Sealmaxx Plus

I replaced my concrete front porch with a wooden one in I had it connected to a deck that was built in Seal Maxx was applied to both surfaces at that timeI don't believe the StLouis office was open at that time, and mine was done by [redacted] Technologies from Hiawatha, IAThe salesman was [redacted] I just want to say I have had no problem with my deck or porch in years I power wash it every year, and it looks great when I doIt turns gray every time, but I knew that from the start I live in Alton, IL You are welcome to check out my deck any time you like

I recommend the people, but not the deck seal product I was pleased with the application of the products on our decks We had it applied the first time in Between then and 2015, we have had to have it reapplied more times That is a positive thing in light of the warrantee, but a bad thing in light of a year guaranteed deck sealing product (The company was slow in responding to phone calls, but eventually did.) After having our decks sealed times by Sealmaxx Plus, I figure the cost is equal to what we would have spent having the decks sealed times the conventional wayTherefore, I'll leave Sealmaxx alone, and return to other methods of deck sealing Maybe the hot sun out of the west is just too much for the product

02/09/2018: Mediator sent email to owner.02/12/2018: Mediator sent email to owner.02/14/2018: Following are pictures taken yesterday 2/13/by my lead tech If I am understanding correctly these small drips of Polyaspartic top coat are the bone of contention.At your convenience please call my office [redacted] or my cell phone [redacted] to discuss our options My tech believes we can remove these drips with a palm sanderI will be in that areanext Mondayand would like to attempt to do thatMondaylate afternoon Homeowner need not be present.I will wait to hear from you to discuss in detail.Respectfully, [redacted] , ownerSealTek Surface Coatings02/15/2018: This was an error on our part and this is why we don't have that crew anymoreSince it was our error I would like the opportunity to correct it We would use a palm sander and it would not remove any layer of concrete in my opinion, my tech's opinion and the manufacture's opinionI am willing to go to home to use palm sander to remove the drips but I am unwilling to refund any money

We signed a contract in 2008 with 72 hours to cancel. We contacted the customer but he kept delaying the work. We had not heard from the customer until were contacted by his attorney last week. We have forwarded that information to our attorney to respond. I am offering to complete the contract for... the billed amount.

Initial Business Response / [redacted] (1000, 5, 2014/09/02) */ Sealmaxx product carries a product warranty of yearsThat means that if the customer has to replace any wood or concrete then Sealmaxx will replace the sealant product at no additional costThis warranty is stated on the back of the contract that the customer signs and then a copy of the warranty is sent after the project is paid in fullOn August 26, [redacted] went and met with Mrs [redacted] and saw that there are some boards that have rot in themAt that time he explained that if she replaces the boards then Sealmaxx will come and put new sealer on themAs for the cracking that is a natural aging process of cedar wood and there is nothing that will stop thatIn order to not see the cracks you have to put a solid stain on it

02/14/2018: Mediator called consumer and left message.02/14/2018: Consumer returned call and left message to reach him at [redacted] .02/15/2018: What they are proposing will take the top layer of driveway off and we don't want to do that There are drips on driveway and uneven shine to floor in garage We were told they fired the crew that did the job because they were poor performersWe spent over $4,on this job and would be satisfied with a refund of $1,When they did the job we had to pull everything out of the garage and then they did not come back for weeksIt is just too much disruption and we have no faith in their workWe do not want them back.02/21/2018: Mediator emailed consumer an update

Initial Business Response / [redacted] (1000, 11, 2015/08/14) */ We will contact the consumer and try to work something out agreeable to both partiesEven though the stain lasted that long at my home does not mean all results will be the sameThe water tightness of the deck is warrantied for five years however the stain that is put into the sealant does not come with a warranty as explained to him

Complaint: ***
I am rejecting this response because:
After years of not doing the work that was contracted for and being totally unresponsive to letters and phone calls from myself and my attorney I have NO CONFIDENCE in this companyIt is only with the complaint to the Revdex.com that I have had ANY response from Sealmaxx of Greater StLouis IncI want my deposit in the sum of $returned
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2014/09/23) */
Sealmaxx offers a warranty of years from the wood deteriorating and years of water tightnessThe issue here is from the color fadingIt is stated at the beginning that the color will fadeThe reason that Sealmaxx does not give
a time frame of how long before fading is because each deck is differentIt depends on where the deck is located and how much sun it will getSealmaxx has a program where they offer customers a service of doing a reclean and applying color again and only charge for the time and material that they use

Initial Business Response /* (1000, 5, 2015/12/03) */
On 11/in AM Mrs.Complainant called, Mr*** Partner, returned her callAt 1:24PM MrsComplainant called again saying they were going to use someone else to put up their Christmas lights this year and wanted their lights backMr
*** again spoke with Mrsand advised that the lights were ours and that they had simply rented a service in and Mrdid request a call at 3:pm on the 24thSince Mr*** had spoken to his wife and explained the situation I did not feel a need to return Mrcall
Red Nose Lighting is a full service Christmas Lighting CompanyWe offer a service to the customer, thus the customer is under no obligation to use our service the following yearThe customer never takes title to anything

Initial Business Response /* (1000, 8, 2014/11/24) */
Both *** *** the owner and *** *** the Operations Manager have been to Mr***'s home to look at the projectWhen *** was there he never said that the company would not reseal the concreteHe actually said that in order
to remedy the situation he would need to do another application of the second sealerMr*** said that he did not want another application because he felt it would make the situation worseAt that time Mr*** stated that he just wanted his money backAfter *** was at the property he then spoke with *** about the job and had him go by and look at itBefore *** went by *** had already talked to the sealant manufacturer and they had told him what needed to be doneThe manufacturer stated that the reason the stripes were there was because where it was darker it actually had to much sealer and the extra sealer did not penetrateThe manufacturer said that the concrete needs to be power washed again and that will fix the problemAs was stated to Mr*** Sealmaxx if not about the cosmetic appearance, it is about the protection of the concrete, but Sealmaxx has said that they would try and fix the situation and Mr*** has said no he just wants a refund
Initial Consumer Rebuttal /* (3000, 16, 2014/12/03) */
See Attached
Final Consumer Response /* (3000, 22, 2015/03/06) */
03/10/15: The product is a good product and one guy got hurt and leftThe sealing was left to one guy and he got behindThe leaves fell and stained the concreteThey power washed it again and they are taking a layer off the driveway each time they power washThey sealed it and then it rained and I am left with zebra stripsThe concrete will age faster because of the power washingI want the concrete replacedThe business will not do anything for me and he guaranteed me that there would be no color changeThe sealer is a penetrating sealer and will last longerI do not want any more power washing and would like my driveway replacedThe original installation of the driveway was 7,and I also would like the deposit paid on the sealing of $1,as a refund on this case
03/17/15: Mediator called consumer and left voice mail messageReceived voice mail message and returned call leaving a voice mail message
03/17/15: If they can come out and use a garden hose, then I will allow the processIf they come with a power washer it will ruin my mag finishIf the silicone comes off that easy they would not have to use a power washerI have not gotten an expert opinion to substantiate that the concrete will be damaged with power washingMy driveway will age so much faster after the power washingI want my money for the application of $1,and $7,to replace my drivewayI will file charges against the company and see them in court
Final Business Response /* (1000, 23, 2015/03/06) */
03/10/15: Mediator called business and left voice mail message
03/11/15: Mediator called business and left voice mail message
03/12/15: Mediator called business and left message with secretary for call back from Mr***
03/17/15: Mediator called business and left voice mail message and sent introductory email
03/17/15: I would like to be paid the balance of $1,owed for sealing the drivewayWe would like to return and clean the concreteThe penetrating sealer will not come off with the power washingThe manufacturer said there was so much moisture and the silicone is sitting on top and sometimes it just takes longer to cureThis is a step sealant processThe second sealant is the issueThe top sealant is a silicon product similar to liquid caulkWe can remove it by cleaning off the excessWe are willing to return and remove the excess silicone with hot water and the power washing will not be at a PSI that will do damageOur expectation is that once the driveway is completed the owner will submit final payment of $1,
03/18/15: If he will not allow us to return and do the work, then there is nothing else we can do

Initial Business Response /* (1000, 5, 2015/12/03) */
On 11/24 in AM Mrs.Complainant called, Mr. [redacted] Partner, returned her call. At 1:24PM Mrs. Complainant called again saying they were going to use someone else to put up their Christmas lights this year and wanted their lights back. Mr. [redacted]...

again spoke with Mrs. and advised that the lights were ours and that they had simply rented a service in 2013 and 2014. Mr. did request a call at 3:23 pm on the 24th. Since Mr. [redacted] had spoken to his wife and explained the situation I did not feel a need to return Mr. call.
Red Nose Lighting is a full service Christmas Lighting Company. We offer a service to the customer, thus the customer is under no obligation to use our service the following year. The customer never takes title to anything.

Complaint: [redacted]
I am rejecting this response because:
After 8 years of not doing the work that was contracted for and being totally unresponsive to letters and phone calls from myself and my attorney I have NO CONFIDENCE in this company.It is only with the complaint to the Revdex.com that I have had ANY response from Sealmaxx of Greater St. Louis Inc.I want my deposit in the sum of $3000.00 returned.
Sincerely,
[redacted]

I recommend the people, but not the deck seal product. I was pleased with the application of the products on our decks. We had it applied the first time in 2010. Between then and 2015, we have had to have it reapplied 2 more times. That is a positive thing in light of the warrantee, but a bad thing in light of a 25 year guaranteed deck sealing product. (The company was slow in responding to phone calls, but eventually did.) After having our decks sealed 3 times by Sealmaxx Plus, I figure the cost is equal to what we would have spent having the decks sealed 3 times the conventional way. Therefore, I'll leave Sealmaxx alone, and return to other methods of deck sealing. Maybe the hot sun out of the west is just too much for the product.

I replaced my concrete front porch with a wooden one in 2004. I had it connected to a deck that was built in 1988. Seal Maxx was applied to both surfaces at that time. I don't believe the St. Louis office was open at that time, and mine was done by [redacted] Technologies from Hiawatha, IA. The salesman was [redacted] I just want to say I have had no problem with my deck or porch in 10 years. I power wash it every year, and it looks great when I do. It turns gray every time, but I knew that from the start. I live in Alton, IL. You are welcome to check out my deck any time you like.

02/09/2018: Mediator sent email to owner.02/12/2018: Mediator sent email to owner.02/14/2018: Following are pictures taken yesterday 2/13/18 by my lead tech.  If I am understanding correctly these small drips of Polyaspartic top coat are the bone of contention.At your convenience please call my office[redacted]or my cell phone[redacted]to discuss our options.  My tech believes we can remove these drips with a palm sander. I will be in that areanext Mondayand would like to attempt to do thatMondaylate afternoon.  Homeowner need not be present.I will wait to hear from you to discuss in detail.Respectfully,[redacted], ownerSealTek Surface Coatings02/15/2018: This was an error on our part and this is why we don't have that crew anymore. Since it was our error I would like the opportunity to correct it.  We would use a palm sander and it would not remove any layer of concrete in my opinion, my tech's opinion and the manufacture's opinion. I am willing to go to home to use palm sander to remove the drips but I am unwilling to refund any money.

Initial Business Response /* (1000, 11, 2015/08/14) */
We will contact the consumer and try to work something out agreeable to both parties. Even though the stain lasted that long at my home does not mean all results will be the same. The water tightness of the deck is warrantied for five years...

however the stain that is put into the sealant does not come with a warranty as explained to him.

02/14/2018: Mediator called consumer and left message.02/14/2018: Consumer returned call and left message to reach him at [redacted].02/15/2018: What they are proposing will take the top layer of driveway off and we don't want to do that.  There are drips on driveway and uneven shine to floor in garage.  We were told they fired the crew that did the job because they were poor performers. We spent over $4,000 on this job and would be satisfied with a refund of $1,000. When they did the job we had to pull everything out of the garage and then they did not come back for weeks. It is just too much disruption and we have no faith in their work. We do not want them back.02/21/2018: Mediator emailed consumer an update.

Initial Business Response /* (1000, 5, 2014/09/02) */
Sealmaxx product carries a product warranty of 25 years. That means that if the customer has to replace any wood or concrete then Sealmaxx will replace the sealant product at no additional cost. This warranty is stated on the back of...

the contract that the customer signs and then a copy of the warranty is sent after the project is paid in full. On August 26, 2014 [redacted] went and met with Mrs. [redacted] and saw that there are some boards that have rot in them. At that time he explained that if she replaces the boards then Sealmaxx will come and put new sealer on them. As for the cracking that is a natural aging process of cedar wood and there is nothing that will stop that. In order to not see the cracks you have to put a solid stain on it.

Initial Business Response /* (1000, 11, 2015/08/14) */
We will contact the consumer and try to work something out agreeable to both parties. Even though the stain lasted that long at my home does not mean all results will be the same. The water tightness of the deck is warrantied for five...

years however the stain that is put into the sealant does not come with a warranty as explained to him.