Secure Beginnings

Because of an unforeseen medical emergency, please direct all shipping and product inquiries to our production manager, *** His email is ***@comcast.net and his direct line is ###-###-#### You can also try our shipping manager, [redacted] ###-###-####We apologize for any inconvenience and look forward to assisting you

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] I have unsuccessfully attempted to contact "Secure Beginnings" approximately weeks prior to the expiration of their day return policy, from the date which the item in question was received They had not even attempted to reply to my inquiry of respond to my email or voicemail until the Revdex.com got involved The reason that the Revdex.com is involved, is because of the deliberate lack of communication and response to my multiple requests to return the item purchased prior to the day return policy deadlineI am attempting to resolve this issue without contacting the media or providing any negative feedback, regarding Secure Beginnings lack of communication and customer care Regards, [redacted]

Hi [redacted] : Here is the situation, There are two managing memebers here at Secure Beginnings and for about three years we have had very different views on three fundamental business tactics and one is how quickly shipments should be made My camp believes that orders should be out the door in to days, the other camp believes that customers will wait and production takes precidence and can dictate shipping times Other areas of differences are pricing of the products, we believe low (so everyone can afford one), and they believe premium (selling to a high dollar targeted market) And the other is inventory management which they believe is not essential, and we believe it is in order to have quick ship times.Because of these vast differences in fundamental business operations, we have decided to shut down Secure Beginnings at the end of this year We will take new orders through the first week in December which will give us time to make sure all orders are fufilled by the end of December Once Secure Beginnings is shut down, the two managing members and their divided teams will operate separate companies under different names.It has been a difficult situation for years and when we asked the managing member who handles shipping and production to step down, it was clear he was not going to, so our only other option was to do as described above.Our team believes that customers are the heart and soul of why we are in business and so we have to take some pretty drastic measures to separate ourselves from those who do not Since you have filed a dispute with your credit card company it really is out of our hands now You will be issued the refund If you want a quicker refund, you would need to stop the credit card dispute and let me issue the refund on our end The choice is yours.I apologize that you are one of our customers who has not received the level of customer service we firmly believe you should have I cannot get answers from production on shipping times or individual orders which is beyond frustrating Each day I believe I will receive an update, but then another day goes by where I have no answers to give customers, and then another.If there is anything I can do for you, I would be happy to assist you But please understand that my hands are tied on somethings until the first of the year, or possibly the first of December.***

Hi ***: I do apologize We were expecting a large shipment of the espresso baseses from our manufacturer and to our dismay we received all white The espresso will be in on Thursday and your order will ship Friday If you would like the order shipped sooner, I can send you either a white base or a natural base we have in stock ***@securebeginnings.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi ***: I am doing my level best to get this to you We are having issues with both our production manager and shipping manager I actually work from a remote location and not at our warehouse facility, so my hands are tied on getting answers The one thing I can do is issue you a prompt refund I contacted a third party today that I am hoping can get things resolved with our production manager [redacted] and our shipping manager ***.Your frustration is justified as I too am frustrated with this lack of response from our managers This is not at all how I believe customers should be treated Please let me know if you would like a refundJulie

[A default letter is provided here which indicates your rejection of the business's response Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted] ***

I have sent two responses to the customer At this point, since the mattress is well over the day return policy, there is nothing we can do We do make exceptions, but this is not one of those cases since the mattress was so far beyond the return policy ***, Secure Beginnings

A refund was issued to the customer on July 24th under transaction number *** A copy of the email receipt was sent from both Secure Beginnings and Authroize.net confirming the refund A call tag was also issued on 7/to have FedEx pick up the damaged product The FEDEx
tracking number is: *** We did make a decision to discontinue some of the Heaven Sent models We notified the customer immediately after this decision was made We notified all our cutomers We chose to discontinue these particular units because of production issues We offered all our clients new options and compensated them accordingly ***

I'll be waiting for my shipment information.
I would like it if I would actually get a response when I email,write or call your companyThanks for responding[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** phone us yesterday Her order was shipped and a FedEx tracking number was sent to her There was some confusion because her shipment required two boxes and only one ship label was made at first The single ship label was voided and two ship lables were made *** was
accidently sent the voided ship label I resolved the issue via the phone ***

The customer was sent an email with a tracking number (FedEx ***) *** - Secure Beginnings

Hi ***: Orders normally take business days to leave our facility and sometimes longer during sales periods which is when you ordered Your order will be shipping out at the end of this week, or the beginning of next week. ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]I have asked for the product, not a refundMoreover, I find it very frustrating that the company can make a reply within an hour to a compliant filed with the Revdex.comThe company was given WEEKS to reply to my messages via Facebook, email and voicemail with an explanation such as this one or another resolutionThe company waits for a public forum with the Revdex.com to respond to its customersThis is a disgraceMoreover, I warned the company I would make a complaint with the Revdex.comThis is not a resolutionI feel like the company wants to provide a refund because I received this item on saleI would like a reason as to why I am not receiving the product, why I was told it was shipping weeks ago and why the company is unable to respond unless through Revdex.comI did file a dispute with my credit card company but I was told my bank would help receive the product and not solely seek a refund
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] The order number is 103-7###-###-####made on March 31, The order still shows on *** as pending shipment details from Secure BeginningsI filed a claim through *** and wrote the business multiple times with no response.
Regards,
*** ***

We still want our order processed is there a time frame when it might be shipped thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

I am sorry, but we have not been selling to *** for over a year now You are going to have to take this up with *** *** Secure Beginnings

We have made several attemps to refund you through our electronic formats.  You have refused.  I am not sure what else to do.  We are a paperless company interested in preserving valuable resources.  If you would like us to try agian, please let us know.  [redacted]Secure...

Beginnings

I have sent two responses to the customer.  At this point, since the mattress is well over the 30 day return policy, there is nothing we can do.   We do make exceptions, but this is not one of those cases since the mattress was so far beyond the return policy.  [redacted], Secure...

Beginnings