Sears Holdings Corporation Reviews (5890)
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Address: 7816 Cooper Avenue, Glendale, New York, United States, 11385
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September 7, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] – Deborah [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding her range As clarification, our return policy is clearly noted on our receipts and it is posted in our stores as wellThat return period is in effect for days from the date of purchaseAt times, we realize that an exception may need to be made if an item is defectiveHowever, no such defect has been noted in this caseIn fact, our technicians have noted that the item is functioning within manufacturer’s specificationsIf Ms [redacted] feels that the item is being advertised incorrectly, then she would need to contact the manufacturer, Whirlpool as any description or specifications noted are provided by themWe would suggest that Ms [redacted] have the installation, which was not performed by one of our contractors according to our records, examined to ensure that it was performed properly as this could affect the ventingSince we are unable to grant Ms [redacted] ’s request due to the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Specialist, Regulatory Complaints (***) ***- [redacted] Tammie[redacted] @searshc.com
November 1*, 2015Nita [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: #– Mark [redacted] Dear Ms [redacted] :We have completed the investigation of Mr [redacted] ’s complaint regarding alleged faulty brake work done at one of our auto centers Upon receiving Mr [redacted] ’s complaint, we escalated his concerns to Gary [redacted] , Auto Center Manager of Unit# who states the following:I have spoken to Mr [redacted] concerning his issues with his brakesMr [redacted] claims the caliper bolt was loose on his [redacted] Kia RondoOn 10/21/2015, Sears Auto Center# completed the wheel brake job and test drove the vehicleThe technician claims all the caliper bolts were tightened with a special ratchet and rechecked prior to the customer getting his vehicleUpon contacting the Sears Akron, OH store# 6520, the service advisor advised that the front caliper bolt was missing and the other bolt was looseThe bridge of the caliper did not cause any damage to the brake rotor and/or wheel of the vehicleThis is not accurate because a missing bolt would have caused damage to the rotor or wheelI had originally tried to speak with Mr [redacted] about this situation and he cannot conduct a conversation without yelling and swearing It should be noted that Mr [redacted] came into the store asking me to sign the papers his attorney had preparedI declined I have tried to call Mr [redacted] trying to resolve his issues, but he has not returned my phone calls That being said, because we have addressed Mr [redacted] ’s complaint, we have closed our file We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely,Erica [redacted] Regulatory Complaints Specialist [redacted] Erica[redacted] @searshc.com
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding the service on her refrigerator On receipt of Ms [redacted] complaint, we found that she had been authorized for a replacement of the refrigerator under the terms of her Master Protection Agreement (MPA)Ms [redacted] confirmed the new refrigerator was delivered on July 25, to her new address of [redacted] We are currently setting up the pickup of her old refrigerator from her address [redacted] Since we have replaced Ms [redacted] refrigerator and only need to complete the removal of her old refrigerator and as our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted If Mr [redacted] issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved We respectfully ask that this matter remain closed at this time We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX XXXXX September 30, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL XXXXX Re: XXXXXXXX - [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] 's complaint regarding her recent online order As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller's pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website Our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] 's case, the order was fulfilled by Sky Innovations located at [redacted] XXXXX, phone (XXX) XXX-XXXX, email: [redacted] @gmailc.omWe have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] 's records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details While, it is the consumer's responsibility to contact the vendor to address this matter, Sears Online Solutions offered a $gift card which Ms [redacted] accepted as a resolution on September 17, Later that day Ms [redacted] contacted Sears again for assistance even though a resolution had been agreed uponMs [redacted] reached Sears Social Media who reached out to the Third Party Marketplace vendor, Sky Innovations on her behalfThe marketplace vendor Sky Innovations replied and confirmed that they also resolved the matter by resending the DVD in questionSince Ms [redacted] did not respond to Social Media regarding the resolution, the case was closed as resolvedIn closure, since Ms [redacted] has received a $gift card for the DVD valued at $and the vendor has mailed a replacement DVD, we have closed our file We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The 3rd party market shipped me out a new DVD and sears offered a $gift card for all the issues
January 22, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding non-receipt of the [redacted] Titanium Pro she purchased from a Marketplace vendor hosted by the sears.com website As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a "one-stop" online shopping destinationMuch like another well-known online retailer, we offer our own merchandise and then we also have choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item searchMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website For the aforementioned reasons, it is Sears’ policy to direct customers to contact the seller if there is a problem with their order However, when Ms [redacted] informed us that she had not yet received her order, we contacted the seller on her behalf and they indicated that they revealed that the item had not yet left the local [redacted] The quickly corrected this issue and Ms [redacted] order was delivered to her on December 11, 2015, the day after she submitted this Revdex.com concern Therefore, at this time, we can only apologize for any inconvenience she may have experienced Ms [redacted] may direct any further questions about her order or item directly to the seller Since an equitable resolution has been provided, we have closed our file regarding this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***
Took our lawn mower in for repair on May 6, and now Sears does not know where it is There is no such thing as customer service at Sears 15-phone call and all of the reps say the same thing: You have the wrong department, call this number Check out their [redacted] page It is 99.9% complaints When I shared the Revdex.com information on their [redacted] page, they blocked me NEVER shop at Sears!
(The consumer indicated he/she DID NOT accept the response from the business.) Sears information is somewhat inaccurateI've attached my response to themI have been making calls to them repeatedly for the SAME problemI surely cannot be responsible for their inaccurate recordkeeping, missed service calls, sending me contract agreements with incorrect numbers, service calls with the wrong address and even being unable to find my contractThey noted that I did not call back ONE time after being on hold for a long time and hung up on; that is no excuse for them to not follow up and meet my needs to satisfaction based on all the effort I have put in and their lack of effort in getting my garage fixed WHILE UNDER CONTRACTMy request was after having made more than calls to have it fixed was to have a replacement since they could not fix itMadam or Sir when a SEARS tech did come, he did not address my problem AND it is very unfair for me to be responsible for his notetaking or inability to fix, repair or suggest replacement of the openerI have done my part and honestly with all this I definitely after getting a new opener do not plan on renewing my warranty with SEARS AND just sincerely would appreciate you being understanding in this matterI entreat you for your helpI have all my calls, a transcript message showing my consistent efforts to get this fixed To have a replacement with no installation fees I believe is responsible because had they done their job, maintained better records, not schedule appointments (I miss work and lose vacation time which equals money) for them to be a NO SHOWI would have had a new opener and not incur any installation feesI can send the transcript if you desire(garage door response ltr to sears.doc)
April 7, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her dissatisfaction with the problems she encountered when scheduling a repair of her washerIt is unfortunate that we failed [redacted] expectations when she recently scheduled a washer repairWe value [redacted] patronage, but can understand her frustration due to the series of events noted in her complaintWe would first like to clarify that with any service oriented industry, there is always going to be the possibility that an appointment might need to be rescheduledWhile there are various factors that can cause this to happen, in [redacted] case the technician needed to spend an unexpected longer amount of time at more than one stopOn March 25, 2016, our technician made every attempt to complete his route on that dayRegrettably, he was unable to and he requested a rescheduled appointmentAs clarification, the appointment is automatically rescheduled for the first available date and time frameUnfortunately, the first available date was March 31, On March 26, [redacted] spoke with our routing supervisor regarding the rescheduled appointmentIn an effort to appease [redacted] , we made accommodations to provide a sooner service date of March 29, Our technician assessed her washer and ordered the necessary parts to complete the repairOur technician returned on April 5, to install the parts and completed the repairWith that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our fileAgain, we apologize to [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Complaint: [redacted] I am rejecting this response because: I have spent approximately $20,on appliances, tools, electronics, etcat Sears over the past years I am greatly disappointed that Sears is refusing to apply the cost of repair to a future extended policy I think it's bad public relations not to work with a customer of years My family would still like to continue and shop at Sears and whether it was the 13th or 16th is really missing the point My washer has been repaired times in the past years that we owned it That should be considered a lemon and it was purchased at Sears The inconvenience not to mention the additional cost paid that I had to go through keeping a $washer working is disappointing You would think that Sears would be a little more understanding and accommodatingI'm more disappointed about the customer service that I received when I called and the unwillingness to work with a long time customer It's sad that I had to file a Revdex.com complaint and what makes it worse is the quick dismissal of my Revdex.com complaint as in your response My grandmother was a Sears employee in Chicago when I was growing up in the 1980's Sears prided itself at that time with excellent customer service I As a resolution, I am asking that the repair cost be applied to a year warranty extension in which I would pay the remaining balance of Sincerely, [redacted] ***
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s complaint regarding Sears Home Services and repairs to his air conditionerSears Home Services has authorized the replacement of Mr [redacted] ’s air conditionerThe approval has been sent to the Sears in YonkersAll Mr [redacted] has to do is go to Sears and advise his sales associate that his air conditioner has been approved for replacementThe authorization can be found by the sales associate by using the phone number ending in ***Sears will cover the delivery and installation of the new unit if neededSince we have approved Mr [redacted] ’s air conditioner for replacement, our file has been closedWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation ***[redacted] @searshc.com
Initial Business Response / [redacted] (1000, 12, 2015/09/15) */ September 14, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding delay in receiving her purchased appliances We would first like to apologize that many factors resulted in Ms [redacted] delay in completing her delivery within the provided time frameWe have already taken steps to improve delivery times by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Ms [redacted] concerns, we would like to reassure her that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to come After reviewing Ms [redacted] complaint and our records, we were able to determine that due to the manufacture not being able to fill Ms [redacted] order, she was rescheduled to next available dateAt this time, all merchandise has been delivered to Ms [redacted] inconvenience this may have caused; a $sale adjustment was processed to Ms [redacted] original form of paymentSince the delivery of Ms [redacted] purchased product has been completed and courtesy compensation was provided, we have closed our files We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation Direct XXX-XXX-XXXX [redacted] @searshc.com
March 22, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding his dissatisfaction at having other retailers sell items on our sears.com website and our inability to provide the promotions that apply to Sears purchases to purchases made from those other retailers As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination Much like a well-known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up Obviously, any other retailers that might be showcased in our Marketplace have their own promotions, return policies, and shipping chargesSince Ms [redacted] bought this item from a third party seller, [redacted] Shoes, she is subject to their return policy and any issues with the order would need to be addressed with themAs of yesterday, we were informed that [redacted] Shoes had provided a return shipping addressHowever, Ms [redacted] would be responsible for the return shipping costs and the initial shipping fee likely as well depending in [redacted] Shoe’s return policy termsAs a one-time courtesy, we have provided a credit to [redacted] account for $and she can do what she wishes with the shoes This credit should reflect within 5-business days In closure, we apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted]
January 14, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of Mrs [redacted] complaint regarding her request to cancel and receive a refund for the [redacted] Mini Game Greatest Hits Learning Game she purchased from a Marketplace vendor hosted by the sears.com website As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a "one-stop" online shopping destinationMuch like another well-known online retailer, we offer our own merchandise and then we also have choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item searchMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website For the aforementioned reasons, it is Sears’ policy to direct customers to contact the seller if there is a problem with their order Although we confirmed that Mrs [redacted] order shipped within days as expected, we contacted the seller on her behalf Because the order was already in transit, it arrived on December 5, 2015, but was returned by [redacted] because the addressee was not known at the delivery address provided by Mrs [redacted] Therefore, we again contacted the seller to begin the return process and Mrs [redacted] refund of $was issued to her [redacted] account ending in [redacted] on December 9, Since the requested resolution has been provided to Ms***, we have closed our file regarding this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***
November 11, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] – Fredy [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding the problems he encountered with the warranty exchange of his weed wacker It is unfortunate that we failed Mr [redacted] expectations when he recently requested a warranty exchange of his weed wackerWe value Mr [redacted] patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr [redacted] may have experiencedWe want to assure Mr [redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further Our records indicate that that the unit was deemed uneconomical to repair on October 14, and Mr [redacted] was authorized for a warranty replacementUnfortunately, the same model was not available and the store informed him that it was ordered and he would be contacted when it arrivedWe contacted Mr [redacted] and he confirmed that he has received the warranty replacementHe reiterated his frustration that no one would return his callsWe apologized that the store did not contact him with the status of his orderSince the unit was on back order, he should have been notified with the expected arrival dateWe also apologize that when he called our number he was misinformed that the warranty exchange could be ordered over the phoneAs clarification, all small lawn and garden items can only be exchanged at the storeWe assured him that his feedback would be sent to management for review and it would be addressed internallyWith that being said, since the warranty replacement has been issued, we have closed our file We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Matilda [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Matilda[redacted] @searshc.com
Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] - Teresa C [redacted] class="InsideAddress"> Dear Ms [redacted] : We have completed our investigation of Ms [redacted] ’s complaint regarding service on her oven We completed repairs on the oven on August 9, As of August 22, Ms [redacted] stated she has not used the oven yet as she has been on vacationOur service unit provided her a direct number if she is still in need of assistanceSince we have repaired the oven and Ms [redacted] has been provided contact information directly to the service unit we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation ***-***- [redacted] direct Vanessa.L[redacted] @searshc.com
October 28, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her recent customer service experience regarding her service warranty coverage We value [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, but we can assure [redacted] that her concerns have been forwarded to management for review so future problems of this nature can be avertedWe can only reiterate that we do not condone how she was treated and that we truly regret that the misinformation she received regarding her service coverage caused her any inconvenienceWe have provided [redacted] with a Master Protection Agreement (MPA) at no cost that we purchased on her behalf and have promised to complete any services for the refrigerator under the Terms and Conditions of the MPA [redacted] has been provided with my direct contact information and we are currently waiting to set a convenient service date for [redacted] *** With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf [redacted] issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask that this matter remain closed at this time Again, we apologize to [redacted] for this issue and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/24) */ September 24, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: XXXXXXXX Revdex.com File No: XXXXXXXX/ [redacted] Via: Revdex.com Website Dear Ms [redacted] This letter serves to confirm that Sears Home Improvement Products, Inc(SHIP) has been in contact with Mr***On September 23rd, we visited Mr***'s home and re-glued a piece of laminate that had bubbled on an upper cabinetDuring this visit, it was found that a door below the sink had sustained water damage due to exposure to water being splashed on it from the sinkAlthough this was not a workmanship issue related to the installation we have offered to replace the door at no cost to the customer as a gesture of customer service An agreement will be mailed to the customer outlining this offerWe ask that Mr [redacted] sign and return the agreement within the timeframe allottedOnce we receive the signed agreement back we will contact Mr [redacted] to set up a date for installation of the new doorAny future reoccurrences of similar damage will incur a service fee as well as materials and labor costs as it is not a warrantied repair Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at XXX-XXX-XXXX extension 5552, or via email at [redacted] @searshomepro.com Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: [redacted] via 1st Class Postage
January 6, sans-serif;">Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Alescha [redacted] Dear Ms [redacted] : We have completed our investigation of Ms [redacted] ’ complaint regarding the service multiple services on her grandmother’s washerAfter reviewing the service history and discussing the issue with Ms [redacted] , we authorized her for a replacement of the washer under the terms of the Master Protection Agreement (MPA)She has been provided with the necessary information to select a new washer, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms [redacted] ’ approval, we have closed our fileWe apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Nita [redacted] Revdex.com North Wabash Ave, Ste [redacted] Chicago, IL Re: Henry [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding Sears Home Services and repairs to his refrigerator After reviewing Mr [redacted] complaint, I processed an in warranty exchangeThat said, Mr [redacted] new refrigerator has been ordered and is scheduled to be delivered to his home on Wednesday, October 14, I have left a detailed voice mail on Mr [redacted] phone number ending in 5513, and then Mrs [redacted] and I explained the action taken to herI have provided Ms [redacted] with my office number as well as my email address and invited her to contact me if she needed anything furtherSince it is my understanding that Ms [redacted] was satisfied with the actions taken by Sears to resolve her complaint, we ask that this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
I received an email from Kmart indicating I had received surprise points equal to $11to be spent on Women's apparelThere were no exclusions in the email or "learn more" link to SYW relative to sale priced merchandiseWhen I got to the register I was told "surprise points might not work on this stuff since it is on sale." I did not get any benefit from the surprise pointsThe cashier and customer service representative both said they didn't understand why it worked for some people and not for othersI had spent an hour shopping to use the points and feel cheated and lied toI have contacted customer support for Kmart and SYW and received no reply from either