Sea-port Auto Wholesale Inc

We purchased this vehicle from Brashers Auto Auction with a green light guarantee.  Both the Carfax and Autocheck do not reflect any accidents for this vehicle.  The As Is warranty does state that "The dealer makes no warranties, representation, or assurances that the motor vehicle...

contains only original manufacturer installed or manufacturer rebuilt components, parts, or accessories."  This a used vehicle and that is why they are sold As Is.  The consumer is responsible for their own inspection, and that of a mechanic if they show choose, prior to purchase.  It is impossible to guarantee that a used vehicle only contains original parts.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have resolved the issue with this car dealer . They have agreed to make a deal that meets my terms and theres . Thanks and please cancel the compliant  Sincerely, [redacted]

Revdex.com:
I have not been home to respond to the messages sent to me.
 Sea-Port Auto has delivered the engine and I am satisfied with the outcome. Thank you for your help!Sincerely, [redacted]

The consumer did purchase a truck from us and returned the next day with buyers remorse.  We do not reverse or unwind transactions simply due to someone changing their mind.  The consumer elected to repurchase their trade at agreed on terms and traded back in the truck they purchased....

 They signed a new contract, and in addition signed a release of all claims and a hold harmless agreement.  Now they have once again changed their mind with regard to the contract they signed the second time.  Both contracts were signed willingly by the consumer.  We showed the consumer other vehicles and he opted to repurchase his trade.

The consumer did purchase a vehicle March 29 2014.  July 22 2014 the consumer brought the vehicle in for a noise and we found that the radiator was not properly bolted down, so we fixed that issue.  We had no further contact with the consumer until June of 2015 at which time the consumer...

complained about flickering dash lights. We found that the alternator needed replaced, which we did.  Unfortunately the part was defective and three days later had to replace with another alternator.  In October of 2015 we replaced a sensor for the ABS as a traction control light was on.  Meanwhile in 2015 the consumer took the vehicle into Canby Ford where they found a coolant leak which they declined to have repaired.  The consumer took the vehicle back in to Canby for just recently in 2016.  Canby Ford found that the coolant leak still exists and appears as though the motor may have been overheated at some point.  They explained to the consumer that a warranty company may not cover the repairs as they declined to have the coolant leak fixed over a year ago and that is likely the cause for the motor problems.  The coolant leak was not something ever brought to our attention nor did the consumer seek repairs for such through our service department.  Unfortunately their decline of repairs more than a year ago is likely the cause of the warranty company declining repairs, not something that we did or had control over.

We sent the check out on the 11th of September to Oregon Community Credit Union and it was cashed on September 15th.

Complaint: [redacted]I am rejecting this response because: At no time did the GM offer to assist in the cost of getting new tires for the vehicle to keep the warranty. I was told I had to replace the tires with 35's or take the warranty. After just spending 30k on a truck, I wasn't going to spend another $1200-$2000 for a quality set of tires. In the original deal I attempted to get a new set of tires added, which they didn't want to work into the deal, with that said, I still worked a deal on the vehicle. During the processing of the deal I was discouraged to put anything on the "promised form". Case in point I was promised that they would fix or give me $200 for the broken arm in the drivers seat. When I went to place that on the sheet the person completing the sale told me not to and that I would still get the money. I later did receive the money, but found it odd that they didn't want that recorded on the sheet. I purchased the truck on 5/30/2014, by 6/30/2015 I had issues with the front and that warranty and was told it would be refunded since the insurance company would not accept the truck, and that they could not reverse the deal. On 8/3/2015 I checked with my bank and was unable to see the refund for the warranty. It took me 2 weeks to get SeaPort to fund the 520 which was still less than the original repairs. I then had to re-contact SeaPort Auto and argue again to have the amount refunded. It wasn't until 9/14/2015 that the refund showed on my account almost three months after the initial issue.  In addition, I did send a service request over to SeaPort but was informed that they are not certified to do all of the work that is needed. They did offer a lower cost for a partial fix, but said it was contigent on what may or may not be wrong. I would then have to take the truck to a second mechanic to get another tear down to fix the lower problems that they are not certified to do. SeaPort auto sold me a warranty on a vehicle that allows me to have the vehicle serviced at any certified shop at my choosing. Upon talking with the warranty company, even if I had changed the tires they would not honor the warranty due to the adjuster documenting that the truck had been on 37" tires.
As for the sales person, he said what he knew would get the truck sold. Informed 6.0 diesel buyers ask very specific questions about the engines, and he knew the answers to what I was asking. The sales person told me flat out that the head gaskets had been upgraded, and when I asked about if the truck was chipped he told me he didn't know. He appeared to be honest when he answered both, but the matter of the fact, is that the heads had not been upgraded, and have now failed. Regardless of the signature, at the time of looking at the merchandise it was false representation. Asking a consumer to put "Promised the engine had gasket upgrades" on the form, is like the sales person saying we just put on new breaks and then documenting on the form that the company did them. 
SeaPort auto still needs to pay for the repairs done by a certified mechanic. The company knowingly sold a false product, and should be held accountable for such. Sincerely,[redacted]

The consumer did purchase the vehicle as stated.  We did offer to participate in the cost of new tires for the customer prior to the cancellation of his warranty.  The consumer did not want to purchase smaller tires as that would change the look of his truck and opted to cancel the...

warranty.  The consumer had a mechanical problem at the time and we reimbursed him $520 on July 2nd since the warranty was cancelled.  [redacted]on received a full refund of the warranty purchase price to apply to the consumers account.  In an effort to assist the consumer with the latest repairs needed we have prepared an estimate at that is approximately $5000 to make the necessary repairs, instead of the $10,000 that he has been quoted for the repairs.  In reference to the salesperson making any statements with regards to repairs previously done to the truck, the salesperson states they did not make any such statements as we had no knowledge of what prior repairs may or may not have been done.  The consumer signed a statement at the time of purchase stating that the salesperson had not made "any oral promises or verbal representations" regarding the vehicle and purchase thereof.  If the consumer would like to have the repairs done according to the estimate we have assembled, we will make those repairs.

We are currently working with the customer and believe that  we have a resolution to this complaint and it should be resolved by Sunday.

When we sold the vehicle to the consumer, we disclosed the fact that the vehicle had an altered/or modified emissions system.  The vehicle did not have a check engine light at the time of sale.  Our understanding is that the consumer then purchased and installed a "tuner" on the vehicle...

and that is when a check engine light came on.  The consumer contacted our office.  We offered to inspect the vehicle if he would bring it in to our shop for a diagnosis, or to trade him into another truck of his choosing.  The consumer declined both of those options, either of which we are still willing to honor.

Revdex.com:The company quickly called me and we resolved the problem. The GM was very helpfull and understood the frustration. I would do bussiness here...

again, because they owned up to the mistake and fixed it. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]