SDI Technologies Inc.

Product: i[redacted]Manufactured: 2011Warranty: 1 YearProof of Purchase: NoBased on the case notes, it seems that the customer was streaming music through the speaker via an app such as Pandora.  The complaint mentioned the periodic start and stoppage of music.  It was explained that the start...

and stoppage of music is caused when the app is buffering.  The speaker can only receive audio when the app is transmitting audio.  The audio interruption is not caused by a defect in the speaker, but rather the customer's network connection.  The customer was not satisfied with the explanation.  As a courtesy, we offered to evaluate the speaker at no cost.  However, the customer has to send the product to our service center for the evaluation.  Our offer for a free service evaluation will stand for the next 30 days.  iHome Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
resolved pending receipt of new product.
Regards,
[redacted]

We contacted the customer prior to receiving this complaint.  We left a voicemail explaining that a replacement product is being processed and will ship shortly.  She will receive the replacement via mail within 5 to 7 business days.  This matter should be closed.

We spoke to the customer.  We provided a prepaid shipping label to pick up the product and offered a replacement if it is deemed defective.  The customer seemed satisfied with the resolution.

Review: I purchased an iHome iW1 in December of 2014. I recently contacted their support department because the power adapter on the system failed. I requested a replacement, but was told I would need to pay for it. This company advertises a warranty and then refuses to stand behind it. Now I can't use my speaker at all.Desired Settlement: Replacement of the broken power adapter.

Business

Response:

This complaint is a little surprising! We told [redacted] that we would be happy to provide an AC adaptor free of charge. We just requested proof of purchase to substantiate the warranty period. The product has a 12 month warranty. We haven't heard back from [redacted]

I am writing a update review. I sent my speaker to the customer service to get looked at. And received it with the package open with protective material missing and a missing manual. I finally received the manual. [redacted] contacted me and sent out a new manual. This issue has been resolved.

Review: My device says that the accessory is not supported by iPhone. My iPhone 4S is clearly marked as compatible on the box.

I received the [redacted] ID91 as a GIFT for Christmas 2012. The person who gave it to me lives hundreds of miles away from me. I should not have to provide the proof of purchase for a piece of equipment that is absurdly well within its warranty period. You can check the serial number to confirm. I have bought and enjoyed many [redacted] products in the past and maybe this should be the last. I am outraged (albeit not surprised) that there are SO MANY other people with the same issues; one only needs to look on ebay to find troves of [redacted] machines being sold "as-is" for the same defect that I am experiencing. Perhaps a class action lawsuit is in order.Desired Settlement: I would like either my money back or a free repair. The email I got from support said I need to provide the receipt, but I did not buy this piece of equipment. I received it as a gift. The machine looks brand new and I have taken great care of it.

Bought two smartplugs, one works, one doesn't. Try to submit issue to support using iPhone, and mobile site won't let me submit a query. These are simple things a customer should not have to deal with. So in the trash goes one of the plugs. Not ready for prime time in my opinion.