Sears Roebuck & Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Please review pictures of the door and gap (unevenness)at top of door]
Regards,
*** ***

Revdex.comWe will call to set a time to resolve any issue.ThanksAllied AluminumTell us why here

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Their response was not quite accurateThey did visit my house and said someone would be out next weekNo one showedI again called several times and was finally given a date and time for repairAgain no one showedYesterday they called and said someone would be out to repairThey did come and the repairs have been doneI am waiting now to see if the windows will continue to work as we were originally told

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I hired Allied to add a Sunroom to my homeI consistently begged them for over months to prevent it from leaking every time it rained. After months of requests person came out and made a repair to a section roughly ft long and left. It continued to leak and I continued to ask for Allied to stand behind their work. I received two in home visits over the next year by Mr *** who would look at it and assure me that the could and would make the necessary repairs. Unfortunately, those assurances never yielded any additional effort to repair the room and stop the water leaking.On Sunday May the 8th, I was promised by Mr *** that they would "for sure" get a repair person to address the leakingThey never showed or made any effort to contact me. On Monday May the 16th I asked AGAIN when they would be out and was then told I was "on the list" In an effort to prevent the flooding of the room when it would rain and assuming at this point that Allied was only interested in promising to make the repairs and never making good on that, I hired a third party to come and do the repair that was Allied Aluminums responsibility. The total cost for the repairs they made are $which I have a detailed invoice and pictures of the problems Allied ignored during their installations At this point, I believe Allied should reimburse me for this cost
Regards,
*** ***

Revdex.comWe have contacted the customer and have resolved this between the two parties. Thank You Allied Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After allied received the claim they called and had Me call you that they called me.That's all they did. Have not heard from them since and nobody has been out to fix the problem
Regards,
*** ***

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*** *** *** *** ***These people have now set three different times promising to come out, never showing up or changing it every timeI have no confidence after this many months they ever willI had to cancel going to my Bible study on two different occasions attempting to make time available so these people could come and fix the doorOn both occasions, they were a no show

Revdex.chave contacted the customer and set a new time to adjust the product. We did respond respond to the customer and met with the at their home to check the issue. We told them we would contact them to set a time to do the service. They understandably wanted it done a s soon as
possible. They had called us before we were able to call and arrange a time. We apologize it was not as timely as they expected and there was confusion about the time that was evidently set. We will make sure they are taken care of. Thank YouAllied Aluminumus why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No doors were purchasedThere was no order to cancelI did mention getting a refund, and was one reason I drove down all the way back down the next morningThere is no contract, and their policies were not explained to me the first or second day I was inI did not worry too much because nothing was purchased. Since the day before I submitted my complaint to you, they want me to talk with ***, the person this started withI was told he would contact meBut, so far no responseI called again last Friday, and was told I was a nice and they want to deal with me, and right now I have an in store creditThat was *** I talked with and I do appreciate her keeping it friendly, as that is what we must do to work togetherI do not want to hurt this company in any way, as they are a legit company, and if we can work this out then, would like the post to not be posted on your websiteBut, I want this over, and am tired of itI actually do need a back door, and have offered a compromise, if they are unwilling to refund my money, then I can buy one door if they can refund the restI told wait until Tuesday because *** is out of town to see if this will workI have not heard backIf *** is too busy then, how about a refundI will work with you to make sure this is not posted if we can come to an agreementA refund being great!Regards,*** ***
Regards,
*** ***

we called *** and told him we were on the way to check out his door He said he could not wait for us and we were very near his home We were told to just come look at it it and we did I will ck to see how it was handled.thxI sent this to you on the 1st request Do not know why you did not receive it thx

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with Allied, who has offered reimbursement for the expense incurred to make the repairs, however to date no check has been received.  Until this occurs, I consider the matter still ongoing.
Regards,
[redacted]

Revdex.comWe have contacted the customer and look to resolve any concerns. Thank You!Allied Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Allied Aluminum Products, the company in which I filed my complaint against, contacted me after I filed the complaint requesting me to remove it. They said they would come and address the problem with their faulty installation the following week. They never called me again nor came to my house to even look at the installation of the door on my house regarding the initiated complaint. I have never heard from these people to date. It appears they have not attention of attempting to do anything regarding their breach of contract. The purchase price for this door and installation was $638.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Below are copies of emails to and from [redacted] that support my complaint beginning September, 2016.  Prior to the emails were numerous phone calls to and from [redacted] for several years where he promised to send someone out to repair the leak.  There was only one time he sent someone to do the repair, but it was not successful.  I had promise after promise from him to send someone and no one came.  I know it has been a long time since 2013 but I believed [redacted] would fulfill his promises and I think I have been more than fair waiting all this time.Please let me know if you need copies of the emails or just ask [redacted] himself.
Regards,
[redacted]______________________________________________________________________...⇄ Sep 24, 2016 6:13 PM, "Christine Pigg" wrote: Hi Dave.  We have a couple of problems with our enclosure. 1.  Per our discussion, no one has to repair the two leaks. 2. As you are aware, we planned on carpeting the deck floor.  We have had someone out to give us an estimate and was told that it will be impossible to use (wall to wall) carpet because the door that swings into the room is too close to the floor to allow any sort of covering.  We either have to swing the door out or replace the door.  Is there any way to shorten the door and leave it swinging in? Thanks.  Christine  -----Original Message-----From: [redacted] Wilmes To: Christine Pigg Sent: Sun, Sep 25, 2016 01:43 PMSubject: Re: ProblemsHi Christine I will get the guys out this week. We can either shorten the door or there may be enough room to raise the sweep on the bottom of the door...it is adjustable.  I can have them do that when they are there.  Let me know how much clearance you need for carpet.Thanks Dave      From: Christine Pigg [mailto:[email protected]] Sent: Friday, September 30, 2016 4:18 PMTo: [email protected]: Problems Dave, do you know when your guys are coming? We've been waiting since labor day for the leaks to be repaired and this week for the door to be adjusted (both doors need adjusted) for carpet. We cannot get carpet laid or use the deck until this is taken care.  Thanks. Christine [redacted] A. Wilmes ([email protected])To:you Details Mon, Oct 3, 2016 11:27 am   Christine- Sorry, last week was not good with rain.  I will have my guy come by Wednesday to adjust doors etc. Thanks for your understanding. Dave [redacted] A. WilmesAllied Aluminum Products, Inc.1410 W. Market StreetLouisville, KY 40203-1338(502)568-1100  (502)354-3120 cell  (502)568-1405 faxwww.visitallied.com   Christine Pigg ([email protected])To:you (Bcc) + 1 more Details       Tue, Oct 18, 2016 6:19 pm  [redacted], we are having carpet installed tomorrow (Wednesday) and we have to have the leaks repaired as soon as possible.  I know it is outdoor carpet but I don't want the new carpet to get soggy wet right out of the starting gate.  In the future to keep carpet from getting too wet we are having curtains installed.   We have been very patient about these leaks, but don't you think it's time to do the repairs?  We've recently been waiting since labor day but this was mentioned to you a year or so ago. Also don't forget about the screen door adjustment to be done by your guys. Thanks, Christine  Christine Pigg ([email protected])To:you (Bcc) + 1 more Details        Tue, Jan 17, 2017 8:32 pm  Dave, I hate to bother you again, but that leak is worse than ever.  It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problem. It is not unusual to have about a 1/2 - 3/4 gallon of water with each rain and last night was no exception. Thanking you in advance. Christine Pigg  Christine Pigg ([email protected])To:you (Bcc) + 1 more Details        Sun, Jan 22, 2017 3:49 pm  Dave, I sent the following email to you last week - Tuesday, January 17 - but I have not gotten a response from you.  Thanks,Christine-----Original Message-----From: Christine Pigg To: dawilmes Sent: Tue, Jan 17, 2017 7:32 pmSubject: Big Problem Dave, I hate to bother you again, but that leak is worse than ever.  It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problem. It is not unusual to have about a 1/2 - 3/4 gallon of water with each rain and last night was no exception. Thanking you in advance. Christine Pigg  Christine Pigg ([email protected])To:you (Bcc) + 1 more Details       Sun, Jan 22, 2017 3:55 pm  Subject: Fwd: Big ProblemDave, I sent the following email to you last week - Tuesday, January 17 - but I have not gotten a response from you.  Thanks,Christine-----Original Message-----From: Christine Pigg To: dawilmes Sent: Tue, Jan 17, 2017 7:32 pmSubject: Big Problem Dave, I hate to bother you again, but that leak is worse than ever.  It's been leaking ever since the last repair but I have had an out-of-state funeral, my husband had heart surgery, my mother has been ill and with the holidays, this is the first chance I have had to let you know the problem. It is not unusual to have about a 1/2 - 3/4 gallon of water with each rain and last night was no exception. Thanking you in advance. Christine Pigg [redacted] A. Wilmes ([email protected])To:you Details      Mon, Jan 23, 2017 11:07 am  Christine- I did get your email message.  Sorry for the delay response and your rough go of things over the holidays. I will schedule a day to come by.  Looks like some good days this week.  Ill keep intouch. Thanks Dave [redacted] A. WilmesAllied Aluminum Products, Inc.1410 W. Market StreetLouisville, KY 40203-1338(502)568-1100  (502)354-3120 cell  (502)568-1405 fax Christine Pigg ([email protected])To:you (Bcc) + 1 more Details       Mon, Jan 23, 2017 4:54 pm  Thanks so much, Dave. Christine Christine Pigg ([email protected])To:you (Bcc) + 1 more Details   Sun, Feb 12, 2017 7:26 pm  Just a reminder about our leaky roof over deck.  Last week we collected over a gallon of rain water in a 24 hour period.  As you know there are at least two leaks. Thanks. Christine                Christine Pigg ([email protected])To:you (Bcc) + 1 more Details    Sun, Feb 12, 2017 7:26 pm                Dave, I am very disappointed that we have not heard from you about our leaky roof. We have been dealing with this problem since the roof was installed in 2013 and it is getting worse. I would like to get this resolved before the rainy season really begins.  Please put us at the top of your list before your new customers.  Christine   Christine Pigg ([email protected])To:you (Bcc) + 1 more Details     Wed, Jul 5, 2017 9:44 pm  Dave, it has been almost 5 months since the last time I emailed you on Feb. 23, 2016 (see below) about our leaky roof without a response from you.   Friday night during the rain storm, we had to put 12 containers on the porch under all the leaks as the problems are increasing.   I am very disappointed in the lack of customer service we have received for this same problem and I think I have been very patient.  Since this has been going on since 2013 and the problem is getting worse, this will be my last request to you to repair the leaks. Christine   Christine Pigg ([email protected])To:you (Bcc) + 1 more Details           Thu, Jul 13, 2017 12:42 pm  Dave, it has been almost 5 months since the last time I emailed you on Feb. 23, 2016 (see below) about our leaky roof without a response from you.  Friday night during the rain storm, we had to put 8 containers on the porch under all the leaks as the problems are increasing.   I am very disappointed in the lack of customer service we have received for this same problem and I think I have been very patient.  Since this has been going on since 2013 and the problem is getting worse, this will be my last request to you to repair the leaks. Christine

No problem. Unfortunately our awning maker was unable to produce this as she explained. We will drop the $300.00 deposit in the mail. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is a rejection of a typical response made by a business trying to minimize any harm this complaint could do to their "family owned" reputation. This family owned business may be nice and easy to deal with when finalizing a sale and installing their products, but beware if you ever have any problems with the product that they sell you. Allied Aluminum lacks in customer service skills.This complaint could have been easily avoided if this information was communicated at my initial phone call. I would have been willing to work with them and paid for any reasonable labor costs involved in getting this defective motor (under warranty) removed and replace with a new one. But, months of ignoring, avoiding and trying to figure out what to do on Allied Aluminum's part only created frustration.An apology and reasonable cost offer to resolve this issue will be accepted only if I am contacted directly by phone or email by Allied Aluminum. I will not attempt to contact them again or refer their products and service to anyone else if I fail to be contacted. I will go elsewhere to resolve my issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 This is not the outcome I was hoping for. I wanted the awning put up because it was a gift for an anniversary.  I feel the company took the easy way out. I also feel they gave me a low estimate and didn't want to honor it, therefore they backed out of the deal.

Please have her get in touch with us  We will make arrangements to caulk where needed.  Thx

We received a call one evening from [redacted] and before I could even check my messages and get back with him he had already contacted the Revdex.com. This  should not be considered a complaint. We have no problem helping [redacted]  Will contact him next week and see what is wrong.[redacted]

Revdex.comWe have reviewed this.  The background is that this is a manufacturer warranty issue of the motor backed by them.  This is not a labor or workmanship issue under our company warranty. We will try to assist the homeowner however we can and give them a cost estimate to remove the item...

from the awning so they can send it to the manufacturer for repair if needed.  The homeowner is not obligated to use our services if needed.   We will contact them and help any way we can. ThanksAllied Aluminum