Seamless

Hello [redacted], First of all, I am very sorry that you had a poor experience using the Seamless website. Waiting for food is never fun,especially waiting much longer than expected. I also have to apologize for the delay in response. While we are in the peak of our busiest season,...

[redacted] being one of our absolute craziest days, there can be occasional longer waits to talk to one of our reps. Just to clarify how Seamless works: we are an ordering portal for thousands of restaurants around the country. And while we do not take part in the actual delivery of the order, each restaurant is responsible for making on time deliveries to the best of their abilities. We have no Seamless delivery drivers, nor do the restaurants. In this case, the restaurant used a third party delivery service. In most cases we refer our customers back to the restaurant for delivery updates or related refunds, but we are always willing to intervene if you are not satisfied. In the future, if an order is over an hour past the latest delivery estimate, it is your right to refuse the order and get a refund. Regardless of that, it looks like we could have done a much better job handling your late order. I researched the situation and based on our discussion with the restaurant, we are going to refund the entirecost of the order.  I am also going to send you a discount that can be used one time in the next 30 days for an order at any available restaurant on our site. You will see the refund in about 3-5 business days and the discount will arrive via email today. Once again, sorry again for the poor experience and we hope you will give Seamless another try!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted]As long as I receive my refund I will also go ahead and call [redacted] to reactivate my account, thank you.[redacted]
Sincerely,
[redacted]

Hello [redacted], we are sorry that you did not get your order. Our mission is to connect hungry diners with great restaurants and there was an unfortunate break in the chain this time.Here is what it appears to have happened: The restaurant stated that they made and attempted to deliver...

your order. During the delivery attempt, they were not able to call you as there was no contact number. They called us, but we did not have a contact number for you either. We sent you an email asking you to contact the restaurant as soon as possible. You replied via email that you wanted to cancel the order. By the time we received the email, it was too late to cancel the order. In this case, because the restaurant is a small business that relies heavily on each order to remain profitable, we let them decide whether to refund. If a reasonable and documented delivery attempt is made,they have a right to refuse a refund. In this case however, due to the delayed response and the fact that you did not get any food, as a one-time courtesy we will credit the order. You will see the refund within 3-5 business days (depending on your bank). Thanks for using our site. We value you as a Seamless customer.

I spent over an hour placing an order only for my payments to be rejected. I then spent another 20 minutes trying to locate a contact to customer service. To this date I received no response from this service at all. Unacceptable service. Please note I used them before with no issues and now its a crap shoot. I will no longer do business with these lines of folks. An entire afternoon completely wasted.

Review: An order was placed in their website to put in an order for pizza, and I was to pick it up at a designated spot. When I got to the pizzeria to pick up said order, they informed me that Seamless did not contact them with any order. I then placed an order directly with the pizzeria and paid with another form of payment. Seamless then went ahead and charged my account even though I did not receive any service. I attempted to call them this afternoon at 12 noon, and was on a hold for an hour before they hung up on me.Desired Settlement: I expect a full refund to me bank account. Seamless did not place any order for me, and I received no food for payment to them.

Business

Response:

This issue was resolved and refunded within 24 hours. Because the person who sent the complaint is not the person who placed the order, nor are they listed on the account, we are not able to provide any further information

Review: I have placed an order with the [redacted] on several occasions, every time my order has been placed it is several hours late or like this evening the order was never placed and we were not told for 2 hours that our food was not coming. I tried giving them a couple chances but this evening was unexceptionable. When we called we were met with rudeness and told that " this happens from time to time ". This place should not be in business. Horrible horrible service. Now I have to wait 3 to 5 business days to get my money back.Desired Settlement: They didn't take 3 to 5 business days to take my money, I should not have to wait 3 to 5 business days to get my money back

Business

Response:

Hello [redacted], we are sorry to hear that you had problems with your orders; at [redacted] we strive every day to make sure that the restaurants on our website are prompt and provide good service. Unfortunately, reasons due to weather, delivery problems, drivers quitting, drivers getting lost and a dozen other unexpected issues beyond a restaurants control, can cause an order to be late. Though we are not directly involved in most deliveries, we give feedback and advice to restaurants when they have an issue. That being said, we don’t like it when diners are hungry, so we are here to assist when an order is late or other problems that may arise. Because your order was late, we issued you a credit for your next order. And in lieu of the prior orders, I will send you an additional discount. As far as the refund goes, we process the refund immediately. We use the largest and one of the most trusted payment processors in the world. The refund request is usually sent to your bank within 24 hours. Your bank then processes the request in their own time, usually pretty quickly. We always use the 3-5 business days as a reference as different banks have different time frames. We apologize for any inconvenience this may have caused.

Review: I used Seamless to order delivery on Tuesday (1/**). The delivery person messed up my order and went to the wrong address 20 minutes away from where I live, so I contacted the restaurant to cancel my order. I then emailed Seamless to inform them I had cancelled my order and would need a refund for the $11.55 I spent. I immediately received a form email that I should receive a response in up to 6 business days. Today (2/*) I noticed that my credit card had been charged the $11.55, and nobody from Seamless ever responded to my original email. I called their customer service line and was treated to an incredibly rude woman, who told me that she didn't think my complaint was a big deal or worth getting upset about. I told her that I'll decide what I get upset about and having a business charge me for a product I did not receive and ignore my email makes me never want to do business with them again.Desired Settlement: I want 2 things... first of all, a full refund, which apparently I'm getting but will only believe when I actually see it. Second, I want my account deleted. Seamless does not offer this as an option to their customers, according to their website. I don't want anything to do with this horrible company. I don't want them to have my email, my credit card number, or my name and address. I want all of my information deleted permanently. I have every right to be upset about the way I was treated as a "valuable" customer, and for the customer service representative to act in a condescending manner was completely inappropriate! I asked her why I should ever use their service again, and she basically told me she didn't care whether or not I did... so cancel my account!!!!!!!!

Business

Response:

Hello [redacted], sorry you had such a problem with your order; after speaking with the restaurant we determined that while they did have the correct address, somehow you did not get your order. Believe me we do take that very seriously and will follow up with our Care rep to make sure they treat all of our customers with respect and the proper care. Your order was fully refunded on 2/*/15 and I was able to expire your Seamless account from our site. We are again sorry that there was such a frustrating experience, I will email you a discount code if you decide you are willing to give us another try. Please let us know and we will gladly reopen your account but only at your request, Thanks again for using Seamless.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an unauthorized charge from [redacted]. I do not have a [redacted] account. I contacted [redacted], who confirmed that a) I didnt have an account with them and b) they did not see any related charges in my history on a related Seamless account. They also confirmed the active status of Seamless. Considering the charge did not come through my account, [redacted] obvioulsy assigned my credit card information to another user's account. I asked them to close the account that is fraudulently using MY CREDIT CARD information, and they refused.

I find it in very bad business to continue to allow someone who has stolen my information (or they gave it out accidentally) to continue to use their services with my information and do nothing about it. In my mind, this makes [redacted] just as guilty for facilitating illegal transactions, acknowledging them, yet still doing nothing about it.Desired Settlement: I demand a refund for the amount I never ordered, and for the company to shut down the account that is fraudulently using my credit card.

Review: My business recently received a food delivery from [redacted]. The food was sent by the salesperson from a company desperately trying to get our business. It was sent to our office without any knowledge of who was in the office, what business was being conducted there. It took nearly 30 minutes in the middle of an important photo shoot to figure out where the food was from, whether we had to pay for it, etc. When I notified the company, they said there was no way to block unrequested deliveries to our office.Desired Settlement: I want [redacted] to no longer authorized unrequested deliveries of food to places of business. This is not a piece of junk mail that can be attended to at the recipient's convenience. This is a human being from a third party desperately trying to do his job and deliver food to an office that has no idea what the food is, where it is from, etc.

Business

Response:

Apologies for the unwanted order;sometimes free food is not wanted and that is our fault for not checking first. [redacted] is commited to satisfaction and this situation does not sound like you were satisfied. With mimimal information, I may not be able to track down the person who placed the order, but I will contact our corporate sales department and give them your info to prevent further unwanted deliveries.

Review: Good afternoon,

I ordered from Seamless on 10/**/2014. The delivery time was scheduled for between 60 and 75 minutes. After an hour and a half, my husband and I called Seamless and were told they had unusual delays but that we would issue a 20% refund and that our food would be there in less than 30 minutes. An hour later, our food had still not arrived. We called the restaurant and they said that the food had been sitting for over an hour waiting for the Seamless driver. So, I emailed [redacted] (the email address they give you to contact them with), and said I'd like to cancel the order and get a full refund. For reference, calling wasn't an option since it took us about 30 minutes on hold just to speak with someone the first time.

Our food did arrive eventually, but Seamless never responded and never issued any refunds, even the 20% that the representative had quoted us earlier in the evening. It's been over 3 business weeks since we submitted our first inquiry to them, and I followed-up three more times. Each of which I received no response.

Nevermind the delivery itself being late, the fact that a company representative verified that she'd give us a refund and then the company never responded when we didn't get that refund is not acceptable.Desired Settlement: I would like to be refunded the $58.61 from this order from Seamless. We had to order from a different place as a substitute since the Seamless delivery did not come until nearly 3 hours after we placed our order. Thanks for your help with this.

Business

Response:

Hello [redacted], First of all, I am very sorry that you had a poor experience using the Seamless website. Waiting for food is never fun,especially waiting much longer than expected. I also have to apologize for the delay in response. While we are in the peak of our busiest season, [redacted] being one of our absolute craziest days, there can be occasional longer waits to talk to one of our reps. Just to clarify how Seamless works: we are an ordering portal for thousands of restaurants around the country. And while we do not take part in the actual delivery of the order, each restaurant is responsible for making on time deliveries to the best of their abilities. We have no Seamless delivery drivers, nor do the restaurants. In this case, the restaurant used a third party delivery service. In most cases we refer our customers back to the restaurant for delivery updates or related refunds, but we are always willing to intervene if you are not satisfied. In the future, if an order is over an hour past the latest delivery estimate, it is your right to refuse the order and get a refund. Regardless of that, it looks like we could have done a much better job handling your late order. I researched the situation and based on our discussion with the restaurant, we are going to refund the entirecost of the order. I am also going to send you a discount that can be used one time in the next 30 days for an order at any available restaurant on our site. You will see the refund in about 3-5 business days and the discount will arrive via email today. Once again, sorry again for the poor experience and we hope you will give Seamless another try!

Review: I had a problem with an order from Seamless and after a conversation with a Seamless representative they agreed to refund me and cancel the order and the authorization would be off my card within 3-5 business days. That was on 1-**-15. It's now 1-**-15 and the charge on my credit card has been processed and posted. I even received an e-mail confirmation that my order would be refunded.Desired Settlement: I would like my credit card to be refunded $23.50 that I was originally told would happen.

Business

Response:

Hello [redacted], I am sorry about the problem you had with your order on 01/**/15. I am also happy to report that the order was set up for a refund on 01/**/15 and processed on our end on 01/**. I do apologize that the refund has taken longer than anticipated. Due to several severe weather issues around the country , we have had an unusually high cancellation and refund situation for the last few weeks. We are experiencing slight delays but are staffing up regularly to keep up with the weather. I did verify that your refund was processed and you should see it today or tomorrow. I tried to contact you via telephone, and left a message. I will call back to insure that the refund was issued on your account. In the meantime, I have sent over a few discount codes for a future order. We value your business and hope that you will give us another try. Thanks again for using Seamless.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order from [redacted] restaurant through seamless web on March [redacted]. I received a confirmation email at 7:16pm which stated that the order will be delivered in 15-30 mins.

When the order was not received in time, I called the restaurant 45 mins. later and then 60 mins. later. Each time they assured me that the food will be there any minute.

I then called seamless web who contacted the restaurant and told me that the food is on my way. I waited over 2 hours for the food which never arrived. On top of that, seamless web decided to cancel my order without asking me. The customer service representative was not helpful.

They issued a refund to my corporate account. The food is provided to me as an employee as a perk for working late. The non-delivery of food and cancellation of order resulted in the refund going back to my employer. While the refund to the employer makes sense, it was me as a person who had to go hungry and frustrated.Desired Settlement: I want a written apology from seamless web for their failure to provide the service as promised, the fact that my food was not delivered and I had to go hungry, no acceptable resolution was provided and the customer service was rude.

Business

Response:

Hello [redacted],

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Seamless was less than expected.

While we and our restaurant partners both try to keep our customers well-fed and happy, there are occasions where things don't work out on an order or item. And while your order was justifiably refunded, we understand that still kept you frustratingly hungry.

Please accept our apology as well as this $10 off code. We see that you do not yet have a personal account, so we'd like to offer you some grub at your home! Your discount code will arrive in a separate e-mail.

Details:

$10 off an order of $12

Applies to personal (non-corporate) orders, so it is separate from your business username

Expires 12/**/14

We certainly hope that you will give us the opportunity to connect you with your favorite Seamless restaurant. Please let us know if there is anything else we can do.

All the best,[redacted]

Review: I ordered from grubhub last week and they made the delivery 45 to 50 minutes late. The food was cold and therefore a waste of 22 dollars. By the time the food arrived the family was no longer hungry and the food being cold, was a complete waste.

I contacted their customer service and only given 5 dollars in return. I feel as if 17$ were were just stolen by this company although I know this is not their intention.

The customer service rep was nice and cooperative but I did not receive the proper compensation which would be a full refund or a gift card that covers the total.

I realize this is barely any money but to me it is everything as I do not have much.Desired Settlement: Full refund or store credit covering total amount minus the 5 dollar gift-card they added

Consumer

Response:

At this time, I have not been contacted by Seamless regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had ordered a food delivery on seamless but the restaurant never delivered it. When I called seamless to have it refunded b/c the restaurant told me they would refund the money the customer service person I spoke to was incredibly rude and said they could only do so if the restaurants said they didn't deliver it. He then called the restaurant to see if they would refund it and they said they would. He then proceeds to be argumentative about it and hung up on me. I want it refunded and I will never use this service again. Order number is [redacted]Desired Settlement: I want a complete refund.

Business

Response:

Hello [redacted], I am sorry to hear that you had a problem with your Seamless order. I investigated the situation and I am happy to report that your order was refunded the same day that you called. I apologize if this information was not communicated to you in a timely manner. Our goal is to make sure that you are treated like a Seamless VIP, and it looks like that did not happen. I did get a chance to listen your call and determined a few things that could have gone better: 1. Our rep did not clearly state that the refund was, in fact processed, only that it would be processed; He interrupted the conversation a few times too , but overall he was trying hard to assist. The call ended poorly, so will work with our rep on his communication skills.2. Because it is reasonable for the restaurant to expect payment for an order that they prepared correctly and made several reasonable attempts to deliver, it is their decision to refund, redeliver, or charge the party for their error. The restaurant paid for the food, preparation and delivery, all as expected. Because food delivery has such a short life span, most redeliveries are a loss for the restaurant .They did authorize the refund and took a loss on the order. 3. You stated, and we agree, it was ‘honest mistake’ on your part. With that, no one wants you to pay for something that they did not receive, so in this case we worked with the restaurant to provide a solution. We want our restaurant partners to be happy so they keep delivering, and of course we want you to be happy so you will keep ordering. We always try to balance this with great service and fair resolutions. Our mission is to bring diners and restaurants together. I am sorry this was not explained better. In addition to the refund, we are sending you a Seamless discount code to use on your next order. We will also work with our rep to improve some communication skills. We hope you understand the situation better and give us another opportunity to provide excellent service. We really value your business. Thanks again for using Seamless.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an email from the customer care dept stating their apologies and offering a discount code which I do greatly appreciate. However, when I went to actually use them my account had been deactivated. What's the point of offering this if you're going to make my account inactive?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are not sure what happened, possibly a temporary tech glitch of some sort, but I did confirm directly with the customer that the account is open and working. Another discount code was sent and all is good. Sorry for the inconvenience

Review: I placed a online delivery order on 11/**, my order number is [redacted] C . This order was supposed to be delivered to my home , however I never received it! It appears the restaurant, [redacted] deliverd it to unit [redacted] instead of [redacted].

I have called seamless and piccolo many times and they are treating me terrible and basically calling me a liar. I NEVER GOT THIS ORDER NOTHING, and I want my credit card refuded.Desired Settlement: I want a full refund back to my credit card

Consumer

Response:

At this time, I have not been contacted by Seamless regarding complaint ID [redacted].

Sincerely,

Review: The complaint is simple. I was charged for $46.01 for food that was never delivered. I have tried to contact customer care four times but have received no response. This makes the business seem like a scam. They take the money and then hope disserved people will go away.Desired Settlement: I just want the account refunded the $46.01. Simple.

Business

Response:

Hello [redacted], we are sorry that you did not get your order. Our mission is to connect hungry diners with great restaurants and there was an unfortunate break in the chain this time.Here is what it appears to have happened: The restaurant stated that they made and attempted to deliver your order. During the delivery attempt, they were not able to call you as there was no contact number. They called us, but we did not have a contact number for you either. We sent you an email asking you to contact the restaurant as soon as possible. You replied via email that you wanted to cancel the order. By the time we received the email, it was too late to cancel the order. In this case, because the restaurant is a small business that relies heavily on each order to remain profitable, we let them decide whether to refund. If a reasonable and documented delivery attempt is made,they have a right to refuse a refund. In this case however, due to the delayed response and the fact that you did not get any food, as a one-time courtesy we will credit the order. You will see the refund within 3-5 business days (depending on your bank). Thanks for using our site. We value you as a Seamless customer.

Review: I ordered food food delivery the evening of 8/**/15. After an hour (the delivery time listed on my order confirmation), I received a phone call from the restaurant: they just received my order and it would be another 90 minutes before my order delivery. I cancelled the order immediately upon question whether that was okay or not.

After hanging up with the restaurant, I immediately attempted to contact Seamless, as the charge was still on my credit card. I was on hold for one hour, without ever being put in contact with a representative. Without being able to contact a rep via phone, and no email address on file to use for contact, I was forced to use [redacted]. After multiple tweets to seamless (company responded to other users, but not me) I attempted a direct message. Still didn't receive a response.

I sat here today with a $50 charge, no product, and no explanation.Desired Settlement: I want a phone call from the company with clear communication regarding the problem that occurred, confirmation that my money wis reimbursed IMMEDIATELY as I never received service/product, and an apology due to service/product not delivered as promised.

Consumer

Response:

The business in reference to complaint ID [redacted], sent me a message today that resolved my initial filing. I received an apology and explanation of the issue at hand, and I am satisfied with their response.

Sincerely,

Review: Seamless advertised a 15% off takeout on February **, 2015. I saw this and placed an order on the day of the discount and the code was not working. I checked the discount code and it looked like they also sent me the same code that I used in January. At first, it looked like they were recycling the code and maybe it was a glitch error. I sent an email to [redacted] and [redacted], I received an automated response on February **, 2015, indicating that someone will get back to me up to 6 business days. To date, I have not yet received a response, I also looped in the client relations team on the email to get an update and I have not heard back.Desired Settlement: I would like to get an email back from Seamless on a new discount code for February 2015 since they gave me a recycled discount code from January 2015 (which I already used). I am a frequent customer of seamless, I just want to make sure I use the code that was offered to me.

Business

Response:

Hello [redacted], sorry for the confusion on the discount code. Just for clarification purposes, we do not recycle codes. The codes are randomly generated and the odds of getting the same code twice on two different promotions are pretty remote. The problem was most likely a technical glitch. I see that you have had several discount codes in the past and they all worked well; if you somehow end up with a second code for the same promotion it also may not work as we allow just one discount per customer on promotional events. That being said, we are happy to send you a new code, and I will throw in a second one just for the delayed response. Thanks again for using Seamless.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a coupon for $15 off of my order. On the back, one of the terms is that "the offer is only valid for first-time Seamless diners." I interpreted this to mean first-time diners at that particular restaurant, not first-time diners in general. I based this opinion off of (1) having received the discount previously, though I was not a first-time purchaser, and (2) the fact that I received these physical coupons in orders that I had placed through Seamless.

When I went to place the order, I applied the promo code and it cleared, taking $15 off of my order. I then went to [redacted] to pay, which did NOT reflect the discounted price. However just before I noticed this, I hit the "Confirm" button and the payment went through.

I called immediately to try to get the $15 applied retroactively but was placed on hold for a long time. When a rep answered the phone I was told that (1) no refund could be given because it was for first-time diners only, (2) the restaurant had already started the order (Because I was put on hold for so long) so my order could not be canceled. In a condescending way, I was told to read the terms and conditions more carefully next time (which I still maintain was subject to multiple interpretations and furthermore, the discount correctly cleared onto my account, which should not have happened in the first place).

After asking to speak to a [redacted], I was told that I could get a $10 credit. This was credited to my account retroactively. However, I want the remaining $5. I would NOT have placed this order if I didn't believe that I had a $15 discount, as I made the customer service representative aware. Furthermore, the terms and conditions were ambiguous, and given Seamless's practices of (1) placing these coupons in deliveries of Seamless orders to people who were not first-time users, (2) allowing me to clear similar discounts in the past with different restaurants, and (3) allowing this particular promo code to clear my account on the preliminary statement but not on the final statement, I feel that I am justified in being upset and that I deserve my $5 back.Desired Settlement: I would like a check for the remaining $5 made out to [redacted] and mailed to

I would like a check, and NOT credit on my account. This experience, coupled with customer service disasters with this company in the recent past, has soured me on Seamless and I do not wish to make any further purchases with this service. That is why I want money and not store credit.

Business

Response:

Hello [redacted], In response to your concerns, I want to apologize for any confusion on the discount codes. While we do believe overall that the language stating that the discount was for first time users of Seamless was pretty clear, the confusion about how the discount was distributed and not applied at checkout is understandable. We have issued an additional $5 discount off of your last order and I have sent a larger discount code that is a reward for being a loyal Seamless customer. Thanks again for your patience and feedback, we will work harder to be clear and accurate with our discount codes. Thanks for being a Seamless Customer!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My boyfriend and I ordered "Combo of 2 Sandwich, Appetizer Sampler, and a Spinach Pie" on Seamless on 6/**/2014. We were assuming a "Combo of 2 Sandwich" was a combination of 2 sandwiches, so we ordered 2 gyros. When we received one small gyro, a few fried wings and mozzarella sticks, and a small spinach pie for over $25, we contacted the business requesting our second sandwich to be delivered. The restaurant was Kouzina Souvlaki. When we spoke with them, they yelled at us and claimed that they put "double the meat" on the gyro sandwich and were unwilling to satisfy our order. We then gave the restaurant a poor rating on Seamless and contacted Seamless customer care to report the company's false advertisement of the sandwiches. Seamless called the restaurant to inquire about why we only received one sandwich when ordering a "combo of 2 sandwich" and they received verification that, despite the lack of any description of the item, the restaurant meant that the customer would receive double the meat on the "Combo of 2 sandwich". We were told that Seamless would change the description of the item on Kouzina Souvlaki. We provided a detailed, poor review of the restaurant but it was not showing up on the website for days, and the new description of the item was also not on the restaurant's Seamless menu, so we called Seamless customer care once again days later. They, at that moment, did change the description of the questionable menu item only after our second call, and assured us that our negative review of the restaurant would show up in 72 hours. The review never showed up, so we tried to submit a poor review from another account. That negative review also never showed up. At this point, we are unsure whether we can trust any of the reviews of restaurants on the Seamless website due to the fact that our honest review of a poor experience never showed up, and we also do not trust the menu descriptions of restaurants. Seamless has lost two customers due to the lack of customer care we received during this matter.Desired Settlement: Allow our honest review of our very poor experience to appear on the website and provide better customer care to customers who feel they have been deceived by your partner restaurants.

Business

Response:

Hello [redacted] I am sorry to hear about your frustrating experience with one of our restaurant partners and with Seamless. It is never pleasant to have your expectations for a good meal to be less than you hoped for; and it also sounds like the delivery itself went awry. Not good. While we have limited control over the way that our restaurants set up their menus or establish delivery parameters, we always work with our partners to promote the best possible food and experience. Of course, your unmet expectations are most

likely why you wrote the poor review of the restaurant. In regards to the meal, it seems that the experience was poor enough for Seamless to issue a refund for your order. In

regards to the review, that is a little more complicated. Seamless is not a restaurant review site. We allow for a limited number of reviews based on thousands that we receive. If a restaurant disputes the basic facts or if review information is not verifiable or unnecessarily negative, we have the right to control the addition of the review on our site. That being said, we always include the ratings that each diner adds to the site so the restaurant ratings are accurate. Reviews are subjective and one bad experience, while very frustrating, is not always a good indicator of a restaurants overall quality. Ratings create a much more accurate picture. I hope this is a reasonable explanation. You

will receive your refund in about 3-5 business days. In addition to the refund, I am happy to send you a $10 discount code in a separate email. The code is good for one time only and will expire about 30 days from the day of receipt. You will receive that code by Monday, July **, via your email address on file. We have thousands of restaurants on our site, so we hope you will give Seamless another try!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. You can send the separate discount to me via email as described. Thank you for your time.

Sincerely,