Seat Covers Unlimited

I ordered and received in good condition my seat covers. I called the 800# regarding the wrong headrest for passenger seat and "mailbox is full" message was delivered. I called several times over several days. I sent an email. No reply. ZERO customer service/care for this product. What kind of legitimate business can't field communications via voice mail and/or email? Not a good one.

First off was not what I was expecting for $500! They are a waste of money and if you have a new vehicle and have to get them apparently custom made they will not be returnable! Total rip off! Cheap quality and not worth it!

We have been manufacturing seat covers the same way for over years and we do not put holes in our seat covers to accommodate the headrests because we have found that if we do that the hole placement will vary depending on how tight a person installs the cover Thus we instruct our customer to cut a small X over the hole where the headrests goes and tuck the material under the plastic rings to make it look more customized The process is simple and efficient and will in no way damage the seat covers by simply cutting a small X These instructions are also on our website [redacted] and they are on an instruction sheet that is sent with the seat coversThe customer mentioned that she selected a pre selected seat cover but nothing on our website is pre selected for youThese are custom seat covers and we have many different options for our customers to choose from She ordered a pair of tailormade two-tone velour seat covers and she had the option to choose from many different types of outside colors and inside colors We guarantee the fit and if there are any fit issues we need to see a picture of how the customer is installing it Our return policy is on our website and on the invoice that was emailed to her on January 12thHere is the return policy: Full Custom Fit, and Custom Fit seat covers may be returned for repair onlyWe guarantee the fit on all Custom and Full Custom Fit seat coversAll requests for repairs or returns must be submitted via email to this address [redacted] Your email will be answered within one to two business daysPlease include your name, invoice or po number, and a phone number where you can be reachedIf there is a problem with the seat cover please send a picture (if possible) of the problem so we will know how to help youRefunds are not available due to the fact that they have been manufactured to fit your specific year, make, model, fabric, and color of your choiceWe simply cannot resale themAll she needs to do is send pictures of how she is installing the covers and we will help guide her through the installation processThanks, ***Seat Covers Unlimited

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

What an awesome companyI placed an order close to Christmas and they still were able to get it to me beforehandI neglected to order an arm cover for the back seat and they were right on top of it--calling me to make sure it wasn't by accident, and added it to the orderThey were also terrific in working with me on another mix up I madeTheir customer service is among the best I have ever dealt with Thanks! Kent O

Received seat covers and found that the cap for my console was made wrongI called ( and really wish I could remember the name of the gentleman that helped me) and explained what was wrong The reptold me he would take care of itFour days later I received the right cover in the mailFit perfectlyWay to go guys! Nice to know there is still companies out there who believe in customer serviceThank-you

Our seat covers are custom fit to make fit her vehicleShe said that none of the images on our site show exposed fabricI have attached a few just from the Ford photo galleryThis is not including any of the other Vehicle photo pages(Chevy, GMC, Dodge, etc...)We have pictures on the Leatherette fabric page that don't show upholstery but those are all newer vehicles that have a plastic molding around the bottom that the seat cover tucks behindWe make a slip on seat cover and not an upholstery kit which it sounds like she was expectingEven though I have shown that our covers do not cover all of the upholstery as she stated I spoke to [redacted] about it and to show of good faith he has offered them a 60% refund($300)We normally do not refunds at all but [redacted] has offered a partial refundThe 40% will cover the material and part of the labor but we still take a loss on this orderIf the $refund is not acceptable we will still alter the covers she sent back which is what was what was discussed when she called for the return authorization.Thank You, [redacted] ***AsstMngr

The material that the customer received is the same as what the pictures online showThe customer called me on Friday the 31st and stated that the material was cheap and he wanted to return themI informed him of our return policy which is we guarantee the fit and will fix any fit issues at our cost but we do not offer refunds on custom merchandiseHe said he didn't even put them on because he thought they were cheapAfter I told him we could not take the covers back for a refund he said we won't be doing business again, said have a good day , and hung upThis is the first I'm hearing about ill fittingIf he did try them on after our phone call and is having fit issues we will take care of any fit issues as I informed him on FridayIf the covers don't fit correctly we can email him a return label, get the covers back and test fit them on a Ford Super duty, fix any issue if there are any, and return the covers to himThis will all be done at our cost as our policy statesDelivery normally takes around weeks and the customer received his covers at weeks and days(He ordered on 12-12-and received them 1-13-not weeks) as we were running a little behind from Holiday closure days.http://www [redacted] If the customer is having fit issues we will fix them at our cost but as I informed him on Friday we can not take them back for a refund.Thank you, [redacted] ***

Ms [redacted] did come in on the 30th of January to have her seat covers installedI will give a point by point response to each of her issues Her statement “My car is a new vehicle and in excellent condition”a While her car is new there was a repaired spot on the same rear bumper that she admits was there beforehandIt was a large discoloration where obvious damage had already occurredI pointed that out when we went out to take a look at her car and she said “yeah that was there but the other areas were not.” Her statement “When I returned to pick my car up, it was dented in from the back passenger side all the way to the bumperThe bumper had had deep gouges, with paint still hanging from the scrapes.” a The passenger side rear quarter panel did have asmall dent and there were small scratches on the underside of the rear bumperNot dented all the way around as she says and as I told her that day we spoke to the installers and they said nothing was dropped on the carOne of our assistant managers sits feet away from the install bay and he would have heard if something did hit the car and he heard nothingWe have nothing in the parking lot they could have backed into even though the scratches on the rear bumper are too low to be caused by that anyways Her statement” I had dried mud on my back tire and mud in the back seat head rest inside my car.”a As you can see in picture there is no mud on the tire that is on the dented sideI don’t have a picture of the interior but this is also the first I am hearing any complaints of mud on the tire or seat Her statement” My car was parked in a handicapped spot and left with unlocked doorsI am not handicapped!”a I don’t think that has anything to do with scratches and dents but as seen in image 1524, 916, and you can see that her car was parked to the left of the handicapped spotAlso when I came out to take the pictures the person that dropped her off was parked at an angle in the handicapped spot which was why I knew her vehicle was not parked in the handicapped spaceThis is not really pertinent to the issue that we have now but it does show that all of the things she is pointing out are not actually accurate Her statement” I asked to speak to the manager and he was conveniently not there.”a I tried to call the manager and the owner multiple times and they did not answer their cell phonesShe came to pick up the car after o’clock and the manager leaves at After I told her that I tried to contact them multiple times she said “really he owns a business and he doesn’t answer his cell phone?” She basically called me a liar and was saying that I did not try to contact themI told her that when I heard back from them I would contact her which I did on Friday the 31stWe have a camera system and the owner said he would take a look at the hours of video when he had a chanceHe came in on Wednesday morning with the guy that hooked up his camera system because he was not able to access the video from home like he had in the pastThey discovered at that point that the cameras had not been working for the previous weeksThey fixed it on Wednesday the 5th but there was no video of the incident for them to reviewNormally we have that video to confirm which we already knew happened which was that it did not happen in our install bayWe don’t have video but I do have the word of our installers, another employee that works in that area, and our shipping manager who all say that nothing hit the vehicle to cause this damageI told her on the Thursday the 30th that if this was something that we caused that we have garage keepers insurance and we would take care of it, but being that we did not cause it we will not pay for the repair Her requested resolution of” I want my car fixed and I feel I deserve my money back that I paid for my seat coversThey did not cut the seat covers correctly in the backI brought in an estimate and have not had contact from anyone.” a Even if we had caused the damage (which we didn’t) I don’t know why she thinks we would give her $worth of seat covers, $worth of labor, and pay $1,to fix her carIf we had caused the damage our insurance would have paid for the repair but we still wouldn’t have given her $worth of seat covers/labor for freeShe did not order the optional arm rest(as seen on the attached invoice) but when she came back in complaining about this we did give her a free cup holder arm rest cover which is normally $and she did not pay for on the original invoiceShe dropped off a quote from [redacted] and I told her I would give it to the ownerI also told her at that time if we did not cause the damage we would not be paying for the repairHer car may be a but it did have previous damage in this same area which conveniently would be repaired on our dime if we did pay for the repairShe told me she parks in a car garage every night and it could not have happened at homeIt still could have happened in any parking lot she parked in and we are not responsible for that.In conclusion we are not paying for the repair as we did not cause the damage and we did already give her a free $arm rest cover which is the only item we will cover at our costOur employees are honest and they would have told us if any damage was caused by themWe have insurance that would have played for the repair and they would not have gotten in trouble for itThey have broken plastic moldings on seats before and they told us and we replaced themThere is no reason for them to lie about it.I was not able to attach the invoice or the last picture on this response but can send them upon request.Thank you, [redacted] ***Assistant ManagerSeat Covers Unlimited

I have reviewed the customer’s further complaint and our GM [redacted] has made a final offer of a 60% refund and we will cover the return shipping costs to send the covers back to usWe provide a silhouette to compare to the customers seat and a measurement at the top of the seatEven being a "mother ordering a seat cover" the customer still could have double checked that measurement and the look of her seatThe customer knew that she had a van that was converted to be a handicap vanShe had that info and thus knew that it was not stockWe have no way of knowing that unless the customer informs us As for saying that me saying that she was rude was a little thin she is basically calling me personally a liarI stated that I cannot speak to her conversation with [redacted] but said that she was rude to meShe asked who gets rude about being asked an invoice and that is a good questionI don't know why she did but when I asked her the invoice number she became very RUDE and short with me expecting me to remember the situation even though I was not the person she was dealing with earlierThat is the one conversation I can speak to and I guarantee you that she was rude even though she doesn't remember it that way We offered her a 50% refund not because we don't like losing money but is because we do sympathize with her and her situation but are not willing to lose out on her mis-ordered seat coversThe consumer has responsibilities as well and should have double checked her seats against the measurement and silhouette we offered herIf all seats were the same why would we even have that information listed on the web site/invoice? We have now offered a refund of $of the $total price that the customer paidThis is not because of any threat the customer has made but because we honestly do want to try and resolve this issue in a way that is acceptable to both partiesIf the customer wants to threaten a nuisance lawsuit over the additional $she is welcome to do that but we also have a lawyer to deal with it if she doesThe choice is hers but I personally don't think any lawyer would bother with this small of an amount

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In our conversation, the business did offer to make the holes in the covers and as they stated, it was not pointed out that modifications would have to be made, the purchase was made with the understanding that I was purchasing a tailor made cover,, if I have to make modifications- how can it possibly be classified as tailor madeI feel that I have been duped and will learn from the experienceThank youRegards, [redacted] ***

I don't have a note in the invoice that the customer called but we would have told him that we guarantee the fit of the covers and will fix any fit issues at our cost but because these are custom made to the customers choices we don't take them back for a refundI do know what the customers response was but we will honor our guaranteeIf he wants us to take care of any fit issue he may have he can call us and we can send a label to get it back for repair.Thank you,Seat Covers Unlimited Management

The material is of fine quality, the colors was an exact match to the interior, and it was a spot on fitGreatNo complaints, will recommend your company in futureNoel Lewis

I ordered a set of seat covers for my [redacted] and could not be happier with their product and service Arrived within the time frame promised and a great quality product USA company with a awesome product If I need covers again in the future I know where I will be shopping!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The cover straps will not go through the back bottom of my Jeep's seatThe only way I see to resolve this is to put a hole in my back seat bottomThey can come here and do it for me if they wantAs I explained to them, I really wanted these covers to work as I shopped around for quite a long timeI am not treying to pull a fast one and as far as custom fit they cannot tell me A jeep Sahara is a one and only time for a purchaseI can tell you right now, the money is probably more important to me than their company Regards, [redacted] ***

We are sorry for the delayed response from our company, We were trying to determine the best course of action to make sure you received the correct seat cover as of 9/20/we have shipped you out a brand new rear seat cover free of chargeThank you for your feedback and business--

I am sorry that the customer feels that the covers are cheap but we have had MANY customers who have been very pleased with the exact same product and price and have ordered it for multiple vehiclesI spoke to the General Manager about this invoice and he said the only option other than our fit guarantee that we can offer would be a 50% restocking feeIf the customer wants to send the covers back at his expense we will refund $and list the covers on***It could take us years to sell that exact same year, make, model, and fabric combination if at allIf the customer would like to take us up on that offer the RA# that needs to go on the outside of the box is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here is my main complaint which I do not think the gentlemen addressedThe companies website does not ask for sufficient information to allow the buyer to give what was required to get the correct seat coversThey are supposed to be the specialists on brands of seats and what vehicles that have themMothers who are ordering seat covers need only to fill out the required questions which I didNo one asked any questions about whether my neck rest was adjustable Here are the points I reject: It was stated we did not say that our seats have arms and if we had filled out the optional arms area they would of knownUnfortunately that area used the words "extra" products neededIn our mind if they know the seats we have by the information they asked we would not need extra arm coversI don't know if they have changed that yet as I had recommended at that timeI believe that is why the man was willing to redo the top seat cover that did not have arm openings instead as he suggested from the goodness of his heart 2.He used the words silhouette pic ( a very small one as well) had a pointier top I repeat, a pointier topI ask why does the information asked not qualify for them to know what seats I have why is it the obligation of a customer to notice a pointier top Why did I not tell him that the seat covers did not fit the first timeWell I did not try them on since I noticed they did not have a slit for the armsI sent them back immediately yes irratated that we had to give even more than $for the arm covers that we didn't receive from a company that took a month to send and while on the phone and trying to be understanding that problems happen I get blamed for the mistake in the first place with a dictatorially attitude from the employeeI assumed this was the strategy they used to confuse and overwhelm the customer so as to not lose money though they knew it was their faultIn the end I answered all his questions concerning the seats at that time which he asked numerous ones including the description of the seats and asked me to look inside the top cover and so forthHe never asked about the head rests at that time eitherIf he was concerned about the brand of seat then ( my ignorance did not allow me to be concerned, he could of had me measure things as well at that time I trusted in his expertise) The argument that I was rude is, I believe, a little thinWho gets rude when asked for an invoice number When I filled out this complaint I figured he would have to defend his and [redacted] actions somehow but I feel the time I did get frustrated is when he blamed me for the mistake telling me I would have to deal with it and there will no help from them at all even after I told him about the word "extras" on his site and how misleading that can beHe grew upset and told me to be happy that he would fix the problem and just to be happy that I don't have to pay for shippingI would assume there was a recording we could listen to if he is willing to % return is not adequate because againI believe them being the specialists on seat covers and seats should of had the correct questions to gain the information needed on the site to help the amateur consumer to inform them so that the right seat covers would of been made and no problem come about I made sure to be recorded as a consumer that just wanted to explain the problem and even help them by recommending the changes needed for them not to have these problems in the futureIronically after my first phone call the website was changedbut I am being told we will not receive what is justly ours because they don't like losing money even though it was their lack of questions and incorrectly worded question that caused the problem to begin with Regards [redacted] I will be contacting my lawyer if this simple effort does not correct the problemThis is not a bluffI do not pay him they will have to pay for the court costWhen I asked him if this is the quality of service he would like to give the consumers he answered the question with "You will only get half so we are not out the whole amount since it was your faultIf it was my fault why give half? [redacted]

There is no need to cut a hole for the strap to install the coversThere is a flap that needs to be disconnected prior to installation and then reattached when finishedIf the customer will call our installation deptthey can help him with any questions he may haveWe guarantee the fit of the covers and will make sure that they fit the seats but because they are custom made we do not take them back for refunds