Scribd.com

Scribd is not required by law to include line items in our receipts. We have sent this customer several versions of the receipt, including the information he is requesting.

Initial Business Response /* (4000, 9, 2015/10/12) */
We issued a refund to [redacted] on October 8, 2015. The refund takes 3-5 business days to post, and the subscription has been completely canceled.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/13) */
This issue has been resolved. Thank you, I...

received my refund and cancellation.

Initial Business Response /* (1000, 6, 2015/07/23) */
We have already refunded [redacted] via the support ticket he sent to Scribd. We consider this matter closed.
Initial Consumer Rebuttal /* (2000, 10, 2015/07/24) */
Successfully refunded. No further complaint. Thank you.

Initial Business Response /* (1000, 5, 2016/01/20) */
I have made sure that 3 refunds of $8.99 each have been processed on our end - 2 will be going to the customer's PayPal account, and one back to her credit card.
In addition, I have removed all payment information for this customer from our...

database. This is an option we offer all customers, they just need to ask us to do it for them.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have done what I've asked and agreed to refund the charges. I regret that I had to contact Revdex.com in order to receive proper customer service but it is what it is. I do appreciate it.