Good afternoon:We would like to express our deepest apologies concerning your compliant and do understand your concernsAs per stated in our moving agreement (attached) we have an allotted time-frame in which to deliver any goods, items, and other personal belongingsIn notice of this agreement, which was signed by you we are not in violation of those termsPlease understand that we do work to offer the fastest service to our customers but do have to operate within a time-frame that can be successfully executed do to business constraints (otherwise due to business and availability of our staff to get your items to you safely)We would stress that you please read carefully the agreement in which you signed before making arrangements, we do not want create any difficulties with your move but state specifically the time-frame that we operate in and in reference to the safe delivery of your goods, items, and personal belongingsMoving forward we wish you the best in your new home and hope that this miscommunication does not alter your feelings toward our continual hard work to service our customersWe take pride in what we offer and your case is not subject to any wavering of this mission.Thank you,Ray O***Best Moving & Storage
Okay, here are the scanned documents As I am pretty old, I probably did not do a great job of scanning If you want me to fax them, this I can do I have constantly tried to contact these companies, American National Van Lines and Best Moving & Storage, Inc., and have left messages So far neither one has communicated with me ANVL's contact is a [redacted] , and he was particularly impolite and unhelpful during the whole moving disaster Now he will not return my calls Probably thinks the furniture has been delivered and it is no longer an issue, especially since I have paid them*** at BMS,Inc said that she would get back to me ten days ago Now when I attempt to reach her, the mail box is full Once again, paid in full! I honestly do not want anyone to experience what I went through Thank you [redacted]
Sent: Friday, February 12, 2:PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc Christy [redacted] - Ms [redacted] ’ household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms [redacted] of the delivery window of 2-business days Ms [redacted] ’ items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs [redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms [redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs [redacted] then stated that the driver wouldn’t allow her to check the items off of the inventory sheetThe issues raised by Ms [redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms [redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms [redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn’t note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised
We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes Thank you, [redacted]
Best Moving did a great job moving my home from Alabama to Texas! I was really stressed out by the whole moving process- this was our first move ever and we are a family with children and two animals, so we were pretty unsure of what to expectSince were a big family, we had a lot of furniture: bedrooms, living room, kitchen, backyard furniture, dinning room and a family roomWe were nervous that this will be a costly move, but best moving looked at our belongings carefully and gave us a better estimate then other companies we calledOur move was on a rainy day; despite the weather Best Moving’s team arrived on time and were ready to workThey were polite, efficient and they were careful with our furniture since nothing was damaged during the process of the moveThe team arrived with our furniture in our new home a few hours late, but they communicated with us effectively so we knew exactly how to plan our day and our move inWhen the arrived at our new home they quickly unpacked the truck and helped us place everything where we wantedOverall extremely satisfied and would recommend to anyone
I was scheduling a move from Houston to Wichita KS and received a call back from Frank *** He was very informative over the phoneI told him that I was still figuring out if I would move my stuff myself or use them, but decided in order to lock in the dates to pay the $depositFrank reassured me that this would be refundable if I changed my mind Quotation cancellation policy said the sameI called back a few days later (and a few weeks before the scheduled move) to let them know that I needed to refund the deposit and cancel the moveI contacted them many times in email and in phone and was assured that it would be taken care ofIt was never doneI contacted my credit card company to file a dispute and three months later Best Moving still hasn't refunded my chargeThe credit card covered the amount disputed and competed an investigation, but I never heard from Best Moving again!
We are reaching out the the customer directly via email per her requestIt is our sincerest desire to work toward resolution to these matters as quickly as possible
*** *** contracted with us to move her mother
from Fayetteville AR to Norwalk CAFrom
the very beginning we experienced difficulties communicating with *** *** due
to the time difference and her
work scheduleOur communications with her mother
were very limited as well, as *** was the contact person
The job we were hired to do had a pick up window of July *** through July ***We explained to the customer that we can schedule
the pick up on either day, which is why we work within a pick up windowThe
customer was very upset stating that her mother was wanting to have the move
done only on the ***We explained to *** *** several times that the
move was scheduled with a pick up window of three daysOn July ***h,
a representative from our company spoke with *** *** in great length and
detail and explained to her the pick up and delivery schedules*** *** was
also advised to refer to her contract which contains the same information*** *** was not happy with the pick up or delivery windows that were explained to
her. Unfortunately, these details were
previously put in place by the broker who coordinated *** ***’s move with us
We had no control over the schedule she chose
*** *** did not have a delivery address for her goods and
informed us that she was working on securing a storage unitAs I stated
before, it was very difficult to reach *** *** during this timeSeveral days passed before she informed us that she was
going to store the items in her garage instead of a storage facility
*** *** was never told that items were delivered to a
storage unit*** *** called the office several times and spoke to customer
service representatives harshly, blaming them for her mother’s health problems
and threatening to call an attorneyEach time the contract was explained to
*** ***, and the pick up and delivery scheduled was outlined as well
Our office has just been notified of the damages and losses
Although *** *** did file a claim, she did not accept the settlement for the
claim, neither did she contact our office to try to work toward a resolution
for items that were lost or damaged
We are reaching out to *** *** in an effort to resolve the
losses and damages she experienced during her moveWe are willing to offer her
reasonable compensation for her damages
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
From: *** *** ***
Sent: Wednesday, March *** 5:PMTo: ***Subject: Complaint ID ***
Dear Sirs, I have not
received anything from you or the business in regards to my original complaint
I lodged back in February and I am following up with you on this matter
I have not heard
anything back from the company, aside from the letter I mentioned in my
original complaint, where they were only willing to reimburse me for $for
the damages and theft of my mother's belongings. However, I did read
their response on your website from the company. I was not aware
that I would not receive any notices in my personal email, either from you
or the company, that they had responded.
However, in response to
their reply of the complaint, I did not blame any of their representatives
of my mother's health, I only reiterated to them that my mother's health was
not good and that she had heart problems, and that their representatives that
my mother spoke to where very rude to her and were causing her undue
stress. I stated to them the fact that they, the
company, were holding her belongings for nearly a month, added to my
mother's stress level. In response to their statement that they did not
tell me that my mother's belongings were taken to a storage unit in Los Angeles
is false. My mother contacted the company after a few weeks, and they
told her, my mother, that her belongings were delivered to a storage unit in
Los Angeles. The woman that my mother spoke with was extremely rude, judgmental
and unfeeling as to my mother's request for information. Also in
response, I did not "threaten"
at any time of contacting an attorney. I did however state that I worked
for an attorney and would be asking questions. I find the response
from the company extremely insulting
If you could please
contact me at my personal email address *** with any information, or an update, I would greatly appreciate it. I
would like to resolve this matter, but as I stated in my original complaint,
the damage and theft from the company, and/or its employees far exceeds the $
that they were willing to settle for
Sincerely, *** ** ***
Called this company after another mover stood us up on the day we had to be outMy fault for going against my better judgment in using the cheapest mover I could findDavid came through and had my belongings picked up from Houston and delivered to Chicago in daysThe estimate was within 5% of the actual cost and the service from the movers in both cities was second to noneI know that people have different experiences with movers, and my expectations were pretty low after being stood up on moving day by another company Best Moving came thru and I'm ecstatic at how things turned outstars
Included is additional information regarding this issue and our commitment to providing the best services possible to our customersPlease read carefully and sorry for the miscommunication; General Information on time-frameKindest Regards,
Ray O***
Best Moving & Storage
Sent: Friday, February 12, 2:PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc
"">
Christy [redacted]-
Ms[redacted]' household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms[redacted] of the delivery window of 2-business days. Ms[redacted]' items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs[redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms[redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs[redacted] then stated that the driver wouldn't allow her to check the items off of the inventory sheetThe issues raised by Ms[redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms[redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms[redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn't note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised
We are pleased to have this opportunity to address the issues and concerns raised by this customer. We booked a move for this customer using a two-day pick-up window. We made it clear...
that the pick-up would happen on one of the two days listed as options for pick up. We performed the pick-up based upon an estimated list of items the customer provided to us. When our foreman arrived, the customer had an additional 37 c.f. of items. He was only charged $129.50 for the additional items and $146.80 for packing materials. When the customer was presented with the revised estimate he had the opportunity to accept or reject the estimate. We NEVER force or coerce our customers to sign paperwork. In fact, the following is listed on the Revised Estimate in bold print: “Sign this document only if you agree to the new total estimated price. Do not sign this document if blank.” In regards to the shuttle, it was explained to the customer that if there is no access for a 53’ trailer at the delivery location, we will need to secure a shuttle. This fee is charged to cover the cost for the use of a smaller truck. Shuttle charges can range from $300-$700, this is clearly stated in our paperwork. By giving this customer a shuttle for $200.00 we are absorbing some of the cost associated with securing the shuttle. In regards to the delivery timeline. The customer informed us that his first available date for delivery is August 8th. Currently his delivery is scheduled to be completed on or immediately after that date. We have spent a great deal of time explaining the terms of our contract to this customer, and are available to answer any questions or resolve any concerns he may have. We are committed to providing quality services, and are taking every step to communicate openly and honestly with this, and all of our customers.
Okay, here are the scanned documents. As I am pretty old, I probably did not do a great job of scanning. If you want me to fax them, this I can do.
I have constantly tried to contact these companies, American National Van Lines and Best Moving & Storage,...
Inc., and have left messages. So far neither one has communicated with me. ANVL's contact is a [redacted], and he was particularly impolite and unhelpful during the whole moving disaster. Now he will not return my calls. Probably thinks the furniture has been delivered and it is no longer an issue, especially since I have paid them. [redacted] at BMS,Inc said that she would get back to me ten days ago. Now when I attempt to reach her, the mail box is full. Once again, paid in full!
I honestly do not want anyone to experience what I went through.
From: Lisa K[redacted] Sent: Friday, February 12, 2016 2:04 PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc
[redacted]
This...
customer was picked up on October 29, 2015. The customer provided us with a first available date for delivery of November 2, 2015. We informed the customer at pick up that we work within a delivery window, and the date provided as the first available delivery date is used to calculate their delivery window. While we work very hard to accommodate the customer’s first available delivery date, we work within the window to allow for unforeseen delays and circumstances that occur outside of our control. In this case, the customer’s items went out for delivery to be delivered on 11/2, however our truck was deemed to be overweight, so we had to re-route our driver and schedule a redelivery for this customer. The customer was informed of the issue and asked to be updated as soon as a redelivery was scheduled. We contacted the customer on November 9th, to let them know that their items had gone out for delivery over the weekend. When we spoke to the customer there were no discussions about being dissatisfied with our services. We will reach out to the customer again to ensure that we have exhausted all efforts to complete quality customer service regarding their moving experience with us.
This company is a scam. They are the worst moving company I've ever dealt with. I called initially and completed an inventory over the phone with a guy named Raymond. He quoted me at $1440 total. I paid a deposit that same day. I was relocating from Houston to Denver for work and I did not have a delivery location yet so he offered me 30 days storage. I already started the job in Denver so I was not in Houston at the time and once I secured a home I called and arranged the move. I was told the movers will arrive on saturday morning between 8-10am. I purchased a plane ticket from Denver to Houston to arrive friday evening so I could meet them on Saturday morning. I waited all morning and when I called them, they said they will be arriving on sunday instead. I explained to them that I made my flight arrangements based on the schedule they said. I was supposed to fly back to Denver on Sunday and be at work on Monday. Due to this last minute change, I had to purchase another ticket from Houston to Denver for monday, costing me an additional $400 and missing a day of work. When the movers showed up on sunday morning, they immediately said there are more items than listed and increased the price from $1440 to $4800. I did not have time to make other moving arrangements but I was able to make them reduce to $4400. I thought this was completely unreasonable but due to desperation, I continued with the move. They didn't even take everything. I left several items behind to reduce the cost. Then about a week later, I got a call on friday from the delivery mover saying they will arrive at my new home in Denver on saturday morning. But he told me that he will charge me an additional $550 because his truck would not fit in my neighborhood. I asked him how he could make that determination without seeing the place. He gave me some incoherent excuse but agreed to meet me at the drop location on saturday and then decide if his truck is too big. In the morning, I got a call from the same driver saying he made a mistake and that he had another delivery in the morning and that I will be the next one at noon. I met them at noon, they arrived and verified that there was plenty of space for the truck. He parked right next to the access door. Then he said he is only going to move my items 75ft from the truck, unless I pay him $300 more to take it into my apt. I asked him to show me where it says that in the contract. I showed him my copy and he had the same copy that I signed in Houston. There was no mention of these extra fees in the contract. He said it doesn't matter what the contract says and that he does not work for free. I called Best Moving and Storage and spoke with a guy named Frank. He was completely rude and unprofessional. He said I should just pay him and file a claim later even though it doesn't say it in the contract. I agreed to pay the driver $100 so the delivery could continue. As they were bringing the items into the apt, I was unpacking what I could. When they were done, the driver came over and told me to sign and pay him the rest of the delivery fees. I gave him the money order but told him that I did not have enough time to verify the inventory list. He said he was in a rush to go to the next delivery and that if there were any items missing or damaged, I'd have 6 months to report and file a claim. I reluctantly signed and he left. I kept unpacking and a couple hours later realized that there were several items missing. A tv, my bed frame, and a few small decorative items. I immediately contacted the driver and informed him of the missing items. He said that there was a possibility that the items were delivered to the two other individuals he visited that day. He said he would contact them and update me. After no answer for a few days, I contacted Best Moving and Storage and was once again confronted with Frank. I told him what happened and that I felt completely disappointed in the service. I paid in full, even when they inflated the price, and expected all my items to arrive. He transferred me to a lady named Lisa who was just as rude and clueless on how to provide customer service. She kept asking me why I signed the contract. I told her the driver was walking out claiming he had another delivery and he was late. He was not going to stay and complete an inventory with me. She had a hard time understanding that. I filed a claim and have been waiting for a resolution since. I am sleeping on a mattress on the floor because they "lost" my bed frame. I contacted the movers that loaded my items in Houston and he verified that everything was on the truck. I have gone out of my way to work with these people. I reluctantly paid their outrageous fees in full expecting to at least receive decent customer service. Their whole operation is garbage. The back office support is rude and unprofessional. After looking them up on [redacted], I realized how many others had similar experiences to mine. This company should be shut down and penalized severely for the way they've been abusing and extorting customers during difficult times.
Best Moving and Storage is the only moving company I'll use. I've had horrible issues with other companies in the past and this has been the only company that didn't leave me with a headache and empty wallet! Best Movers kept my possessions in pristine condition and the workers were polite. I don't think finding polite workers is common anymore based on my past experiences. A friend had recommended Best Moving to me and I will do the same - thanks guys!
Good evening:
After looking into your inquiry and speaking to logistics I have confirmed that your shipment is in route. Please contact Lisa K[redacted] at [email protected] to assist in resolving this issue accordingly, or please call our office at 866-295-9933 and speak with customer...
service. We are sorry for any inconveniences you have may experienced and would hope to communicate and provide any resolution if we have not met our guidelines for delivery. Upon your communication please respond to this issue so we can close this compliant through this portal. Once again we are look forward to assisting you and offering any resolution that will rectify any issues you may have experienced.
Kindest Regards,
Brian D[redacted]
Resolution Department
Best Moving & Storage
866-295-9933
Good afternoon:We would like to express our deepest apologies concerning your compliant and do understand your concernsAs per stated in our moving agreement (attached) we have an allotted time-frame in which to deliver any goods, items, and other personal belongingsIn notice of this agreement, which was signed by you we are not in violation of those termsPlease understand that we do work to offer the fastest service to our customers but do have to operate within a time-frame that can be successfully executed do to business constraints (otherwise due to business and availability of our staff to get your items to you safely)We would stress that you please read carefully the agreement in which you signed before making arrangements, we do not want create any difficulties with your move but state specifically the time-frame that we operate in and in reference to the safe delivery of your goods, items, and personal belongingsMoving forward we wish you the best in your new home and hope that this miscommunication does not alter your feelings toward our continual hard work to service our customersWe take pride in what we offer and your case is not subject to any wavering of this mission.Thank you,Ray O***Best Moving & Storage
Okay, here are the scanned documents As I am pretty old, I probably did not do a great job of scanning If you want me to fax them, this I can do I have constantly tried to contact these companies, American National Van Lines and Best Moving & Storage, Inc., and have left messages So far neither one has communicated with me ANVL's contact is a [redacted] , and he was particularly impolite and unhelpful during the whole moving disaster Now he will not return my calls Probably thinks the furniture has been delivered and it is no longer an issue, especially since I have paid them*** at BMS,Inc said that she would get back to me ten days ago Now when I attempt to reach her, the mail box is full Once again, paid in full! I honestly do not want anyone to experience what I went through Thank you [redacted]
Sent: Friday, February 12, 2:PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc Christy [redacted] - Ms [redacted] ’ household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms [redacted] of the delivery window of 2-business days Ms [redacted] ’ items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs [redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms [redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs [redacted] then stated that the driver wouldn’t allow her to check the items off of the inventory sheetThe issues raised by Ms [redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms [redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms [redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn’t note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised
We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes Thank you, [redacted]
Great company with a friendly staff! I will definitely use this company again
Best Moving did a great job moving my home from Alabama to Texas! I was really stressed out by the whole moving process- this was our first move ever and we are a family with children and two animals, so we were pretty unsure of what to expectSince were a big family, we had a lot of furniture: bedrooms, living room, kitchen, backyard furniture, dinning room and a family roomWe were nervous that this will be a costly move, but best moving looked at our belongings carefully and gave us a better estimate then other companies we calledOur move was on a rainy day; despite the weather Best Moving’s team arrived on time and were ready to workThey were polite, efficient and they were careful with our furniture since nothing was damaged during the process of the moveThe team arrived with our furniture in our new home a few hours late, but they communicated with us effectively so we knew exactly how to plan our day and our move inWhen the arrived at our new home they quickly unpacked the truck and helped us place everything where we wantedOverall extremely satisfied and would recommend to anyone
I was scheduling a move from Houston to Wichita KS and received a call back from Frank *** He was very informative over the phoneI told him that I was still figuring out if I would move my stuff myself or use them, but decided in order to lock in the dates to pay the $depositFrank reassured me that this would be refundable if I changed my mind Quotation cancellation policy said the sameI called back a few days later (and a few weeks before the scheduled move) to let them know that I needed to refund the deposit and cancel the moveI contacted them many times in email and in phone and was assured that it would be taken care ofIt was never doneI contacted my credit card company to file a dispute and three months later Best Moving still hasn't refunded my chargeThe credit card covered the amount disputed and competed an investigation, but I never heard from Best Moving again!
We are reaching out the the customer directly via email per her requestIt is our sincerest desire to work toward resolution to these matters as quickly as possible
*** *** contracted with us to move her mother
from Fayetteville AR to Norwalk CAFrom
the very beginning we experienced difficulties communicating with *** *** due
to the time difference and her
work scheduleOur communications with her mother
were very limited as well, as *** was the contact person
The job we were hired to do had a pick up window of July *** through July ***We explained to the customer that we can schedule
the pick up on either day, which is why we work within a pick up windowThe
customer was very upset stating that her mother was wanting to have the move
done only on the ***We explained to *** *** several times that the
move was scheduled with a pick up window of three daysOn July ***h,
a representative from our company spoke with *** *** in great length and
detail and explained to her the pick up and delivery schedules*** *** was
also advised to refer to her contract which contains the same information*** *** was not happy with the pick up or delivery windows that were explained to
her. Unfortunately, these details were
previously put in place by the broker who coordinated *** ***’s move with us
We had no control over the schedule she chose
*** *** did not have a delivery address for her goods and
informed us that she was working on securing a storage unitAs I stated
before, it was very difficult to reach *** *** during this timeSeveral days passed before she informed us that she was
going to store the items in her garage instead of a storage facility
*** *** was never told that items were delivered to a
storage unit*** *** called the office several times and spoke to customer
service representatives harshly, blaming them for her mother’s health problems
and threatening to call an attorneyEach time the contract was explained to
*** ***, and the pick up and delivery scheduled was outlined as well
Our office has just been notified of the damages and losses
Although *** *** did file a claim, she did not accept the settlement for the
claim, neither did she contact our office to try to work toward a resolution
for items that were lost or damaged
We are reaching out to *** *** in an effort to resolve the
losses and damages she experienced during her moveWe are willing to offer her
reasonable compensation for her damages
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
From: *** *** ***
Sent: Wednesday, March *** 5:PMTo: ***Subject: Complaint ID ***
Dear Sirs, I have not
received anything from you or the business in regards to my original complaint
I lodged back in February and I am following up with you on this matter
I have not heard
anything back from the company, aside from the letter I mentioned in my
original complaint, where they were only willing to reimburse me for $for
the damages and theft of my mother's belongings. However, I did read
their response on your website from the company. I was not aware
that I would not receive any notices in my personal email, either from you
or the company, that they had responded.
However, in response to
their reply of the complaint, I did not blame any of their representatives
of my mother's health, I only reiterated to them that my mother's health was
not good and that she had heart problems, and that their representatives that
my mother spoke to where very rude to her and were causing her undue
stress. I stated to them the fact that they, the
company, were holding her belongings for nearly a month, added to my
mother's stress level. In response to their statement that they did not
tell me that my mother's belongings were taken to a storage unit in Los Angeles
is false. My mother contacted the company after a few weeks, and they
told her, my mother, that her belongings were delivered to a storage unit in
Los Angeles. The woman that my mother spoke with was extremely rude, judgmental
and unfeeling as to my mother's request for information. Also in
response, I did not "threaten"
at any time of contacting an attorney. I did however state that I worked
for an attorney and would be asking questions. I find the response
from the company extremely insulting
If you could please
contact me at my personal email address *** with any information, or an update, I would greatly appreciate it. I
would like to resolve this matter, but as I stated in my original complaint,
the damage and theft from the company, and/or its employees far exceeds the $
that they were willing to settle for
Sincerely, *** ** ***
Called this company after another mover stood us up on the day we had to be outMy fault for going against my better judgment in using the cheapest mover I could findDavid came through and had my belongings picked up from Houston and delivered to Chicago in daysThe estimate was within 5% of the actual cost and the service from the movers in both cities was second to noneI know that people have different experiences with movers, and my expectations were pretty low after being stood up on moving day by another company Best Moving came thru and I'm ecstatic at how things turned outstars
Included is additional information regarding this issue and our commitment to providing the best services possible to our customersPlease read carefully and sorry for the miscommunication; General Information on time-frameKindest Regards,
Ray O***
Best Moving & Storage
Sent: Friday, February 12, 2:PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc
"">
Christy [redacted]-
Ms[redacted]' household items were picked up on October 28, 2015, with a first available date for delivery given as October 31, We informed Ms[redacted] of the delivery window of 2-business days. Ms[redacted]' items went out for delivery on November 3, We contacted her on that date to inform her that her items were in transport, and provided her with the name and contact information for her driverMs[redacted] called us on November 9, to inform us that she had some difficulties with the driver during deliveryShe stated that the driver was rude and that three of her items were missing from her inventory sheetI informed Ms[redacted] that we had received her inventory back from the delivery, and that there were no missing or damaged items noted on the inventory sheetMs[redacted] then stated that the driver wouldn't allow her to check the items off of the inventory sheetThe issues raised by Ms[redacted] were taken to management who followed up with the driver and was given a different account of the deliveryWe have reached out to Ms[redacted] and provided her with claims information to file a claim on the missing items that she has reportedWe have been willing to assist Ms[redacted] with filing a claim, despite the fact that the customer signed her inventory sheet stating that all items listed were receivedAgain, customer didn't note any missing or damaged items on the inventory sheet when she signed itWe will reach out to the customer again to ensure that we have reached a resolution of the issues raised
Scam!!!! I hate that I have to give them a 1 star rating... There should be a zero star. Fake!
We are pleased to have this opportunity to address the issues and concerns raised by this customer. We booked a move for this customer using a two-day pick-up window. We made it clear...
that the pick-up would happen on one of the two days listed as options for pick up. We performed the pick-up based upon an estimated list of items the customer provided to us. When our foreman arrived, the customer had an additional 37 c.f. of items. He was only charged $129.50 for the additional items and $146.80 for packing materials. When the customer was presented with the revised estimate he had the opportunity to accept or reject the estimate. We NEVER force or coerce our customers to sign paperwork. In fact, the following is listed on the Revised Estimate in bold print: “Sign this document only if you agree to the new total estimated price. Do not sign this document if blank.” In regards to the shuttle, it was explained to the customer that if there is no access for a 53’ trailer at the delivery location, we will need to secure a shuttle. This fee is charged to cover the cost for the use of a smaller truck. Shuttle charges can range from $300-$700, this is clearly stated in our paperwork. By giving this customer a shuttle for $200.00 we are absorbing some of the cost associated with securing the shuttle. In regards to the delivery timeline. The customer informed us that his first available date for delivery is August 8th. Currently his delivery is scheduled to be completed on or immediately after that date. We have spent a great deal of time explaining the terms of our contract to this customer, and are available to answer any questions or resolve any concerns he may have. We are committed to providing quality services, and are taking every step to communicate openly and honestly with this, and all of our customers.
Okay, here are the scanned documents. As I am pretty old, I probably did not do a great job of scanning. If you want me to fax them, this I can do.
I have constantly tried to contact these companies, American National Van Lines and Best Moving & Storage,...
Inc., and have left messages. So far neither one has communicated with me. ANVL's contact is a [redacted], and he was particularly impolite and unhelpful during the whole moving disaster. Now he will not return my calls. Probably thinks the furniture has been delivered and it is no longer an issue, especially since I have paid them. [redacted] at BMS,Inc said that she would get back to me ten days ago. Now when I attempt to reach her, the mail box is full. Once again, paid in full!
I honestly do not want anyone to experience what I went through.
Thank you.
[redacted]
[redacted]
From: Lisa K[redacted] Sent: Friday, February 12, 2016 2:04 PMSubject: RE: Houston Revdex.com Complaint Record Restoration Best Moving & Storage, Inc
[redacted]
This...
customer was picked up on October 29, 2015. The customer provided us with a first available date for delivery of November 2, 2015. We informed the customer at pick up that we work within a delivery window, and the date provided as the first available delivery date is used to calculate their delivery window. While we work very hard to accommodate the customer’s first available delivery date, we work within the window to allow for unforeseen delays and circumstances that occur outside of our control. In this case, the customer’s items went out for delivery to be delivered on 11/2, however our truck was deemed to be overweight, so we had to re-route our driver and schedule a redelivery for this customer. The customer was informed of the issue and asked to be updated as soon as a redelivery was scheduled. We contacted the customer on November 9th, to let them know that their items had gone out for delivery over the weekend. When we spoke to the customer there were no discussions about being dissatisfied with our services. We will reach out to the customer again to ensure that we have exhausted all efforts to complete quality customer service regarding their moving experience with us.
This company is a scam. They are the worst moving company I've ever dealt with. I called initially and completed an inventory over the phone with a guy named Raymond. He quoted me at $1440 total. I paid a deposit that same day. I was relocating from Houston to Denver for work and I did not have a delivery location yet so he offered me 30 days storage. I already started the job in Denver so I was not in Houston at the time and once I secured a home I called and arranged the move. I was told the movers will arrive on saturday morning between 8-10am. I purchased a plane ticket from Denver to Houston to arrive friday evening so I could meet them on Saturday morning. I waited all morning and when I called them, they said they will be arriving on sunday instead. I explained to them that I made my flight arrangements based on the schedule they said. I was supposed to fly back to Denver on Sunday and be at work on Monday. Due to this last minute change, I had to purchase another ticket from Houston to Denver for monday, costing me an additional $400 and missing a day of work. When the movers showed up on sunday morning, they immediately said there are more items than listed and increased the price from $1440 to $4800. I did not have time to make other moving arrangements but I was able to make them reduce to $4400. I thought this was completely unreasonable but due to desperation, I continued with the move. They didn't even take everything. I left several items behind to reduce the cost. Then about a week later, I got a call on friday from the delivery mover saying they will arrive at my new home in Denver on saturday morning. But he told me that he will charge me an additional $550 because his truck would not fit in my neighborhood. I asked him how he could make that determination without seeing the place. He gave me some incoherent excuse but agreed to meet me at the drop location on saturday and then decide if his truck is too big. In the morning, I got a call from the same driver saying he made a mistake and that he had another delivery in the morning and that I will be the next one at noon. I met them at noon, they arrived and verified that there was plenty of space for the truck. He parked right next to the access door. Then he said he is only going to move my items 75ft from the truck, unless I pay him $300 more to take it into my apt. I asked him to show me where it says that in the contract. I showed him my copy and he had the same copy that I signed in Houston. There was no mention of these extra fees in the contract. He said it doesn't matter what the contract says and that he does not work for free. I called Best Moving and Storage and spoke with a guy named Frank. He was completely rude and unprofessional. He said I should just pay him and file a claim later even though it doesn't say it in the contract. I agreed to pay the driver $100 so the delivery could continue. As they were bringing the items into the apt, I was unpacking what I could. When they were done, the driver came over and told me to sign and pay him the rest of the delivery fees. I gave him the money order but told him that I did not have enough time to verify the inventory list. He said he was in a rush to go to the next delivery and that if there were any items missing or damaged, I'd have 6 months to report and file a claim. I reluctantly signed and he left. I kept unpacking and a couple hours later realized that there were several items missing. A tv, my bed frame, and a few small decorative items. I immediately contacted the driver and informed him of the missing items. He said that there was a possibility that the items were delivered to the two other individuals he visited that day. He said he would contact them and update me. After no answer for a few days, I contacted Best Moving and Storage and was once again confronted with Frank. I told him what happened and that I felt completely disappointed in the service. I paid in full, even when they inflated the price, and expected all my items to arrive. He transferred me to a lady named Lisa who was just as rude and clueless on how to provide customer service. She kept asking me why I signed the contract. I told her the driver was walking out claiming he had another delivery and he was late. He was not going to stay and complete an inventory with me. She had a hard time understanding that. I filed a claim and have been waiting for a resolution since. I am sleeping on a mattress on the floor because they "lost" my bed frame. I contacted the movers that loaded my items in Houston and he verified that everything was on the truck. I have gone out of my way to work with these people. I reluctantly paid their outrageous fees in full expecting to at least receive decent customer service. Their whole operation is garbage. The back office support is rude and unprofessional. After looking them up on [redacted], I realized how many others had similar experiences to mine. This company should be shut down and penalized severely for the way they've been abusing and extorting customers during difficult times.
Best Moving and Storage is the only moving company I'll use. I've had horrible issues with other companies in the past and this has been the only company that didn't leave me with a headache and empty wallet! Best Movers kept my possessions in pristine condition and the workers were polite. I don't think finding polite workers is common anymore based on my past experiences. A friend had recommended Best Moving to me and I will do the same - thanks guys!
Good evening:
After looking into your inquiry and speaking to logistics I have confirmed that your shipment is in route. Please contact Lisa K[redacted] at [email protected] to assist in resolving this issue accordingly, or please call our office at 866-295-9933 and speak with customer...
service. We are sorry for any inconveniences you have may experienced and would hope to communicate and provide any resolution if we have not met our guidelines for delivery. Upon your communication please respond to this issue so we can close this compliant through this portal. Once again we are look forward to assisting you and offering any resolution that will rectify any issues you may have experienced.
Kindest Regards,
Brian D[redacted]
Resolution Department
Best Moving & Storage
866-295-9933