We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes.
Thank...
Good evening:
After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to California. Noted a move to this location with the amount of...
belongings averages between 3800 USD to 4200 USD. Your move was quoted for less than this amount (around 3300 USD). In addition, as for the comment on our company stealing furniture I have not been aware of such allegations and would like to speak with you directly to determine where this information has come from. My direct number is 832-343-3905 please contact me so we can work to resolve your issues and answer any questions you may have. I would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiries. I look forward helping you.
Kindest Regards,
Brian [redacted]
Resolutions Department
832-343-3905
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
I decided to just pay the additional charge of $200 and close the case.
One thing I want to make sure is that this is the final and there are no other additional charges.
And, I am looking forward to getting my stuff on time without any damages. This business is notorious about that.
So I want to make sure that then I will just get over with this case.
Thank you
Good afternoon:We would like to express our deepest apologies concerning your compliant and do understand your concerns. As per stated in our moving agreement (attached) we have an allotted time-frame in which to deliver any goods, items, and other personal belongings. In notice of this...
agreement, which was signed by you we are not in violation of those terms. Please understand that we do work to offer the fastest service to our customers but do have to operate within a time-frame that can be successfully executed do to business constraints (otherwise due to business and availability of our staff to get your items to you safely). We would stress that you please read carefully the agreement in which you signed before making arrangements, we do not want create any difficulties with your move but state specifically the time-frame that we operate in and in reference to the safe delivery of your goods, items, and personal belongings. Moving forward we wish you the best in your new home and hope that this miscommunication does not alter your feelings toward our continual hard work to service our customers. We take pride in what we offer and your case is not subject to any wavering of this mission.Thank you,Ray O[redacted]Best Moving & Storage
We are currently reviewing this compliant and would please ask the customer to notify our claims department as this matter is related to damaged items, please use this forum to handle such disputes.
Thank...
you,
[redacted]
Good evening:
After reviewing your compliant and checking with our resolutions department I determined that in relation to being overcharged you have actually been quoted on the lower end as related to moves to California. Noted a move to this location with the amount of...
belongings averages between 3800 USD to 4200 USD. Your move was quoted for less than this amount (around 3300 USD). In addition, as for the comment on our company stealing furniture I have not been aware of such allegations and would like to speak with you directly to determine where this information has come from. My direct number is 832-343-3905 please contact me so we can work to resolve your issues and answer any questions you may have. I would offer that we work very hard to ensure your customer experience and hope to resolve your issues and answer any questions you may have about your moving contract, delivery concerns, logistics, and other related inquiries. I look forward helping you.
Kindest Regards,
Brian [redacted]
Resolutions Department
832-343-3905
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
I decided to just pay the additional charge of $200 and close the case.
One thing I want to make sure is that this is the final and there are no other additional charges.
And, I am looking forward to getting my stuff on time without any damages. This business is notorious about that.
So I want to make sure that then I will just get over with this case.
Thank you
Good afternoon:We would like to express our deepest apologies concerning your compliant and do understand your concerns. As per stated in our moving agreement (attached) we have an allotted time-frame in which to deliver any goods, items, and other personal belongings. In notice of this...
agreement, which was signed by you we are not in violation of those terms. Please understand that we do work to offer the fastest service to our customers but do have to operate within a time-frame that can be successfully executed do to business constraints (otherwise due to business and availability of our staff to get your items to you safely). We would stress that you please read carefully the agreement in which you signed before making arrangements, we do not want create any difficulties with your move but state specifically the time-frame that we operate in and in reference to the safe delivery of your goods, items, and personal belongings. Moving forward we wish you the best in your new home and hope that this miscommunication does not alter your feelings toward our continual hard work to service our customers. We take pride in what we offer and your case is not subject to any wavering of this mission.Thank you,Ray O[redacted]Best Moving & Storage
Great company with a friendly staff! I will definitely use this company again.