help. [redacted].
Final Business Response /* (4000, 25, 2015/12/17) */
December 16, 2015
[redacted]
[redacted]
Prairieville, LA 70769
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 8/14/15.
According to our records, we have issued you a refund check in the amount of $357.00 for the life membership dues in which you paid on 12/11/15, please allow an additional 7-10 business days in order to receive your refund check if you haven't received it already.
Again, we apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
I am rejecting this response because:
Nowhere in the contract did it say I would stop getting printed magazines. It is a breach of contract. I expect a full refund or printed magazine in my mailbox until the day I die nothing less will do. Regards[redacted]
I am rejecting this response because:
I feel An acceptable refund for life membership using the company (North American Membership Group, Inc.) rule of thumb? Of $12 per year leaves me with "half" a lifetime membership left of $111.50. In addition, $50 for the FREE (lifetime) premiums (gifts) which I should NOT to be charged or deducted; as they were FREE and stated as such when I joined. <<<Therefore, I will accept $161.50 which I believe to be a fair and reasonable amount. >>>However, If the company chooses to be "unfair" and wants me to pay for the "not so FREE" gifts, then they can take the low road and keep the 50$, but I will accept no less than half of my lifetime membership which is $111.50In closing, I find it very disappointing and disheartening, that this company does not honor their commitment to me, that they claimed when I joined. That if ever dissatisfied, for any reason, I could cancel my membership and be given a full refund and my gifts were mine to keep. Very disheartening and eye opening, that this type of company is allowed to continue its business under false pretense and take the money of trusting people like me.
Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. ...
We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
May 13th, 2016 [redacted] Lemont, IL 60439 North American Fishing Club Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the...
Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Member Services Manager
Initial Business Response /* (1000, 20, 2015/08/11) */
August 10, 2015
[redacted]
Pensacola, FL 32506-5950
North American Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service did not meet your expectations.
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $300.00. Please allow up to 4 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 22, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the North American Hunting Club as long as they uphold their written statement of refunding the amount of $300 to me. Thank you to the Revdex.com for assisting me in this matter.
Sincerely, [redacted]
Initial Business Response /* (1000, 18, 2015/08/11) */
August 11, 2015
[redacted]
North American Fishing Club Member # [redacted]
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of North American Fishing Club and MLB Insiders Club. We apologize that our service has not met your expectations.
Per your request with Member Services on 08/11/2015 we've canceled both of your memberships. We have issued a refund check in the amount of $562.00 for you today. Please allow 2-3 weeks in order to receive it.
Your membership is cancelled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
We apologize for any inconvenience we may have caused and are sorry to lose you as a member. Please contact me at [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 20, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. I wanted a full refund, but I will accept a reduced amount. I would rather have the magazines I was promised.
Final Business Response /* (4000, 27, 2015/08/13) */
August 13, 2015
[redacted]
[redacted]
Jackson, TN 38301-8612
North American Fishing Club Member # [redacted]
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response with the Revdex.com on 8/12/15.
After reviewing your account our records indicate that you paid $261.00 for your North American Fishing Club life membership dues and $301.00 for your MLB Insiders Club life membership dues. Therefore, as stated in our previous response we have canceled your life membership(s) and issued you a refund check in the amount of $562.00, please allow up to 3 weeks in order to receive it.
Your membership(s) are canceled and we have removed you from our mailing list. You have a zero balance and there is nothing owing. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Final Consumer Response /* (2000, 29, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I read your response, and I can see you are clearly lying. I paid approximately $550 for each membership.
I will accept this reduced amount. I do not want to do business with this company ever again. This company entered into a contract with me and could not uphold its end of the deal.
Initial Business Response /* (1000, 14, 2016/03/11) */
March 10, 2016
[redacted]
[redacted]
Howard Lake, MN 55349
Handyman Club of America Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
We are no longer printing the Handy Magazine; all of the content is now online via the website www.handymanclub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (3000, 16, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried using the website numerous times and found nothing but problems. There is also no "automatic" entry in the contests. The program to test items, as promised when I signed up, is also not automatic. I want a refund of my dues that I paid. I am not receiving the items or the benefits that I was promised when I sent my money.
Initial Business Response /* (1000, 17, 2015/09/02) */
September 2, 2015
[redacted]
[redacted]
Fults, IL 62244-2202
MLB Insiders Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the MLB Insiders Club. We apologize if our service did not meet your expectations.
We apologize that you have not received your life member jacket and becoming a fully paid life member in the MLB insiders Club, unfortunately the Life Member Jackets are currently on backorder. Due to your concerns, we have canceled your membership and issued you a full refund check in the amount of $345.00 for the Life Membership Dues in which you paid. Please allow 4-6 weeks in order to receive it.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 19, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The offering of the refund is great and I accept it fully. I just hope that I get the refund as past inquires to the company they have never offered me a refund in the past, and they told me they don't offer the jackets anymore, and are now an online only company. But if I get the refund hey its all good here.
Final Consumer Response /* (3000, 29, 2015/11/02) */
The matter has not been resolved as I still don't have a refund.
March 22, 2016
[redacted]
[redacted]
Corbin, KY 40701
MLB Insider Club Member # [redacted]
Dear Mr. [redacted],
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of our members have a satisfactory experience while being a...
member of the MLB Insiders Club. We apologize that our service has not met your expectations.
According to our records we issued you refund check # 301206 in the amount of $24.00 on 3/16/16; please allow an additional 3-5 business days in order to receive it, if you haven't received it already.
We apologize for any inconvenience this may have caused. Please contact me directly at ###-###-#### if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Manager, Member Services
Initial Business Response /* (1000, 14, 2015/07/21) */
July 21, 2015
[redacted]
[redacted]
Rutherfordton, NC 28139
North American Fishing Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
We understand that...
you have not received your free membership gifts after becoming a member in the North American Fishing Club.
Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $24.00 for the membership dues in which you paid. Please allow up to 4 weeks in order to receive it.
We apologize for any inconvenience we may have caused. Please contact me at (952) [redacted], if you have further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
June 23, 2016 [redacted] [redacted] Warren, OH 44483 North American Fishing Club # [redacted] Dear Mr. [redacted]: Thank you for your message to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory...
experience while being a member of the North American Fishing Club. We apologize if our service has not met your expectations. We are no longer printing the North American Fisherman Magazine; all of the content is now online via the club website www.northamericanfisherman.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as: Searchable, Members-only content Members-only forums E-mail newsletters with stories, tips, contests and more Automatic entry into Club contests 10 percent discount on tickets to special events and to the Fan Shop 30 percent discount on tickets to Theme Parks & Movie Tickets Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.northamericanfisherman.com, log into your account with your email address: j[redacted]@yahoo.com and password and click on the "Benefits" link. We apologize for any inconvenience this may have caused. Please contact me at ###-###-#### if you have any further questions or concerns. Thank you, Shawn [redacted] Manager, Member Services
April 28, 2016 [redacted]
[redacted]
[redacted] Handyman Club of America Member # [redacted] Dear Mr. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a satisfactory experience while...
being a member of the Handyman Club of America. We apologize that our service has not met your expectations. We are no longer printing the Handy Magazine; all of the content is now online via the club website www.handymanclub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as: 1. Searchable, Members-only content 2. Members-only forums 3. E-mail newsletters with stories, tips, contests and more 4. Automatic entry into Club contests 5. 10 percent discount on tickets to special events 6. Full access to Members-only content across the network of Scout Media’s 300 websites, including home improvement, fishing, cooking, gardening, military and sports According to our records we sent you an offer to become a life member in February of 1997 and received your response back on February 26th, 1997 which is how your life membership was started. Our records indicate that you paid a total of $265.00 for your life membership dues to become a fully paid life member. When taking a refund into consideration, we pro-rate the refund based on: the life membership dues paid ($265.00) and subtract the cost of life member premiums received ($50.00) in addition to a deduction for years of active membership (18 years). After reviewing your account our records indicate that you are not eligible to receive a refund for your life membership dues ($265.00-$50.00-$18.00x$12.00=$(-1.00). As a life member you still have access to all of the content and benefits available to you via the club website. With all of these online enhancements and features, we’re now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website www.handymanclub.com, log into your account with your email address and password and click on the "Benefits" link.
Initial Business Response /* (1000, 5, 2015/11/04) */
November 4th, 2015
[redacted]
[redacted]
Lawrenceburg, IN 47075
Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that all of...
our members have a satisfactory experience while being a member of the Cooking Club. We apologize if our service has not met your expectations.
We are no longer printing the Cooking Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. You can log into the site using your email address [email protected] and your password "password1". To view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 25, 2016/02/26) */
February 25, 2016
[redacted]
Orange Grove, TX 78372
Handyman Club of America Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure that...
all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
According to our records your membership is active and up to date therefore you should have been receiving your magazines. Our records indicate that this is the first notification we have received from you indicating that you were not in receipt of them.
As of the spring of 2015 we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/build. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 26, 2016/02/26) */
February 25, 2016
[redacted]
Spring Lake, NC 28390
Handyman Club of America Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to...
ensure that all of our members have a satisfactory experience while being a member of the Handyman Club of America. We apologize if our service has not met your expectations.
According to our records your membership is/has been active and up to date therefore you should have been receiving your magazines. Our records indicate that this is the first notification we have received from you indicating that you were not in receipt of them.
As of the spring of 2015 we have stopped printing the Handy Magazine; all of the content you would have previously seen in the magazine is now online via the website http://www.scout.com/home/build. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website http://www.scout.com/home/build and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 28, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/17) */
September 17, 2015
[redacted] Sr.
[redacted]
Carman, IL 61425
North American Fishing Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service has not met your expectations.
All of our customer service is now handled online. You can contact us by sending an email directly to [email protected] or visiting the club site fishing.scout.com and clicking on the Contact Us link located at the bottom of the page.
Also, we are no longer printing the North American Fisherman Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website fishing.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Business Response /* (1000, 14, 2016/03/08) */
March 8, 2016
[redacted]
Medford, WI 54451-1121
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
After reviewing...
your account our records indicate that we have not mailed you an item that you have to pay for or return since July of 2013. Our records indicate that you have a zero balance and there is nothing owing. Please contact the company in which you are receiving DVD's from.
We apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
April 28, 2016 [redacted] M [redacted]
[redacted] National Home Gardening Club Member # [redacted] Dear Ms. [redacted]: Thank you for your written complaint to the Revdex.com. It is our goal to ensure that all of our members have a...
satisfactory experience while being a member of the National Home Gardening Club. We apologize if our service has not met your expectations. According to our records we sent you an offer to become a life member back in August of 2004 and received your response back in 8/16/04 which is how your life membership was started. Our records indicate you paid a total of $223.00 for your life membership dues to become a fully paid life member. We are no longer printing the Gardening How-To Magazine; all of the content is now online via the website www.GardeningClub.com. While the printed element of your membership has changed, you have access to a lot more content than we've been delivering to you. Per your request through the Revdex.com we have canceled your membership and issued you a refund check in the amount of $47.00 for the life membership dues in which you paid. This amount reflects the life membership dues paid, minus the cost of the life member premium(s) received, and a deduction for 11 years of active membership ($223.00 - $50.00 - $12.00 x 11 = $41.00). Please allow up to 6-8 weeks in order to receive it. We apologize for any inconvenience this may have caused. Please contact me at (917) 410-7844 if you have any further questions or concerns. Thank you, [redacted] Member Services Manager
Initial Business Response /* (1000, 17, 2015/09/02) */
September 2, 2015
[redacted] M [redacted]
Sauk Rapids, MN 56379-2122
Cooking Club Member # [redacted]
Dear Ms. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal to ensure...
that all of our members have a satisfactory experience while being a member of the Cooking Club of America. We apologize if our service has not met your expectations.
We are no longer printing the Cooking Club Magazine. While the printed magazine element of your membership has changed, you have access to a lot more content than we've been delivering previously. You still have access to all of the various benefits we offer such as:
1. Searchable, Members-only content
2. Members-only forums
3. E-mail newsletters with stories, tips, contests and more
4. Automatic entry into Club contests
5. 10 percent discount on tickets to special events
6. Full access to Members-only content across the network of Scout Media's 300 websites, including home improvement, fishing, cooking, gardening, military and sports
With all of these online enhancements and features, we're now able to provide constant updating, real-time content in place of the printed magazine format. To view all of the benefits available to you as a club member please visit the club website cooking.scout.com and click on the "Benefits" link.
We apologize for any inconvenience this may have caused. Please contact me at (952)[redacted] if you have any further questions or concerns.
Thank you,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (3000, 19, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We received, more than once, written guarantee that we would receive a lifetime subscription to the Cooking Club's magazine.
Originally titled "Cooking Pleasure" with issues delivered bi-monthly (six annual issues) the magazine changed it's name to just "Cooking Club" in late 2009. Then in mid-2011 the subscription was decreased to quarterly. I deemed these changes acceptable under the written agreement of a lifetime subscription.
Then in Spring of 2015 I did not receive my magazine. Assuming that it just got lost in the mail, I attempted to contact the company via phone calls and through their website. When the Summer 2015 issue did not come and I had not gotten any response we contacted the Revdex.com.
Now I'm told that the company will not honor their agreement of a lifetime subscription to the Cooking Club's magazine. I deem this a breach of contract and expect either the continued delivery of my magazines starting with the missing copies, or my lifetime membership fee refunded.
Attached are documents showing the details of the guarantee for the magazine and the amount paid for this lifetime membership. The bank statements show the amounts paid were $27.08 on 10/13/2009 and $297.92 on 11/09/2009 totaling $325.00. Item "2" of the LIFE MEMBER BENEFITS states that I will receive the Club magazine for the rest of my life.
This is my evidence showing a breach of contract by the Cooking Club and the amount I expect refunded if there truly is no more magazines.
Initial Business Response /* (1000, 5, 2015/08/14) */
August 14, 2015
[redacted]
[redacted]
Prairieville, LA 70769-5341
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your written complaint to the Revdex.com.
It is our goal...
to ensure that all of our members have a satisfactory experience while being a member of the North American Hunting Club. We apologize if our service did not meet your expectations.
Per our phone conversation on 8/6/15 we canceled your membership and issued you a refund check in the amount of $357.00 for the Life Membership dues in which you paid. Please allow an additional 3 weeks in order to receive it if you haven't received it already.
Your membership is canceled, you have a zero balance and there is nothing owing and we have removed you from our mailing list. Please allow 30 days for all mailings to stop as some are pre-printed in advance.
Again, we apologize for any inconvenience this may have caused. Please contact me at (952) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as I get my money back im ok with the way its handled.thank you for your help. [redacted].
Final Business Response /* (4000, 25, 2015/12/17) */
December 16, 2015
[redacted]
[redacted]
Prairieville, LA 70769
North American Hunting Club Member # [redacted]
Dear Mr. [redacted]:
Thank you for your rebuttal to our response from your original complaint with the Revdex.com on 8/14/15.
According to our records, we have issued you a refund check in the amount of $357.00 for the life membership dues in which you paid on 12/11/15, please allow an additional 7-10 business days in order to receive your refund check if you haven't received it already.
Again, we apologize for any inconvenience this may have caused. Please contact me at (917) [redacted] if you have any further questions or concerns.
Sincerely,
Shawn [redacted]
Member Services Manager
I am rejecting this response because:
Nowhere in the contract did it say I would stop getting printed magazines. It is a breach of contract. I expect a full refund or printed magazine in my mailbox until the day I die nothing less will do. Regards[redacted]