Secured Property Management

The consumer called the Revdex.com and stated that the company has refunded the money and resolved the complaint.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company offered no resolution and knows that they did not mention any of these issues during the move out inspection. Also the inspection report, which I can provide, only states scuffs, which would be NORMAL wear and tear.  I would like half of this money refunded again as we were good tenants and this company just finds ways to keep your money. Stay Away if possible from renting with them.  They will tell you one thing to your face and do another.  Renter be AWARE!! 
Regards,
[redacted]

Review: I rented a home with Secured Property Management for one year and a half. I had read bad reviews about

this company but got into a time crunch with needing a home so took the plunge and rented a home with them.

We are a family that truly cares about taking care of the home we are living in, no matter who owns the home. When we moved out, I asked to be present at the move out inspection. The inspector stated the only issue he could see was bugs in the light fixture (who cleans these) and that we might get called to fix them. I said, "ok," but I would need someone to let me back in because we had no keys to the home at that point. We had turned everything into the inspector. He said other than that we should be good. Well over 30 days later when I got the security deposit refund, they had deducted almost half for two stairways that needed painted. Keep in mind that both of these have flat paint and the stairs even had white flat paint. "NORMAL WEAR and TEAR," on these will happen as it is busy traffic areas and again flat paint which you can't wipe or clean. I contacted Geri and Julie. Julie, in the maintenance department stated they don't allow tenants to paint. I have that email if you'd like to see it. She also said she would see what she could do. Geri stated she was meeting with the painter to go over scope of work. I'm not really sure what this has to do with anything when tenants aren't allowed to paint and some "normal wear and tear" will occur on busy traffic areas with flat paint. Two weeks later, after not hearing from her, I reached out and she stated she was standing by her almost half my security deposit being retained. Keep in mind $160 of this, is for their fees. To what? Call a painter and give me an invoice that doesn't say anything but painted two stairwells. I would like a refund of half of this money because as Julie stated, tenants aren't allowed to paint and per the VA Statute, normal wear and tear is well, normal.Desired Settlement: I would like to receive half of the security deposit returned to me as I'm not responsible for painting a home

that tenants aren't allowed to paint and some normal wear and tear is expected during a year and a half lease.

Property Management Companies are no longer just trying to ensure tenants take care of the home and don't destroy it, but create ways to keep all or portions of security deposit money. A good tenant should get their security deposit money returned. There should be more policing of this by the state government in my personal opinion. I also have pictures if requested.

Business

Response:

The areas of repair/painting were beyond the scope of normal wear and tear. Members of my team and myself have communicated with the tenant directly on this matter. I personally spoke with the inspector that did the move out and the painter who was contracted to do the repairs. I took the time to review the photo's taken at the time of move out and I believe those photo's were provided directly to the tenant as well. I stand by my staff's decision to repair the walls in question.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company offered no resolution and knows that they did not mention any of these issues during the move out inspection. Also the inspection report, which I can provide, only states scuffs, which would be NORMAL wear and tear. I would like half of this money refunded again as we were good tenants and this company just finds ways to keep your money. Stay Away if possible from renting with them. They will tell you one thing to your face and do another. Renter be AWARE!!

Regards,

We rented for several years under this Company. When we moved in, the place was not properly cleaned nor was the yard work up to date. The gentlemen that went through the inspection with us noted that the paint job was terrible and the carpet was not clean. We also noticed that many of the blinds and screens were atrocious but we accepted the property since we needed a place to stay. The move in inspection reported all of these things and we still have the copy of this report. We also knew we would just replace some of the blinds and get the yard work caught up. No huge deal. During our time, we had a yearly inspection that we always passed with flying colors. One of the inspectors even asked "are you actually living here?" since the place was spotless. As we approached our move out date we spent an enormous amount of time cleaning the entire three floors of this place. We also took care of the yard and redid the mulch and other minor things to ensure everything was returned nicer than when we found it. Our inspector showed up for the inspection and immediately went to a couple things which I'm assuming is his routine to find fault so they can begin to dip into the security deposit. To be fair, we missed the top of one ceiling fan, a couple baseboards and a few window sills. The bill for these few things......$420. The invoice reads that a complete cleaning was done. When our inspector first showed up to the inspection he said " I won't allow you to be overcharged", "the total should be a couple hundred bucks". We cleaned a majority of the house and instead of being charged for a light cleaning we got charged for a top to bottom cleaning. Our other issue involved gutter cleaning. Once again to be fair, our lease stated that gutter cleaning would be required upon move out. The issue here is that no trees are above the gutters. Not one leaf or any debris ended up in the two gutters. The invoice we received, which looks like it was made by a 5th grader, said, "40 ft. ladder" gutter cleaning. When I inquired as to what came out of the gutters I got a standard reply of "it's in the lease". I also stated on 3 occasions that we all know that gutter cleaning never happened and not once did anyone disagree with me. Instead an "invoice" was made up and $150 was pocketed as well as an additional 20% for a service fee. Nice. In the end, we expected to lose some of the deposit as no matter what you do you're going to lose some but this really crossed an ethical line. Out of $1500 we got back less than $300. If you end up renting from this Company be aware of what can happen. Take pictures of everything upon move in and good luck when you move out.

I spent nearly four years as a tenant and was so impressed with the professionalism, attention and dedication of Secured Property Management, that I later sought their services from the owner's side.

Review: I recently moved out of a property that was managed by Secured property management. The property was located at [redacted]. I should have gotten back a $1200.00 deposit and was only refunded $522.00. My husband and I spent the time to make sure that everything was clean and the yard looked good also. We had the carpets professionally cleaned upon leaving and the gutters professionally cleaned as the terms of our lease stated, which when we moved in were told would be $125.00 and $50.00 respectively and turned out being $185.00 and $125.00. These were prices of their vendors that they make you use, so I already felt cheated just because of that. When I moved into the property it was nasty. It took all day to clean the dirt and grime that was all over the kitchen and both bathrooms yet I did not complain. Also, the refrigerator was not in working order when I moved in and it took them 4 days to get me a new one. I also had various other issues while living there with trying to get a hold of them to get stuff done. When I moved out the house was cleaned by me and my husband thoroughly from top to bottom. The yard was mowed and weeded the day we left. When I received the deposit back and it was significantly lower than what it should have been I contacted the company to try to discuss it with them. I left a voice mail. Then I called them again at a later time and spoke with someone who said they would call me back but I have yet to get called back. On the list of things that were cleaned some of the things that are mentioned is carpets vacuumed, which they were professionally cleaned. It also lists that ceiling fans were cleaned and there is not a single ceiling fan in the house. Other various things were listed that were cleaned by my husband and myself (cabinets, dishwasher, stove, floors, etc.). They also charged us for things that we already replaced ourselves. They charged for putting a new filter in the HVAC. We did that the day we left. They charged for mowing and weeding the grass which my husband did the day we left. The charged for picking up leaves which we had done and the day we moved out there was a storm after that night and every time it storms the yard gets lots of leaves in it because it is covered with trees. So, if there was any leaves there it was probably from the storm. They charged for putting in a new storm door kit which has not been working correctly ever since we moved in and the handyman even came over and tightened it once and it just loosened up after a few days and continued not to work. We were also charged a $113 service charge because they had to bring people in to do these things that really did not need to be done. That is just some of the things that are listed and the whole list is a made up list. I feel that this company has robbed me of my money. Money that I was planning on spending on my children to give them a nice vacation before returning to school. I feel like this company is just out to get hard working people's money.Desired Settlement: I would like to receive the $678.00 that is owed to me.

Business

Response:

September 23, 2013

Revdex.com

RE: [redacted]

In response to the above referenced matter.

First I will address the tenant’s comment regarding the vendors. Please refer to the lease on page 10, #33, sub paragraph A&B states, the tenant will use a professional company acceptable to the Landlord. We do not quote prices for services. These vendors are not employees of this company and Secured Property Management does not benefit in anyway when the tenant uses these services. [redacted].

[redacted] the tenant’s move in inspection where it states the property is clean and in order. This report is signed by our inspector and the tenant. Our check out inspection is preformed in the last day of the lease. This lease ended on July 31, 2013 and the inspection was preformed on the same day. The tenant is fully responsible for the property until the last day of the lease term regardless of whether they are still occupying or not. The tenant chose not to be present for the check out inspection. Please also [redacted] that are date stamped for the move out of July 31st. the photographs show the yard littered with leaves and the house not clean. A complete set of all photographs is available in our office.

if you require any additional information, please let me know,

Sincerely,

Review: We rented a town house for 3 years and the last year, Secured Property Management was the property management company. On September 3, 2014 we received a letter stating we would receive an estimate of $550 back from our security deposit of $1550. $1000 was being held as payment for the owner's deductible from a busted pipe issue that occurred in January 2014. The following week, we received another letter from Secured that stated they were keeping the $550 for water mitigation due to a HVAC leak that occurred on July 24, 2014. I reached out [redacted] at Secured Property Management and she confirmed that a leak was found from the newly installed HVAC and it was fixed but we were being held responsible for the water damage since we had not had our final walk through inspection. I explained that the only way you would discover the leak is finding water on/under the [redacted] wood floor. The water damage was from the HVAC leak, not from anything that we did! We had already moved out of the townhouse but the day before (Wednesday July 23) from 9:00 AM until 3:30 PM, there were professional cleaners cleaning the house. They did not see any evidence of a water leak coming from the utility closet. We kept the AC on, set at 75-76 degrees due to it being July and we were still getting calls from Realtors to show the home to potential renters. Its a 3 story townhouse, all above ground. Even with the AC on, the upper 2 levels remain hot and stuffy. We set the AC higher because we wanted to keep the electric bill to a minimum. I went to the townhouse on Thursday, July 24 in the early afternoon to review the work of the cleaners and to create a to-do checklist for our last weekend prior to the final inspection.

Walking past the utility closet, I heard water sloshing under the [redacted] wood floors. I opened the utility closet to discover the cement slab underneath the water heater and HVAC was wet and noticed water coming out from the edge of the [redacted] floors. I immediately called Secured Property Management to report the leak. I spoke to [redacted] and told her there was a leak in the HVAC or water heater and water had seeped via the cement under the floors. I was instructed to turn off the AC and turn off water to the home, which I did. [redacted] said that she would contact a plumber first to rule out the water heater and then contact a HVAC company. The following day, [redacted] left a voice mail on my cell phone stating the plumber was unable to get to the home until Saturday morning at the earliest and she asked about the condition of the home. I accidentally left my cell phone at home that day and did not receive the message until 9:30 PM. I called her back and left a voice mail that I was not at the house that day but I would swing by on Saturday. By that Saturday afternoon, the water was turned back on in the house and you could see warping in a small area of the flooring right next to the utility closet. My husband was there on Tuesday July 29th, when the HVAC company came and they switched the hose-like condensation tubing to a stronger plastic pipe.

We did everything that a responsible tenet should have done! I reported the leak immediately, which is why the area of damage flooring was small. The warping of the floor was due to the leak from the HVAC. The water seeped through the cement slab under the floor! We had nothing to do with the leak and we should NOT be held responsible for fixing the floors!

Secured Property Management has been the worst company to deal with this past year! We had several items break and it took them forever to fix them. The oven almost caused a fire and it took them almost 3 weeks to replace with a new one! It took them a week to fix the refrigerator/freezer, 4 weeks to fix the HVAC in May and early June, and 1 week to fix the washing machine! We even lived 7 months with 3 drywall holes after a frozen and busted pipe that occurred in January 2014. Through it all, we paid rent on time and they refused to deduct anything from the rent for any inconvenience. They also continuously charged us the owner's deductible for the busted pipe even though the adjuster and an attorney told them to back off and allow the insurance companies to handle the claim. This last episode of charging us to fix the floors due to an event that was not our fault is the final straw.

I also find it ironic that the cost for the water mitigation was the exact amount remaining on our security deposit! Attached to the second letter, they sent us a copy of the Estimated bill for the water mitigation. Dealing with this company, I would not be surprised if the work was ever done! I have reached out to [redacted] twice in the last few days and her final response is that we are liable for the floor damage. How can we be liable when they found an HVAC leak which is the cause of the water damage?!Desired Settlement: Secured Property Management should not be able to keep the $550 for the floor repair from our security deposit. We should be refunded that amount since it was not our fault for the HVAC leak and the subsequent water damage and we reported it promptly.

Consumer

Response:

The consumer called the Revdex.com and stated that the company has refunded the money and resolved the complaint.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: My family and I (Husband, 9 month old son) moved into this rental property in March 2016. When I arrived it was the beginning of April and I contacted Secured Property Management via phone call about mold in the master bedroom and the fact that the living room (370.5 sq ft) does not receive ac/heat from the vents. They sprayed over the mold and claimed that they resealed the skylights. Since then the ac unit has been replaced, but the living room still does not receive heat and is unusable now that the temperature is lower. The water problem in the master bedroom continues to be a problem. I contacted them (with photos) about the leak on Sept. 10, 2015 and they did not send anyone out, remedy the issue or address it. Thursday, October 22, 2015 there was a leak from that window with massive water stains. It got even worse Saturday, October 24, 2015. The sent a roofer out October 26, 2015 who looked around, took some pictures and left. He did not remedy the situation at all. According to our lease they are supposed to uphold all maintenance issues.Desired Settlement: We have asked to be released (penalty free) from our lease, which considering the fact that they are not upholding their end of the lease seems fair. We want to have a written release from the lease so that we may move on base. The water damage that happened within the last week occurred when there was no rain so we find this to be concerning for health reasons for ourselves and our young son. We also are unable to use the 370.5 sq ft living room as advertised when we rented this property.

If we are not released we would like our rent to be changed to $1,141/month immediately.

(1,584 sq ft home. = $1,495 / month rent. >> -370.5 sq ft @ $0.94/sq ft)

Business

Response:

All the tenants concerns have been addressed. Contractors were dispatched numerous times some leaking was found entering through the skylights into the attic space and at that time, the skylights were sealed. At this time we are waiting on final bids to replace the skylights. At no time was there ever any evidence of mold in this residence. Pictures on file if needed. A new HVAC system was installed in the home this past September. We are waiting on the final assessment on the low air flow that the tenant is complaining about. The tenant has inquired and we have provided our policy regarding early termination.

My husband and I hired Gerri L[redacted] and Secured Property Management to manage our rental property in Fredericksburg, VA and we were not just happy - we were thrilled!!
In 2007 we had to rent out one of our homes because the sales market had tanked and we had already purchased another home and could not pay two mortgages. Gerri was able to get it rented within two weeks and the renters stayed for eight years until we sold it last year. Secured Property Management was top notch and was on top of everything throughout the life of the contract with the renters. In addition, when the renters moved they did not clean the home as stated in the contract and they left the walls filthy (among other items they chose to leave undone.) Secured Property Management sent them notices way in advance letting them know of their move out responsibilities and took pictures of the condition of the home (before move in and right before they moved out.) Needless to say, they did not get their security deposit back (which covered part of the damages and filth they had left in their wake.) Thank God we had Security Property Management as our property managers!!
We never wanted to be landlords and were afraid of renting out our home, but because of the stellar service we received with SPM and the fact that they went to bat for us once the renters moved out - we were thrilled with our experience. Not only would we use SPM for all our rental needs, but we love Mrs. [redacted] professionalism and we then also hired her to sell our rental and our primary residence last year - of which both sold quickly and for an amazing price.

Secured Property Management has been so accommodating and helpful to us from looking at properties, to moving in, and now moving out. I have never worked with a company that was so helpful and warm and willing to go the extra mile for me and my family. I really appreciate everything they do to accommodate their customers. I look forward to recommending this company to anyone who is looking for a place to live.

Review: Secured Property Management is wrongfully withholding our security deposit of $1195. On top of withholding our security deposit, they have assessed additional charges in the amount of $1661, for total charges equaling $2856.

My family and I resided at this property from December of 2009 until June of 2015. Secured Property Mgmt. has held our security deposit in the amount of $1195 since our move-in date in December 2009. Upon move-in, in December of 2009, the walls were damaged and hadn’t been painted, the carpet hadn’t been cleaned and was worn/stained, and blinds were broken. The property had not even been cleaned at all by the time of move-in. All of these things were recorded on our initial walk through paperwork.

My family and I resided in the home for 5.5 years and kept it clean and well maintained. Upon our move out in June of 2015 we thoroughly cleaned the home, patched all nail holes, and ensured that lawn care was done and the home was in satisfactory move out condition.

The so called “damages” that have been asserted by Secured Property Mgmt. are issues that existed prior to our move-in in December of 2009. These erroneous claims include: heavy damage to the walls, staining on the vinyl floors of the bathroom, and broken blinds - totaling $1980 in charges. We had no balance on our account upon moving out, as we gave the required 60 days’ notice and paid our last month’s rent on time. In point of fact, over the 5.5 year rental period, the rent payment was always on time and never late. The service charge of $476 being claimed, has no merit. The house cleaning charge of $250 is also erroneous, as the house was clean upon moving out. According to Virginia Law, tenants may not be charged for normal wear and tear of the home or things that were already an issue prior to move-in. We are not responsible for the aforementioned fees. The only charge that we are willing to accept is the $150 charge for gutter cleaning, all other charges are erroneous and invalid.Desired Settlement: A security deposit reimbursement of $1045.00

Business

Response:

August 24, 2015Ref Revdex.com #[redacted]Upon move in on the property in question, the inspection shows wear and tear on the walls. Upon move out, it was noted as excessive with damages. The tenants did not provide, per the lease, receipts for carpet and gutter cleaning. They did not perform either one of these required items. The carpets on the move in are noted in good condition and upon move out; heavy stains throughout. The owners viewed the condition of the carpets and made a decision to rip them out as they were so heavily damaged. This office did not attempt to clean them and waste the tenant's money nor did the owner charge them for the carpet replacement. The owners do feel the tenant should have complied with the lease terms and had the carpets cleaned. In regards to the charge for the replacement of 2 bathroom floors, no damage is noted to the floors on the move in and upon move out the floors are noted to be damaged and discolored due to water. The contractor has stated that it was due to not securing a shower curtain and water seeping between the vinyl and the plywood. Charges for cleaning will stand of $250.00. The tenants were present at the move out inspection and signed the report which notes the house is not clean. The gutters were also noted with trees growing out of them. The owners have instructed me to credit back to the tenant $1400.00 for painting still noting excessive damages to the home. The service charge of $476.00 will be reduced to $185.95. This service charge is part of the tenant's lease and this office would be happy to provide a copy of the lease if necessary. All reports and photo's are on file and available for review by the tenants or your agency. Please let me know if I can be of any further assistance. Sincerely, [redacted].

Review: While using this property management, repairs took forever to get done and our refund was wrongfully not given back or done in the correct way. [redacted],(property manager) did our move out walk through inspection. I was not present due to being out of town on vacation. I was never notified of things she saw wrong. I emailed many employees in the company asking how the walk through went and never got a response. Finally a month later we get a check for only $440 out of the $1400 we put down. It had all hand written invoices of things that were done, which most didn't need to be. None were itemized at all. I called [redacted] and she was so rude and impossible to even to talk to. She said she had 300 some properties and didn't have time to call anyone. Tried to get some of my money back for things that I had done and then after her cleaning company came through 6 bleach spots showed up on the carpet that were not there when we left per myself and [redacted]. Without telling us about them they just went ahead and took $195 to have them fixed. Another handwritten invoice for $100 to pull a few weeds and supposedly trim bushes and edging, both which were not done. I wouldn't go through this company again if it was last resort!!Desired Settlement: I want my refund for the $195 carpet invoice for bleach spots that were not there when we moved out and the $100 for the yard work that was not needed.I have all handwritten invoices of money taken from our deposit and can provide if/when needed.

Business

Response:

August 16,2013

Revdex.com

The following is in response to Case # [redacted]

Our office makes every attempt to insure the tenant's right to be present at the check out inspection. On Sunday, June 30, 2013. I proceeded to the property to do the final inspection. Per the terms of the lease, the property needs to be ready with all personal belongings removed the property. Upon entering the home, it still had personal property inside and was not ready for the final inspection. I made phone calls to both **. and [redacted]. [redacted] who advised me they would not be attending. At that point, [redacted].[redacted] stated she would need an additional day and I could come back tomorrow for the inspection.

I performed the inspection on the morning of July 1, 2013. Once the tenant turns over the property, all items not completed per the terms of the lease, are handled immediately. **. and [redacted]. [redacted] were provided their check out letter requirements on April 28, 2013. This letter mirrors the check out requirements laid out in the lease. Originally, [redacted].[redacted] was in disagreement on all charges until I provided the pictures in condition I found the home in.

All pictures are on file and have been provided to [redacted].[redacted]. The stains on the staircase were noted on my walk through on July 1,2013. They are not noted on the move in inspection which is signed by me and **.[redacted]. The cleaning crew did not enter the property until the inspection was completed.

I have attached a copy of all invoices along with my email correspondence with [redacted].[redacted]. I understand [redacted].[redacted] is not happy with my decision regarding the deductions, but as a property manager, I must review and made decisions based solely on the facts.

Please let me know if I can provide any other information.

Sincerely,

Property Manager

I rented a three-story townhouse in Culpeper, Virginia from Secured Property Management for a period lasting a little over a year. I'll start by stating that in all of my previous negative experiences with service providers; I have never reached a point of caring enough to physically sit down and spend my time composing a negative review. That all changed when I entered into a rental agreement with this company. For starters, during the first winter of our stay, the gas powered central heating system failed. In and of itself this should be no more than an inconvenience that one would hope the landlord would be quick to remedy given the fact that the high that day was in the low twenties. However, when I did receive a call back from the maintenance department at Secured Property Management, I was told that I would have to pay the deposit fee to the repair service that did not show up until the afternoon of the following day. Now I simply removed the amount of that fee from my next rent payment but I had a difficult time understanding why I had to pay this fee at all considering I pay a landlord to handle these affairs. My second run in with Secured Property Management concerned a verbal agreement I had with them regarding my ability to pay rent online. My job requires a lot of travel so the ability to pay online was a sticking point for me from a property management company. Before I signed the lease, I was assured I would be able to pay rent online. Well, low and behold, three months into my lease I received a group email from the company stating that they would no longer be providing online rent payment. I placed a phone call to the company and had a not so pleasant conversation with one of their agents. I mentioned the assurances I had from them about the online payment option and I was basically told that it was not specifically stated in my lease so tough (you know what). When it came time to move out (and CELEBRATE that I was free of Secured Property Management) I knew I faced an uphill battle (regarding my security deposit) with them based on other reviews I had found. The first run in during our final sixty day period was when the owner of the business, [redacted], appeared at our property (without the requisite notice required by Virginia state law) and knocked on the door and began placing a rental sign in the front yard. My wife, as she does always, did not answer the door considering she was not expecting anyone. When she peaked out the window to see who this unexpected visitor might be, the owner of Secured Property Management waved her down. She told my wife that she was placing a sign and would also be placing a [redacted] lock box on the door. Given that we were still paying tenants at the time (not to mention citizens requiring the privacy promised us by both Federal and State level legislature) my wife told [redacted] that she would not and could not give consent to the [redacted] lock box being placed on our property. The owner agreed not to place the key box on the door. This is when the phone calls from every real estate company in the greater Washington DC area began rolling in (or at least it seemed). We allowed supervised showings of the property when it was convenient to us but I would not allow my family to be subject to hosting open houses every day of the week. With around a month left in the lease agreement, I received a phone call from Secured Property Management stating that I had not been returning phone calls from prospective tenants (rather their chosen real estate company) I was refusing to show the property. That statement was completely 100% false. When I called the company regarding this accusation and while repeatedly denying these false claims, the owner picked up the phone and began to shout at me over the phone while not allowing me to say a single thing. I did not return the screaming and tried to remain professional but I could see that conversation was going nowhere. The owner told me she would be over in the morning to place the lockbox on the front door against my will. After having researched all applicable State and Federal law regarding this situation, I drafted an email to the owner of the company reminding her of the legalities of her threat. Two days later, I received a short email stating that the lock box would not be placed upon the property. I had hoped that my dealings with this company would have ended at this point but unfortunately they have not. I just received my security deposit in the mail (or part of it I should clarify). GIven that me and my wife knew who we were dealing with in this company, we went well above and beyond the call of duty in the complete cleaning and turnaround of this property. When we moved in, the yard was not well kept and the interior of the townhouse was dusty and just generally not very clean. It was by no means a disaster area but it was no where close to perfect either. My wife and I spent the equivalent of 25-30 man hours seeing that every nook and cranny from property line to property line was not only well better than the condition we found it, but almost like new. The exact numbers I was charged include: $125 (for a "light clean of house"), $150 (for a "yard clean up"), and $100 (as a service charge paid directly to Secured Property Management). I will state that I have spoken to one person at Secured Property Management that was very kind anytime I have talked to her. Unfortunately, every other individual I have personally spoken with at this company has been incredibly disrespectful and dismissive. I can not under any circumstance recommend this business. Please Please PLEASE stay away; Secured Property Management's extreme disregard for their tenants simply should not be allowed to continue. My desire is that this review will help others avoid the incredible mistake my family made doing business with this company.

Review: The company SECURED PROPERTY MANAGEMENT, LLC is charging me an early termination fee in the amount of 697.00 , because I’m leaving there property early, due to no fault of my own the Unites States Army has me going to Afghanistan in July 2014 a year long deployment.Desired Settlement: The company SECURED PROPERTY MANAGEMENT, LLC is charging me an early termination fee in the amount of 697.00 , because I’m leaving there property early, due to no fault of my own the Unites States Army has me going to Afghanistan in July 2014 a year long deployment.

I would this fee wave these people are charging hard working American money that they just don’t have, I am going to Afgahanstain, don’t really know if and when I will return or if I’m coming back to my family and they want to charging me for early termination fee of 697, because I’m serving my country . I have supporting paper regarding the matter.

Business

Response:

REFERENCE: Claim #[redacted]

In regards to the above referenced claim number, I have [redacted] the following documents for your review:

* A copy of the tenants earning and leave statement showing she is a civilian.

* A letter from the tenant stating she is employed by the government.

* Tenant's application showing she is employed by the government.

* Page 10 of the lease showing the penalty for non-military.

The tenant is not afforded any benefits under the Sailors and Soldiers Relief Act. That is reserved for active duty military only.

Let me know if you require any additional information from me. If you could also please confirm receipt of this email.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Good morning ,here's a copy of reenlistment contract, at the time I moved in to the townhouse I was not military, later became military. If you or your offices have any question for me please let me know. Again thank you for your time and support. I look forward to hearing from you all soon.

V/r,

Business

Response:

In response to the above complaint, and after reviewing the current attachment, this office will not be charging the tenant a termination fee. The current [redacted] was not previously presented. Per the lease, it is the tenant's responsibility to inform the landlord of any changes in employment when it occurs. This document is dated October 4, 2013. Also, this office would appreciate if the tenant, per the terms of the lease, would provide their forwarding address which allows us to close out the file accordingly. Sincerely, [redacted]