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Mr.W*** (Client) signed up for unbundled legal services on 01/28/He paid in full for the services and provided all requested documentation by 02/08/17.His case was assigned and an anticipated delivery date of 02/28/was givenThe client was sent documents to review on 02/27/Client
requested revisions on 03/14/17, which were provided on 03/16/The client approved the documents on 03/25/and filing instructions were sent on 03/27/Client then contacted his case manager, stating that the documents were rejectedClient sent in the dismissal order, which is not the same as a rejection, on 05/01/A rejection is the term typically used when the court will not accept the documents for filingUpon reviewing the dismissal order, it was found that the client's case was dismissed because he did not have sufficient facts to support what was requested in his documentsClient was asked to provide any additional information that he could, so that an his request for and objection could be provided to him, however, client did not provide any further informationUpon receiving notification of this complaint, client's case was reviewed, and it was noted that during the initial conversation with his case manager, client was informed that what he requested may not be possible, and client decided that he still wished to move forw*** anywayWith respect to client's confidentiality, we can only state that there are certain time frames within which an action can be filed, and in some cases, the longer a person waits to initiate an action, the less likely they are to prevailThis is the case for this clientWe do not guarantee the outcome of any person's caseFurther, this client states that he thought he would be represented by an attorneyIt is stated multiple times to any client who engages our services, both verbally and in writing, that they will be representing themselvesAll clients acknowledge their understanding of this upon signing our service contract.We are happy to supply the client and the Revdex.com with any recorded calls should there be any regarding our response The agreement is attached for the review of the client and the Revdex.com.Regards,Family Court Direct, Inc

FCD's enrollment process was created specifically to ensure that all client's are given multiple opportunities to ask questions and receive ample information on the scope of service and how it worksThe agreement (attached) that each client is required to sign is worded in an extremely simple and
straightforward manner, and specifically states that if client does not understand everything that is set forth in the agreement that they are to contact FCD for clarification before signingMsF*'s description of this process is unfoundedWe find these types of complaints to be irrational, irresponsible and a complete disservice to those that truly need and want legal assistance.We have reached out to MsF* to resolve this matter prior to her complaint, so we are a bit taken by her efforts to try and discredit our process and our resolution we agreed on.Regards,Family Court Direct

Family Court Direct stands firm on its initial response.A statement such as "stealing money" is a complete misrepresentation of the agreement between our customer and Family Court DirectThe signed agreement clearly states all payment dates and amounts as well as the account number to be billedThe card number was provided by the customer and should have informed the cardholder or us at the time the agreement had been signedFurther, the agreement sets forth our terms of service which states work starts the moment clients enrollAgain, as stated in our previous response, we received documents by the customer which were reviewed by a legal professional.The $can be utilized for future services but no refund is authorized in this case.Regards,Family Court Direct

MrH*** was provided the same information requests that are sent to every client to completeAftersubmission of this packet, his matter was assigned to an attorney who is licensed by the state of Ohio to review and prepare the necessary legal documents to initiate a divorceAfter reviewing the
information provided by MrH***, the attorney drafted the divorce complaint that was provided to MrH*** which was appropriate for his situation.This was sent to MrH*** and slight revisions were made at request of MrH***The final version was then sent to and approved by MrH***, at which time he was provided the instructions for filling.MrH*** then began requesting additional documentsIt was relayed to MrH*** that due to the type of service our company provides, all documents are provided on as-needed basisThis is the only reason that we are able to provide legal services at such a reduced costMrH*** continued to demand that he be provided all of the same documents that his girlfriend filed in her recent divorce matterAgain, it was stated to MrH*** that we only draft the documents required as they are needed. MrH*** fails to understand that his situation, as is every legal case, is unique and what his girlfriend was required to file may not be the same as in his matter. In trying to satisfy MrH***’s demands, it was again requested of the attorney that he review the matter to determine if there were any further documents needed for MrH*** to file at this time, and again the attorney confirmed that to initiate the proceeding, MrH*** had been provided all that he would need for the timeAt no time was MrH*** told that we would not ever provide him with any further documents, he was only told that we were unable to provide him with documents that may or may not be neededAfter the attorney’s confirmation was provided to MrH***, MrH*** informed the legal department that he had already filed his negative complaint with the Revdex.com, but that he still wanted more documents and whether they were useless or not was his businessAgain, MrH*** has failed to understand the terms of our serviceThough we are happy to continue to provide any forms that MrH*** requests on an as-needed basis, we will not be able to meet his expectations regarding providing him with documents to use for any and every possible situation that may ever arise in his matter.Best regards,Family Court Direct

Nicole B[redacted] signed up for our services on 11/3/2016 and signed the agreement for document services.  She also received her welcome call with her case manager the same day. We received her documents for review on 11/15/16 and then additional information on 12/16/16 for review. On 12/27, Ms....

B[redacted] emailed her case manager stating that she was unsure if she wanted to pursue this action or not. Her case manager contacted to discuss her concerns and other options. Ms. B[redacted] and her case manager corresponded back and forth for a few days, during which Ms. B[redacted] declined to move forward with the services that she contracted for and also declined to be referred to the attorney services program that was also available to her. On 1/12, Ms. B[redacted] contacted her case manager again, requesting a refund of the deposit paid. As per the signed contract and services performed the initial $250 is non-refundable. Ms. B[redacted] understood the fees were non-refundable before enrollment. This is also reiterated to clients upon making the initial payment, before credit card information is obtained and the agreement is signed prior to being charged. Ms. B[redacted] became irate and was referred to a senior case manager. Before the senior case manager was able to make contact with Ms. B[redacted], FCD was notified of this complaint. Ms. B[redacted]'s statements that she was 1. unaware that fees are non-refundable, 2. that she was informed that she would be able to refund all but the monthly fee and 3. that she was unaware that she would be responsible for her own court fees are all false. The contract which she signed clearly states all of the above. Additionally, this information is reiterated by case evaluators and case managers during calls with clients. We are sorry that Ms. B[redacted] has decided to not to honor her side of the agreement, however, our policies are very clearly and simply stated in the contract that each client must sign before any funds are paid to FCD. We have attached the signed agreement for review. Best regards, Family Court Direct, Inc

This complaint is not from the actual client, this is from the third party that paid for the service for our customer [redacted] S[redacted].  In looking further into this case we found that Family Court Direct did provide the services and benefits under the Legal Plan as agreed upon in the signed...

agreement.  Therefore Ms. S[redacted] is not entitled to a refund. Ms. S[redacted] did get her one free consultation with an attorney and she decided not to move forward with that specific attorney. And even though the Legal Plan only covers one free consultation per each legal matter, the client was assigned a second attorney for consult in this case.  As stated, the legal plan is good for life and can be started and stopped by the client in the future, but the enroll fee is non-Refundable.  We regret that the client was unable to retain our attorney even at the discounted rates but this of course is beyond the control of the Legal Plan or FCD. The client was told that the Legal Plan benefits that applied to their case on hiring the Legal Access Plan Attorney is 25% off the attorneys normal hourly rates and a free consultation per legal matter.  The client was never guaranteed or quoted a retainer rate on an attorney prior to enrolling or speaking to an attorney because only a licensed attorney can calculate the amount of time it takes to get each case done and then apply the 25% discount. In conclusion, we can never tell a client what an attorney would charge for their case because every case is different. This was explained to the client in the initial call, then in a document signed by the client, and again before assignment of the client’s attorney in a 3rd party screening call with a recorded verification of the client agreeing to these terms and benefits of the Legal Plan. The client was promised the free consultation with the plan attorney, which the client used, and an hourly rate of 25% off the Legal Access Plan Attorney’s standard rate, which the client was given. Therefore, it has been determined that this client did receive agreed services under the conditions of the contract provided by Family Court Direct.Regards, Family Court Direct, Inc. Tell us why here...

Complaint: 10759338
I am rejecting this response because:I gave u a list of the forms I file with the clerk of courts office and I have already got the hearing for my divorce.  So this company didn't provide me with anything I need.  And the forms they sent to me I wouldn't have been able to file for my divorce.  So I would like a refund since they didn't provide me the forms I needed.    I feel they have no ideal of the forms for my state.   And if I had waited on them I would still be waiting to file.  The Clerk of Courts office provide all the forms I needed to file.  Thank u.
Regards,
Carl Harigle

We have made contact with Mr. D[redacted] and have come to a satisfactory resolution that is agreeable to him.Regards,Family Court Direct

Family Court Direct has done everything it agreed to in order to assist Ms. [redacted].First, she wanted help with our legal document services, then eventually changed her mind and decided she needed to get a full rep attorney through our network.  She agreed to the terms of the Legal Access Plan...

to access that network and under the plan attorneys fee schedule,  including that the coverage’s fees are non-refundable.We purchased the indemnified coverages on her behalf. We provided her policy number and all the benefits under the legal access plan.  After receiving her policy and instructions to use the service, she changed her mind again and decided not to proceed with the Legal Access Plan Attorneys to complete her case.We believe it is a monetary consideration, she simply doesn't have the needed funds to bring her case to fruition as she states in her original complaint.As promised, the money that she paid has been invested in purchasing these provided coverages.  And just because she chose not to proceed; just like if she'd purchase a medical insurance policy, not using it does not constitute grounds for a refund of a policy that was purchase and provided by the company in good faith.  This is why our policy and all policies of this type require clients to sign contracts (attached) before beginning that clarify that even if the policy is not used, the indemnified fees cannot be refunded.The membership is good for life, she can get free consultations, free document review and phone calls by simply reinstitution of her monthly fee.  At this point Ms. [redacted] owes $39 in declined membership fees. We have decided not to pursue collections of those fees and are regretful that she doesn’t see the value in our service.  If she changes her mind again, she can contact us to complete her case. Regards,Family Court Direct

Complaint: 10809214
I am rejecting this response because:
They do not even have a cancellation policy.  Also if you look at the time in which I refuted the charge it was less than 12 hours.  Also if you track the time of receiving the contract.  To when it was signed you can see if was not seen or even displayed.   The representative stated that you just need to sign it even though I could not see the contract.  Request the recorded statement and you will see they lied and are misleading the clients.  
Regards,
L[redacted]

These people are liars they never said no such things they are scammers who do I have to contact to get something done about this forget the money I lost what about other people that there gonna scam. They are telling you what you want to hear.
Complaint: 12158218
I am rejecting this response because:
Regards,
[redacted]  W[redacted]

I am not accepting this due to the fact that there is no proof what was done with the 245 they took from an account that did not belong to supposed customer because it was MY account and also I called several times trying to not have the money taken in sept. So the to funds without my consent I had to cancel my bank account so these thieves did not take my money yet again and the only time they contacted Jeremy back in a timely manner was the last 2 times when legal action was being threatened. I want my 245 dollars back it is only right since you provided nothing and took the money from your nonclient I have 5 kids to support and you are stealing from not only me but them
Complaint: 10879818
I am rejecting this response because:
Regards,
A[redacted]

Alicia N[redacted] is not our customer, but we believe they are complaining on behalf of J[redacted] whom is our customer.  These third party complaints are very difficult to respond to because we are not in direct contact with the third party complaining.  In this case, Alicia N[redacted] is not...

the person that signed up and agreed to the service terms.J[redacted] signed and agreed to our service agreement (attached) which includes our payment and service terms. In addition, J[redacted] was the person that spoke with his Case Manager in regards to our contact protocols, which need to be strictly followed so that all voicemails and emails can be responded to within 2 business days.Our records show that Mr. N[redacted]'s voicemails and emails were all responded to within 1 business day.Mr. N[redacted]'s timeline is as follows:August 27th. - EnrolledAugust 28th - Case Manager returned his callsAugust 31st - Spoke to Case ManagerSeptember 2nd - Sent all the needed documents for our Legal Team to reviewFrom September 2nd, Mr. N[redacted] was on a payment schedule that had his last payment posting on Nov. 27th.  Work was performed thus far in reviewing and researching his case.On October 23rd Mr. N[redacted] called to cancel the case on his own accord.Based on the signed agreement and worked performed thus far, Mr. N[redacted] does not qualify for any refund.Regards,Family Court Direct

We are
Family Court Direct do our best to satisfy and meet every customers needs, so
we take every complaint very seriouslyIn the case of MrJ[redacted]; he sign up
with us to request paperwork to establish paternity and custody over a child
that was not yet bornAfter his payment was complete we let him know that he
should expect documents 11/6/We had finished his documents on 11/9/and
were about to send them to him, when he sent in a DNA test result that he
already had been completedThis changed the entire set of documents that we
had to do for himInstead of establishing paternity, we now had to establish
only custodyThe legal professional working on his case then had to draft a
whole new set of documents
Randell
J[redacted] did try to contact us on 11/16/
and on 11/19/but was calling from a new phone number that was not given to
usIn addition he did not leave a voicemail either timeWe also received an
email from him on 11/17/which was read on 11/18/and then followed up
withWe got in contact with MrJ[redacted] on 11/19/and explained the situation
to him
We have been in constant contact with Mr
J[redacted] and are working on getting his new set of documents right now and are
almost finishedWe at Family Court Direct take pride our work and being able
to help those in needThe last thing we ever intent is for a client to feel
like they are being taken advantage of or not being provided the service they
thought. Regards,Family Court Direct

Complaint: 10809214
I am rejecting this response because:This company is a scam.  They did not provide ample time to respond or refute the scam they convince people to do.  I am not the only individual who had made this claim.  They state that you can cancel, but do not even indicated how or a time frame.  It is a fraud.  I can provide the document in question.  It plainly  reveals that they do not provide any cancellation info. They clearly want people to remain in the dark about their policies.  It should be known they are a scam.
Regards,
[redacted] F[redacted]

Complaint: 12158218
I am rejecting this response because: when I asked them to give me advice on what they meant with the last paperwork they would not anwser me  since there is a 39 dollar monthly access fee and I wasnt going to give them more free money so basically I gave them 750 dolllars for absolutly nothing! They are saying that they knew they could not help me and precedeed to take my money any way I can only wonder how many others have had problems with this company I cant believe this kind of thing is allowed to happen in america. I do not except that there was no type of action on there part besides a couple pieces of paper that they get that much money for no help I am infuriated.
Regards,
M[redacted]

We have looked into this matter to make sure the documents were in filed. The documents were filed on 8/19/16 and a court date was set, 8/313/16. We have followed up with Ms. L[redacted] and it seems as though the information on the counties website may have not been updated at the time she...

inquired.Ms. L[redacted] is satisfied with our follow up and after learning that services were delivered as promised."Thank you.Best Regards,M[redacted]

We are sorry to learn of this complaint and take all complaints seriously.   Upon further review we have determined that this complaint is the result of frustrations between a mother, Delores Deans, and her stepdaughter, [redacted] S[redacted], and is unrelated to any services provided by our...

company.  No refund is due at this time.   Delores Deans agreed to pay for services on behalf of her stepdaughter, [redacted] S[redacted], who was in need of professionally prepared legal documents.  Upon receiving payment from Delores, we collected the necessary case information from [redacted], prepared the documents, and sent them to [redacted] for review.  Apparently, [redacted] never followed through or filed any of the documents with the court.  Delores feels as though [redacted] wasted her money and is directing her frustrations towards us. Almost a year later Delores is now seeking a refund, despite the fact that service was rendered.      We were hired to prepare professional legal documents for [redacted] S[redacted] and provided the services in full.  What [redacted] decides to do (or not do) with those documents once they are delivered to her is completely out of our hands.  It is unfortunate that [redacted] did not follow through and we can understand the frustration felt by Delores.  Unfortunately, this is an issue to be resolved between Delores and [redacted]. A summary of events is as follows – 06/01/15 – A order was placed with our company and we processed the initial down payment. Remaining installment payments were processed in June and July and the services were paid in full as of 08/01/15 (Payment must be in full before documents are sent to the customer).  During this time [redacted] worked with our case manager and provided the necessary information to us for us to prepare her documents. 08/14/15 – Professionally prepared documents were sent to [redacted] for review and approval.  7 follow up emails were sent to [redacted] reminding her to review and approve the documents.  These reminder emails were sent on 08/18, 08/23, 08/28, 09/02, 09/07, 09/12, and 09/17. 09/18/15 – We received an email from [redacted] asking for a revision to the documents.  09/22/15 – Revised documents were sent to [redacted] as requested. Reminders to review and approve the revised documents were sent to [redacted] on 09/25, 09/30, 10/05, 10/10, 10/15, 10/20, 10/25, 10/30, 11/04, 11/09, 11/14, 11/19, 11/24, 12/04, 12/09, 12/14, 12/19, 12/24, 12/29, 01/03, 01/08, 02/02, 02/07, 02/12, 02/17.    11/05/15 – We received a call from Delores asking for an update.  Delores was wondering if it should take this long or if [redacted] was just “dragging her feet”.  We notified Delores that [redacted] has been “dragging her feet” and that revised docs were sent to [redacted] back in September and the ball was in her court.  A copy of the previously sent documents was sent out again. 02/24/16 – After sending 25 email reminders and attempting multiple phone calls over a period of 5 months we finally received an email from [redacted] asking for an additional revision to the documents sent on 09/22/15. 02/25/16 – Revised documents were sent to [redacted] for review.  Weekly follow up emails were sent as a reminder to review and approve the revised documents.  03/25/16 – Delores called to inquire about the status. We updated her on our communications with [redacted] (above) and informed Delores about the most recent revision request from [redacted] the month prior (2/24).  We reminded Delores that [redacted] had been sent everything (again) and it was in [redacted]’s hands at this point (again).  We informed Delores that we had tried repeatedly to reach [redacted] and to please have her contact us should she speak with her.    06/02/16 – Delores called and requested an update.  Again, Delores was told that all work had been completed and it was up to [redacted] to review, approve, and file the documents.  Delores states that [redacted] and her are not speaking at this time.  September (current) -  Delores requests a refund stating that [redacted] wasted her money.  Complaint with Revdex.com filed.

Family Court Direct stand firm in our in initial response as the attached agreement that Ms. F[redacted] signed clearly lays out our policy.  We have followed up with all departments, emails and phone calls and to ensure that all FCD representatives followed all policies and procedures.  As mentioned in our initial response, we have reached out to her and will again continue to try and work this out with her directly.INITIAL RESPONSE:FCD's enrollment process was created specifically to ensure that all client's are given multiple opportunities to ask questions and receive ample information on the scope of service and how it works. The agreement (attached) that each client is required to sign is worded in an extremely simple and straightforward manner, and specifically states that if client does not understand everything that is set forth in the agreement that they are to contact FCD for clarification before signing. Ms. F[redacted]'s description of this process is unfounded. We find these types of complaints to be irrational, irresponsible and a complete disservice to those that truly need and want legal assistance.We have reached out to Ms. F[redacted] to resolve this matter prior to her complaint, so we are a bit taken by her efforts to try and discredit our process and our resolution we agreed on.Regards,Family Court Direct

Family Court Direct takes pride in our customer service and we make sure to follow up with all complaints and inquires.  Each client is given a 2 to 3 week window to receive prepared documents.  2 weeks is our shortest time frame and is considered a rush.  Mr. M[redacted] requested, due...

to his personal needs, that he receive his documents sooner then the 2 week minimum time frame required.  We strived to accommodate his wishes, however it was not possible.  We apologized for delivering the documents one day late, however it was not detrimental to his case.In looking into all of Mr. M[redacted]'s call log, we listened to every call and message and found that we promptly responded to all his calls in a timely and polite manner.  We also followed up with his email, which were also responded to expeditiously and curiously.To this day, we have continued to receive and respond to Mr. Maquez's emails and we are still trying to provide him with a resolution.  Our goal in this matter is to have an outcome that is satisfactory as possible for Mr. M[redacted].Regards,Family Court Direct