ScreenBid

Buyer Beware, Do not purchase anything from this company. I do not care if they say it was an actual prop from a television show. Myself along with friends over the years purchased items from here only to find out after comparing what we were sold and the shows the items belong too, the items are not from that so or when it says it was worn on screen it was not. Everything we ever purchase is has cards all signed in the same pen & after a few months that signature fades away. What a rip off. Never again, Sad thing is I wish we would have check with the Revdex.com before entering an auction at all with this company, they are only here to rip off fans. Would leave a no stat review if I could

Only 2 items has been delivered. I don't have any updates from the 2 others I won during the Silicon Valley auction.
I'm still waiting for the 2 items I won from the Silicon Valley auction (21/12/2019). I won 4 items and 2 of them has been sent and I was able to get them (23/01/2020). I was waiting few months later in order to have any emails that would say something about the rest but nothing. I sent an email to *** in April 2020 but I haven't received any answer.
The remaining items are "***'s CEO Office Guest Chair" (#XXXXXXXXX) and "***'s CEO Office Conference Chair & Green Corduroy Cushion" (#XXXXXXXXX).

Missing Item and Missing Certificate of Authenticity
I ordered 4 items from Screenbid LLC Apr 8 at 9:24 ***

But the order was not complete
I tried to contact Screenbid but I didnt got any answer from them.
I opened paypal case finaly the contaced me.Resived a phone call April 22 with the promise to fix the proplems but nothing happend.

Item missing NEW GIRL: Cece Parekh's Keys 1 of 2 Ã? $14.50 Item and certificate of authenticity not delivered

NEW GIRL: Gil's Cardigan with Tights Ã? 1 $14.50 certificate of authenticity not delivered

Awful customer service. I ordered a package for Christmas. Never arrived. Flash-forward to May, still no email, shipping notice or updates. When I contacted them there was no answer. When I asked for my money back, instead of contacting me to confirm, they refunded it to an old bank card that I don't have. Nearly $100 that I'll never get back. I have no idea if the "return" was even real. They won't contact me and you can't call them.

This place is a scam.

FRAUD
I placed some orders 2 weeks ago, the fist order arrived one item was missing and one of my items came without the certificate of authenticity.
Tried to contact screenbid no response.2 Days later I get a Tracking number for my second order but they only bought a shipping label and never shipped the item. Tried to contact screenbid again no answer.So I contacted screenbid with paypal and told them I would open a Case on paypal. Next day screenbid escalated it to a claim. They not even try to fix there mess. Then they called me and promised to fix the problems. Now I got my third Order 5 Items two items without certificate of authenticity.
Contacted screenbid again now different guy answered but the same excuses. His reply
"Unfortunately due to the pandemic we are still waiting on COA's from the Studio. Most businesses are closed. I will handle your orders. I will take care of it ASAP."
How can a Screenbid sell a Prop on there webside with certificate of authenticity if they not even have the certificate of authenticity??????

And why would you ship them without the certificate of authenticity???

You guys have someone keeping track of all the items you ship without the COAs so you can send them later to all your customers?????
I dont thing so!

Dont buy they take your money and you have to go all the way to get what you paid for.

Item purchased for $966.83 on 06/13/2016 hasn't been delivered. Repeated calls, messages, and e-mails have been deflected or ignored.
Pete Campbell's Blue Suit in the Mad Men auction was purchased Jun 13, 2016, for $966.83 (Item #***, Invoice *** and no delivery attempt was ever made. I have repeatedly contacted the company by various means with no response. Looking at their Revdex.com profile, they apparently routinely withhold delivery on items in this price range until complaints are filed and only then make restitution.

Order never sent after 6 weeks
I ordered three items from Screenbid on December 31st, 2019 and paid via PayPal. After no shipping info after 3 weeks, I emailed them on January 19th asking for an update and received an automated email saying there were "delays" in processing and no actual response.
When I checked back in today on Feb. 6th, I received an email from the Director of Fulfillment that said "per the (automated) emails you were previously sent, we are delayed and you'll get an email once the items are shipped." I tried to resolve via PayPal and no response.

THIS BUSINESS IS FRAUD AND DECEIVING
Product_Or_Service: Items from the Silicon Valley Show Auction
Order_Number:

ScreenBid committed fraud and theft by editing the description of an item I purchased after I purchased and before they shipped it to me. I have proof
I purchased Lot# *** - *** from *** during an internet auction. The description on the item stated "Lot includes yellow key shape clock, empty bottle of Johnny Walker, bottle of Tequila, bottle of crown royal, 2 shot glasses, one glass beer mug, one glass cup, ostrich plush doll and a Chinese newspaper". These are items that were used on camera during an episode of "Silicon Valley" on HBO.

The package was shipped weeks later. After arrival I opened the package and only the "Key shaped clock" was included in the box from this purchase. I called ScreenBid and spoke to ***. *** stated that I had to email and I would receive a response in 4-8 business days. After the call, I decided to go back and look at the original screenbid ad. To my horror, I realized that screenbid EDITED THE AUCTION AD AFTER I WON AND PAID! The edited ad reads "Lot includes yellow key shape clock ONLY". This is 100% fraud and theft. Luckily for me (because I thought the company's contract terms seemed fishy) I took screenshots of the item after I paid the invoice. So I have proof of what the company did. Google cache also came to the rescue and I have pictures showing that on January 16th the ad listed all of the items that I purchased. I have that proof also and it is currently logged into google cache log files.

ScreenBid 100% is attempting to defraud and steal from me.

They also did not ship another item that I purchased and I can go into details about that also if the Revdex.com would like to hear the information about that. They emailed me back in response to the other items and stated that UPS had to have lost the item and it must have fell out of the box. I have pictures of the box when I received it that shows there is no damage to the box. I also have step by step pictures opening the box and unboxing the items. Also, the missing item is described on ScreenBid's website as 30X12 in size. The box that they shipped the items in is 22X12. So it was impossible for the item to ever be in the box. This is just the second fraud that they have committed on this order.

I have included a document with all of the auction pics, pictures of the google cache memory for the website and a picture of the where the screenbid website shows the original description for the auction in their metadata.

Screenbid has blocked my phone number and will not respond to emails from me also.

Screenbid did not disclose that certain additional fees would be applied to the price of the item.
This was an online purchase of an auctioned item. Screenbid did disclose that handling, shipping, and a buyers fee would be applied. They didn't disclose on the item or in their policies that a "special handling" fee in the amount of $79.99 would be applied to the item or what types of items that fee applies to. They didn't reply to my inquiry about the fee for over two weeks. In that time I was charged for the full amount. A Screenbid employee informed me that the fee is for shipping, however a $99.99 shipping fee was placed on the invoice already. This brings the shipping total to $179.98 for an Item that was won for $125. The total price was $349.93. I am seeking to return of the $79.99 fee or the entire amount.

A package shipped to me was incorrectly packaged and stamped. USPS charged an additional fee to deliver it. The company will not cover this mistake.
I bought a prop map from the website on 12/26/2019. I paid $70.12 including $20 for shipping (the lowest option). The package was placed in a priority express box but stamped with a priority only stamp. Only $9 of the postage fee was paid. USPS attempted to deliver it but would not leave it in my garage. When the package was returned to the post office, they discovered the overdue postage of $31.85 on 01/14/2020. I went to pick it up and was informed this would have to be paid before I could receive my package. I emailed the company and received a reply saying the charge was due to my house location. I replied saying it was incorrect postage which was not my mistake and I should not be charged. I did not receive a reply. I called the number attached and spoke with *** Director of Customer Relations. He would not engage in a conversation with me and only said the charge occurred after leaving their facility and their policy was not to pay. I said this was not fair or appropriate to leave a customer with this charge who had not been involved in any step of the process. He said all sales were final. Full disclosure: I described it as "someone else's ***" and he hung up.
I already went to the bank to get my money back. I just want someone to help me do that with the company. But it sounds like they found a loophole to charge full price for shipping and only pay for part. They are a shipping company; they should know how to package something. If anybody finds the discrepancy, the customer is left with the charge and they still make money.

THIS BUSINESS IS A FRAUD.

They will lie to you, overcharge you, and and they will ignore you no matter how many times you call them.
THIS BUSINESS IS A FRAUD.

They will lie to you, overcharge you, and and they will ignore you no matter how many times you call them.

I bought 5 items at the Silicon Valley Auction, they ended up costing me $525 they had a premium of %24...No problem even though it's very high!

So far everything is $651 with the premium. They have 3 handling fees NOT ONE BUT THREE!! At the end it went from $651 to around $*** !!!!

They're unethical, fraud, liars, deceiving, and they have no care in the world.
Especially this someone who should solve the problem and be respectful to customers:

***
Director of Customer Relations & Fulfillment
Screenbid LLC.
***
(O) ***
(M) ***

I called 50 times and the call was picked up one time and he told me they will hang up the call. They don't call back not a mobile number or the office number. If you want proof contact me directly and I'll be happy to share all the emails and messages at

After winning an auction, I received an invoice with excessive delivery charges. I attempted to cancel my purchase, but my emails are being ignored.
I successfully bid on two items of clothing in the ScreenBid Silicon Valley auction. On 12/22 I received an invoice which contained the expected subtotal of *** and the expected international handling charge of $49, but it also contained a shipping fee of *** I regularly purchase clothing from the US and I've never had to pay even a tenth of that to ship to the UK. Although many fees are communicated at the point of registration/purchase, there was no indication of the scale of their shipping fees, and I would never have participated in the auction if this had been made clear.

On 12/22 I emailed ScreenBid to see if a slower/cheaper delivery method was available, but received no response. Therefore on 12/24 (within 48 hours of invoicing) I emailed ScreenBid again, completing their mandated cancellation form, and asking for confirmation/acceptance of my communication. I still received no reply, even after a follow-up email on 12/27, and have been receiving regular automated follow-up invoices.

At this point, the shipping charge plus the lack of communication is bordering on fraudulent, and their constant invoices threatening to take over *** from my account at any moment have ruined the festive season for me.

Very poor customer service. A package was put in a priority express box but stamped with a priority only stamp from USPS. In addition, they only paid part of the priority stamp. The USPS refused to deliver the package because of the overdue postage. When I emailed the company, they initially said it was due to my house location. I emailed again and explained. No response. I called the number listed and spoke with an employee. He would not engage in a conversation with me and told me all sales were final and incurred charges were on me. Full disclosure: I described this as someone else's f*-up and I should not made to pay. He hung up.

Company sent my item to the wrong address in a different state, returned it to them, finally sent to me. It was broken. They won't pay return fee
I purchased an item from this company a mask from a TV series. I noticed that the shipping info they provided was being sent to someone else located in an entirely different state. I notified them of this, and they told me it was just an error on their website, and it will be fixed. It was never fixed and my item was shipped to the wrong person/address. After leaving them multiple messages, a manager contacted me and said they recalled the package from UPS. After waiting nearly 3 weeks after ordering, they finally got my package to me. Sadly, it was BROKEN when I opened it. They did not secure the bottom of the package, which I took many pictures of for proof. They didn't offer me a refund, they told me to contact UPS. So I opened up a claim on paypal and had my item refunded due to their issue. They NEVER gave me the *** back to ship the broken item back to them. This was supposed to be a christmas present, and they ruined everything. Not only that, but im out *** to ship a broken item back. At the very least I would expect them to refund me that cost. I never received any commutation back from the business about how to handle the return, all they said was contact UPS. Thankfully I purchased the item through PayPal, and they were able to refund me. I have a copy of the company's terms and no where does it state a return policy besides canceling. This was a broken item, and the business needs to have a policy in place on returning. They left me in the dark and basically pointed the finger to UPS. I am requesting my *** return shipment fee be refunded back to me at the very least.

I purchased an item from this company a mask from a TV series. I noticed that the shipping info they provided was being sent to someone else located in an entirely different state. I notified them of this, and they told me it was just an error on their website, and it will be fixed. It was never fixed and my item was shipped to the wrong person/address. After leaving them multiple messages, a manager contacted me and said they recalled the package from UPS. After waiting nearly 3 weeks after ordering, they finally got my package to me. Sadly, it was BROKEN when I opened it. They did not secure the bottom of the package, which I took many pictures of for proof. They didn't offer me a refund, they told me to contact UPS. So I opened up a claim on paypal and had my item refunded due to their issue. They NEVER gave me the $22.22 back to ship the broken item back to them. This was supposed to be a christmas present, and they ruined everything. Not only that, but im out $22.22 to ship a broken item back. At the very least I would expect them to refund me that cost. Until then, this review stands that I would never ever recommend this company. Do yourself a favor and purchase from known good sellers, that actually care about their customers.

I spent close to 300 on a driver's license that was supposed to be a prop from Glee. It was represented as Mark *** prop from the show. Soon after, still being a subscriber, they were offering the license again, meaning mine was not an original. I reviewed the ad and it was definitely represented as genuine one-off. I wrote, no response. I've since then unsubscribed and will not purchase again.

I was provided not provided 10 percent discount promised and provided evidence of discount to Customer Service within minutes of purchase. Denied.
I opened an email from ScreenBid LLC and was promised a 10 percent discount on my next purchase with a code that would be texted to me by ScreenBid. I entered the code texted to me on the ScreenBid purchase screen on my iPhone. When I hit continue, my bill was automatically generated with no discount applied and no chance to make any changes. I immediately contacted ScreenBid and presented evidence of the code to *** Director of Fulfillment & Customer Relations at Screenbid LLC. at XXXXX ***
*** XXXXX with (O) *** Ext *** and (M) *** I presented the code and the evidence I had made to use at purchase, asking for a partial credit or a full refund of the purchase. Mr. refused to accommodate this request in any shape or form, only stating I could use the code on a future purchase. I informed him I was not interested in a future purchase. Also, the company has a 48-hour cancellation for some purchases but not for others. So the company admits that there is not consistency when it comes to product services. Furthermore, they also gouge their clients with shipping costs. I know as I purchased a duplicate product of ScreenBid from eBay and the shipping cost was a quarter of what the Online ScreenBid charges their customers. There is a lot of highly suspicious activity with this company, such as holding out products as original when I suspect they are creating may duplicates.
This company has the worst customer service and are not worthy of being in business with the practices they are employing.

An item that was purchased fm Screenbid has numbers that don't match what is on the C.O.A.
I called Customer Service at 2:10 pm on 11/14/19. I tried to explain to the Rep that the card attached to the item has a different Lot # than what it's attached to the item. I wanted to know how to rectify this issue. Since I didn't have an invoice number he said he couldn't discuss anything with me. I asked *** speak *** a Supervisor, which he stated that he ran the Dept I asked to speak *** his boss, which at this time he literally hung up on me. I have never in my 54 years had a cCustomer Service Rep hang up on me. I have no idea what step to take next

Purchased item for *** was advised plus shipping - ended up being charged *** with no explanation or proof about shipping costs.
Charged fraudulent shipping fees, refusal to prove actual shipping costs. Refusal to provide receipt.