Sears Roebuck & Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No doors were purchasedThere was no order to cancelI did mention getting a refund, and was one reason I drove down all the way back down the next morningThere is no contract, and their policies were not explained to me the first or second day I was inI did not worry too much because nothing was purchasedSince the day before I submitted my complaint to you, they want me to talk with ***, the person this started withI was told he would contact meBut, so far no responseI called again last Friday, and was told I was a nice and they want to deal with me, and right now I have an in store creditThat was [redacted] I talked with and I do appreciate her keeping it friendly, as that is what we must do to work togetherI do not want to hurt this company in any way, as they are a legit company, and if we can work this out then, would like the post to not be posted on your websiteBut, I want this over, and am tired of itI actually do need a back door, and have offered a compromise, if they are unwilling to refund my money, then I can buy one door if they can refund the restI told wait until Tuesday because [redacted] is out of town to see if this will workI have not heard backIf [redacted] is too busy then, how about a refundI will work with you to make sure this is not posted if we can come to an agreementA refund being great!Regards, [redacted] Regards, [redacted]

Revdex.comWe have contacted the customer and look to resolve any concernsThank You!Allied Aluminum

No problemUnfortunately our awning maker was unable to produce this as she explainedWe will drop the $deposit in the mailThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Allied Aluminum Products, the company in which I filed my complaint against, contacted me after I filed the complaint requesting me to remove itThey said they would come and address the problem with their faulty installation the following weekThey never called me again nor came to my house to even look at the installation of the door on my house regarding the initiated complaintI have never heard from these people to dateIt appears they have not attention of attempting to do anything regarding their breach of contractThe purchase price for this door and installation was $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Below are copies of emails to and from [redacted] that support my complaint beginning September, Prior to the emails were numerous phone calls to and from [redacted] for several years where he promised to send someone out to repair the leak There was only one time he sent someone to do the repair, but it was not successful I had promise after promise from him to send someone and no one came I know it has been a long time since but I believed [redacted] would fulfill his promises and I think I have been more than fair waiting all this time.Please let me know if you need copies of the emails or just ask [redacted] himself Regards, [redacted] ***_____________________________________________________________________________...⇄ Sep 24, 6:PM, "Christine Pigg" wrote: Hi Dave We have a couple of problems with our enclosure Per our discussion, no one has to repair the two leaksAs you are aware, we planned on carpeting the deck floor We have had someone out to give us an estimate and was told that it will be impossible to use (wall to wall) carpet because the door that swings into the room is too close to the floor to allow any sort of covering We either have to swing the door out or replace the door Is there any way to shorten the door and leave it swinging in? Thanks Christine -----Original Message-----From: [redacted] Wilmes To: Christine Pigg Sent: Sun, Sep 25, 01:PMSubject: Re: ProblemsHi Christine I will get the guys out this weekWe can either shorten the door or there may be enough room to raise the sweep on the bottom of the door...it is adjustable I can have them do that when they are there Let me know how much clearance you need for carpet.Thanks Dave From: Christine Pigg [mailto:[email protected]] Sent: Friday, September 30, 4:PMTo: [email protected]: Problems Dave, do you know when your guys are coming? We've been waiting since labor day for the leaks to be repaired and this week for the door to be adjusted (both doors need adjusted) for carpetWe cannot get carpet laid or use the deck until this is taken care ThanksChristine [redacted] AWilmes ([email protected])To:you Details Mon, Oct 3, 11:am Christine- Sorry, last week was not good with rain I will have my guy come by Wednesday to adjust doors etcThanks for your understandingDave [redacted] AWilmesAllied Aluminum Products, IncWMarket StreetLouisville, KY 40203-1338(502)568- (502)354-cell (502)568-faxwww.visitallied.com Christine Pigg ([email protected])To:you (Bcc) + more Details Tue, Oct 18, 6:pm ***, we are having carpet installed tomorrow (Wednesday) and we have to have the leaks repaired as soon as possible I know it is outdoor carpet but I don't want the new carpet to get soggy wet right out of the starting gate In the future to keep carpet from getting too wet we are having curtains installed We have been very patient about these leaks, but don't you think it's time to do the repairs? We've recently been waiting since labor day but this was mentioned to you a year or so agoAlso don't forget about the screen door adjustment to be done by your guysThanks, Christine Christine Pigg ([email protected])To:you (Bcc) + more Details Tue, Jan 17, 8:pm Dave, I hate to bother you again, but that leak is worse than ever It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problemIt is not unusual to have about a 1/- 3/gallon of water with each rain and last night was no exceptionThanking you in advanceChristine Pigg Christine Pigg ([email protected])To:you (Bcc) + more Details Sun, Jan 22, 3:pm Dave, I sent the following email to you last week - Tuesday, January - but I have not gotten a response from you Thanks,Christine-----Original Message-----From: Christine Pigg To: dawilmes Sent: Tue, Jan 17, 7:pmSubject: Big Problem Dave, I hate to bother you again, but that leak is worse than ever It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problemIt is not unusual to have about a 1/- 3/gallon of water with each rain and last night was no exceptionThanking you in advanceChristine Pigg Christine Pigg ([email protected])To:you (Bcc) + more Details Sun, Jan 22, 3:pm Subject: Fwd: Big ProblemDave, I sent the following email to you last week - Tuesday, January - but I have not gotten a response from you Thanks,Christine-----Original Message-----From: Christine Pigg To: dawilmes Sent: Tue, Jan 17, 7:pmSubject: Big Problem Dave, I hate to bother you again, but that leak is worse than ever It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problemIt is not unusual to have about a 1/- 3/gallon of water with each rain and last night was no exceptionThanking you in advanceChristine Pigg [redacted] AWilmes ([email protected])To:you Details Mon, Jan 23, 11:am Christine- I did get your email message Sorry for the delay response and your rough go of things over the holidaysI will schedule a day to come by Looks like some good days this week Ill keep intouchThanks Dave [redacted] AWilmesAllied Aluminum Products, IncWMarket StreetLouisville, KY 40203-1338(502)568- (502)354-cell (502)568-fax Christine Pigg ([email protected])To:you (Bcc) + more Details Mon, Jan 23, 4:pm Thanks so much, DaveChristine Christine Pigg ([email protected])To:you (Bcc) + more Details Sun, Feb 12, 7:pm Just a reminder about our leaky roof over deck Last week we collected over a gallon of rain water in a hour period As you know there are at least two leaksThanksChristine Christine Pigg ([email protected])To:you (Bcc) + more Details Sun, Feb 12, 7:pm Dave, I am very disappointed that we have not heard from you about our leaky roofWe have been dealing with this problem since the roof was installed in and it is getting worseI would like to get this resolved before the rainy season really begins Please put us at the top of your list before your new customers Christine Christine Pigg ([email protected])To:you (Bcc) + more Details Wed, Jul 5, 9:pm Dave, it has been almost months since the last time I emailed you on Feb23, (see below) about our leaky roof without a response from you Friday night during the rain storm, we had to put containers on the porch under all the leaks as the problems are increasing I am very disappointed in the lack of customer service we have received for this same problem and I think I have been very patient Since this has been going on since and the problem is getting worse, this will be my last request to you to repair the leaksChristine Christine Pigg ([email protected])To:you (Bcc) + more Details Thu, Jul 13, 12:pm Dave, it has been almost months since the last time I emailed you on Feb23, (see below) about our leaky roof without a response from you Friday night during the rain storm, we had to put containers on the porch under all the leaks as the problems are increasing I am very disappointed in the lack of customer service we have received for this same problem and I think I have been very patient Since this has been going on since and the problem is getting worse, this will be my last request to you to repair the leaksChristine

Revdex.com We have been in contact with the customer and have worked out a resolutionThanksAllied Aluminum

We received a call one evening from [redacted] and before I could even check my messages and get back with him he had already contacted the Revdex.comThis should not be considered a complaintWe have no problem helping [redacted] Will contact him next week and see what is wrong[redacted]

Please have her get in touch with us We will make arrangements to caulk where needed Thx

Sorry this is the first time I have received this. It has been along long time since 2013 and we are just hearing about this now. We always want to help our customers but this is a long time not hearing about this. Tell us what you want us to do and where it is leaking and we will try... and help. Thx

Revdex.com We have been in contact the customer prior to this and they were fully aware of the time element situation and reasons behind it This has been resolved Door has been installed and the customer has paid in full Thank You Allied Alumiinum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is a rejection of a typical response made by a business trying to minimize any harm this complaint could do to their "family owned" reputationThis family owned business may be nice and easy to deal with when finalizing a sale and installing their products, but beware if you ever have any problems with the product that they sell youAllied Aluminum lacks in customer service skills.This complaint could have been easily avoided if this information was communicated at my initial phone callI would have been willing to work with them and paid for any reasonable labor costs involved in getting this defective motor (under warranty) removed and replace with a new oneBut, months of ignoring, avoiding and trying to figure out what to do on Allied Aluminum's part only created frustration.An apology and reasonable cost offer to resolve this issue will be accepted only if I am contacted directly by phone or email by Allied AluminumI will not attempt to contact them again or refer their products and service to anyone else if I fail to be contactedI will go elsewhere to resolve my issue Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have heard from these people several months agoThey said they would send someone out on two occasions so on both occasions I canceled my previous appointments waiting for their representative to come to my house I waited four or more hours on both occasions, neither of which anyone showed upTherefore, in essence they made no real attempt to resolve the problemI would advise no one to deal with these people

[my first choice would be to have all the leaks repaired is which is only what I have been asking for from the beginning. My second choice is for a partial refund so I can pay someone else to do the repairs.Thanks,***]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.comWe have contacted the customer and had been in contact with them We had been extremely behind on installation We have scheduled the installation and will be complete shortly.Thank YouAllied Aluminum

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Called customer and told her again we would take care of it Do not think her complaint was the right thing to do given it was only days til she notified youWe can not caulk in the rain and after it rains it takes a few days to dry out before we canI ask her to call and let you know I
called her and she said she would be glad to do that Thank you!

We do see any problem with the door installation We have reviewed the pictures sent and can not see a problem with our productIf Mr *** is still not satisfied with it maybe a little custom millwork at the top would solve his problem Thanks again!

Miss *** came to us and purchased two doors to be installedShe paid in fullWe are ready to install her doors. The information she provided is incorrect. She did not return to cancel her order in hours as she stated. We actually discussed her doors several times over many
days.We would rather not paint this in a bad light for Miss *** is a very nice person. Again, Miss *** made a purchase and we would be happy to provide her doors. Please consider omitting this complaintThis a business transaction and should not be classified as a complaint.
Thanks!

Revdex.comWe have been in contact consistently with the customer and have been working to resolve any issue Not at anytime were the concerns ignored We have worked several times to try to resolve the issue by re addressing the installation of our product It has been been determined
that the issues were in an area above the installation of our product This area was not done sufficiently in its initial construction by another party and directly affected our products performanceThis is where we think it is as of now When several attempts to service our product seemed to resolve the issue and over time we were notified by the customer some issues still persisted we looked at other areas We have been to the customers house and performed the additional service work and seems to have addressed the problem and consider it resolved as we have not heard of any more issues over the last week since the rains We will always try to do what is need to work and take of our customers.Thank YouAllied Aluminum

I would steer clear of this company We had a policy from them back in with no claims and in they decided not to renew usSent us shopping for liability insurance After which they wanted an audit and then demanded more money from us I called them multiple times to try to resolve but no responseyears later they send out a bill saying we owe I call again but just like the last time and once again no response They sent us to collections and once did not respond to our calls and concerns