Seacret Direct

Thank you for reaching out to us to investigate this concern from our mutual customer. I have reviewed the account in question as well as spoke with Mr***.In the interest of Goodwill we have processed a refund in the amount of $164.94. This refund is for the entire purchase
price instead of just the $Mr*** was disputing.At Seacret, our number one Core Value is to "deliver a world class customer experience" and we hope to see Mr*** back in the future.Regards,

I would like to make it known that I would have been more than happy to follow the return procedure, but was told to follow the "refusal" process by the sales representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reached out to [redacted] and resolved the issue directly with him to his satisfaction. Thank you

Thank you for reaching out to us to investigate this concernfrom our mutual customer.  I have reviewed the account in question and seethat Mr. [redacted] was signed up as a Preferred Customer on June 21, 2014 and hisaccount was placed on the monthly autoship program.  I see the followingorders...

on his account: ·   SO#[redacted]       June 21, 2014                 $97.73·   SO#[redacted]       August 21, 2014              $97.73·   SO#[redacted]       September 21, 2014        $106.18·   SO#[redacted]       October 21, 2014             $106.18·   SO# [redacted]      November 21, 2014         $106.18 I see from the warehouse logs that three of these orders have been refused, which is not our normal return process.  It appears Mr. [redacted] was signed up for this program without his authorization, so I have cancelled his autoships, removed his credit card from the account, and am working with our Accounting department to refund all orders in full due to theinconvenience.At Seacret, our number one Core Value is to “deliver a world class customer experience” and we hope to see Mr. [redacted] back in the future. Regards,[redacted]VP Specialty RetailSeacret Spa LLC[redacted]Phoenix, AZ   85040

We are sorry to hear of this unfortunate incident.  Seacret always strives to provide superior customer service and we apologize for you not be able to reach anyone regarding your concerns.
 
Our records indicate that a refund was issued on April 12, 2016...

and that the Agent with whom the purchase was made has been notified. 
Sincerely,
 
Susan B[redacted]
VP Specialty Retail
Seacret Spa LLC
2619 E Chambers St
Phoenix, AZ   85040

At this time the Owner/Operator of the booth at [redacted] is working directly with [redacted].I believe the customer and operator will be able to work this through.Should the need arise for further assistance please do not hesitate to contact us.Thank...

you[redacted]CEO

The operator will be back in touch with the customer to resolve satisfactorily.

Thank you for reaching out to us to investigate this concern from our mutual customer.  I have reviewed the account in question as well as spoke with Mr. [redacted].In the interest of Goodwill we have processed a refund in the amount of $164.94.  This refund is for the...

entire purchase price instead of just the $109.98 Mr. [redacted] was disputing.At Seacret, our number one Core Value is to "deliver a world class customer experience" and we hope to see Mr. [redacted] back in the future.Regards,

The reason I rejected the outcome of the claim is due to the fact that I was contacted by the sales person from a blocked number and was told that I would not be able to return the products I was sold. He said I could only exchange them for product of equal value. I'm not interested in exchanging anything. I want to return the product and get a refund. So no there is no working with Seacret. We are not talking about a small amount of money for me. The total was over 900.00. I cannot afford that amount. I'm a stay at home mother with 4 children and one income. The sales people that contacted me are aggressive, rude and only want their money. They are not concerned about customer service. Bottom line I was never once told the total for all of the product. I was told that I would get a huge discount because I am a good person to represent their magical product and would refer other people to them. I was duped.[redacted]

I would like to make it known that I would have been more than happy to follow the normal return procedure,  but was told to follow the "refusal" process by the sales representative.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for allowing us to reply to this complaint.  Our number one Core Value is to “deliver a world class customer experience” and we have not lived up to that value in this case.  After reviewing theaccount, I see that the customer has contacted us in July with concerns about...

missing product from an order that had been placed.  As is customary in a case like this, we open an investigation with [redacted] to verify there was a challenge with delivery.  In this case, [redacted] verified there was a shortage on the delivery tracking number and the customer has requested a refund instead of receiving the product.   Unfortunately, it appears this account has fallen through the cracks and nothing had been processed.  I have sent this refund information to our Accounting Department for a full refund in the amount of$1623.99, back to the original form of payment and the refund has already been processed.  As a courtesy to our customer, please keep the Mud Time Replenishment that was included in the original order as a gesture of good customer service. Once again, please accept our apologies for how this was originally handled. Regards, [redacted]Manager - Agent Support SEACRET™ [redacted]

 

Thank you for reaching out to us to investigate this concernfrom our mutual customer.  I have reviewed the account in question and seethat Mr. [redacted] was signed up as a Preferred Customer on June 21, 2014 and hisaccount was placed on the monthly autoship program.  I see the...

followingorders on his account: ·   SO#[redacted]       June 21, 2014                 $97.73·   SO#[redacted]       August 21, 2014              $97.73·   SO#[redacted]       September 21, 2014        $106.18·   SO#[redacted]       October 21, 2014             $106.18·   SO# [redacted]      November 21, 2014         $106.18 I see from the warehouse logs that three of these orders have been refused, which is not our normal return process.  It appears Mr. [redacted] was signed up for this program without his authorization, so I have cancelled his autoships, removed his credit card from the account, and am working with our Accounting department to refund all orders in full due to theinconvenience.At Seacret, our number one Core Value is to “deliver a world class customer experience” and we hope to see Mr. [redacted] back in the future. Regards,[redacted]VP Specialty RetailSeacret Spa LLC[redacted]Phoenix, AZ   85040

Good afternoon, My name is [redacted], and I am In-House Counsel for Seacret Direct here in Phoenix.We have been apprised of the fraudulent use of the [redacted]' credit card and have taken all appropriate remedial action. To my knowledge, the [redacted] were never actual customers...

of Seacret Direct. The [redacted]' credit card was seized by an individual local to [redacted], and used to create fictitious accounts within our system and have product shipped to various places.  As soon as Seacret Direct was apprised of potential fraudulent activity, sometime in mid-December, all of the affected accounts were frozen immediately. Until that point, we had no reason to suspect any problems with the accounts.The individual that seized the [redacted]' credit card and multiple others was arrested by the Golden Valley (MN) Police Department in December.  On January 16, 2014, we were contacted by [redacted], who issued the account and credit card used, and informed that the [redacted] were disputing the $11,000+ in charges.  The [redacted] (**) Police Department contacted us yesterday, January 21, 2014, with regard to the [redacted]' case and we are cooperating fully with the investigation.[redacted] has indicated that the [redacted] will not suffer any actual damages, as all of their money will be restored, as well as that of [redacted].  Seacret Direct is in the process of filing charges with various agencies for damages suffered at the hands of the individual who created the fraudulent accounts and received the product for free, after which he reportedly sold it online.We are sorry that the [redacted] are left with a negative perception of our Company.  I am not aware of any calls having been made directly to the Company about the issue or anyone being unable to offer assistance with the [redacted]' problem.Thank you. Please feel free to contact me for any additional information as needed.[redacted]

Review: I was approached by a member of this company who invited me to try the products in June of this year. I received and tried the products and was unsatisfied. Without my knowledge or consent I was placed on an automatic purchase agreement. The following month, my credit card was charged and I received a second package. I informed the sales representative that I didn't want these products nor did I want money automatically removed from my account. I have spent the past 3 months trying to have this practice stopped and have returned/refused every subsequent shipment. To date, I have had over $500 removed from my account and have refused and returned 4 shipments. The shipment for November has been trying to be delivered, only this time the company is requesting a signature for delivery. This leads me to believe that they are trying to get out of having to receive a return shipment from me. At this time I have no products that I am trying to get a refund for in my possession. I have also contacted my credit card company and am having a new card sent out so that the company will not be able to remove money from my account in December.Desired Settlement: I would like the money back that has been taken from my account for ALL packages that I have returned. July 21, 2014: $97.73; August 21, 2014: $97.73; Sept 21, 2014: $106.18; Oct 21, 2014: $106.18; Nov. 21, 2014: $106.18. The total amount that I am asking for is: $514.00 which is all that I am out.

Business

Response:

Thank you for reaching out to us to investigate this concernfrom our mutual customer. I have reviewed the account in question and seethat Mr. [redacted] was signed up as a Preferred Customer on June 21, 2014 and hisaccount was placed on the monthly autoship program. I see the followingorders on his account: · SO#[redacted] June 21, 2014 $97.73· SO#[redacted] August 21, 2014 $97.73· SO#[redacted] September 21, 2014 $106.18· SO#[redacted] October 21, 2014 $106.18· SO# [redacted] November 21, 2014 $106.18 I see from the warehouse logs that three of these orders have been refused, which is not our normal return process. It appears Mr. [redacted] was signed up for this program without his authorization, so I have cancelled his autoships, removed his credit card from the account, and am working with our Accounting department to refund all orders in full due to theinconvenience.At Seacret, our number one Core Value is to “deliver a world class customer experience” and we hope to see Mr. [redacted] back in the future. Regards,[redacted]VP Specialty RetailSeacret Spa LLC[redacted]Phoenix, AZ 85040

Consumer

Response:

I would like to make it known that I would have been more than happy to follow the normal return procedure, but was told to follow the "refusal" process by the sales representative.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had called Seacret Customer care because I kept getting the same products delivered to my home for several months. I didn't need that many of the same product so I called to find out if I could send it back for a refund. The person I spoke to said that she could give me a refund minus some re-stocking charges, and I would have to pay for shipping. I spent $27.68 to send the 3 sets of products back to them. After a few months I noticed there was no refund on my card so I called to follow-up with them. They said the did receive the product back but could only refund me for the one months worth. I could get a credit for the other 2 months shipments. I thought it was ironic they had not refunded me any money back or tried to get in touch with me after receiving the product back from me a few months ago. She had no explanation for that, just that now all of a sudden they could only refund me one month not all 3. I will have to say lying, and stealing is not the way to do business. I would not recommend Seacret to anybody!!!Desired Settlement: Refunded me one month worth of product, and gave me credit towards their other product's for the other 2 months worth. Still could not tell me when my card would be credited back the $54.98.

Business

Response:

Thank you for reaching out to us to investigate this concern from our mutual customer. I have reviewed the account in question as well as spoke with Mr. [redacted].In the interest of Goodwill we have processed a refund in the amount of $164.94. This refund is for the entire purchase price instead of just the $109.98 Mr. [redacted] was disputing.At Seacret, our number one Core Value is to "deliver a world class customer experience" and we hope to see Mr. [redacted] back in the future.Regards,

Seacret direct does what it says its going to do for your skin, it keeps the most vital organ on your body healthy.this company helps to promote just that and in turn shares its values and beliefs with the people that make it their house hold name. Thanks !

Review: I placed an order for: New Special Agent Set, Seacret Agent Launch Kit and the Mud Time Replenishment paying $1,623.99. I received only the Mud Time Replenishment kit on 07/07/2014. We exchanged 17 emails from 07/07/2014 to 07/25/2014 during which time they admitted the majority of the products did not ship. . Their last email acknowledged they would process a refund for the unshipped products but I must keep what was already shipped. To date, nothing further has happened.Desired Settlement: I want them to accept a return for the products sent, issue a pick up or call tag and provide me with a full refund by check of the $1,623.99 paid.

Business

Response:

Thank you for allowing us to reply to this complaint. Our number one Core Value is to “deliver a world class customer experience” and we have not lived up to that value in this case. After reviewing theaccount, I see that the customer has contacted us in July with concerns about missing product from an order that had been placed. As is customary in a case like this, we open an investigation with [redacted] to verify there was a challenge with delivery. In this case, [redacted] verified there was a shortage on the delivery tracking number and the customer has requested a refund instead of receiving the product. Unfortunately, it appears this account has fallen through the cracks and nothing had been processed. I have sent this refund information to our Accounting Department for a full refund in the amount of$1623.99, back to the original form of payment and the refund has already been processed. As a courtesy to our customer, please keep the Mud Time Replenishment that was included in the original order as a gesture of good customer service. Once again, please accept our apologies for how this was originally handled. Regards, [redacted]Manager - Agent Support SEACRET™ [redacted]

Review: I purchased product from this company and the next month they decided to charge me $74.24 and send me the same order again. When I called the customer service number the customer service rep was extremely rude. I told her I hadn't ordered anything. She proceeded to tell me I was on their preferred member list. I clarified I had not signed up to be a member. I had to wait to receive the package and send it back via [redacted], costing me around $7.48 so that I could track the package and make sure they had received it. One week and a half later, I still had not received my refund so I call customer service again. They told me the package was received and was just sitting there. No one had bothered to process my return/refund. The customer service rep proceeded to process it at that point. She told me I would receive my refund within a couple of business days. I received a refund of $65.49 when the company charged my account $74.24.Desired Settlement: I want a refund for the total amount of $74.24. They proceeded to make an unauthorized charge on my account of $74.24. I do not understand where they think I should get a portion of the money.

Business

Response:

Dear Sir or Madame,

I will start by addressing the experience Ms. [redacted] received from one of our customer service members. Please note that Seacret prides itself on the level of customer care we provide to each and every agent and customer who contacts us. Our representatives receive continual education on both our products and systems as well as in the way they should treat each individual who calls in with a concern or issue. We will of course look into this incidence.

As to the issue of the refund, please note that Ms. [redacted] was signed up as a preferred customer through our online portal. It is important to note that a preferred customer an indivudal or entity that enrolls in the monthly Seacret Replinishment Service and receives preferred pricing. The system automatically sends all Preferred Customers a monthly replenishments unless the customer calls in to request a suspension or termination of said services. It is also important to note that our return policies which are written on the bottom of all product order forms and on our website specifically state that we do not refund shipping.

The refund that was made to Ms. [redacted] was in accordance with our policies and procedures.

Thank you,

not only am I a customer with seacret direct I am also an agent working for their business and I have to say I'm thoroughly displeased. they use unfair and illegal business practices which leave customers and agents disapointed, stuck in their business, and left penniless. theyve lied about everything up to this point and they're destryoing an amazing product with inappropriate, abusive, and illegal business practices and horrible customer service

Review: I was charged over $11,000 with this company. I tried there product once and said I didn't want auto ship. In December the company charged me $11,434.79 for products I never authorized or received. I have tried multiple times to contact the company and every time I spoke to someone they apologized and didn't want to cooperate with me. I filed a complaint with the police and I have filed a law suit with my attorney against this company. I will bring this whole company down. I had my suspicions on one person but had talked to him and he can prove it wasn't him that made these charges. This is the second time this happened and $11 grand is a lot of money. The company is a scam, a fraud, and all it takes is money from people.Desired Settlement: I'm asking for a full refund by cash. If I don't receive it within one month a law suit for $1.5 million dollars will happen. I have suffered mortgage losses and other bill loses and couldn't pay for my wife's medical treatments because of this.

Business

Response:

Good afternoon, My name is [redacted], and I am In-House Counsel for Seacret Direct here in Phoenix.We have been apprised of the fraudulent use of the [redacted]' credit card and have taken all appropriate remedial action. To my knowledge, the [redacted] were never actual customers of Seacret Direct. The [redacted]' credit card was seized by an individual local to [redacted], and used to create fictitious accounts within our system and have product shipped to various places. As soon as Seacret Direct was apprised of potential fraudulent activity, sometime in mid-December, all of the affected accounts were frozen immediately. Until that point, we had no reason to suspect any problems with the accounts.The individual that seized the [redacted]' credit card and multiple others was arrested by the Golden Valley (MN) Police Department in December. On January 16, 2014, we were contacted by [redacted], who issued the account and credit card used, and informed that the [redacted] were disputing the $11,000+ in charges. The [redacted] (**) Police Department contacted us yesterday, January 21, 2014, with regard to the [redacted]' case and we are cooperating fully with the investigation.[redacted] has indicated that the [redacted] will not suffer any actual damages, as all of their money will be restored, as well as that of [redacted]. Seacret Direct is in the process of filing charges with various agencies for damages suffered at the hands of the individual who created the fraudulent accounts and received the product for free, after which he reportedly sold it online.We are sorry that the [redacted] are left with a negative perception of our Company. I am not aware of any calls having been made directly to the Company about the issue or anyone being unable to offer assistance with the [redacted]' problem.Thank you. Please feel free to contact me for any additional information as needed.[redacted]