Secure Beginnings

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]Whereas, there was one attempt by [redacted] to pay us by [redacted], which attempt failed due to a lack of contract with [redacted] on our part; and Whereas, on 10 May 2016, at 1253 hours, [redacted] stated in an email to [redacted], [redacted], [redacted], and [redacted]: "Would you like a written check?"  Therefore, [redacted] has two options to choose from: 1) Write a check in the amount of $458.35 to [redacted] or [redacted] and mail said check to us; or, 2) go to the Post Office, purchase a Postal Money Order made out to [redacted] or [redacted] in the amount of $ 458.35, and mail it to us.
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] I have unsuccessfully attempted to contact "Secure Beginnings" approximately 2 weeks prior to the expiration of their 30 day return policy, from the date which the item in question was received.  They had not even attempted to reply to my inquiry of respond to my email or voicemail until the Revdex.com got involved.  The reason that the Revdex.com is involved, is because of the deliberate lack of communication and response to my multiple requests to return the item purchased prior to the 30 day return policy deadline. I am attempting to resolve this issue without contacting the media or providing any negative feedback, regarding Secure Beginnings lack of communication and customer care.    
Regards,
[redacted]

Hi [redacted]: I am doing my level best to get this to you.  We are having issues with both our production manager and shipping manager.  I actually work from a remote location and not at our warehouse facility, so my hands are tied on getting answers.  The one thing I can do is issue...

you a prompt refund.  I contacted a third party today that I am hoping can get things resolved with our production manager [redacted] and our shipping manager [redacted].Your frustration is justified as I too am frustrated with this lack of response from our managers.  This is not at all how I believe customers should be treated.  Please let me know if you would like a refund. Julie

Mr. [redacted] was issued a full refund through [redacted] under transaction ID number: 0[redacted]K.... [redacted]

Because of an unforeseen medical emergency, please direct all shipping and product inquiries to our production manager, [redacted].  His email is [redacted]@comcast.net and his direct line is ###-###-####.  You can also try our shipping manager, [redacted] ###-###-####. We apologize for any inconvenience...

and look forward to assisting you.

Unfortunately I do not have any orders under the name of [redacted].  The client may want to check to see if the order actually went through.  [redacted] Secure Beginnings

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com    
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Hi:  [redacted] order was cancelled.  It was refunded through the form of payment sent - PayPal.  The transaction ID is:  Transaction ID # 14815714EG883224W  Please let me know if you need any more information.  Julie, Secure Beginnings

Your order was just refunded.  You simply needed to send an email like the instructions tell you on our website with the subject line of your email with CANCEL ORDER.  I am not sure where you received your information, but we are in business and refunds can be easily obtained.  You...

should have received an email with the refund confirmation.  [redacted]

Hi [redacted]: I do apologize.  We were expecting a large shipment of the espresso baseses from our manufacturer and to our dismay we received all white.  The espresso will be in on Thursday and your order will ship Friday.  If you would like the order shipped sooner, I can send you...

either a white base or a natural base we have in stock.  [redacted]@securebeginnings.com

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The order has been shipped.  The FedEx tracking number is: [redacted]  It is showing a scheduled delivery date of 12/14 by end of day.  [redacted] Secure Beginnings

THi: I wish I could help you out. I am in a worse position if that even matters. My business partner has locked us out of the facility and I have no access to anything at this point. We are working with some legal professionals to get this resolved. If you contact your credit card company or Paypal...

(not sure which one you used) and let them know you never received the product, they will have to reimburse you. They are holding the majority of our funds. I would have gladly refunded you and have refunded anyone who has contacted me, but as of a few days ago, he has removed my name from our bank account. This is beyond a horrible situation. I am trying to pick up the pieces and help any and everyone I can. [redacted]ell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted]: Here is the situation,  There are two managing memebers here at Secure Beginnings and for about three years we have had very different views on three fundamental business tactics and one is how quickly shipments should be made.  My camp believes that orders should be out...

the door in 1 to 2 days, the other camp believes that customers will wait and production takes precidence and can dictate shipping times.  Other areas of differences are pricing of the products, we believe low (so everyone can afford one), and they believe premium (selling to a high dollar targeted market).  And the other is inventory management which they believe is not essential, and we believe it is in order to have quick ship times.Because of these vast differences in fundamental business operations, we have decided to shut down Secure Beginnings at the end of this year.  We will take new orders through the first week in December which will give us time to make sure all orders are fufilled by the end of December.  Once Secure Beginnings is shut down, the two managing members and their divided teams will operate separate companies under different names.It has been a difficult situation for years and when we asked the managing member who handles shipping and production to step down, it was clear he was not going to, so our only other option was to do as described above.Our team believes that customers are the heart and soul of why we are in business and so we have to take some pretty drastic measures to separate ourselves from those who do not.  Since you have filed a dispute with your credit card company it really is out of our hands now.  You will be issued the refund.  If you want a quicker refund, you would need to stop the credit card dispute and let me issue the refund on our end.  The choice is yours.I apologize that you are one of our customers who has not received the level of customer service we firmly believe you should have.  I cannot get answers from production on shipping times or individual orders which is beyond frustrating.  Each day I believe I will receive an update, but then another day goes by where I have no answers to give customers, and then another.If there is anything I can do for you, I would be happy to assist you.  But please understand that my hands are tied on somethings until the first of the year, or possibly the first of December.[redacted]