ScreenBid Reviews (%countItem)
ScreenBid Rating
Address: 6675 Hollywood Blvd, Los Angeles, California, United States, 90028-6220
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Address: 6675 Hollywood Blvd, Los Angeles, California, United States, 90028-6220
Phone: |
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Add contact information for ScreenBid
I have thrice attempted communication with the businessonce by email and twice by phonebut have received no responses. The email was sent 6/2/19 at 6:40 pm EST to ***@screenbid.com (the email from the website). I had received an invoice which included a charge not that I was not aware was being added. No response. My purchase arrived damaged, so I wished to communicate this to the businesses. Additionally, I was never told that the "painting" I had ordered was actually a print (meanwhile, other listings were specifically called, for example, a watercolor print). Thus, I believe that I was mislead as to the reality of my purchase. This led me to call the business using the website's contact page number ((XXX) XXX-XXXX) on June 19, 2019, the same day as delivery, at 6:11 pm EST. Therefore it was the middle of the day in CA. Yet, I was sent to voicemail. I called the next day at 3:38 pm EST and sent to, I believe, a different voicemail.
I have a billing issue, a delivery issue, and an advertising issue, non of which are yielding a response from the company.
I wish to, at the very least, get a response from this company. I do not understand how a business can ignore a customer for so long. I wish also to receive a refund.
ScreenBid both emailed and called me within a few hours of filing this complaint. They called again the next day, though I was unable to answer either time. However, I called immediately when possible, and this time a customer service representative, who said he is the one who emailed me, picked up and helped me with my issue. He was quite helpful and understanding regarding the complaint. He had asked about the packaging so they can talk to the delivery company, though I no longer had the packaging due to the time since delivery. I assured them that the item was well packaged and that there were no pieces inside. He offered to give me store credit for the damage, which also mean that I can keep the item. Alternatively, I would have to send it back and complete a claims process. The credit was sufficient for me, and I am thankful for the help from ScreenBid. As such, I no longer need this complaint filed.
Broken display case
I won an auction from screenbid for a tv prop on Halloween last year 2018 and paid *** (shipping and insurance included) when they charged my card a few days later:
Thou Shalt Not Bear False Witness Trophy
Lot#: *** Item #: XXXXXXXXX
Invoice #: XXXXX
UPS Tracking #: ***
I made sure to pay for the insurance from Screenbid along with the many other fees so that they can ship my package instead of me doing it myself. They chose to ship my package with ups. The package arrived broken on November 28th. I immediately contacted screenbid and emailed picures of the broken package on Nov. 29th. This claim can also apply to the UPS company. I filed a claim with UPS myself as well. I was in steady contact with both companies for months to no avail. I was told by UPS to get in contact with my shipper, Screenbid who have not been helpful. I never wanted a full refund. I just want someone to replace this broken display case. I have emails sent to screenbid of lot information, pictures and they told me they were also filing a claim. Nothing ever happened. The last month's that I had been in contact with the company, they emailed me and told me the insurance expired. It wasn't expired when we were in contact immediately
after the package arrived. They recently told me that I had not sent them the necessary info in order for the company to file a claim on my behalf. That is also a lie. I would be willing to send emails of pictures as well as evidence of our correspondence.
I would like a replacement display case for my auction item.
The last communication from 2018 that we received, stated that a claim was being filed with UPS. We requested that the customer reach out to UPS, and did not receive confirmation of this until February. UPS would have conducted an investigation, confirming the damage occurred during transit to our Cargo Insurance Company. Due to the fact that UPS did not conduct an investigation in 2018, on January 1st, 2019 our Cargo Insurance policy coverage reset. We no longer have coverage for 2018, and the customer did not follow up with UPS in time for them to conduct an investigation. At this point, there is not any sort of claim that can be filed. We no longer have any sort of coverage from these dates, as our new policy began January 1st. We did not receive the necessary requested information to file a claim.
The next email we received was on February 28th, 2019, approximately 2 months after the cut off to file any sort of claim.
My apologies for any sort of inconvenience. Due to the fact that the item is one of a kind, we are unable to offer any sort of replacement. As a courtesy and a one time exception we have offered to issue a full refund for the amount of the item, once it has been safely returned. The customer did not return the item and currently still has the item.
If the item is returned, we can issue a refund. That is the only option available on our end.
(The consumer indicated he/she DID NOT accept the response from the business.)
We had email correspondence where they offered to recover the cost of the broken display case. The one of a kind item was never damaged, just the case. The replacement arrived and I emailed them the receipt as well as an image of the new case. I have yet to hear a response. They have dragged this situation on for quite a while. I have sent both UPS and screenbid images of the broken display very early on. I have proof of all of these interactions. I paid for the insurance from Screenbid and had to pay for my damaged item anyways. I cannot see myself doing business with this company again.
NONEXISTENT CUSTOMER SERVICE! ITEM ARRIVED INCOMPLETE AND W/OUT PROMISED COAS! NO COMMUNICATION AFTER NUMEROUS ATTEMPTS TO CONTACT!
I've purchased several items from ScreenBid that have totaled to well over a thousand dollars and have gotten ABSOLUTELY nowhere with the company after encountering several issues. They PROMISED to send COAs for items that were purchased in November of 2018 and arrived without the COA and/or with the wrong COA (Lots *** and *** Additionally, one item arrived incomplete (Lot *** I was told that they would locate the missing parts of my item and ship them to me in November. I was sent a picture of the item prior to its packaging by ScreenBid that shows the item was incomplete with no further information to believe it would actually arrive incomplete. Additionally, the item was delivered by a third party courier and was received undamaged. The missing items were not in the shipped box nor were they received by myself. I have texts that date back to NOVEMBER from an employee that confirm all of these claims. They were initially prompt to respond and make these promises but have not responded since. AGAIN, no response after several months! I've sent many emails, texts to their fulfillment contact - ***, and have tried calling their "Customer Service" number time after time. I would have canceled the transaction had I known that I would encounter this many issues, however there was no way for me to have known. I even attempted to call again today before posting this complaint and was forwarded to their voicemail. I purchased these items and paid shipping understanding that I would receive the COAs (correct, if at all) and the complete items. At this point, I want a FULL refund for these items, including the hammer price, buyers premium, and the handling fees. This totals to $556.90. My patience has been thinned to nothing. I'm furious as you've had months to correct the issue and reach out to me but have not done so. They can have their items back.
I would like a full refund for the following items: *** and *** You've had months to address the issue and have not done so.
reached out to ScreenBid on 5/15/19 about an item he won in auction that closed in November of 2018, and it was delivered successfully, according to the courier that the customer sent. At the point when the item was picked up, all liability was transferred from our company to the courier. We are not liable for damages, missing items or any loss once the item has been taken from our possession. Per our terms and conditions for returns or exchanges, "PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY CLICKING "I ACCEPT", OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY AND ABIDE BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING THE SCREENBID PRIVACY POLICY (TOGETHER, THE "TERMS"). If you are not eligible, or do not agree to the Terms, then you do not have our permission to bid in auctions or purchase Items on the Site.
ALL SCREENBID SALES ARE CONDUCTED ON BEHALF OF THIRD-PARTY SELLERS. The statements made in any "Certificate of Authenticity" are the responsibility of Seller.
EXCEPT AS SET OUT IN THESE TERMS, ALL SALES ARE "AS IS" AND WITH ALL FAULTS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. You acknowledge that Items are not new, and may exhibit wear associated with their used condition."
Furthermore per our terms and conditions, we have a cancellation form that is applicable within 14 days of purchase. The policy states as follows:
"CANCELLATION FORM
To: ScreenBid, LLC, ***.. ***
I/We hereby give notice that I/We cancel my/our contract of sale of the following Items,Ordered on */received on *,Name of consumer(s),Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper),DateDelete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel your contract, we will reimburse to you all payments received from you, including the cost of delivery you paid to us (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Items supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the Items, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the Items before the period of 14 days has expired. You will have to bear the direct cost of returning the Items."
We did not receive cancellation within 14 days of purchase, however as a business practice when we have disputes we offer store credit, which in this case was equivalent to her purchase. The customer did not give us the opportunity to follow-up as he previously stated he would, and a refund was approved if the item is returned as a one time exception. The decision for a resolution was finalized before any sort of complaint was filed. At this time we can only accept a return for *** as a one time exception. The customer was notified and accepted a replacement certificate for AHS-***. Additionally, it states in the terms & conditions all sales are final. Furthermore, no cancellation request was sent either.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am appalled by the absolute lack of truth and consistency along with the continuous round of contradictions given by ScreenBid's "customer service". I reached out to ScreenBid for MONTHS prior to 5/14/19 which is the actual last date that I tried making contact, not 5/15/19 as ScreenBid suggests. I had NOT heard from them ONCE since the conclusion of the auction and my interaction with their Director of Fulfillment directly after the auction, which is when I was assured that all of my problems would be speedily addressed. It was only after my attempt to make contact on 5/14/19 and conveyed my intent to file a complaint with the Revdex.com that they decided it was worth their time to reach out to me. When I talked with ScreenBid on 5/14/19 they were absolutely unaware of the situation. However, I have been trying to contact them since a week or so following the conclusion of the auction (October 31, 2018) and have had absolutely NO contact with them since.
On 5/14/19, ScreenBid tried to tell me that they personally shipped my items. Additionally, they stated that as soon as pictures of *** were taken for their auction that the item and its contents were packaged and was ready to be shipped. Therefore, they tried to claim that there was physically no possible way or timeframe in which the missing items could have disappeared, or even have fallen off during the packing process. Unfortunately for ScreenBid, all of these statements are incorrect. I have photographic evidence that was sent to me via one of their employees that shows lot *** unpackaged and incomplete after the auction had concluded. It is during the timeframe that the pictures for the auction were taken and the new picture was forwarded to me - showing the item incomplete and unpackaged - via one of their employees that these items disappeared, not during the shipping process as ScreenBid would like to suggest. Also, unlike what ScreenBid suggests, NO RESOLUTION was made on 5/14/19! Nor was a refund offered for ANY of the items won in auction.
Additionally, I find it very ironic that ScreenBid references its Terms and Conditions along with its "Cancellation Form". I too have a copy of their Terms and Conditions from my date of purchase and am very familiar with it. ScreenBid left out a very critical aspect of their "Cancellation Form" policy. The "Cancellation Form" can be found under subsection "4.9 - EU Cancellation Rights". It states that "If you are an EU resident and acting as a consumer, you will have the right to cancel your contract for the purchase of any items within 14 days without giving any reason."
ScreenBid has referenced their above policy in this complaint and in a different complaint with a different consumer. Again, both times they have left out the key detail that this policy is only applicable to residents of the European Union, which makes the policy IRRELEVANT and INAPPLICABLE to myself, a resident of the United States of America. I am left to wonder if this policy actually was relevant to the last complaint it was mentioned in or if ScreenBid is actively trying to deceive both the consumers along with the Revdex.com. Regardless, they have neglected to read their own Terms and Conditions and have essentially copied their last response to a Revdex.com complaint and have pasted it as their response to my complaint.
Also, even if this policy did apply to me I would not have used it because I was under the impression that ScreenBid would stand by its word to provide COAs and either find and/or compensate me for the missing contents of *** Again, this promise came from one of their OWN employees. There is NO WAY that I would have known within the 14-day time period that their promises would not be fulfilled.
Finally, I would like to note ScreenBid's lack of attention to their consumers. They copied most of their response for this complaint from the most previous complaint that I referenced above. The previous complaint entailed a female consumer and ScreenBid. The "Cancellation Form" was mentioned there too. Their lack of attention to detail is evident from the proceeding quote found in their first answer to my complaint: "We did not receive cancellation within 14 days of purchase, however as a business practice when we have disputes we offer store credit, which in this case was equivalent to her purchase." They forgot to change the pronoun "her" from their response to their most recent Revdex.com complaint to "him" before PASTING it to my complaint. Additionally, I WAS NEVER OFFERED A REFUND OR STORE CREDIT!
I have attached the evidence that highlights ScreenBid's inconsistencies and falsehoods. I have attached an email from one of their employees that shows my item unpackaged and incomplete after the auction had ended, contrary to what ScreenBid claims. I have also attached screenshots of texts from ScreenBid's employee that acknowledges their mistakes and promises to make things right in November of 2018. This employee states he will have the correct COAs sent and that he will locate my missing items in NOVEMBER of 2018. Lastly, I have attached ScreenBid's Terms and Conditions from my date of purchase that explicitly state that their Cancellation Form is only applicable to residents of the European Union and is therefore IRRELEVANT and INAPLICABLE to myself, a resident of the United States of America. Also, I can attach additional emails that show that I have been continuously trying to make contact with ScreenBid since NOVEMBER of 2018 and have only heard back from them this week - MAY OF 2019!
We are standing firm with the decision that has been made, as the customer has been refunded as a courtesy and an exception to our terms and conditions.
ScreenBid is again actively trying to DECEIVE CONSUMERS and the Revdex.com. I have caught them LYING several times throughout this complaint process.
Having a background in law, which includes a thorough understanding of companies' terms and conditions, I know that if the "Cancellation Form" was valid for ALL orders, regardless of the buyer's location, it would explicitly state this in their Terms and Conditions. Additionally, their "Cancellation Form" is directly located underneath a subsection titled "4.9 - EU Cancellation Rights". Instead, their Terms and Conditions EXPLICITLY states that "If you are an EU resident and acting as a consumer, you will have the right to cancel your contract for the purchase of any items within 14 days without giving any reason." Again, they will not acknowledge the key detail that makes this policy only applicable to residents of the European Union, which makes the policy IRRELEVANT and INAPPLICABLE to myself, a resident of the United States of America. Nowhere does it reference that the cancellation form is applicable to purchases made outside of the European Union. I have attached their OWN Terms and Conditions as proof!
Liability was transferred from ScreenBid to the courier when the items were picked up. I do not disagree with that claim. However, if the items left their warehouse facility incomplete and without COAs then the shipping company is not liable for their negligence. UPS states this on their own website! "You can start a claim for packages that have been lost or damaged (in the shipping process)".
Once again, ScreenBid copied and pasted their agreement to their Terms and Conditions in their last response. They also included information that is COMPLETELY and UTTERLY IRRELEVANT to this complaint. Regardless, I agreed to these terms. However, it was understood that the consumer was bidding on the items pictured in the auction AS-IS. ScreenBid cannot honestly expect to take a picture of an item for their auction and then package/deliver it incomplete and without COAs.
ScreenBid actually forgot to correct one of their most obvious mistakes that I noted in my last rebuttal. I would have thought that they would have fixed it before pasting it again! However, I guess I'm not THAT surprised. I would like to AGAIN note ScreenBid's TOTAL lack of attention and dedication to the consumer and "customer service". They have copied most of their responses for this complaint from the most previous complaint that I referenced in my last rebuttal. The previous complaint entailed a female consumer and ScreenBid. The "Cancellation Form" was mentioned there too. Their lack of attention to detail is evident from the proceeding quote found in their first answer to my complaint: "We did not receive cancellation within 14 days of purchase, however as a business practice when we have disputes we offer store credit, which in this case was equivalent to her purchase." They forgot to change the pronoun "HER" from their response to their most recent Revdex.com complaint to "HIM" before PASTING it to my complaint. Additionally, I WAS NEVER OFFERED A REFUND OR STORE CREDIT!
ScreenBid and I have not reached a resolution, nor did we ever agree on one. On 5/24/19, I received a check from ScreenBid for the amount of *** ScreenBid sent this check without any prior notice. This is less than a fifth of the amount paid *** for the items that arrived incomplete and without COAs. Additionally, the *** does not even completely cover the cost and fees of the item that arrived incomplete. I have not cashed the check because I am expecting additional compensation. Also, ScreenBid originally stated they would also include the correct Certificates of Authenticity for *** and *** but have not done so! This is just another example of ScreenBid doing the exact opposite of what they say they're going to do!
NOTE - ScreenBid does not disagree with the claim made in my original case description and rebuttal to their first response. They FAILED to respond to me after I had reached out to ScreenBid for MONTHS prior to 5/14/19. I had NOT heard from them ONCE since the conclusion of the auction and my interaction with their Director of Fulfillment directly after the auction, which is when I was assured that all of my problems would be speedily addressed. It was only after my attempt to make contact on 5/14/19 and conveyed my intent to file a complaint with the Revdex.com that they decided it was worth their time to reach out to me. How could any reputable company get away with this? They couldn't.
Received item that was claiming to be "on screen". After comparing photos to the item I received and the item on the TV show, they are not the same.
I bid on and won lot *** - Don & Betty's Dining Room Table from the show Mad Men for $250 and received this notification on April 6th, 2018. I paid a buyers premium of $60, $225.05 for shipping and insurance, $14.95 for "handling", $50 for "furniture shipping". This all totaled exactly $600.
On Tuesday April 16th, 2019 I was watching the show Mad Men and got a good view of the table on screen. I took screen shots of the show and photos of the table I received from Screen Bid. I compared the photos and believe they are not the same table. The certificate of authenticity I received with the table states on it "used on screen".
I contacted ***,Director of Customer Relations & Fulfillment, on Wednesday April 17th and left a voicemail. He called me back later that day and I explained to him that I discovered that the table I received and the table used on screen are not the same. He told me they cannot help me because of how much time has passed and that "all sales are final".
Later that night *** emailed me with photos used in the auction with his email stating simply "To reiterate, this is the only dining room table that was used on screen and is 100% authentic." I sent him the photos I took to compare that they are indeed different tables. I told him that I just want my money back and that I'd even offer to ship the table back to them if I was compensated for the shipping costs.
I emailed him again on April 19th, 2019 to give me an explanation about the issue. He emailed me back with the following message: "Those pictures were not posted online and are not the same table. I have spoken with our management and at this time, we are unable offer any sort of return or refund. If you have any questions, I would strongly suggest reviewing the bidding terms & conditions."
He then offered me a $250 credit to their store!
I just want my $600 back as it clearly is a different table than the one used on screen.
reached out to ScreenBid on 4/17/19 about an item she won in auction that closed in April of 2018, and it was delivered and received in May of 2018. Per our terms and conditions for returns or exchanges, "PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY CLICKING "I ACCEPT", OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY AND ABIDE BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING THE SCREENBID PRIVACY POLICY (TOGETHER, THE "TERMS"). If you are not eligible, or do not agree to the Terms, then you do not have our permission to bid in auctions or purchase Items on the Site.
ALL SCREENBID SALES ARE CONDUCTED ON BEHALF OF THIRD-PARTY SELLERS. The statements made in any "Certificate of Authenticity" are the responsibility of Seller.
EXCEPT AS SET OUT IN THESE TERMS, ALL SALES ARE "AS IS" AND WITH ALL FAULTS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. You acknowledge that Items are not new, and may exhibit wear associated with their used condition."
Furthermore per our terms and conditions, we have a cancellation form that is applicable within 14 days of purchase. The policy states as follows:
"CANCELLATION FORM
To: ScreenBid, LLC, *** XXXXX.. ***@screenbid.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following Items,Ordered on */received on *,Name of consumer(s),Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper),DateDelete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel your contract, we will reimburse to you all payments received from you, including the cost of delivery you paid to us (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any Items supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back the Items, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the Items before the period of 14 days has expired. You will have to bear the direct cost of returning the Items."
We did not receive cancellation within 14 days of purchase, however as a business practice when we have disputes we offer store credit, which in this case was equivalent to her purchase.
Customer service lacking even though they say to contact them with question in every email
I have emailed twice (separately and a reply to an invoice since it is the same email) and called once and had to leave a message about a possible cancelation/refund of an item I bid on due to unexpected grad school fees that came up after I bid on an item. It has been about 2 weeks and I have checked my email everyday with no response.
I want a full refund or an answer that explains where they imply that all sales are final since I could not find that in their fine print.
Hello LA/Silicon Valley Revdex.com,
My name is *** and I made a complaint about a business, ***. The complaint had to do with customer service contact issues that I was having. I wanted to retract my complaint as it was resolved and the business exceeded my expectations in the resolution. They solved the original problem of my emails not getting received as well as honored my request for the refund.
Thank you
I bid on a lot & didn't receive everything. It took three months until they offered an extra free item & hammer price refund. Have not received refund
In June, I bid on a lot of three items from the New Girl auction. I only received 2 of the 3 items. I contacted them immediately but I had to repeatedly send emails for two weeks until I received a response. They directed me to call UPS to initiate a claims process, which I did. I had to keep emailing Screenbid repeatedly because they kept shrugging me off, until I threatened to file a complaint with Revdex.com. Then they started calling me and offering me a free item. I only wanted a refund - at this point, I just wanted to return everything, because it was August and I was sick of dealing with this. They offered me a free item and a refund of the hammer price, and I have a text confirmation of this offer. I agreed to this because what I wanted was the refund. So far, I have received the free item but no refund. It has been more than two weeks since we came to this agreement. I contacted them again asking when I could expect to see the refund, and they still haven't responded. It's now September.
I want a refund.
The item in question was declared missing during transit by UPS claims specialists. A full refund has been issued and the customer has also received replacement items for the inconvenience that she has experienced. This issue has been amicably resolved.
Screenbid finally sent me the refund - thank you for all your help. I clicked the link but I couldn't figure out how to render my complaint resolved.
Thank you
I won an item in a recent Mad Men auction. They invoiced me but the item never arrived and when I asked, they claim now they cannot locate it.
I won an item April 6, 2018 in the Mad Men 2018 auction (Lot ***, item***, invoice #***). This was a set of three screen-used figurines from *** apartment. Screenbid invoiced me on April 18, 2018 and it was supposed to ship in 14 days, but the item never arrived. I contacted them on May 15 to track it. They replied May 16 that they could not locate the item and they would refund the full amount in 24 hours. It is May 20, 2018 and I still have not received a refund on my credit card.
I want the full amount of *** refunded to my credit card. In addition, looking at the other complaints against this company, it seems there is a definite pattern of not being able to fulfill auction orders. This should be investigated because they never follow up on shipping so that orders which are not completed are only refunded if the buyer asks about it. This indicates they do not have a process to confirm shipping and close orders and it is dependent on the buyer to ask for a refund rather then Screenbid recognizing there is a problem. This is not good customer service!
The customer was refunded in full the next business day, after she emailed our office to make us aware of her shipping issue. The refund posted to her credit card prior to receiving the notification of her complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, it was not a shipping issue as they state. The either lost it or they sold the item twice and now claim they cannot find it in their warehouse. It never even made it to the shipping part so there was no "shipping issue" it is an order fulfillment and inventory tracking gap in their business processes.
Second, I received am email notice from *** of a refund on May 22, 2018 and the time stamp is 6:15pm. Curiously, this is after they were contacted by Revdex.com, despite their statement that it was refunded the day after I contacted them (which would have been May 17, 2018).
As of May 28, 2018 the refund has yet to be posted to my credit card.
I can confirm at this time that we have resolved this issue directly with the customer.