Seacret Direct

Seacret Direct is a multi-level marketing company based in [redacted] that in our experience does not pay it's vendors as agreed for services.
Our company, the [redacted] Language Center, has provided professional interpreter services to in the past foe Seacret marketing events but have not been paid as agreed - although we had to pay our interpreters.
We want to alert other [redacted] businesses that this company may not pay you for services that have been rendered.

Was assured that I wouldn't be in the system to have automatic charges and reorders at the event. Was charged and shipped a reorder. Very difficult and given a hassle to return and be taken off autodialing. When finally was refunded I was not refunded the total amount I was charged. I had returned the shipment without opening right away.

Review: I was at a booth in the [redacted] at [redacted] Lone Tree CO. I was stopped by two men that were selling the Seacret skin maintenance products. The sales tactics were incredibly aggressive. I purchased a facial cleanser for $84.39. I was then approached by the second sales person and fawned over as well as distracted by over the top claims of youth and beauty. I understand they were trying to sell me something but I kept telling the gentlemen to let me walk around the mall and think about the purchase. I was told that if I represented their product to my friends and family I would get a huge discount for their product. I was told to sign a computer screen to authorize a return and credit towards my account for the initial price. I was told this was a technicality within their system I received a large number of product which I thought was strange, a receipt was tucked into the bottom of my bag and I was quickly let go. I left quickly and did not look back because by this point my daughter needed to use the restroom. The next morning I looked in my bag and found a receipt for the total of $427.28. I was in shock. I tried to contact the corporate office to no avail. I then called my credit card company and was told there were 3 charges on my account; $84.39, $341.18 and $427.28. I have 4 children and I am a stay at home mom. Never ever would I authorize that much to be charged to my credit card. While I was sitting there being accosted by one sales person the other was running my credit card. I am incredibly upset. I looked at the bottom of the receipt and it states that there are no refunds. The sales tactics were incredibly sneaky, aggressive and fraudulent. I am disgusted. My husband later read online that this has happened before to other customers.Desired Settlement: I would like a refund for the two charges I did not authorize in the amounts of $341.18 and $427.28 to my credit card.

Business

Response:

At this time the Owner/Operator of the booth at [redacted] is working directly with [redacted].I believe the customer and operator will be able to work this through.Should the need arise for further assistance please do not hesitate to contact us.Thank you[redacted]CEO

Consumer

Response:

The reason I rejected the outcome of the claim is due to the fact that I was contacted by the sales person from a blocked number and was told that I would not be able to return the products I was sold. He said I could only exchange them for product of equal value. I'm not interested in exchanging anything. I want to return the product and get a refund. So no there is no working with Seacret. We are not talking about a small amount of money for me. The total was over 900.00. I cannot afford that amount. I'm a stay at home mother with 4 children and one income. The sales people that contacted me are aggressive, rude and only want their money. They are not concerned about customer service. Bottom line I was never once told the total for all of the product. I was told that I would get a huge discount because I am a good person to represent their magical product and would refer other people to them. I was duped.

Business

Response:

The operator will be back in touch with the customer to resolve satisfactorily.

Review: I made a purchase from this company during a spa party I attended. I signed up for a preferred customer account where they send product to you every month. I cancelled my membership and they still sent me a monthly package that totaled $66.69. I called them the same day to tell them there must be a misunderstanding. The manager said she would email me a RMA form so I wouldn't have to pay the shipping and handling charges to send the product back. I never received it. I went ahead and sent the product before the 30-day refund period and it cost me $12.00. One week later I called them to see if they received the package and they said they did. Three weeks later I call them becuase I had not recieved a refund to my account. They said it was still being processed because they were short staffed. I have called every week for the past three months to receive a refund. They tell me that they are waiting on their account department to respond. They tell me to call everyday because if I am more aggresive then they will be more aggresive. This is poor business pratice. This company should not be in business. I will never purchase from them again and I want to file legal action or send them to collections. I don't know what I should do. I hope Revdex.com can help me. My total lost is $78.69. They said they will only reinburse me $57.94. Again, I have not received my refund.Desired Settlement: I would like for the company to refund me $78.69 becuase I have been patiently waiting for my refund and I have wasted time on the phone with them constantly.

Business

Response:

Dear Sir or Madame,

I would like to address the complaint addressed by Ms. [redacted]. I have reviewed the account history and saw that Ms. [redacted] had called our customer service department to request the cancellation of her monthly replenishment on April 18th, and the product was received by our warehouse within the 30-day return policy.

As with all returns, once the product is received, it must be opened and inspected. Once this is done, the product is re-stocked and logged back into the system. Once this is done, customer service must review the records to ensure that the products were received within the specified timeframe before they request the refund. As I am sure you can appreciate the fact that this is process takes some time. That being said, we continue to streamline the procedure in order to cut down the refund time.

A refund check was issued to Ms. [redacted] per her request, but the account notes indicate that the check was never received. The notes also indicates that the Ms. [redacted] is aware of this and there have been ongoing discussions pertaining to the missing check. Customer service confirmed that the address Ms. [redacted] has on file is the correct address.

We apologize for the delay and inconvenience this has caused Ms. [redacted]. We will follow up on this to ensure that the check is reissued and sent out as soon as possible.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will not close this complaint until I receive my check in the mail. One of the customer service reps called me on 08/01/13 stating a check would be sent out on 08/02/13. When I receive the check I will notify Revdex.com.

Regards,

Review: I returned a product over a month ago & they have failed to apply the credit back to me. I have called mulitple times & it is always being processed. The last time 1 called-today 6/24/13, I was on hold for 20minutes & then it went back to ringing.Desired Settlement: my money back!!!!!

Business

Response:

Dear Sir or Madame,

I have looked into this issue and have found that Ms. [redacted] was due a refund which was taken care of immediately (June 25th, 2013). While I did not find any notations of calls from the customer, it is important to note that the rrefund process takes some time. The product needs to be shipped back to our warehouse where they need to be unpackaged, inspected and then passed on to the return department which needs to notify accounting, which reviews the refund to ensure that the correct amount has been submitted.

We apologize for the delay and want to assure Ms. [redacted] that although the process can take some time, it is our goal to provied the highes quality of customer service.

Thank you,

It is terribly obvious these positive reviews are from the few that are making the money with Seacret. The products don't work as they say they do, they are good products however. The labeled ingredients stray from information you are trained on from the Seacret "training" videos. I have tested Seacret products on 5 different individuals to obtain the results they promise with minimal-no change to the persons skin after use as directed. The next problem is the pricing structure Seacret uses, NO ONE has this kind of money, and those thousand/million-aires out there may have the money but the reason they have money is because they don't waste it frivolously on products like this. Your average american makes say 35-100k, if people cant afford to spend $50 a month automatically debited from their account, then they have to pay $115 for that same product.... who buys this stuff???? I have talked with 3 people who make between 150-250k/yr I hve explained the product is good, given them a sample and know they spend money on good product - they all said they couldnt commit to a product of this price range.

OK the concept: Throw spa parties in your house with family and friends to sell them on this product or.... oh yea, business, they can have their own business too!!! SO now our family and friends are mad at us for wasting their time with a 2 hour scam. You pay $50 to get 3 samples of product and enrollment forms, instructions on how to throw a spa party whoohoo and very little information about the company and pay structure. Product starts at $150-1450 for agents, which you have to use at your spa parties, so if you keep having parties and no one ever jumps on board you use up all your product and have to buy more, hmmph. "Training" consists of online videos that are at least 20 hours all in all and still not sure which product does what and how or what is in it. In all of the "training" materials it instructs over and over to get a right leg and a left leg, then HELP get them each a right leg and left leg and on and on. That keyword above in CAPS, is non existent within this "family" of Seacret agents. I have asked numerous different people in which I get emails from within the "tree" for help and guidance and have gotten no reply. I highly suggest you walk away from any Seacret agent trying to get your money and leave you in the dark and make sure your friends and family know about this so they dont make the same mistake alot of us already have.

I feel sorry for this company because the product is amazing but their customer service skills are terrible and they do not follow good business pratices. They sent me product after I cancelled my peferred customer membership becuase I did not need all the product they sent me. I sent back the unused product before the 30-day refund time and its been over three months and NO REFUND. They tell me to call and be more aggressive and they will refund me. I am the customer, why do I have to call everyday to get a refund. They are rude, unfair, and I will never purchase from them again. $78.69 down the drain.

Seacret products work!!! Leadership is awesome. Customer service was bumpy, but now its resolved. this company is a community of likeminded positive people that want to grow personally and financially. I learned a lot. People that fail with Seacret think that they don't need to work, but it is job and profession. I have been with company for 6 month, and I can tell that they are all good people. Most of them came because they or their loved ones had skin issues that was resolved with using Seacret products. They all strive for excellence. We are as Seacret Agents just sharing our experience and our vision with people we know. We don't want them to say years down the road" why didn't you tell me about Seacret?" I'm telling everybody!!!

Review: I made a purchase from a seminar the company held in Milwaukee from Seacret sales rep James W[redacted] and when I received the package and had questions I was unable to get in contact with the representative or anyone from the company so I didn't want to be affiliated with a company were there was no support, no answers to questions, no one ever returned my calls its like the rep and the company disappeared. I want a refund.Desired Settlement: I want my money back and I'm willing to pay the return Fed-ex charges.

Business

Response:

We are sorry to hear of this unfortunate incident. Seacret always strives to provide superior customer service and we apologize for you not be able to reach anyone regarding your concerns. Our records indicate that a refund was issued on April 12, 2016 and that the Agent with whom the purchase was made has been notified. Sincerely, Susan B[redacted]VP Specialty RetailSeacret Spa LLC2619 E Chambers StPhoenix, AZ 85040

Review: I ordered products from this company in February of 2013 and was told I would receive the products within a week. After about a month I contacted the agent wondering where my products were. We played phone tag for about a month and then I emailed the agent stating I wanted to cancel my order all together. A couple days after stating I wanted to cancel my order, my bank account was charged for the products. I immediately contacted the agent to tell her I did not want the products. I never heard back from her until a month later, April, when I finally received the products. I received the products at the end of April and then I sent an email to the company explaining I wanted to return the products and wanted a full refund considering it took 3 months for an order I canceled to be delivered. Then in May my account was charged a significant amount of money for products I NEVER ordered. I immediately called the company and spoke to customer service. I explained everything that happened and she stated I could return everything and I would receive a full refund, including the shipping I had to pay for products I didn't want. At the end of May I contacted the company asking when I could expect to receive my refund. It took them over a week to respond, it is now mid June, in which they stated it would take about a month to receive a check in the mail. I wondered why the money couldn't be deposited directly into my account, I sent an email, but never received a response. Mid July I finally received a check in the mail for the first order, but the shipping was not included, I sent yet another email asking why. I expected my check for the second order wouldn't be too far behind. The beginning of August rolls around and I still haven't heard back from the company and never received my second check. I called the company and spoke with someone who stated I was unable to receive shipping because my return took place outside of the required 30 days, but they were doing me a favor by accepting the return and granting a refund because it was outside of the 30 days. I requested to speak with a supervisor, as I was originally told I would receive a full refund, including shipping. I was put on hold for 38 minutes, when I was finally taken off of hold I was told the supervisor was overwhelmed with other phone calls and I could leave a voice mail for her. I left a voice mail with a brief statement, my number, and my email address. I called back at the end of the day hoping the supervisor would be available. She was not, and the customer service representative I spoke with quickly caught an attitude with me when I asked if there was only one supervisor. She told me I had already left one voice mail and when the supervisor had time, she would call me back. The following day I called again, and after being on hold for 25 minutes, I was able to speak with the supervisor who was really apologetic after I explained I have been dealing with this issue since February/March. She stated my second refund hadn't been processed yet and she wasn't even sure why. She then asked why I was being sent a check and the money wasn't being deposited directly back into my account. I explained I had asked a girl before why, but never received a response. She apologized for the inconvenience and stated she would have the refund expedited and would try to get me a refund for the shipping I had to pay for the original order. She said she will have it deposited directly into my account and she will follow up with me before the end of the week.

The fact it took 6 months to receive a refund for an order I cancelled, is ridiculous. Then to top it off, I was charged for products I never ordered and have yet to be refunded. The employees do not care about the customer, as they do not respond to voice mails, emails, and don't follow up with you. It has been a very drawn out and frustrating process. I haven't actually used any of their products, but I know it's not worth all the hassle. I feel as though they gave me the run around because I was returning products.Desired Settlement: I just want to receive my refund and be done with this company.

Business

Response:

Thank you for the opportunity to respond to this complaint. We strive to handle these issues as quickly as possible. Here is a recap of the specifics. Ms. [redacted] placed an order on March 1, 2013 in the amount of $126.83. This order was returned and received in our warehouse on June 12, 2013. Although this was outside our normal return policy of 30 days, we accepted the return in the name of good customer service. This order was refunded via check #101070 (which Ms. [redacted] confirmed receiving) in the amount of $114.88 (product, less shipping and handling).

When the original order was placed, Ms. [redacted] was signed up on a monthly replenishment order. This next automatic order (Order #[redacted]) processed on May 1, 2013 in the amount of $71.72. Ms. [redacted] contacted Customer Support and thought all her orders had been cancelled. Although they had not been cancelled, our Customer Support Team Member agreed to accept the return and issue a full refund in the amount of $71.72. This refund was issued to the original form of payment (ending in 1140) on August 8, 2013.

From our end, it appears that all refunds have been issued to Ms. [redacted]. If we can answer any further questions, please let us know.

Review: I sat in on a sales presentation for Seacret Direct in April of this year, 2013. They claimed that this would be a very profitable business opportunity because they only sold their products in kiosks in malls and through their "Seacrect Agents" - sales people who have to pay the company to register as an agent to sell their products. There are 3 levels of registration - I bought into the first level or "Basic" level in April then upgraded to the "Premium" level later that same month- a total of $655.95. The problem and reason for my complaint is that I lost all of my customers because they can buy the exact same products at a cheaper rate and free shipping off [redacted]. There is no way I can compete. I feel ripped off and want my money back.Desired Settlement: I want my money back and I will return whatever products are associated w/my initail purchase to become a "Seacret Agent".

Business

Response:

We appreciate the opportunity to address these concerns. After reviewing the account, I see the customer enrolled on 4/7/2013 and upgraded the enrollment on 4/29/2013. SEACRET has specific policies to address third party sales on websites such as [redacted] and [redacted], and our Compliance Department works hard to remove these postings as they are in violation of our policies and procedures:

Policy 3.7 - [redacted] / Online Auctions

Seacret’s products and services may not be listed on [redacted] or other online auctions, nor may Agents enlist or knowingly allow a third party to sell Seacret products on [redacted] or other online auction site.

Policy 3.8 - Online Retailing

Agents may not list or sell Seacret products on any online retail store or ecommerce site, nor may you enlist or knowingly allow a third party to sell Seacret products on any online retail store or ecommerce site, including but not limited to [redacted], [redacted], drugstore.com, or Nextag.

As far as the refund request for these specific orders, our return policy is 30 days:

Policy 7.1 - Order Cancellation and Satisfaction Guarantee

In addition, Seacret offers a money back guarantee on products returned within 30 days from the date of sale, less a 10% restocking fee. Original shipping charges are not refundable and will be deducted from the amount of the refund. Return shipping charges must be paid by the Agent or customer returning the merchandise.

However, in the interest of goodwill and customer satisfaction, we will offer a refund for all product as long as it has not been opened (even though this product is outside the 30 day return policy). If the customer wishes to proceed, please have her return the merchandise to our corporate office ([redacted] Attn: [redacted]) and we will issue a product refund.

If we can help any further, please don't hesitate to contact us.

Kind Regards,

Manager, Customer Support

SECARET Direct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Seacret and it's products and team are amazing, couldn't find a better direct selling company out there today on this planet!

This product are the best I am thankful for this company the products work on top of that your investment with the company is only 50 dollars a month not only are you getting the best of the best for your whole family on products for your skin you can also is follow their structure build your dreams, financial freedom and time for you and your family where else can you find that a not brainier formula that has worked for millions already.