SD Truck Springs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello ***,
Firstly, we sincerely apologize for any inconveniences and you incurred. We honestly strive to provide the best shopping experience possible and always use feedback to enhance our operations. The product you purchased is made by *** ***, a manufacturer we have dealt
with for several years and has provided a good quality product which is a major factor for any line in our catalog. However, due to reasons beyond our knowledge we have been experiencing back orders with this particular manufacturer and have since indicated a notation on the "Same Day Shipping" tab visible on the website. When you click on the "Same Day Shipping" tab that you are referring to, which is right on the product page itself, it notates that the following: "All orders placed Monday - Friday before 2:PM EST will ship that dayEXCLUSIONS: Out of stock itemsSpecial order itemsMade to order itemsCall ###-###-#### for any availability and shipping related questionsWe look forward to hearing from you." The "Same day shipping" tab is site wide as it is true for most of our items, however due to rapid inventory fluctuations within our own warehouses and distribution centers, manufacturers back orders and items discontinued without notice we make present an "exclusions stipulation". When "drop shipping" an item, which is a practice for almost any web business and the reason why products are sold well below MSRP's, we rely on the manufacturers to provide us with shipping information so we can relay it to our customers. Seldom but existent, this process can be a hardship for retailers and customers because we "the retailers" are the point of contact and the face of the sale but can only provide the information given and thus making your back order our problem to handle, which we do the best we can on the rare occurrences such as this one
The shipping you selected was Ground Shipping, which was free (paid for by us), there was no day shipping service selected during check out. We feel our advertisements are clear as we insert the proper stipulations and encourage customers to call for availability for these rare and specific reasons. Since we already paid for the entire shipping with no cost to you and also gave you an additional $off the sale as a whole, we are able to give you an additional $off the item essentially making the shocks free of charge. We feel this is adequate and would be happy to make the adjustment upon your approval and hope you find this explanation and offer satisfactory
Sincerely,
SDTruckSprings

ImageRights works with professional photographers and photo agencies to help them identify unauthorized use of their copyrighted work and to negotiate a settlement for the unauthorized use or escalate to one of our partner law firms, when warrantedIn this case, you have published a photo of ***
***, taken during an exclusive photo shoot by photographer *** ***, who is a contributor to photo agency ***, Ltd (http://www.***ltd.com/), who ImageRights represents. I’ve attached a copy of the USCO certificate of registration for referenceThese are high value photographs that typically require permission from the subject’s PR team to license. This is the basis for the $4,demand. It is not extortion, it is based on the licensing fee this photographer is paid for use of this workThe DMCA does not apply to this case. The DMCA provides safe harbor to ISP’s and websites that allow user generated content to be uploaded to their servers. Also, to receive DMCA safe harbor, you must have a registered DMCA agent with the US Copyright Office (***/). There is no agent listed for FirstShowing. But regardless, the DMCA only applies to user uploaded content, not content posted by operator of the websiteWe first sent you notice of the infringement by email on August 25, Our employee handling your case called you five times over the course of a four-month period, at times when she was not receiving replies to her emails. When you did reply to her emails, she replied promptly by email to respond to your pointsIn your email of October 9, 2017, you wrote her the following: “If you want to resolve this amicably, then close the case now and move onThat's the only solutionThis is exactly how we've done it for every other copyright issue previouslyThanks for understandingRegards, -***” The email is attached for reference Our role is to settle these disputes on behalf of our photographers, ideally without escalating to a copyright attorney. The position you put forth made an amicable settlement all but impossible, yet we still tried to negotiate with you on the fee, offering to reduce it by 50%, largely based on your claims that the initial demand would be a financial hardshipIt wasn’t until we received an email from you on January 11, 2018, (three days after you filed this complaint with the Revdex.com) that you disclosed that you were in bankruptcy proceedingsWe have since relayed this new information to our client and they have agreed to drop the case

Hello ***,We apologize for the delay. You were sent an email yesterday stating that the kit would be shipping out today, however by the content of the statement we will cancel the order and fully refund your card today-SDTruckSprings.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***,We apologize for any inconvenienceThree emails we're sent to you, one was the order confirmation, the second was an email to inform you that your items were shipping from multiple warehouses and the third was a tracking number. These are standard emails sent out with online
orders to keep customers up to date about the order and its where abouts. We apologize if these emails were a disturbance to you and have since removed your email from our data base.-SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

TO:Revdex.com Serving Metropolitan New YorkRE:  Complaint against SD Truck Springs...

assigned ID#[redacted]I received a notification from your organization today.  There my be an issue with my [redacted].  It does not allow me to reply via the web, so I am providing you with my reply via eMail.Despite the previous assertions that I was initiating litigation, your customer, SD Truck Springs had its attorney send me a letter via FedEx overnight delivery, which I received yesterday, threatening that they intend to file a lawsuit against me.  That is an astonishing methodology for handling customer service.If the airbag kit that SD Truck Springs sent was factory new, it begs the question; Why are they so concerned about the videos of me opening the boxes, and have elected to threaten a customer with litigation?Kindly note SD Truck Springs file with the fact that when a customer is unhappy, unable to receive a satisfactory resolution, SD Truck Springs solution is to threaten the customer with litigation.Thank you very much.[redacted]_______________________[redacted]8###-###-#### (Direct)###-###-#### (Cell)###-###-#### (Fax)Instant Messaging[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SD truck Springs[redacted]
[redacted]I was contacted by SD truck Springs and the only resolution he would do was to refund me for the kit which I had already set up through their customer service and I was awaiting a return label so basically his call to me rectified nothing he was not willing to return the cost of the installation that I had to put out and nothing actually nothing was resolved the refund was already in process before he even called I do not consider this resolved until I'm refunded for the labor charges thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I was also contacted personally by the president of SDTruckSprings, which was greatly appreciated.  I feel that with their honest response and consideration this dispute has been satisfactorily resolved in a manor of good custormer and bussiness relations.
Sincerely,
[redacted]

Hello [redacted],We apologize for any inconvenience. Leaf springs are warrantied for 30 days from both us and the manufacturer. The reason being that although a seldom occurrence, a leaf spring with defective or unbalanced materials will show stress and failure within 12 hours after...

installation.  It is virtually impossible for the manufacturer or retailer to know the use (or misuse) of any part during months time that could cause a problem or failure in the part.  However, since your discussion last week with one of our represtentatives we have made an exception and decided to send you a replacement spring free of cost.We hope this resolves your issue and find the solution satisfactory.-SDTruckSprings

Dear [redacted], Firstly we certainly apologize for any inconvenience.  To clarify this situation, we are not a "third party" seller, we have most of [redacted] several hundred SKU's in stock at all times and also ship directly from them when either not in stock or the shipping destination...

is closer to [redacted] facility to reduce shipment time.  We do use warehouses around the nation to ship our inventory out as well as our own warehouses here at the NY headquarters.   As for missing hardware, most automotive items are kitted by humans therefore mistakes do happen from time to time.  if any product is missing hardware it usually only attainable from the manufacturer themselves as they are assemblers of the kit and this is typically the same process regardless of product or manufacturer.    SDTruckSprings strives for customer satisfaction and regardless of reason, we accept and assume the responsibility as the retailer and point of sale.  We understand the frustration of having to seek out parts, regardless of how small the size and cost of them, your time is valuable and your kit should have been complete and accurate from the factory.  So to honor your request for satisfaction, we will issue you a full refund as desired and hope this provides a satisfactory close to the issue and offers a sincere apology for your inconvenience. If you need any further assistance or have any additional questions or comments, please feel free to contact me directly at ext. [redacted].  -Vincent D[redacted], SDTruckSprings

Dear [redacted],Firstly we sincerely apologize for any inconveniences you experienced.  These kits do average about an hour, however we cannot vouch for any particular individual to do so in any specific time frame.   Not all mechanics are either equipped with the experience, skill set...

or tool sets to accomplish a job in a specific time frame, or even accomplish the job at all.  We suggest asking the mechanics about their experience in installing the products you present,  and to have thoroughly review the instructions before beginning an installation.  Afterward if you are comfortable with the mechanics ability of service, a price should be negotiated after such review and held to upon completion.  While we do understand your frustration in this matter, refunding installation costs is out of policy of any retailer in this industry as mechanics often make mistakes or miscalculations in which the retailer cannot be held responsible for.  The mechanic should most likely not charge you for work he/she did not review enough to give you an accurate estimation of what the time frame would be for him to install it.   Regardless of the situation though, we are going to refund you for the entire kit.  Additionally we will offer you a discount on any future purchase of a product you may need to remedy the issue with your vehicle you initially were seeking a solution for.  -Thank you, SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.with that being said the company has gone out of its way to make amends and I feel as if this was a miss communication on my part as well. 
Sincerely,
[redacted]

Hello [redacted], we absolutely apologize for the inconvenience and certainly understand the frustration.  While we do "own up" to our faults and situations, we also believe in transparency so any customer is aware of any situation for exactly what it is as it gives them the most accurate...

data to access the problem and advise to their wishes.  The particular items you ordered are not made (to our knowledge) by anyone else and the manufacturer making those items have been undergoing a plant move.  This is causing major delays and deadlines for them to produce product and fulfill orders has been delayed, and the importance of relaying that to a customer is not to alleviate fault from us, but to inform the customer that it is indeed a situation regardless of whom or where they choose to purchase this particular product, thus giving them the option to wait on the manufacturer or not.  However, this does not compensate in anyway for lack of communication or stating a product is in stock or available to ship if that is not the case and any such incident will be taken seriously and addressed internally to ensure it does not reoccur.  Regardless of you not requesting any funds back, we will be issuing you a sizable refund in comparison to this order for having to deal with such frustrations and an upper management representative will be calling you directly as well.  Additionally, the item does appear to have been delivered on 10/** and signed for by [redacted], so we can clarify if you are still missing products.  Once again we apologize and hope we have resolved this situation.

Hello [redacted],We apologize for any inconvenience.  Our notations indicate that this order was to be exchanged for the proper items.  We do not have emails in our data base requesting a cancellation of the exchange, however they may have been flagged as spam.  We will initiate a...

full refund immediately to the card you used for the purchase. Once again we apologize for any inconvenience and are glad we can rectify the situation. -SDTruckSprings

Hello [redacted] Firstly we apologize for the inconvenience.  This time of the year from Black Friday / Cyber Monday until Christmas becomes overwhelmingly busy and as an all human operation sometimes the people working get suddenly overwhelmed and the margin of error seems to...

widen.  However, the delay in shipment and lack of communication is not acceptable within this company at any point in time and will be addressed internally and given attention and resource to avoid a future duplication.  I would like to note that SDTruckSprings is very strict on such internal policies and additionally has a very high and above average success with all orders. We have great rankings in all reputable "ranking organizations" such as this one (Revdex.com- A+) and Bizrate, etc.  We tried to contact you yesterday via telephone to personally express our sincere apologies and get any further detail that would help us address the issue internally even though your original description is certainly sufficient and gives ample detail.  To accommodate for the inconvenience and "dropping the ball" we will issue an appropriate refund to rectify the matter.  If you would like to discuss this further please feel free to contact us directly on our toll free number and ask for any manager on duty as your account has been notated.  Once again please accept our apologies and we thank you for your business.  -SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business went above and beyond on their actions and ended up refunding every penny spent on the...

goods, which I feel a bit guilty accepting, but am grateful nonetheless.    
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]