Sears Holdings Corporation

October 7, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his dissatisfaction with a recent online chat experience It is unfortunate that we failed Mr [redacted] expectations when he recently chatted with a sears.com agentWe value his patronage and can understand his frustration with the events he detailed in his complaintWe can assure Mr [redacted] that his concerns have been forwarded to management for review We feel it is also important to clarify that the Sears website provides the following definition for new versus reconditioned items: New: Product can be still in a box or new product out of a box that was returnedProduct has never been installed in a customer’s home and may have some cosmetic damageNew product warranty still applies Reconditioned: Product is a classification for all product other than new in a boxThis may include returned product that has been checked out and repaired, floor models or product out of its original boxAny of these items may be missing manuals or other accessoriesAll of these factors play into the level of discount the product is offered atReconditioned: New product that was returned, has been tested and repaired if necessary, to meet 'like new' mechanical specificationsProduct may have some cosmetic damageNew product warranty still applies and you will note that all Sears Outlet products then become Sears Outlet Certified At this time, we can only suggest that our agent was referring to the latter portion of the reconditioned description or making a direct reference to the actual condition or reason the specific oven Mr [redacted] was interested in purchasing was listed as reconditioned, since this information is typically available to our agents and store personnel We apologize if the chat session Mr [redacted] engaged in failed to meet his expectations, and we do compile feedback such as his so that we may improve our online services Since we have noted Mr [redacted] comments and no further resolution is justified in response to this issue, we have closed our file regarding this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted] ***

Contact Name and Title: MELISSA [redacted] October 21, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: Hank [redacted] - # Dear Ms [redacted] : We have completed our investigation Mr***'s complaint regarding his dissatisfaction with Sears Home Services First, we would like to apologize to Ms [redacted] for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr [redacted] that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***'s complaint, so that future problems can be avertedOn October 20, 2015, the technician returned to Mr***'s home to install a new control board and reconnect the condenser fan wiresOnce the repair was completed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr [redacted] may have experienced due to the delay in repairing his refrigeratorWith that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we [redacted] to have this matter closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

November 15, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] – Martha E [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding some earrings she purchased recently First of all, we want to emphasize that all of our jewelry vendors are required to tag their products with the pricing and the content of the item This is our vendor’s certification that the item contains the mineral content represented Moreover, our jewelry is regularly tested by an independent third party to ensure that there are no quality issues We have no recent reported issues with this model Next, Ms [redacted] asserts that a pawn shop informed her that the earrings are not diamond, but crystal insteadWhile we do not know the basis for the pawn shops’ claims that the diamonds are not real, perhaps the analysis was not performed properlyWe do not know the method the pawn shops used to test the earrings, but it is quite possible that they did not test it via a reliable method We would also like to note that it is never beneficial for a pawn shop owner to concede the full value of something they are examining if they have the possible motive of buying that item from the consumerLastly, our return policy for jewelry is very clear; the consumer has days to return the item for a refund or exchange if dissatisfied As Ms [redacted] stated, her purchase was made in May Therefore, we would no longer provide her with a refund or replacement pursuant to our return policyHowever, we would be willing to examine the earrings at her local Sears store to verify the results she received from the pawn shopUnfortunately, in the past, we have had instances wherein a consumer has made a similar claim and we examined the merchandise only to find that it was not the same item they were sold at our store We take these issues very seriously so we want to ensure that we are examining the correct itemShould Ms [redacted] wish to make arrangements to have her earrings examined as noted above, she may contact me via email during business hours at: Tammie[redacted] @searshc.comIn light of the aforementioned information, we have closed our fileWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Specialist, Regulatory Complaints Tammie [redacted] @searshc.com (***) [redacted]

Bought something from this store online, and TOTAL BAIT AND SWITCH! I bought a range at a discounted price as advertised online, and my credit card was charged for it, and when I called to pick it up, I was told it did not exist, and it was already sold to someone elseIsnt this a "Bait and Switch?" I asked them to provide a replacement (like or equal) for the advertised item, in accordance with [redacted] and avoiding any potential internet Breach of Contract regulations or Bait and Switch laws and it took days for them to reply Answers and responses were vague, I was dragged along by the staff at the site and then transferred to the parent cinpanyAnd when I tried to remedy, I reached out to the parent company and was case manager "yanked my chain" for weeks, knowing I was not going to get a remedy to my inquiryand still after all the work, I did not get any mitigation or even substitute for the item that was bait and switchedAlthough the attendant did offer service with a smile it was all a farceTo this day, they could not offer a "like" item or even any consolation or an apology

[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> [redacted] We have completed the investigation of [redacted] complaint regarding a refrigerator purchased from SearsOur records indicate that [redacted] was assisted by a member of our Customer Solutions Team and an exchange has been processed for herThe new [redacted] refrigerator is currently scheduled to be delivered to her home on Thursday, May 5, Additionally, our service contracts office has processed a food loss reimbursement check in the amount of $250.00, the maximum allowed, which should be received in the next 10-daysSince we have noted the actions taken to resolve [redacted] complaint, we ask that this complaint be closedWe apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

Contact Name and Title: Dana [redacted] Contact Phone: [redacted] October 5, Nita [redacted] Revdex.com North Wabash Ave., Ste [redacted] Chicago, IL Re: #- Yesenia [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] s' complaint regarding the repairs completed on her washer Our records indicate that the first time we inspected the washer we found the wash-plate was loose and tightened thisWhile Ms [redacted] paid labor on that call, she did not have to pay for any partsUnder our day guarantee we returned to her home and this time we did find a part was neededShe paid for the part only, and the labor was covered under our guaranteeAfter this we did find that one more part was needed; a water valveThe cost for the part was presented to Mr [redacted] but he declined any further repairUpon receipt of the [redacted] ' complaint, we reached out to the service unit and they were willing to put the part in at no further cost as compensation for the delays they encountered in receiving repairUnfortunately, even though we informed Mr [redacted] that he would be the first call of the day on September 28th, and we arrived early at 7:am, no one was homeWe attempted all last week to contact the [redacted] without successAt this time we have closed out their service callIf they decide they would still like to have the valve installed, they can contact me via email or phone so that I can contact the service unit on their behalfIn the interim, since we remain willing to complete the further repairs at no cost to the [redacted] we have closed our file We apologize to Ms [redacted] s' and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Dana [redacted] Team Manager, Regulatory Complaints Direct Line: [redacted] Email: Dana[redacted] @searshc.com

Initial Business Response / [redacted] (1000, 7, 2015/07/03) */ July 3, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] - Jonah [redacted] Dear Ms [redacted] , We have completed the investigation of Mr[redacted] complaint regarding her customer experience upon delivery of her purchased appliance It is unfortunate that we failed Mr[redacted] expectations when we did not meet the delivery date was provided to him at the time of purchaseWe value Mr[redacted] patronage and understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr[redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted After reviewing Mr[redacted] complaint, we contacted the Director of Sales Arlin [redacted] Ms [redacted] informed us that our store associate called Mr[redacted] on July to have the concerns brought forth in his complaintAfter speaking with Mr.***, a new door was ordered for his purchased appliance, which was satisfactory to Mr.***We ask Mr[redacted] if needs any additional assistance, he may contact me directly at [redacted] Since we were able to provide a resolution that was satisfactory to Mr.***, we have closed our files We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Ema [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

I ordered some items for Christmas on 12/3, with a delivery date of 12/from Sears.comI noticed when checking the status of my order on 12/13, that it stated it was processingI then contacted online chat with customer service, and was told my item was out of stock and would have my items in to days, he guaranteed me thatI waited days and online chatted again on 12/20, and this time my response from the agent was, my order was getting looked into, and that I would have to call back in a few days to check if it was shippedI was highly upset, and told her to just cancel my order, because it was not going to make it in time for Christmas, plus the situation was poorly handled by searsShe told me if I placed another order with her, I could get my packages on Christmas eve, but I would have to pay again, and she would then put in a request for my refund later, which makes no sense at allAt first, I was going to do it, because it was a gift and time was running out, but she messed up placing the new order, and I just decided to just cancel it all togetherShe told me I would have to contact customer service AGAIN in a few days, to check on my order being refundedI called on 12/23, and spoke to another agent and supposedly supervisor which again told me that my order was processing and could not be canceled, which at this point has being almost weeks, and still no package, she said she had to put in a request to the warehouse, which I then would have to wait another 5-DAYS, to hear back, I then told her if I didn't hear anything by 12/28, I would escalate mattersOf course, I haven't heard ANYTHING!!!!

September 21, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his dissatisfaction with the customer service provided when he called to inquire about his scheduled service appointment for his tractor Upon receipt of Mr [redacted] complaint we reviewed the service order notes and the case notes related to the tractor repair appointmentOur records indicate that on August 20, Mr [redacted] requested service on his tractor and the service appointment was scheduled for September 15, from 8am – 5pmOn September 14, Mr [redacted] called in to inquire about his scheduled appointment for the following dayWe informed Mr [redacted] that his scheduled appointment was set for September 15, from 8am – 5pmMr [redacted] claimed that he was told he would be first appointment of the day at 8amWe informed him that a request for a specific arrival time can be submitted, but it is not guaranteedMr [redacted] stated that he received an email confirming an appointment from 8am – 12pmWe explained that our system indicated a time frame of 8am – 5pm, but if he received an email with a hour window time frame, then our routing department was able to narrow the scheduled time for his service appointmentMr [redacted] was adamant that he was told that the tech would arrive at amOur associate noted that the conversation was going in circles and that he had to disconnect the callWe can assure Mr [redacted] that we submitted his complaint to management and any variance from our accepted business practices and policies will be addressedWe also apologize if he was misinformed regarding the technician’s arrival time since we can only submit a request to our routing department, but a specific arrival time is not guaranteed On September 15, our technician arrived at 11:am, which is within the time frame that Mr [redacted] was emailedOur technician assessed the tractor and has ordered the necessary part to complete the repairWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf Mr [redacted] issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask to have this matter closed at this time We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

August 10, Nita [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Bridget M [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding her washer First, we would like to apologize to Ms [redacted] for failing her expectations in regard to her washer Upon researching Ms [redacted] ’s concerns, we found that she purchased the washer on September 3, 2012, and accepted delivery of the unit on November 16, Since 2012, Ms [redacted] has had one service call completed; on July 12, 2014, a Sears technician leveled the washer and tightened the agitator Additionally, the Master Protection Agreement (MPA) that Ms [redacted] purchased for the washer on July 14, 2014, expired last month With that said, even though Ms [redacted] ’s washer has a limited service history, as a one-time courtesy, we have reinstated the MPA coverage until January 15, Ms [redacted] can call our service number, (800) 469-4663, to schedule a repair under her extended coverage Additionally, if Ms [redacted] has any questions about her MPA, she is welcome to call our Protection Agreement office at (800) 827- In the interim, since a fair resolution has been provided for Ms [redacted] , we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

October 31, Nita [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Norma [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding Sears Carpet Cleaning First, we would like to apologize to Ms [redacted] for failing her expectations in regard to a recently scheduled cleaning appointmentWe sincerely regret any inconvenience we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we contacted Rhonda [redacted] with Sears Carpet Cleaning for assistance Ms [redacted] subsequently forwarded the matter to the local office to address Accordingly, the local office spoke with Ms [redacted] and offered to schedule another appointment Ms [redacted] accepted and received service on October 28, It is our understanding that Ms [redacted] is satisfied with the results of the cleaning and as a conciliatory gesture for not keeping the initial appointment; the service was discounted 10% Since we have addressed Ms [redacted] concerns with Sears Carpet Cleaning, we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist

Revdex.com: SEARS needs to review the Online Listings since the Part Numbers all show the Gladiator 48" NumberMore attention to detail is requiredNot a good way to sell a product when you cant even identify it correctly These are sad days I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Eric ***

August 15, Nita [redacted] Revdex.com North Wabash Ave., Ste [redacted] Chicago, IL Re: [redacted] – Elizabeth [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding her contention that our trip/diagnostic fee should have been deducted from her total bill for repair We would first note that while other service providers might have a policy like this, Sears does not nor have we had this practice for at least the last years if not longerWe are constantly revising our script however to prevent customers from interpreting that it will somehow be deducted since this is an expectation that many seem to haveThe script Ms [redacted] references says that it will go towards the total bill and it does, it does not state it will be deducted and yet that is how she interprets “going towards”Unfortunately we did have a few people that were also similarly confused so we updated the script yet againCurrently it reads: “The diagnostic fee is the cost to have a tech come to your home and provide a repair estimateIf you decide to proceed with the repair, your total costs will include the diagnostic fee and labor, plus any parts and applicable sales taxIf you decline the repair, you will still be responsible for the diagnostic fee.” With that said, while we do not feel the other script actually indicated that someone would have their fee deducted from the total, as a courtesy we are willing to provide Ms [redacted] with a 20% discount on her serviceOur records indicate the diagnostic fee for a dryer in her area is $and a 20% discount with the tax would equal $65.39, so hopefully our alternative proposal will meet with her approval since it is close to the diagnostic feeIf Ms [redacted] would like to accept our offer, we would need her to email or call me with the first digits of her digit MasterCard number ending in ***Upon receipt of that account number, we will issue the 20% refund back to her MasterCard accountIn the interim, since we have proposed a reasonable resolution and we have also revised the script in our written correspondence and on our website to hopefully remove any further ability to interpret it incorrectly, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Dana [redacted] Team Manager, Regulatory Complaints Direct Line: [redacted] Email: Dana[redacted] @searshc.com

April 4, [redacted] Revdex.com North Wabash Ave., Ste# class="InsideAddress">Chicago, IL [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her online order experience It is unfortunate that we failed [redacted] expectations when she initially placed her online orderWe value [redacted] patronage and can understand how the series of events detailed in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the online orders, we found that an adjustment of $had been processed on March 17, Additionally, we show that Sears Online had issued an Electronic Return Label she requested on March 22, However, the order has not been returned as of yetWe have submitted [redacted] request to have her name, email and boss’s information to be removed from Sears Holdings Corporations databaseWe hope that in the future [redacted] will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

February 1, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding the points displayed that he would earn with a purchase and the later revocation of those points To clarify, there was never a promotion in effect to award those pointsSomehow we had a system error that caused some orders to display a $award for each item purchased and when someone noticed this error happening it was posted on a deals type website and went viralPer the terms and conditions of our website and our Shop Your Way Reward program, any points issued in error can be removedWe did send those affected an email, and Mr [redacted] acknowledges that he received thisWe felt notification of the error allowed the member to make a decision if they wanted to cancel their order if that was still an option, or return it if notIn Mr [redacted] case we do not show any money changed hands since the whole order was paid for with points, though he is still welcome to return that merchandise within the days allotted for a refund of any points that were usedIn the interim, since we have explained there was an error and that Mr [redacted] is welcome to return any merchandise that was purchased if the error contributed to his buying decision and we show the total amount of points used to make the purchase was $10.99, we have closed our file We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Team Manager, Regulatory Complaints [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Contact Name and Title: [redacted] July 23, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms[redacted] We have completed the investigation of Mr[redacted] complaint regarding Sears Duct Cleaning First, we would like to apologize to Mr [redacted] for failing his expectations when he recently contracted with Sears Duct CleaningUpon receiving Mr[redacted] concerns, our office contacted Quality Control Manager [redacted] for assistanceMs[redacted] subsequently spoke with Mr [redacted] regarding his concernsMr [redacted] advised Ms[redacted] that he was not seeking reimbursement, but wanted to provide feedback in respect to the advertisement and the expectations that were setMs[redacted] assured Mr [redacted] that his valuable feedback would be forwarded to the appropriate departmentsAdditionally, Ms[redacted] offered Mr [redacted] a 30% discount off of a future service as a conciliatory gestureWith that said, since it is our understanding that Mr [redacted] is satisfied with the outcome of his complaint, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ms[redacted] did contact me, concerning this matterShe did apologize and told me that they would contact the technicians and managers involved in this matter to ensure that this will not happen in the futureWhether that happens or not remains to be seen Ms[redacted] , additionally, offered services by Sears duct cleaning at a 30% discount in the futureI obviously do not care to take them up on that offerI requested that they give me a similar discount on a Sears appliance, as compensation for the trips that I made in vain for the original duct cleaningMs[redacted] stated that she could not comply with that request So, basically, I gained nothing from this complaint other than a promise to rectify their system in the future Final Business Response / [redacted] (4000, 9, 2015/07/28) */ July 28, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL XXXXX Re: [redacted] Dear Ms[redacted] We have completed the investigation of Mr[redacted] rebuttal to our previous response Within Mr[redacted] original complaint, he stated that he was not seeking reimbursement, but was primarily concerned that with the integrity of the advertisementIn response to that concern, Ms[redacted] contacted him to discuss the matterAdditionally, as a courtesy, Ms[redacted] offered Mr [redacted] a 30% discount off of a future service as a goodwill gestureUnfortunately, Ms[redacted] does not have the empowerment to offer any discounts off of a Sears purchase as Sears Duct Cleaning is a franchise operation; any discounts she can offer must be off of services rendered by Sears Duct CleaningIf Mr [redacted] would like to reconsider the aforementioned offer, he may contact Ms[redacted] at (XXX) XXX-XXXXIn the interim, we ask that this matter remain closed We appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: my decision is final as wellI have disputed this with my financial institution once again and Sears will receive a chargeback and the account in question has been closedSincerely, [redacted] Sincerely, [redacted] ***

Nita [redacted] Revdex.com North Wabash Ave, Ste# [redacted] Chicago, IL Re: Jeremiah [redacted] #[redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] 's complaint regarding Sears Auto Center Thomas [redacted] , Sears Auto Center District Manager provided the following response: The services provided at the Massapequa Sears Auto Center were unrelated to the issues discovered at the Hicksville locationThe Massapequa Sears Auto Center identified a leaking transmission pan gasket; the Hicksville location identified an issue with the throttle bodyThat said, at Hicksville we cleaned the throttle body and replaced the throttle positioning sensorOn June 23, 2015, Mr [redacted] continued to experience issues with his vehicleWe fully reimbursed Mr [redacted] for the service to the throttle body as well as the replacement of the throttle positioning sensorWe will not be reimbursing Mr [redacted] for the transmission services as they are unrelated to the issues with the engineSince we have refunded for the engine repairs, we ask that this complaint be closed We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

I went the sears store in woodbridge, nj to get my vacuum repaired back in april (order # [redacted] )when I went to go pick it up a few weeks later I was told it went missing and that because it went missing they could not do anything about itthis kept going on for months and every time I went to the store or called I would get the run-around and would never get a straight forward answer or even some kind of rectification of the situationI was even told once that it was my fault and that I was "S-O-L"it wasn't until yesterday that I stayed minutes on the phone with them determined to get some kind of answerin the end I did get a floor display vacuum of a discontinued model but I find it ridiculous that it took this long to get a replacement and throughout the whole experience I never once spoke with the manager because he would always tell someone else to speak with me (even though I could hear him in the background)

Complaint: [redacted] I am rejecting this response because: We understand that the warranty expired and we were more than willing to pay the cost of labor for the repair, which we did Our problem is that the repair that we paid for failed REPEATEDLY either because they provided inept and inexperienced technicians or faulty parts This resulted in another occasion in which we were forced to throw away all of our perishable food This also resulted in us having to live without the refrigerator for OVER months This is completely unacceptable Had the original repair actually worked we would have been satisfied Even today we check the temperature every time we open the refrigerator because we fear it will fail again Sincerely, [redacted]