Seamless

Review: Never had a positive experience through seamless. they dont stand behind their vendors and the customer service is a nightmare. Orders are always late never hot and mostly incorrect and the restaurants say call seamless and seamless says its on the restaurant? Yet my charges/receipts all say SEAMLESS. Useless to have a third party if they dont stand behind their services. Accountability. The convience isn't worth the headache. Try to be as nice as I can seeing how food is involved but that doesn't seem to matter. An absolute night,nightmare!!!Desired Settlement: I want refunds and never to deal or hear from this service again.

Consumer

Response:

At this time, I have not been contacted by Seamless regarding complaint ID [redacted].Sincerely,[redacted]

Review: Seamless (formerly SeamlessWeb) has a Refer-a-Friend program. I recently tried this program. If you refer a friend and the friend tries it, you both get paid. I referred a friend. The friend was given a code prior to first purchase, which the friend was unaware of. The friend made a purchase. The initial bonus code became invalid because it must be used on first purchase, which is not clearly stated. Because the friend's referral bonus was nullified, my bonus was as well. It is not about the money, but about the principle. The Seamless Refer-a-friend rules are below.

The Seamless Refer-a-friend program page [redacted] 1. Share Seamless With Your Friends

2. Friend Tries Seamless

3. You Both Get Paid!

According to this, the original way that we intended to use the program, was in fact correct. I referred my friend, my friend tried it, we both did not get paid. According to the first man I spoke with, the bonus was credited to my friend's account, prior to her first use. When she made the purchase (thinking this is what was needed to receive the bonus), her bonus was nullified as was mine. He later re-issued a new bonus to her, but mine was not re-issued. I think/know that this is misleading/incorrect and felt it necessary to report to the Revdex.com.

Sincerely,

[redacted]Desired Settlement: After 3 belittling 3rd party email responses, I would like a written letter of apology and for them to clarify the rules.

Business

Response:

Hello [redacted],We are sorry about the misunderstanding regarding our Refer-a-Friend program. We appreciate that you like Seamless enough to refer us. While we are sure that the $10 was the major incentive, the fact that you would refer our service, I hope means that you had good experiences in the past. Just to clarify, most any referral program, regardless of the industry, is designed to bring in new customers. In other words, if someone has used the service then they are technically not a referral by definition. In your case it looks like your friend found another Seamless promotion first and tried us out before she received or used your referral link. Well that sounds kind of frustrating, and we get that, so we are going to send you the discount anyhow. Just to clarify the language on our promotional page, I noticed four places where we either said or pretty clearly implied that the promotion was for first time Seamless users.1. Refer-a-Friend (If someone has used us viaanother source, you are not referring them)2. # 3 on the promotion page states “once they try us, you get $10”Unfortunately, Your friend already tried us.3. The disclaimer at the bottom states: “Referrermay receive a $10 discount for every friend referred who places their first Seamless order from the Referrerspersonal link. Discount valid on orders of $12 or more, cannot be combined withother offers”4. Finally, the email that you send to the referredperson, also on the same page states: “Seamless is the genius way to orderpickup or delivery from your favorite local restaurants – I love it. You canorder on Seamless.com or on your iPhone, iPad, or Android device. It’s free touse! Use my link below to get a $10 discount on your first order!” Finally, the links to the terms and conditions on the same page clearly states that the Refer-a –Friend program is for first time users. That all being said,as we value you as a customer I want you to know that we try to be very clear about our promo’s and the five places that state the first time user requirement is sufficient without moving into legal brief territory. I will be happy to send you a $10 discount code that you can use one time in the next 30 days for an order of $10.01 or more. Thanks againfor using Seamless and letting your friends know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, my complaint has NOT been resolved. It seems they didn't read my complaint at all and basically sent a general assumption of what they thought happened. This has been the back and forth communication or "lack there of" all along. I also felt like all the blame was on me, rather than an admittance that the fault was in the stated rules.What I want to be done: I still feel that the steps/rules of their refer-a-friend program need to be made clearer. Please see attached and read below for my explanation.here are their rules 1. Share Seamless With Your Friends2. Friend Tries Seamless3. You Both Get Paid!

Review: I ordered food via [redacted] and left instructions asking to be called when the food arrives. I never received the call nor the food. I contacted [redacted] and a rep names [redacted] or [redacted] was essentially a drone. Yes he called the store back however they implied they did try to contact me, they may have called [redacted] but they never contacted me when I specifically left instructions saying to call me when it arrives. Essentially, it was he said, she said and it was apparent they customer service rep did not care even when I said I have phone records to prove it. I asked the rep to delete my account and uninstalled their application, I have used this company for years, I will never use them again.Desired Settlement: I want my money back & to be treated like the loyalty customer I sn.

Business

Response:

Hello [redacted], sorry that you did not get your food order. We contacted the restaurant and they did insist that they tried to deliver and did try to call. Because they paid to make and deliver the food,understandably they refused to refund the order. While we have strict guidelines for restaurants in terms of delivery attempts. If they make an honest attempt that we verify, then they have a right to refuse a refund. That being said, we realize that things like cell technology,delivery drivers and awesome websites are not always perfect. Whatever happened,we are happy to refund you based on two factors. 1. Regardless of the reason,you did not get your order and 2. Because we want you back as a [redacted] customer. We appreciate your business and want to offer you a discount code if you decide to give us another try. Thanks again, our goal is to connect hungry diners with delicious food. Even if that connection hits a snag, we will try our best to correct the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted]As long as I receive my refund I will also go ahead and call [redacted] to reactivate my account, thank you.[redacted]

Sincerely,

Review: [redacted] charged my credit card multiple times and failed to notify me about the charges beforehand. The card was charged THREE times on one order. When I contacted the company, [redacted] via ** chat in customer care told me that the charges were company policy...and I would have to wait and see IF my money would be returned. Order number [redacted]Desired Settlement: I'd like a FULL refund for ALL THREE CHARGES (39.58) for time and energy wasted and the subsequent decline of my credit card for my next purchase.

Business

Response:

Hello [redacted], I am sorry about your problem with [redacted]. I researched the issue and found that you were only charged one time and one time only for $19.29 for order number : [redacted]. What you were seeing and our Care representative was trying to explain was that the other charges are temporary authorization holds. These holds are required by thousands of financial institutions that issue credit and debit cards. Most debit cards require an authorization hold for the full amount and if there is an error putting in a number, there is usually a second hold for the full amount. Authorization holds generally drop off in 3-5 business days. I looked and verified that your authorization holds did in fact drop off and that the only amount collected was the correct $19.29 charge. I certainly apologize if this caused an inconvenience but once again it is a very common practice in the world of credit and debit cards. I also apologize if our explanation of the situation was not clear. I want to assure you that we ONLY are interested in charging the accurate , expected charges. [redacted] wants you to love our service. I have added a $10 one time use discount code to your account. Please use it on your next order, it is good for 30 days.

Review: On 08/**/14 I made an order, which totaled $31.40 via [redacted] AKA Seamless to a restaurant [redacted] The restaurant contacted me via telephone to inform me that some of the menu items I ordered were not available and I therefore canceled the entire order. I was informed that my credit card would be refunded for the order that was now canceled. On 08/**/14 I discovered that I had still been charged for the order, which had been canceled. I contacted [redacted] but have yet to receive notice of a refund for this issue.Desired Settlement: I would like a refund to my credit card for $31.40 order.

Business

Response:

Hello [redacted], I am sorry to hear that you had a difficult experience with your [redacted] order and refund. At [redacted] and Seamless, our goal is to make takeout easy and it sounds like it was far from easy. I do see that we processed the refund on 8/** and it should have been back in your account within 3-5 business days. After an investigation of the situation, there appears to have been a miscommunication between us and the restaurant. When you contacted the restaurant about the refund, they thought it was already

processed; On our side, we had not heard from you or the restaurant, so we were not aware that a refund was in order. Once we became aware, and verified with the restaurant, we processed the refund immediately. Sorry for the delay. In the future, for any order that you place on our site, please call [redacted] as soon as possible if

you have any issue, especially a payment issue. Because you pay for the order on our site, it is our responsibility to contact the restaurant and process any

needed refunds. The sooner we know, the faster we can help. We are here 24/7 and can handle most any situation quickly and efficiently. Because we don’t like

waiting for food or refunds either, [redacted] is passing along some free grub to give you a hearty discount on your next order. The free grub is for one time use and must be used within 30 days. Please feel free to use it at any restaurant available to you on our site. Thanks again for using [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a promo code from the business, "app5" that if I was to place an order for the first time with my app from my phone I would receive a $5 discount on the total order amount. The promo went through and it showed in the order confirmation on my phone but my credit card was still charged for the full amount without the discount code. I called customer service and they were unable to help and refund my credit card the extra $5.Desired Settlement: I would like $5 to be credited back to my credit card.

Business

Response:

Hello [redacted],

Thank you for using Seamless, I am sorry that things did not go as expected. The discount code that you used , as you stated, was intended for first time users of our mobile app. I checked your order history and found that you had placed an order on 8/**/12 using our I-phone mobile app. Because the discount code that you had was for first time users only, the code was invalid. As it turns out, it was not your first time using the app after all. Sorry for the confusion, but I hope it clears up your concern. At Seamless, we send our discount codes out to encourage new users and to reward our loyal customers. We want customers to use a discount code if it is appropriate and valid; and while we see that you do not use our service often, I am happy to send you a new discount in order to encourage you to try us again. The code will come separately via email and is good for 30 days on any order over $15 (subtotal). Thanks again for using Seamless, let us know if we can help you in any way!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did not remember that I had placed a previous order back in 08/**/2012 through the app as it did not show under my previous orders. Thank you for your help.

Sincerely,

Review: I had gotten an advertisement for Seamless that read as follow "Enjoy $15 off an order of $15+ when you order on Kuzina on Seamless.com, enter promo code at check out [redacted] Expires 12/**/15". On 12/** I made a seamless account and attempted to make an order at Kuzina that was over $15. I attempted several times to put in the my promo code and kept receiving a message that it was not valid. I then called Seamless customer service. The lady who picked up told me that the promo is no longer valid because too many people redeemed it before me. She explained that the promo codes stop working after 10 people use it. This is not stated anywhere on the advertisement I received.Desired Settlement: $15 refund that I should have received when using the promo code

Consumer

Response:

At this time, I have not been contacted by Seamless regarding complaint ID [redacted].Sincerely,

Review: At [redacted] on [redacted], March *, 2015, I placed a lunch order with [redacted], through seamless.com. At [redacted], I received a call from the delivery person that my food had arrived. In the delivery instructions I left with my order, I explicitly advised that the food was to be delivered to the Deliveries area of the building, and that someone would escort them to my floor. The delivery person argued that he was not going to come upstairs and that I should meet him out on the street corner. After a few minutes of arguing back and forth, I was able to convince him to enter the building. I went downstairs to the lobby, waited 10 minutes, and he did not show. I came back upstairs to my desk, and he had left a message which stated that he was in the lobby waiting for me. I called the restaurant and was ensured that he would deliver to the correct area of the building, and I was advised to go back downstairs to the lobby. After another 10 minutes, the delivery person did not show again. I again called the restaurant, and was advised that the delivery person had to make another delivery and that he would be back in 10 minutes. I asked her why he didn't wait 1 minute for me to come downstairs to meet him, and she started violently screaming at me that he waited all that time for me to begin with, and why should he deliver my food anyway. She hung up on me. When I called back, after I began to speak, she hung up on me again.Desired Settlement: I am asking the Revdex.com to issue a refund to me from Seamless, as my food never arrived. The refund amount should be the amount I paid for the undelivered food, which is $25.14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I have another case (ID [redacted]) open in regards to [redacted]'s statement that refund of $25.14 should come from Seamless. I am awaiting a response from Seamless, because as of today, [redacted], March **, 2015, I have not yet received refund payment.Sincerely, [redacted]

Review: [redacted] suppose has 4.5 stars on the average of 212 ratings( which includes 83 customers actual review) on Seamless.com, sometimes we were able to boost to 5 stars, but all the sudden, our rating dropped from 5 stars to 2 stars. On April [redacted], 2015, I received couple picture from the screenshot from seamless.com. One shows that we have 543 ratings and 83 reviews; the other picture was taken few minutes after that shows that we have 212 ratings and the same 83 reviews. The only reason can explain to that situation are those two pictures that I have received from our competition, let us do some math here, by our 4 stars over 212 people, we have a total of 848(4x212=848).One of the picture shows that we have2 stars over 543 people, I assume that someone(hacker or corruption in seamless) added 331 anonymous 1 star ratings to our site (543-212=331), and that 331 stars added to 848 stars which we have, it brings the fake total rating to 1179 stars, and divided it to 543, it became 2.17 stars on an average. That should answer the question that we have.We have called and emailed [redacted]/Seamless numbers of times, but there were not try to resolve the issue at all. We pay seamless 24% on the commission rate, and we have whole team of employees ready to do business, but after the rating drop, our business drop 50% on seamless. Dont [redacted] and Seamless have the responsibility to keep their site secure and ensure a fair business for their business partners? You can read articles about seamless and [redacted]s rating system are out of control at http://www.businessinsider.com/fake-restaurant-ratings-are-on-seamless-2015-4, you may have a clear picture of it. The Seamless' rating is not trustworthy. Furthermore; those articles did not reveal another side of the fact, which is those businesses not only be able to boost their rating to 5 stars, but they will be able to attack their competitions on Seamless. We have been calling Seamless in the past couple months, but they were totally ignoring our requests.Desired Settlement: We want Seamless and [redacted] to restore our factual rating, and proect its new site from hack again.

Business

Response:

We are sorry for the confusion. We can not alter the independent ratings of our customers, however we will remove certain reviews if they are considered to be false or malicious. We are currently reviewing this situation and will follow up with the restaurant.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are not satisfy with the response from Seamless and [redacted], they claimed that there was no corruption within Seamless, but a outside company which paid to boost payer restaurant's rating and pulled down their competitions' rating which included our restaurant. Seamless and [redacted] show no initiative to help their business partner solve the problem. They insist that they only filter our some of the fraudulent reviews in which it should not effect us, because we did not put any of the fake rating on our site, I asked them why our rating changed so dramatically. They could not explain us why our rating went from 212 Votes with the FIVE stars to 543 with the Two Stars, and back to 212 votes with the two stars. They could not explain why one the old version of the seamless site we have a five stars, but on the new site only two stars. The only excuse that I got is Seamless has new system calculate the reviews and rating in the different way. Different way?????? from a 5 stars to 2 stars with 212 votes. Can you please do you math!! You have to add 300 one stars to balancing down to two stars. Please go to our [redacted] page at [redacted] to see all the pictures and the video that we posted as evidence, and we also have our customers as witness willing to testify in public!!Thank you for your time!!A frustrated local business owner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On August **, 2015, I placed an order via the Seamless Food Delivery App. When I realized that I had not received a confirmation email and SMS message from the app as I usually did I took a screencap of the confirmation number from the app. After waiting an additional twenty minutes I called the restaurant through which I had made the order and they informed me that they hadn't received ANY Seamless orders. I assumed that the order didn't go through and made alternative dining plans. I later found out that I had been charged the full total of $56.06 but I never received my items I paid for. I contacted Seamless the next day and was eventually informed that they had a nationwide service outage and that I would be receiving an email. Despite several emails to the company stating that the refund had already been issued, the funds have yet to return to my bank account. I've spoken with my bank and all signs point to the refund not being issued on Seamless's end.Desired Settlement: I would like a refund in the full amount of $56.06. I would like promotional credits applied to my account for the weeks of inconvenience and I would like an apology.

Business

Response:

Due to a tech issue , we had to refund several orders from 8/**. This order was refunded a few days after the outage. Sorry for the delay, a discount code was sent as an apology for the inconvenience.

Review: I discovered that over $500 of food purchases were charged to my credit card, fraudulently, from Seamless web. I called the company, and the call wait time was something like 30 min. Instead, I wrote a message to the company, reporting the fraud (with all the charge reference numbers) and asking someone to call me. I got one reply, saying that they take fraud seriously and wished for me to call. I replied that I wanted them to call me. No one did. I have written three more times and they don't call me back.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Seamless has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,