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Seattle Sun Tan

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Reviews Spa, Tanning Salons Seattle Sun Tan

Seattle Sun Tan Reviews (27)

Hello,Our Membership Freeze policy states that customers will receive a $10.00 credit for every $5.00 debit. Due to the fact that we doubled the amount of Bonus Bucks credit, we do not apply Bonus Bucks toward already discounted items. This would be considered a "double discount".The Bonus Bucks may...

be applied toward any full priced item or package. Another option we can offer is removing half of the credit which would reduce the $190.00 credit down to $95.00. If this option is preferred, please inform us of this and we will remove half the credit, leaving the other half to be applied toward our $99 Wellness Month.We have had several representatives look into this situation and these are the two options we have landed on. We appreciate your loyalty to the company and we truly hope we can come to a resolution that works for both parties. All the Best,Seattle Sun Tan Customer Service Team

Complaint: [redacted]I am rejecting this response because: Though I did not meticulously record all of my actions concerning this issue with Seattle Sun Tan, and even though I do not have a copy of my signed cancellation form, I still feel as if Seattle Sun Tan took advantage of me and did not fully explain the severity of their cancellation policy to me at the time of my cancellation. Although at first I believed I did receive a copy of my signed cancellation, upon further reflection and investigation I now believe the employee asked me if I wanted a copy and I said that I didn't need it because I never had before. Had I known how strict Seattle Sun Tan is about having a signed copy of their cancellation form I would have taken it, or had I known that my cancellation would not go through at that time and I would still be charged for over six months of services that I did not receive I also would have taken a copy of the form. I think that every employee at Seattle Sun Tan should be trained to explain the importance of the cancellation form to their customers, and because I was never fully informed I feel taken advantage of. 
Yes, I have made some mistakes in reporting dates and have not always responded in a timely matter, but I have tried my best to rack my brain and scour through my credit card statement to report what happened to the best of my ability. I don't know the exact date that I went in to cancel my membership, but I know it was before the required date for the June billing cycle. When I said that I tried to cancel my membership "starting in June" I meant that I tried to cancel my membership so that the cancellation would start in June- after I finished up the month I had already paid for. As I didn't start my membership on the first of the month, I knew that I could continue to tan in June until I reached the 17th- as I started my membership on April 18th and the May membership fee paid for my tanning from May 18th- June 17th. I also did not record the last date that I tanned at Seattle Sun Tan, but I guarantee it was before the 17th as I believed I no longer was paying for those services after that date. 
I again do not know the exact date that I went in to the University Village salon to talk to someone about the billing problem, but I do know that the employee there looked for my cancellation form, could not find it, and gave me the Seattle Sun Tan customer service number to call. She told me that there would not be an issue getting refunded because it was clear that I had not been in to the salon since the date I believed my membership was terminated on. She also did not stop the billing cycle on my account and for months further while trying to resolve this issue I was continually billed for services I was not using.
Though I appreciate Seattle Sun Tan's offer of two more months' refunded back to me, I believe that because I did all the proper steps to cancel my membership with them I deserve more than just that. I should have been informed of the austerity of not having a copy of the cancellation form- and because I was not I feel deceived by the company. I was billed for services that I did not receive from June through December. I have now been refunded for the month of December, but receiving back pay for two more months when I have been unjustly billed for six more months does not seem like a fair agreement. 
Sincerely,[redacted]

During each customer’s initial visit our employees review our policies and regulations. This customer signed our New Membership form that states these regulations regarding eye wear which I have attached for review. Our employees do not assume that all customers do not have eye wear on them each...

time they visit.

Dear Revdex.com,Please find the attached as our response to this complaint.Thank you
Dear Revdex.com,
This complaint made from [redacted] is actually in regards to 3 separate accounts and each have been handled as such. I would be happy to explain each situation and what was offered by Seattle Sun Tan...

to rectify the situations at hand.
 
[redacted] did cancel her membership on 4/13/2015 and was charged 4/15/2015. Our membership agreement and also her signed cancellation form states all cancellations done from the 1st- the 14th of the month will result in one final draft. [redacted] signed this form when cancelling her membership and no refund was given for this. Cancellation form can be submitted upon request.
 
[redacted] also had a membership with Seattle Sun tan and cancelled at the same time as [redacted] on 04/13/2015. After his first draft was processed on 4/15/15 the account should have been cancelled. During the May draft there was an error on our end and the account was not cancelled prior to the 05/15/2015 draft. After speaking with [redacted] on 05/26/2015 concerning the second charge on her card for [redacted] membership, we processed the refund immediately. This is the refund she is referring to when saying her account was credited. Cancellation form can be submitted upon request.
 
[redacted] is the couple’s son and this is the 3rd membership [redacted] is referring to. [redacted] is over the age of 18 and placed his personal debit/credit card on file for the memberships he purchased.  We have communicated multiple times with [redacted] that we cannot discuss [redacted] account with her. If [redacted] would like to contact us again concerning his issue, we would be happy to further discuss the solution that has been offered during our last phone conversation with [redacted].
 
We feel [redacted] account was our mistake and take full responsibility that his membership was not cancelled correctly. We issued a full refund the same day we spoke with [redacted] and this situation was resolved.

Complaint: [redacted]I am rejecting this response because: Nothing was settled except that I cancelled my membership but they wouldn't refund my remainder of the unised package that I purchased. Instead they...

advised me to turn it into store credit so I could buy sunglasses?? What a joke. I still have a credit on file and HAVE not been into that  business since I cancelled my membership. I just want to be refunded for the remainder of the package. It is the least that can be done for burning me numerous times and having horrible customer service at corporate level.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I did purchase these back in 2006 and it wasn't until 2013 when I started having issues using the tans that I had purchased. I had a problem with this as well then when I had to pay for the upgrade. I was told that they would look into it.. I was annoyed when I recently went and asked the lady behind the desk if she could e mail someone to contact me. I was in no way rude or upset with her at all as it was not her issue. I just asked if they no longer have the product that I paid for that they took on as their own and I can no longer use that I be credited back for. Sincerely,[redacted]

As a customer service courtesy we would be happy to put the remaining credit on this customer’s account on a gift card for her. We can mail this gift card to her home address.

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Address: 11155 120th Ave NE Ste 100, Kirkland, Washington, United States, 98033

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