Secured Property Management

In response to the above complaint, and after reviewing the current attachment, this office will not be charging the tenant a termination fee The current [redacted] was not previously presented Per the lease, it is the tenant's responsibility to inform the landlord of any changes in employment when it occurs This document is dated October 4, Also, this office would appreciate if the tenant, per the terms of the lease, would provide their forwarding address which allows us to close out the file accordingly Sincerely, [redacted]

I spent nearly four years as a tenant and was so impressed with the professionalism, attention and dedication of Secured Property Management, that I later sought their services from the owner's side

REFERENCE: Claim # [redacted] In regards to the above referenced claim number, I have [redacted] the following documents for your review: [redacted] A copy of the tenants earning and leave statement showing she is a civilian [redacted] A letter from the tenant stating she is employed by the government * Tenant's application showing she is employed by the government [redacted] Page of the lease showing the penalty for non-military The tenant is not afforded any benefits under the Sailors and Soldiers Relief Act That is reserved for active duty military only Let me know if you require any additional information from me If you could also please confirm receipt of this email Sincerely, [redacted]

August 24, 2015Ref Revdex.com # [redacted] Upon move in on the property in question, the inspection shows wear and tear on the walls Upon move out, it was noted as excessive with damages The tenants did not provide, per the lease, receipts for carpet and gutter cleaning They did not perform either one of these required items The carpets on the move in are noted in good condition and upon move out; heavy stains throughout The owners viewed the condition of the carpets and made a decision to rip them out as they were so heavily damaged This office did not attempt to clean them and waste the tenant's money nor did the owner charge them for the carpet replacement The owners do feel the tenant should have complied with the lease terms and had the carpets cleaned In regards to the charge for the replacement of bathroom floors, no damage is noted to the floors on the move in and upon move out the floors are noted to be damaged and discolored due to water The contractor has stated that it was due to not securing a shower curtain and water seeping between the vinyl and the plywood Charges for cleaning will stand of $ The tenants were present at the move out inspection and signed the report which notes the house is not clean The gutters were also noted with trees growing out of them The owners have instructed me to credit back to the tenant $for painting still noting excessive damages to the home The service charge of $will be reduced to $ This service charge is part of the tenant's lease and this office would be happy to provide a copy of the lease if necessary All reports and photo's are on file and available for review by the tenants or your agency Please let me know if I can be of any further assistance Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company offered no resolution and knows that they did not mention any of these issues during the move out inspectionAlso the inspection report, which I can provide, only states scuffs, which would be wear and tear I would like half of this money refunded again as we were good tenants and this company just finds ways to keep your moneyStay Away if possible from renting with them They will tell you one thing to your face and do another Renter be AWARE!! Regards, [redacted]

The consumer called the Revdex.com and stated that the company has refunded the money and resolved the complaint Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

All the tenants concerns have been addressed. Contractors were dispatched numerous times some leaking was found entering through the skylights into the attic space and at that time, the skylights were sealed. At this time we are waiting on final bids to replace the
skylights. At no time was there ever any evidence of mold in this residence. Pictures on file if needed. A new HVAC system was installed in the home this past September. We are waiting on the final assessment on the low air flow that the tenant is complaining about. The tenant has inquired and we have provided our policy regarding early termination

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Good morning ,here's a copy of reenlistment contract, at the time I moved in to the townhouse I was not military, later became militaryIf you or your offices have any question for me please let me knowAgain thank you for your time and support I look forward to hearing from you all soon.V/r,
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The areas of repair/painting were beyond the scope of wear and tear Members of my team and myself have communicated with the tenant directly on this matter I personally spoke with the inspector that did the move out and the painter who was contracted to do the repairs I
took the time to review the photo's taken at the time of move out and I believe those photo's were provided directly to the tenant as well I stand by my staff's decision to repair the walls in question

Secured Property Management has been so accommodating and helpful to us from looking at properties, to moving in, and now moving out I have never worked with a company that was so helpful and warm and willing to go the extra mile for me and my family I really appreciate everything they do to accommodate their customers I look forward to recommending this company to anyone who is looking for a place to live

When we first moved in to the townhouse managed by Secured Property Management it was in good shape though there was some cleaning that needed to still be doneEveryone was extremely nice from the agents to the moinspectors We have some issues that occurred throughout the one and a half years we were residing in the home and things were properly handledWe had some semi-annual inspections and received great marks However, now that we are getting ready to move out, it seems a switch has been flippedAnd to be fair, I realize their concern is not in our rights or interests, but in the Landlord's - but the desire by them to find every little thing wrong with the townhouse before we have even surrendered it is superfluousWe were told by Gerri that they were going to take our entire security depositHow can that decision be made before we finish our cleaning/repairs (which they did not want to itemize for us after the initial move-out review of the property)I am really disappointed that a seemingly good experience has turned into one that has me going to get an attorney consultationIf you are a Landlord, I'm sure they will be provided a great serviceIf you are the tenant, please read all the reviews, take lots of pictures at moand get everything in writing with them We have told other Marines and police officers on base who are looking for rentals to be extremely wary when they see the Secured Property sign

I rented a three-story townhouse in Culpeper, Virginia from Secured Property Management for a period lasting a little over a yearI'll start by stating that in all of my previous negative experiences with service providers; I have never reached a point of caring enough to physically sit down and spend my time composing a negative reviewThat all changed when I entered into a rental agreement with this companyFor starters, during the first winter of our stay, the gas powered central heating system failedIn and of itself this should be no more than an inconvenience that one would hope the landlord would be quick to remedy given the fact that the high that day was in the low twentiesHowever, when I did receive a call back from the maintenance department at Secured Property Management, I was told that I would have to pay the deposit fee to the repair service that did not show up until the afternoon of the following dayNow I simply removed the amount of that fee from my next rent payment but I had a difficult time understanding why I had to pay this fee at all considering I pay a landlord to handle these affairsMy second run in with Secured Property Management concerned a verbal agreement I had with them regarding my ability to pay rent onlineMy job requires a lot of travel so the ability to pay online was a sticking point for me from a property management companyBefore I signed the lease, I was assured I would be able to pay rent onlineWell, low and behold, three months into my lease I received a group email from the company stating that they would no longer be providing online rent paymentI placed a phone call to the company and had a not so pleasant conversation with one of their agentsI mentioned the assurances I had from them about the online payment option and I was basically told that it was not specifically stated in my lease so tough (you know what)When it came time to move out (and CELEBRATE that I was free of Secured Property Management) I knew I faced an uphill battle (regarding my security deposit) with them based on other reviews I had foundThe first run in during our final sixty day period was when the owner of the business, *** ***, appeared at our property (without the requisite notice required by Virginia state law) and knocked on the door and began placing a rental sign in the front yardMy wife, as she does always, did not answer the door considering she was not expecting anyoneWhen she peaked out the window to see who this unexpected visitor might be, the owner of Secured Property Management waved her downShe told my wife that she was placing a sign and would also be placing a *** lock box on the doorGiven that we were still paying tenants at the time (not to mention citizens requiring the privacy promised us by both Federal and State level legislature) my wife told *** *** that she would not and could not give consent to the *** lock box being placed on our propertyThe owner agreed not to place the key box on the doorThis is when the phone calls from every real estate company in the greater Washington DC area began rolling in (or at least it seemed)We allowed supervised showings of the property when it was convenient to us but I would not allow my family to be subject to hosting open houses every day of the weekWith around a month left in the lease agreement, I received a phone call from Secured Property Management stating that I had not been returning phone calls from prospective tenants (rather their chosen real estate company) I was refusing to show the propertyThat statement was completely 100% falseWhen I called the company regarding this accusation and while repeatedly denying these claims, the owner picked up the phone and began to shout at me over the phone while not allowing me to say a single thingI did not return the screaming and tried to remain professional but I could see that conversation was going nowhereThe owner told me she would be over in the morning to place the lockbox on the front door against my willAfter having researched all applicable State and Federal law regarding this situation, I drafted an email to the owner of the company reminding her of the legalities of her threatTwo days later, I received a short email stating that the lock box would not be placed upon the propertyI had hoped that my dealings with this company would have ended at this point but unfortunately they have notI just received my security deposit in the mail (or part of it I should clarify)GIven that me and my wife knew who we were dealing with in this company, we went well above and beyond the call of duty in the complete cleaning and turnaround of this propertyWhen we moved in, the yard was not well kept and the interior of the townhouse was dusty and just generally not very cleanIt was by no means a disaster area but it was no where close to perfect eitherMy wife and I spent the equivalent of 25-man hours seeing that every nook and cranny from property line to property line was not only well better than the condition we found it, but almost like newThe exact numbers I was charged include: $(for a "light clean of house"), $(for a "yard clean up"), and $(as a service charge paid directly to Secured Property Management)I will state that I have spoken to one person at Secured Property Management that was very kind anytime I have talked to herUnfortunately, every other individual I have personally spoken with at this company has been incredibly disrespectful and dismissiveI can not under any circumstance recommend this businessPlease Please PLEASE stay away; Secured Property Management's extreme disregard for their tenants simply should not be allowed to continueMy desire is that this review will help others avoid the incredible mistake my family made doing business with this company

My husband and I hired Gerri L[redacted] and Secured Property Management to manage our rental property in Fredericksburg, VA and we were not just happy - we were thrilled!!
In 2007 we had to rent out one of our homes because the sales market had tanked and we had already purchased another home and could not pay two mortgages. Gerri was able to get it rented within two weeks and the renters stayed for eight years until we sold it last year. Secured Property Management was top notch and was on top of everything throughout the life of the contract with the renters. In addition, when the renters moved they did not clean the home as stated in the contract and they left the walls filthy (among other items they chose to leave undone.) Secured Property Management sent them notices way in advance letting them know of their move out responsibilities and took pictures of the condition of the home (before move in and right before they moved out.) Needless to say, they did not get their security deposit back (which covered part of the damages and filth they had left in their wake.) Thank God we had Security Property Management as our property managers!!
We never wanted to be landlords and were afraid of renting out our home, but because of the stellar service we received with SPM and the fact that they went to bat for us once the renters moved out - we were thrilled with our experience. Not only would we use SPM for all our rental needs, but we love Mrs. [redacted] professionalism and we then also hired her to sell our rental and our primary residence last year - of which both sold quickly and for an amazing price.

August 24, 2015Ref Revdex.com #[redacted]Upon move in on the property in question, the inspection shows wear and tear on the walls.  Upon move out, it was noted as excessive with damages.  The tenants did not provide, per the lease, receipts for carpet and gutter cleaning.  They did not...

perform either one of these required items.  The carpets on the move in are noted in good condition and upon move out; heavy stains throughout.  The owners viewed the condition of the carpets and made a decision to rip them out as they were so heavily damaged.  This office did not attempt to clean them and waste the tenant's money nor did the owner charge them for the carpet replacement.   The owners do feel the tenant should have complied with the lease terms and had the carpets cleaned.  In regards to the charge for the replacement of 2 bathroom floors, no damage is noted to the floors on the move in and upon move out the floors are noted to be damaged and discolored due to water.   The contractor has stated that it was due to not securing a shower curtain and water seeping between the vinyl and the plywood.  Charges for cleaning will stand of $250.00.  The tenants were present at the move out inspection and signed the report which notes the house is not clean.  The gutters were also noted with trees growing out of them.  The owners have instructed me to credit back to the tenant $1400.00 for painting still noting excessive damages to the home.  The service charge of $476.00 will be reduced to $185.95.  This service charge is part of the tenant's lease and this office would be happy to provide a copy of the lease if necessary.  All reports and photo's are on file and available for review by the tenants or your agency.  Please let me know if I can be of any further assistance.  Sincerely,  [redacted].

REFERENCE:  Claim #[redacted]
 
12pt; font-family: georgia;">In regards to the above referenced claim number, I have [redacted] the following documents for your review:
 
* A copy of the tenants earning and leave statement showing she is a civilian.  
* A letter from the tenant stating she is employed by the government.
* Tenant's application showing she is employed by the government.
* Page 10 of the lease showing the penalty for non-military. 
 
The tenant is not afforded any benefits under the Sailors and Soldiers Relief Act.  That is reserved for active duty military only. 
 
Let me know if you require any additional information from me.  If you could also please confirm receipt of this email. 
 
Sincerely, 
[redacted]

In response to the above complaint, and after reviewing the current attachment, this office will not be charging the tenant a termination fee.  The current [redacted] was not previously presented.   Per the lease, it is the tenant's responsibility to inform the landlord of any changes in employment when it occurs.   This document is dated October 4, 2013.    Also, this office would appreciate if the tenant, per the terms of the lease, would provide their forwarding address which allows us to close out the file accordingly.  Sincerely, [redacted]

August 24, 2015Ref Revdex.com #[redacted]Upon move in on the property in question, the inspection shows wear and tear on the walls.  Upon move out, it was noted as excessive with damages.  The tenants did not provide, per the lease, receipts for carpet and gutter cleaning.  They...

did not perform either one of these required items.  The carpets on the move in are noted in good condition and upon move out; heavy stains throughout.  The owners viewed the condition of the carpets and made a decision to rip them out as they were so heavily damaged.  This office did not attempt to clean them and waste the tenant's money nor did the owner charge them for the carpet replacement.   The owners do feel the tenant should have complied with the lease terms and had the carpets cleaned.  In regards to the charge for the replacement of 2 bathroom floors, no damage is noted to the floors on the move in and upon move out the floors are noted to be damaged and discolored due to water.   The contractor has stated that it was due to not securing a shower curtain and water seeping between the vinyl and the plywood.  Charges for cleaning will stand of $250.00.  The tenants were present at the move out inspection and signed the report which notes the house is not clean.  The gutters were also noted with trees growing out of them.  The owners have instructed me to credit back to the tenant $1400.00 for painting still noting excessive damages to the home.  The service charge of $476.00 will be reduced to $185.95.  This service charge is part of the tenant's lease and this office would be happy to provide a copy of the lease if necessary.  All reports and photo's are on file and available for review by the tenants or your agency.  Please let me know if I can be of any further assistance.  Sincerely,  [redacted].

We rented for several years under this Company. When we moved in, the place was not properly cleaned nor was the yard work up to date. The gentlemen that went through the inspection with us noted that the paint job was terrible and the carpet was not clean. We also noticed that many of the blinds and screens were atrocious but we accepted the property since we needed a place to stay. The move in inspection reported all of these things and we still have the copy of this report. We also knew we would just replace some of the blinds and get the yard work caught up. No huge deal. During our time, we had a yearly inspection that we always passed with flying colors. One of the inspectors even asked "are you actually living here?" since the place was spotless. As we approached our move out date we spent an enormous amount of time cleaning the entire three floors of this place. We also took care of the yard and redid the mulch and other minor things to ensure everything was returned nicer than when we found it. Our inspector showed up for the inspection and immediately went to a couple things which I'm assuming is his routine to find fault so they can begin to dip into the security deposit. To be fair, we missed the top of one ceiling fan, a couple baseboards and a few window sills. The bill for these few things......$420. The invoice reads that a complete cleaning was done. When our inspector first showed up to the inspection he said " I won't allow you to be overcharged", "the total should be a couple hundred bucks". We cleaned a majority of the house and instead of being charged for a light cleaning we got charged for a top to bottom cleaning. Our other issue involved gutter cleaning. Once again to be fair, our lease stated that gutter cleaning would be required upon move out. The issue here is that no trees are above the gutters. Not one leaf or any debris ended up in the two gutters. The invoice we received, which looks like it was made by a 5th grader, said, "40 ft. ladder" gutter cleaning. When I inquired as to what came out of the gutters I got a standard reply of "it's in the lease". I also stated on 3 occasions that we all know that gutter cleaning never happened and not once did anyone disagree with me. Instead an "invoice" was made up and $150 was pocketed as well as an additional 20% for a service fee. Nice. In the end, we expected to lose some of the deposit as no matter what you do you're going to lose some but this really crossed an ethical line. Out of $1500 we got back less than $300. If you end up renting from this Company be aware of what can happen. Take pictures of everything upon move in and good luck when you move out.

The consumer called the Revdex.com and stated that the company has refunded the money and resolved the complaint.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company offered no resolution and knows that they did not mention any of these issues during the move out inspection. Also the inspection report, which I can provide, only states scuffs, which would be NORMAL wear and tear.  I would like half of this money refunded again as we were good tenants and this company just finds ways to keep your money. Stay Away if possible from renting with them.  They will tell you one thing to your face and do another.  Renter be AWARE!!
 
Regards,
[redacted]