Security Properties Residential Reviews (%countItem)
Security Properties Residential Rating
Address: 701 5th Ave Ste 5700, Seattle, Washington, United States, 98104-7014
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I lived in one of their properties, ***. This is my 7th day of calling their property 50 times a day with no answer. I have left many voicemails and emails as well. I was approved for rent deferment in April due to COVID-19 but was never contacted by the leasing agents to sign my forms. I moved out in May because my lease was up and I would never want to stay at a place where I can’t even contact the leasing office for help. I’ve gotten more help from my new complex in a few days than the *** ever gave me in a year. I moved out of this complex and they sent me incorrect final charges. I have tried many times to get this fixed as they included late fees and many incorrect charges that should not have been there. I have no problem paying my bill but I refuse to pay them more than I am supposed to. I am only required to pay rent without late fees because again, I was APPROVED for deferment with no fees. They cannot and will not recognize this. I also was not present in person or video call when they did a move out inspection. In my lease it states I should be present and aware of the move out inspection. I do not agree with any charges as I was not there and they damaged them by themselves to make me pay more money. That is despicable. It is exhausting, unprofessional, and rude that they are forcing me to waste this much time when all I am doing is try to pay my bill. They’re obsessed with money so why wouldn’t you want me to pay my bill? Oh yeah, that’s why they’re ignoring me, so they can make more money. Thanks for nothing.
To whom it may concern,We sincerely apologize for any inconvenience or frustration that might have been experienced. We are so glad to hear that the past residents have connected with the Property Manager and that their concerns have been resolved. Per their conversation, the FInal Accounting statement was revised to reflect the overcharge for rent and disputed cleaning charges which were removed. This matter has been considered resolved by both parties. And we do with the past residents well in all future matters.
Just received this notice on my door.First off, 48 Hrs, lets see most people sleep for about 8 hrs and oh wait most people work about 8 hrs a day as well. That least 8 hrs a day to try raise a child, cook dinner, to go to dr's appointments, and enjoy life a bit. So you would like every resident (FOR FREE) to take very important free time and move +60% or my belongings. Then when they are here I have to leave and take my dog with me for excess of 4 HOURS. ha good one. Now when I finally can come home I have to air out and let my house ventilate because that couldn't have been done during the 4+ hrs that we have to be out of the apt. Finally the fun part every single thing that was moved now has to be moved back. I'm all for keeping my apt pest free but this has been the biggest pest i've dealt with here to date. Next time use some forethought to advised people much earlier in advance.
Now we come to a whole new issue. My father and I are the only residence here but we have both had back surgery. My father fell last saturday and I almost had to take him to the hospital. Now you're going to force us to do what for us is backbreaking work.and if we don't your are going to charge us $43 after paying our rent of almost $1,400 every single month for almost two years now. This picture is going up on instagram, facebook, i'll have it put in the paper, on ***, EVERYWHERE, i'll call the news if I have to. I am going to let EVERYONE know how things are done and people are treated
To whom it may concern,We apologize for any frustration or inconvenience that was felt due to our required pest control treatment. A prior notice of 48 hours and prep sheet was provided to residents in advance so that they would have enough time to prep, and the team was in compliance with the notice time given to residents. Unfortunately, we are not able to waive this required treatment and should there be any questions or concerns about the treatment being done in the home we would be happy to discuss this or have them connect with the Pest Control Vendor representative. It is important that we inspect and do our due diligence in treating any issues that could be found within the resident's home and in engaging in preventative maintenance. Best Regards, Arches at Hidden Creek Management Team
Here at Seasons at the Farmington Bend Or. I have an upstairs neighbor that stomps has hard as he can every night The P.M. Angela can not seem to be able to resolve this issue. Instead she is letting me break my lease since I have had to call law enforce fearing for my life because I complained. This is the worst company I've seen in this business
When moving out, we had a verbal agreement to extend the final account statement due date through the end of the month. (Which was over $1,000 due to “concessions chargeback” or paying back the first months free rent)
I decided to just get the payment over with and paid on time.
They didn’t cash the check until the following month. Then found out a month after they sent me to collections.
I have documentation of all payments/receipt of payment and confronted the leasing office - who stated, “we show you paid everything and that you are not in collections.”
I requested a letter for documentation but was told that would not be possible and they refused to provided anything or FIX their mistake. As someone at this company overlooked all of this and sent us to collections.
If this does not get resolved, there will be legal action as it is detrimental to our mortgage approval now.
We do apologize for any frustration and we have reviewed the ledger and confirm that the account was paid in full. The Property Manger has emailed Assurant with a copy of the zero balance FAS along with an image of the check paid and is reaching out to Caroline to let her know we have initiated corrections and will reach out again once her account has been removed from collections. Thank you for providing us with the opportunity to address this concern.
Kristie - Security Properties Residential
I am a previous tenant at *** in Kirkland, WA which is one of the properties under Security Properties LLC. I submitted my notice to vacate and fee effective July 24th, 2019 therefore, should only be responsible for rent from 7/24-8/24. I was still hoping to find someone that could take over my lease and had someone that was interested. We met at the leasing office on 7/30 so they can submit an application. At that time only the husband had time to fill out an application and stated his income should be enough to rent the apartment therefore, one application was turned in. After leaving, Kimberly S the property manager stated she won’t be running the application until both husband and wife apply. Knowing that, Kim took the apartment off the market. For that reason and another they decided to not take over my lease and they put the apartment back on the market on the 1st of August. Now, Kim is trying to charge me rent for the entire month of August which is 7 extra days because she said she took the apartment off the market and the notice to vacate started over and new effective date is 8/1/19. I find this extremely u reasonable and unethical as A. I was never informed this is the normal practice B. The apartment was off the market for one day and she’s trying to charge me 7 days extra of rent when I never requested a retract on my notice of vacate and when there was no approved application yet. Now no one from the office is even responding to me.
Hello and thank you for providing us with the opportunity to respond to this complaint. The property manager has been able to work to resolve the matter to the satisfaction of the resident and is directly available for any additional assistance regarding the final accounting statement and move out process.
Thank you,
Kristie – Resident Relations Manager
Security Properties Residential
Security Properties Residential owns *** in Suisun City, California. I moved in in July of 2018 and over the past year have been subject to repeated harassment by management, unsubstantiated fees, and unannounced inspections of my apartment. I have never been late on a payment, yet nearly every week since I moved in, I received "Three Days to Pay or Quit" notices about many different things. In one case, they threatened to charge us $600 for a noise complaint that was completely unsubstantiated. We have spoken to the management many times and it is my firm belief that they are harassing us in any way they can to get us to move out. Many of my neighbors in the same complex have also expressed that they feel they are being harassed by the company for similar reasons. We were also the victims of an unannounced inspection that violated California Civil Code Section 1954, as we were given no advance notice of the inspection. The management claims they notified us solely by taping a paper to our door, but despite the fact that we were home when they claimed they posted the notice, we received no such notice. They also had the capability to email, text or call us regarding the inspection and chose not to do so. They have also threatened to charge us for damages to the apartment that were present before we even moved in, such as flooring damage, and water damage. To top it off, when we were first looking at the property, they showed us a "model" apartment which was completely different than the apartment we actually were given. We were told we could not view our actual apartment due to renovations that were taking place. We were not able to actually see it until after we signed our lease agreement. We feel that this company has and continues to engage in false advertising, predatory practices and harassment of its tenants, as well as violation of California State Law.
Hello and thank you for providing us with the opportunity to respond to this complaint. We apologize for any frustration or inconvenience that *** may have experienced while residing with us as we do intend for our residents to
be happy in their home. The resident has been served with notices and a pay or quit for a noise violation where multiple residents complained of loud music into the morning hours. It is standard format for a pay or quit notice to
include a monetary fine for violation if the activity does not cease.
We do apologize for any confusion with regard to viewing the actual apartment home. If the specified unit is occupied or not available for viewing, we do show a model so one can get a feel for the space and it is noted that it is not exact. Our onsite team did indeed follow procedure in providing proper notice for the home inspection (posted on Sunday August 25th and inspected on Tuesday august 27th, we do not email residents individually as this was not an
individual inspection). We serviced 8 buildings with over 50 units and had no other complaints regarding how and if the notice was received. With respect to the desired settlement presented by ***, we have had our Regional Manager reach out via email on Monday 9.16.19 to set up a time for discussion of his residency and we are waiting to hear back.
Thank you for your time,
Kristie - Resident Relations
Security Properties Residential
We currently live at ***, which is owned by Security Properties in Seattle, Washington. We have made several complaints regarding the neighbors that live above us. Since moving in (February 2019) the neighbors above us have continued to make a ridiculous amount of noise. This noise has sounded like very loud stomping, slamming doors/cabinets, and “a herd of elephants” above us, as well as continuous dog barking and whining all day and night. This noise causes our pictures to fall off the walls, our dining room light (chandelier type) to shake and flicker, and our wood case built to hold wine glasses to cling together. The dog barking and whining is constant but the “herd of elephants” starts at approximately 6am and will last well into 1 to 2am. We have made numerous complaints regarding this matter since moving in. The management office will write down the complaint on a post-it note and say it will be dealt with by notice given to them. We have yet to experience a reduction of constant, excessive noise.
Our second complaint was regarding the same neighbors, they continue to allow their German shepherd dog to urinate and defecate on their balcony which is above our porch and only entrance into our apartment. There have been several times we have heard the neighbors open their balcony door, let the dog onto the balcony, and then call the dog back inside while saying, “did you go potty? Good job!” This urine and fecal matter (the dog seems to be ill and has diarrhea) go through their balcony wood boards onto our porch. It took a week and half for apartment maintenance to clean our porch the first time. It has yet to be cleaned again despite this continuing to happen. I have dumped hot water on our porch to attempt to reduce the smell and fly issue. There are more issues that cannot be explained in allotted space presented in this box.
Hello,
We do apologize for any inconvenience that *** may have experienced while residing with us at *** community as our intent is to provide a happy home for our residents. The onsite team has made active attempts toward resolution for the resident on all fronts mentioned in the complaint and has spoken with both parties on more than one occasion to work to rectify the neighbor issues. In reference to the noise and pest waste complaint, we have connected on these items with both parties; made it clear this behavior is not allowed and in addition, the dogs is being walked multiple times a day in an effort to work toward resolution.
We welcome hearing if this solution has been unsuccessful to date.
With reference to the late fees, the on-site team did extend on the Customer Service gesture to waive late fees back in June in the amount of $145. Again on August 10th, after the first payment attempt was made and returned, *** requested that we
waive the insufficient funds and late fee and we obliged; letting her know that payment was required in full this same day to avoid paying any late fees. *** extended on a verbal agreement to pay the balance that day but did not. The next attempt to pay was on Aug 12th 2019 where she called the office again upset that there were new late fees on her account. With payment not being received on the 10th as agreed, late fees were indeed re-assessed. *** paid for a 2nd time
in the amount of $1,551.02 on the Resident Portal on 8/12/19 (after we spoke with her) and payment was then returned again on 8/12/19 for “Insufficient Funds (R01)”
At this time - Friday August 16th, August rent/ late fees have still not been paid in full (rent due 8.1.19) and continues to accrue late fees. Her total due as of today is $1,756.02 including full rent for August, utilities, late fees in the amount of $195.00 and
two NSF Fees for $20.00 each.
With reference to the desired settlement we will not be crediting any late fees nor providing compensation for 6 months of issues (first documented complaint was 7.22.19) but will continue to work diligently with respect to the pet waste
issue and will continue to extend on efforts toward inspection for animal waste on the patio should the issue continue.
We are unaware of any additional complaints or un-resolved issues that the resident may be experiencing and welcome additional feedback on any items/concerns so that we can work to assist. Thank you for your time,
*** Management Team
Complaint: ***
I am rejecting this response because:
I spoke with management staff numerous times before 7/22/2019. Management has continued to not take any complaints seriously, despite providing multiple pictures, numerous times. We have yet to experience any relief on either neighbor issue. In regards to the fees I tried to pay the day of and the fees still existed on the account. The second NSF fee was because I told the bank to reject it because management continues to not address the issues or call us back when they say they will.
Sincerely
Hello,
Since our last entry, the on-site team and residents have had a meeting and resolution was reached with a credit to their ledger and the late fees were also refunded. Residents stated they were satisfied with the outcome.
Thank you for your time and the opportunity to respond.
Kristie P
Security Properties Residential Resident Relations Manager on behalf of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I recently applied for an apartment with security properties at one of thier Arizona properties. ***. I filled out the application and turned it along with the fees On Wednesday May 7, 2019. I received a call Friday May 10, 2019 and was told my application failed, I went in to the office to close out the account and pick up my refundable holding fee of $150 dollars, that same Friday I was told that it was already deposited the day before on Thursday May 8, 2019 and I had to wait until Tuesday May 14, 2019 for my refund from corporate in the mail. I never received anything. I called the complex Thursday May 16, 2019 and was told I had to wait for a letter from corporate and my refund would be processed in 14 business days. I decided to track my money order and found out it was cashed last Friday May 10, 2019 after I received the call. I have called corporate and left four messages and still I have not heard anything about my refund.
Hello,
This resident spoke with our on-site team today (5/17/19) who reiterated that refunds can take 10-14 business days, allowing for mailing time to arrive. This is the same information that was provided to her yesterday on 5.16.19. Our Assistant Property Manager provided her email address for *** to connect with in case she does not receive the check in the mail in 10 days or so. No letter comes from the corporate office and and I have checked our ticketing system at the corporate office and we have no calls from *** other than the VM left yesterday and the Revdex.com complaint that came in yesterday as well (searched by name and by phone number).
Our on-site teams handle items of this nature and we followed the proper procedure in sending her information forward for follow up of which they did.
Thank you for your time,
Kristie P
Resident Relations Manager
Complaint: ***
I am rejecting this response because:I recieved a call from Dianna S May 17th from ***. I was told my money order was deposited on May 8th and my application was denied on may 9th and Dianna told me she processed my refund on may 10, but my money order shows it was cashed on May 10th. I was then told by Dianna that it takes 10-14 business days to receive the refund and I should receive my refund by may 24-28 and if I don't to email her. I'm confused as to the reason why my money order was cashed on May 10th if my application was denied on May 9th? Why should I have to wait two weeks for a refund that should have never been cashed if my application was denied? I also have phone records showing I called orporate more than once avout this issue.
Sincerely
Hello - this matter is resolved as she wanted to get a refund and the refund is in process.
Thank you.
Kristie P
Resident Relations Manager
I am a former resident of The ***. I moved out couple of months ago. I am writing about my stressful and disappointing experience with the *** Management.
Since I had moved in mid month a year ago, I was assured by the office manager at least three times that she will waive the 30 days notice requirement. And I will not be charged any additional rent or late fees etc.
Subsequently, a week before my move when I had already given my notice, I received an email from the office telling me that they will charge me an insufficient notice fee. This was the first time they told me that I will be charged additional fees equivalent to a month's rent. This came as a complete surprise to me and I have been very stressed since then. After seeing this email I went to the office multiple times. The manager, Nakia M, was avoiding me completely and I could not gain access to her at all since Javon (the front desk person) kept saying that she is not available, even though I could see her in her private office right in front of my eyes.
I am a single mom with a below average salary trying to put my son through college. I am barely making ends meet. So you can imagine how big of an amount one month's rent is for me. I strongly feel that I was tricked by the office and misled by the management, which is very disappointing.
Seeing my desperation on my move out day (the last day at ***), when I went to handover my keys, the manger finally spoke to me and gave me contact of her supervisor at Security Properties. She said that she will talk to that person and I should expect a call from her within a week of me moving out, which has also turned out to be false. It has been over a month and a half now and I have not received any communication from the *** Management.
Just recently I got a random call from a "I Q Data International Collection Agency" letting me know that there is a bill pending. Why was I never sent a bill for this? I have no idea what this collection is about. Moreover, till date I have no idea on the status of my security deposit which is more than a months rent.
So this is just a warning to folks thinking of moving here, be VERY careful and take everything in writing. I am still dealing with this mess and currently evaluating my legal options.
Exemplary management team. Very satisfied with the take over
In Nov 2018, I paid a deposit of $300 to Janus Apartments. The following day, I notified Janus Apts that I needed to retract my rental application and was advised that refund check would be processed and I should receive it within 2 weeks. Nearly 6 weeks later, I have not received my refund. I have been told that a check was processed "but it must have gotten lost in the mail". I requested the check be re-processed and sent via a trackable method, and it was ignored. They processed the check as usual, and I was told my their property manager Dianne F that it would be received within a week since it was coming from a Seattle office. When the check never materialized, Ms F then told me the check wasn't coming from Seattle but now from Oregon and that I should be receiving it shortly. Another 2 weeks have lapsed, and I still have not received any refund. I've tried to escalate this issue and contact Security Properties Regional Manager Matt C via phone, to request a working solution (i.e. check processed and sent via a trackable method) and my voicemails and calls have all been ignored by him and Corporate.
Hello,
We thank you for your patience and extend on our apologies for any frustration or inconvenience this experience may have caused. We did issue a $300 refund on 12.7.18 and the check did indeed clear on 12/17/18.
Kind Regards,
Security Properties Residential
Many previous residents and myself have been dealing with extra charges when we move out. When I moved I was told they could not do a walk through without an appointment even though there were multiple people just sitting at their desk. I had made it clear I was moving that day, and made sure to ask about anything I needed to do. I was charged a cleaning fee for the carpet, whatever that is about normal. Then I see a charge to replace the carpet for 600$. I was in the apartment for a year, never wore shoes in the apartment...they came off at the front door. The only carpet was in the bedroom, and we never allowed our dog in the room. Basically the bed took up the entire carpet also lol. How is it that the carpet needed to be replaced? The company would never respond to me, and suddenly I am in collections....I tried from day one to reach these people. My wife and I know we would only be there a year so I am talking no holes in the walls or anything. I am going against this and asking for a review of my case instead of paying. I am told that I will responsible for the interest to that account even though they had 30 days to get back to my numerous phone calls.
Thank you for the opportunity to respond to the complaint by former resident of The Marq on Martin Apartments, ***. Mr. moved-out of The Marq on *** on 8/16/2018. Leo B, Senior Maintenance Supervisor, completed the move-out walk through. Kasey T, Marq on Martin Property Manager provided Mr. with the move-out walk through photo of the carpet damage as well as the recommendation from the carpet cleaning vendor, True Clean. True Clean recommended the carpet in Mr.’s apartment to be replaced (see attachment) states: We recommend the carpet to be replaced. Due to heavy pet damage Due to heavy stains that will not release (with treatment). We updated Mr.’s final account balance on 8/21/2018 to remove the carpet cleaning charges of $85 and added the carpet replacement charges (see attachment). The carpet was expected to last 60-months, but due to the damage we needed to replace the carpet as sooner. We determined the cost of the replacement of the carpet is $449.66, not $600 as Mr. states in his complaint. Thank you for the opportunity to respond to this request, however upon reviewing Mr.’s account we will not be removing the carpet replacement charge.
Complaint: ***
I am rejecting this response because:
there was no attempt to clean the carpet. The carpet could not possibly be stained beyond “repair” and the statement about anaimal damage is false because the dog is not allowed in our bedroom. They might have covered legally but it is a shady practice to charge someone without cause. If I were to make money telling someone to replace a carpet I would do it too. I have lived in many apartments and what happened at this one is unacceptable which is seen in the reviews of this partment complex and other apartment complexes owned by this organization. Hopefully they go bankrupt due to their greedy policies, I noticed a lot less cars in the parking lot so good luck with the mushroom farm. I am done dealing with this shady business and my reviews will remain in place.
Sincerely
I have been contacting this business for over a week. I've called over 10 times. They state they'll return the call within 24 hours and never do. One of their properties in Las Vegas charge me daily late fees for a miscommunication between them and I. They have also told me that they do not accept money orders to prevent me from being able to pay to add more fees.
We are writing in response to the complaint filed by our current resident, Ms. ***, who moved in to the community on 7/31/18 (roughly 2 months ago). Both the Property Manager, Jody J, and Regional Manager, Lauriza D, have called and left messages for the resident to try and resolve this situation. Ms. rent was due on 9/1 and considered late on 9/4, wherein a $25 late fee (and $10/day thereafter) was applied to her account until paid. She attempted to pay rent online on Friday, 9/7. By the records provided by our payment processor and Ms. herself, the payment was entered as an ACH payment (meaning direct payment by a bank or financial institution). The confirmation she received and provided to us (see attachment) states: “Your account payment has been initiated. Please allow up to 3 business days, not including bank holidays, for this transaction to clear your account. This is a confirmation that the transaction has been initiated and is pending approval from your bank.” Ms. has said in her communication to us and in her complaint that she should be refunded her late fees because 1) we don’t accept AMEX (and didn't notify her), causing her payment to be returned, 2) we didn’t communicate the return in a timely manner and therefore she accrued unnecessary late charges, and 3) she was forced to incur charges for cashier’s checks because we do not accept money orders. We will address these in order. Item 1) It is true that we do not accept AMEX as a form of credit card payment. This is clear on the web site (see attachment) where we show the only credit cards we accept are VISA, MasterCard and Discover. However, she did not enter the payment as a credit card, which would have been immediately denied. From her message to us, “I paid my rent through online portal using AMEX account and routing and unfortunately, they don't accept bill pay that way, so it was returned.” We asked our payment processor to research why the payment was returned and they confirmed it was her banking institution that returned the check (not us). Here is the statement from our Support contact at RealPage, “We can see that this payment was processed as ACH – routing and accounting number were entered. If it was through credit card it would have be declined or approved right then, but because ACH format takes a few days to process they would be notified by their bank and the return would reflect on the ledger, and their online view at the time reflecting on their balance. RealPage does not return any payments, as we can see in the screenshot attached from the transaction details, the payment was processed and then their bank returned it as Non-Transaction Account (R20) this means that the account used to pay this charge is not setup to pay via this method. Typically, online portal payments will show this error message if the payment account is not allowed to pay through an online portal. This issue will need to be addressed with the resident's bank. Esteban M., Platinum Support Specialist. Item 2) The payment was returned to us the next banking business day, Monday, 9/10. Ms. says she noticed the payment still in her AMEX account and reached out to us, although our notes state that we reached out to her to attempt to collect the unpaid charges, as is our usual business practice. Regardless, both the resident and the office were aware her Sept payment was still unpaid as of the next business day. They could not have notified her sooner. Item 3) We do accept Money Orders and can confirm that. She paid her rent with a cashier's check on 9/14 (and has since paid $561.50 with MoneyOrder on 9/24), but has yet to pay the outstanding late fees. In conclusion, a letter from the Manager, Jody J, was sent to Ms. on 9/14/2018 notifying her of her unpaid balance of $65. Ms. was already late when she attempted to pay rent on 9/7, paid in a manner that her bank didn’t approve and rejected the payment, and then would like us to waive all fees associated with this. As a customer service gesture, we have waived her late fees twice already, but this resident has had 3 late payments and 2 NSF payments since moving in approximately 60 days ago. Thank you for the opportunity to respond to this request, however upon review and considering we have already waived two previous NSF fees, we will not be able to waive fees on Ms.’s account.
I tendered a cashiers check for $1750 to resolve late rent. They took the check and I went back to work. No one called me to pick it up or returned it to me (I live 300 feet away). At an eviction hearing I learned they mailed the check so the hearing was reset so I could get the check and cure the alleged and disputed contractual breach. No check arrived and in open court Zachary S claimed they did not have my money. I got the tracking number and went to the post office where I found out he mailed it to an undeliverable address so it was being returned to sender (***). It should have arrived there almost two weeks ago and yet they’ve denied having it and then gone radio silent. That’s $1750! What if I absconded with your $1750 and left you waiting the 90 days required to go a bank dispute? I’m trying to move...property management is the worst I’ve ever seen but I can’t even do that because A) they stole my money (I even had to call the police) and B) theses people lie so I expect they’re trashing me to potential new landlords because they’re being vindictive. This is insane.
We are writing in response to the complaint filed by our current resident, Ms. ***. Imani E, Pavilions on Central leasing consultant received a Cashier’s Check payment from Ms. as rent payment. When we received the Cashier’s Check, Ms. E was on the phone with a prospect and unable to inform Ms. that this was not an acceptable form of payment for rent due to the amount was incorrect, the amount was short of the total. Our company policy is that we do not accept partial payment of rent. Zac S, Pavilions on Central Operations Manager, attempted to return the payment to Ms., she did not answer her door. Mr. S returned the payment in form of Certified Mail with our local *** office. When Ms. indicated that she had not received the payment back, the Pavilions team provided copies of the Certified Mail receipt (see attachment) and tracking information (***). There was an issue with *** delivery and they were unable to deliver the item. The Pavilions team opened a *** case (#CA ***) to track status of the Certified Mail Cashier Check for Ms.. The team suggested to Ms. to reach out to her bank to place a stop payment on the check. Unfortunately, this does not resolve the issue of the return check to Ms.. The situation is out of hands of the Pavilions on Central team and we have explored all our options for a solution of Ms.. Thank you for the opportunity to respond.
Complaint: ***
I am rejecting this response because:
This does not present a single viable legal defense to tort negligence and it does not mitigate any of the consequential damages arising therefrom instead, it shows both ongoing negligence (no phone call...simplest response ever) and ongoing failure to mitigate damages This group has been notified damages are accruing and still fails to act this why litigation is being drafted
Sincerely
There have been a plethora of issues with Element 170 and their management, ranging from stolen property to sending my final account statement to collections.
When my property (a bicycle) was stolen, within the first month of my tenancy, the management there did not care (all they said was ‘I am sorry, file a police report’) instead of heightening security around the area. There have been rumors of multiple break-ins and drug addicts roaming the property.
In the process of moving out of Element 170, I was given authorization to temporarily park in the handicap parking spot while loading my car with my belongings. During that occasion, a privately-hired security towed my car and when I brought this matter to Element 170’s management, asking for the contact information for the management of the private-security company, Element 170 kept on pushing the problem and never resolved it.
Upon moving out, Element 170 sent me a final account statement bill (containing the moving out fees) and while disputing the charges on the account, Element 170 sent the bill to a collections agency without getting back to me on any deductions on the bill. This is very unethical and wrong for any company to do while disputing charges, especially given that the manager explicitly mentioned that they would not send it to a collections agency until the charges were finalized (which they were NOT).
We are writing in response to the complaint filed by our former resident, Mr. ***, at Element 170 in Beaverton, OR. This community is owned and managed by our company, Security Properties Residential, and we thank you for the opportunity to respond.Mr. noted that his bicycle was stolen, although that is not what his desired settlement amount is based upon. The safety and well-being of our residents is important to us and we certainly understand why this was so upsetting to him. We did contact our courtesy patrol immediately following the incident, and requested increased patrols at the community. Correspondence He also mentioned that his car was towed, after parking overnight in a handicapped parking spot without documentation. As a courtesy, the site team did reach out to the tow company to see if they would lower the fee. After reviewing their records, the tow company declined to waive the fees altogether, but did extend a 20% discount to the resident based upon their relationship with Element 170.Mr.’ desired settlement is based upon his move out fees, and associated time regarding disputing the fees. He moved out on 12/21/17 with a balance was $1,335.45 owing after final utilities, pro-rated rent, cleaning fees, and carpet replacement were applied. Please see the attached Final Account Statement (FAS) detailing the charges, along with invoices from *** (apartment cleaning) and *** (carpet replacement). The residents first contacted the office on 1/18/18 to dispute their move out charges. After discussing with the residents and providing photos documenting the condition of the apartment, the Assistant Property Manager, Shana L, and the resident came to an initial agreement. She discounted some of the items being disputed and his final account balance was reduced to $1210.42 on 1/24/18. They sent the revised FAS to the resident and requested payment in full, or to set up a payment plan.The resident and Ms. L spoke by telephone on 1/31/18, to discuss the charges and Ms. L advised them the charges would not be additionally lowered. Having no response from the resident, the file was sent to *** on 2/26/18.On 3/11/18, Ms. L again emailed the resident that their file has been forwarded to collection. At that point, they hadn’t received any communication from the resident in the previous 30+ days. The next time they heard from the resident was by email on 4/6/18 (after being contacted by the collection agency). Mr.’ statement that he was expecting to hear back from Ms. L on whether the amounts would be further discounted is not supported by the sites’ account of their conversation or email from March.Mr.’ final email from 4/17/18 requested copies of receipts for the disputed carpet replacement (discounted to $489 from $979) and apartment cleaning charge (discounted to $195 from $300); as well as deck repair voices and paint charges. Receipts attached to this email for your reference.Thank you for the opportunity to respond to this request, however upon reviewing the charges and communication, we will not be able to further reduce these items.Thank you,Shae GMarketing Coordinator***P: 206.753.0240 | F: 206.628.8031
Complaint: ***
I am rejecting this response because:
My settlement is based upon the final account balance because of unethical methods utilized by your employees: they sent the bills to collections despite telling me to hold off on paying the bill as they would get back to me regarding lowering certain charges on the final account statement.
The concern regarding the move-out fee is the dishonest behavior by element 170’s management: after discussing the concerns with Shana L on January 31st, Shana mentioned to me that she would talk to her management about the possibility of lowering the deep cleaning and painting charges and that she would get back to me on such, consequently asking to hold off on paying the final bill. After receiving the message from collections, I reached out to Shana L (on March 14) as to why she went through collections dispute our prior agreement and she only then informed me that the bill would not be lowered on March 14.
This dishonest and disgusting behavior should not be tolerated, and it is apparent that this type of behavior is common occurrence by their reviews on google maps (attached). Not only was this attitude unethical as it caused me stress as I had to deal with collections which may have impacted my credit score, which is why I am asking for a reimbursement of $615.00.
Thank you
Complaint: ***
If you read my complaint in its entirety, you would realize that my timeline matches EXACTLY with the timeline stated: I have notes on every conversation (in person or not) had with your employees. The only discrepancy is that Ms. never said that ‘no additional discounts would be issued’ on 1/31, she actually said the opposite: she would talk to her management and get back to us on the deep cleaning and the painting charges. This is made clear when Shana informed me (for the first time) of the bill being final on March 14, weeks after having sent the claim to collections. Please find the screenshot of the email where this is clearly stated for the first time.
Furthermore, if your claim was true (about Ms. informing me of the bill being final on the 1/31 call), why would I wait, and be surprised, by having received a notice from the collections agency?
Your management clearly was not clear nor forthright in the communication or expectation and has acted unethically. As a result, I will continue to pursue this to the fullest extent as the behavior was shady and unethical, unless you’re willing to settle this for the amount proposed.
Sincerely
To
whom it may concern,We apologize for any frustration or
inconvenience that
this past resident experienced at any point in time while residing with us. Regarding
the Final
Accounting Statement for move out, the
total amount was reduced one time as a customer service gesture from $1335.42
to $1210.42 with a reduction of $120 in total. Our records indicate that on 1/18/18, after speaking with the office, the team provided the deduction on his
account on 1/24/18.
On 1/31/18, our previous Property Manager relayed to the resident during their call that no additional discounts would be issued.
There was no evidence of an additional
credit being warranted and the amount of $1210.42 was due (has since been paid in
full via the collections agency).
Ballinger Commons Apartments is withholding my deposit with no valid grounds to do so, and also billing me for extra charges. I have very nicely tried to resolve this for weeks with them, but have been forced to resort to other measures.
The carpet was due to be replaced since we moved in due to it being laid wrong. It was fraying with long carpet strands and missing areas of carpet. We had to deal with this, and hide the damage with rugs for five years. They are trying to charge us for carpet damages with no grounds to do so. At final inspection they even said it was being replaced and not to bother cleaning it.
The apartment was left spotless. I cleaned for many hours that week, and even paid my daughter to do a final wipe down when it was empty. They never checked to see how clean it was. They called a cleaning service who had nothing to clean when they arrived, and are trying to make us pay the bill. I spent many hours cleaning so I wouldn't be charged.
The Security Properties Residential property Ballinger Commons Apartment Homes in Shoreline, WA received the above-referenced resident complaint and appreciates the opportunity to respond.The initial balance due at move-out was $541.90. After proper documentation was provided we have refunded partial of the deposit to the residentCleaning Charges: *** needed to provide documentation of a professional cleaning service with receipts at the time of move-out, per the terms of her signed Lease Agreement (attached). ***Attachment redacted by Revdex.com Staf
* A receipt was not provided and she was therefore charged a $140 cleaning fee. Once the documentation was provided after the fact, we reversed the cleaning fees that were owed on her account.Carpet Charges:We previously adjusted the carpet fees from $200 to $75 for the resident. However, we still needed to apply a pet scale enzyme treatment to the sub flooring due to pet damage. Had we needed to replace the sub-flooring, the charges would have been higher, but the urine treatment was sufficient. The amount of $75 was applied against the deposit.Pro-Rated Rent:Rent of $52.46 for 8-days was applied against the deposit.Utilities: $151.90 was applied for unpaid utilities from 3/1 – 4/8/2018.After documentation was provided, we refunded *** an additional $70.64 to her account and she no longer owes a balance.Security Properties Residential sincerely regrets any inconvenience this issue may have caused. Please feel free to contact us directly at *** if you have any additional questions or concerns in this matter. Thank you!
toured the *** and put down a deposit for an apartment coming up available. He requested that the apartment be painted since the current tenant had been living there at least a year. He also asked for a copy of the lease so that he could review it. He never got a copy of the lease. They told him they would 'touch up' paint the apartment, but would not paint the whole apartment. Because of that we told them to cancel and mail our refund. Since that time *** has called multiple times and a manager will not call her back.
To whom it may concern,In reviewing the file the deposit paid was reimbursed back to the applicants after the move-in was canceled. Depending on the condition of a unit after moving out the maintenance team will assess if a full or partial paint is needed. In the event that a unit is still occupied or not move-in ready, we would not be able to set up a tour to see that unit prior to leasing - that being said it is not uncommon in the property management industry to pre-lease units before they are vacated and move-in ready.
The apartment on top of us had a water pipe break that led to flooding involving both apartments but mostly ours since we were bottom floor, water was coming from everywhere, we sustained damages to furniture, clothing, musical instruments, etc.
The management came and started drying out with fans for 2 full day and nights, they never attempted to move us, they never gave us our insurance policy number to cover cost of damages ( renters insurance was covered by them), the management a few days later switched to a new one , which was never notified of our damages , then all charges of cleaning, changing carpets were billed to us despite being told by previous management they will incur no charges on our end since we were the victims of flooding , I spoke to the new management, I showed them the pictures, they acknowledged the flood after many times explaining to them the time-line but still they pursuid to put the fees on us which was the easiest thing to do on there end instead of investigating the issue as I had asked them to do, we still would like to resolve the issue and ask we have our renters policy number so we can claim damages , they have sent the fees to billing agency and took their hands of it as if we were the bad people.
Attachments to follow, file was too large to send.To whom it may concern.Please see timeline below.• New carpet installed 1/7/2016 in 216 for $819.84• Resident moved into unit 216 on 1/15/2016• Flood in bedroom happened around Oct 2, 2016 per Mr..• Photos labeled 216-1, 216-2 and 216-3 are photos sent from Mr. in the 216 zip file attached. The carpet looks ok to me in these photos. The rest of the photos are taken at move out. You can see the carpet difference in where the bed was.• Resident was given the option to break his lease and move without penalty (please see documentation attached.) Resident decided to stay.• Apparently previous mgmt. and Mr. had some issues with the renters insurance information and there is nothing regarding the RLL in the file except for what is in the attached documentation.• Current mgmt. company took over November 2016. I started with the company in April 2017.• Resident moved out on 8/31/2017. During the 5 months that I was managing while they were residents the flood was never brought up once. There are no work orders in our system asking that the carpets be taken care of. There was only mention of guitars loss and noisy fans by the resident.• Residents could have left without lease break penalties when the flood occurred however decided to stay. Looks like previous management did what they were supposed to do by installing the fans and making sure everything was dry and clean. • The resident did not bring up the flood until after the final accounting was received and he was charged for the carpet replacement.• Residents were here for almost 1 year after the flood and at the time of the flood the carpets were cleaned and looked new.• Not all of the charges they owe are carpet related. We also always get third party estimates done regarding the carpet. (attached in the documentation above) Breakdown below. o $423.21- past due utilities 6/30-8/31/17o $25- 1 set of blindso $75-goods removalo $165- standard cleano $592.28- carpet replacement- (819.84/72 months shelf life=11.39 x 52 months left remaining on carpet = $592.28• This all totals the $1,295.49 that Mr. owes us.Please don’t hesitate to ask if there is further information you need.Thank youKimberly SSenior Property Manager1 Jefferson ParkwayLake Oswego, OR 97035
Complaint: ***
I am rejecting this response because:simply asking us to break the lease and move was not the way to solve the issue, it was simply to avoid farther legal issues thats why we werent given the insurance policy number, stating that the carpet was clean was false and misleading as I stated to previous management we werent responsible when we move out for any damages if we decide to stay, I simply was out of the country in the time after the flood where as months later even when abroad I always brought the subject up with kimberly , so again her statement is misleading, I still need the insurance no. To claim losses and damage , the carpet was only one part that should have been taken care off properly by previous management ( carlos) but they simply changed management in November, so they just ignored it and didn't even mention to Kimberly what happened with the flooding. A lot of neighbors are witnesses to the incident and everyone acknowledges previous management was horrible even Kimberly, so I don't know why she is protecting them , we still have losses to deal legally , I ask any neighbor who reads this on Revdex.com to come forward and take the opportunity to state the facts.I still need the insurance policy number, that still is not resolved, maybe Kimberly could help instead of defending a bad practice in management, again allowing us to move out at that time is not stating they were good people, it was simply to keep us quiet, which I shall not, I have already paid the amount own, its past that now, its legal actions against the bad managers at one jefferson, they are greedy people that over charge the residents and want them to shut up as well as refusing to accept the responsibility of the flooding. Please pass this message to former management at one Jefferson.
Sincerely
To whom it may concern:The resident was not charged at move out for anything that was affected by the leak in the apartment. The valid carpet charge was not due to a leak but was because it was stained and worn very badly (please see attached pictures). The leak was completely taken care of and it was located in the hallway, which is not where the carpet that was replaced was located. For the valid move out charges, no adjustments will be made.
Complaint: ***
I am rejecting this response because: total fabrication and a lie , the whole apartment was flooded , they had just changed management at that same time and our renters insurance is with the complex themselves , they didn’t even give me my renters policy number at the time so I don’t file a claim with the insurance that they ran for us , my next step is to file a civil complaint in the court and ask for my insurance policy information through the correct so I can file for damages to our furniture and my guitars , damage to property and have them pay for damages unless they resolve the issue , I will not let go until I get to the bottom of this , all this can be verified by the neighbor upstairs who had the pipe break and caused all the water to flood down onto us , the person who is responding to this complaint was not present at that time and not aware of anything that happened , also everything can be verified with our neighbors who still live there till this day , this person from the property has no idea what this complaint is about actually and never followed with the previous management who knew about it and covered it up so that they don’t give me my renters insurance policy so I couldn’t file a claim at the time and I was also out of the country after that time so I wasn’t able to drag it to court at that time but I am free now and back home in Lake Oswego to follow up with these liars .
Sincerely
I took over a lease at one of the Douglas Properties apartments, and I was informed that I was responsible for any damage that was done to the apartment except for the microwave that was being replaced was being billed to the previous owner that had broken it. So with me knowing that I wan't going to be charged for this $260.00 microwave I signed the lease. Within the next month I received a bill for $260.00 dollars. Confused I called my office and asked if there was any mistake they told me they were so so sorry and they didn't think it would be charged to me and thought about even paying it themselves because they had told me otherwise. They also told me to contact the head courters ( Douglas Properties) and explain what happened. I ended up getting ahold of them and they told me there was nothing they could do and I was responsible for the new microwave.
I received your Revdex.com complaint and have researched the situation. You participated in a lease take over where, with our permission, you took possession of the unit directly from the previous tenant. This was accomplished by means of signed agreements, or contracts, among the parties. As with any legally binding contract, both parties must benefit from it. This type of transaction benefited both the previous tenant and you in very specific ways. The previous tenant benefited by being released from all lease obligations prior to the end of their lease term. You benefited by not having to pay a non-refundable fee and receiving credit for any rent, already paid by the previous tenant, for the month you took possession.
As has been previously conveyed to you, when you take over a lease in this way, no inspections, maintenance, nor repairs are made prior to you taking possession. You are responsible for all damages, beyond normal wear, that was not present at the time the previous tenants took possession of the unit. Prior to taking possession of this unit, you signed a document releasing the previous tenant from all responsibilities and acknowledged that you were liable for all obligations under the lease agreement. You then signed the possession property condition report (PCR) that was filled out when the previous tenants took possession and a lease agreement accepting that as the PCR that you would be bound to. There are no exceptions provided for in any of these documents. I can provide you with additional copies of these documents if you no longer have yours. In exchange for taking responsibility for any damages caused by the previous tenants, you received credit for the $450 non-refundable fee and $591.24 in prorated rent for December 6th – 31st, both paid by the previous tenant.
Regarding conversations you’ve had with our management staff, I spoke with them and they have a different recall of what was said and when. The fact is, any empathy that may have been shown by our management staff for your situation cannot be interpreted as relieving you of any obligations under the lease agreement. As stated in the lease agreement, “This Lease is the entire agreement between Landlord and Lessee. Our representatives (including management personnel, employees and agents) have no authority to waive, amend, or terminate this Lease or any part of it…”
I hope this helps you to understand the reasoning behind you being charged for the microwave replacement. If you have any further questions on the matter, please feel free to contact me directly at ***, and I’ll do my best to answer them.
The Manager team is not very honest. The ranking Manger has lied to my face more than once. I have never been so disgusted with a business in my life. I would expect these type of results from a bad temp, not someone working in the governance of people's homes.