Sedona Pines Resort

IT WAS AWESOME! THE PEOPLE WERE PLEASANT, THEY WERE TIMELY-90MINUTES WAS THE MAXIMUM, AND I WAS OUT TWO MINUTES AFTER THAT TIME. WE RECEIVED EVERYTHING...AND THE 2-AIRLINE TICKETS, WOW! WE REALLY DID NOT EXPECT THIS TO BE REAL, [IT WAS!] MY FRIEND WENT MONTHS AGO, AND HAS ALREADY TAKEN HIS VACATION WITH HIS WIFE AT NO COST=I THOUGHT HE WAS KIDDING UNTIL NOW!

TYTYTY FOR MAKING US FEEL LIKE BEYONCE AND JAYZ!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will be gathering the documentation and will review as soon as possible, which may include reaching out to the member.  We will then update with our response.  Thank you.

Thank you for bringing this to our attention.  We will investigate on our end and we will update once this has been accomplished.  Thank you Cindy V[redacted], Customer Service Specialist.

Per the [redacted] response to you I didn’t see any attachmentsJune 13, 2015 To whom it may concern, I have reviewed this Sample (Trial) Members complaint and found somewhat of a different accounting and in addition, no misguided information. First we would not have stated that the Wyndham Resorts program is the same because it is not, and have explained the differences to the [redacted] a number of times.  They have not been told they could spend time at Niagara Falls.Due to confusion on October 8, 2014 we booked them for a retour to explain the program and on 10-24-2014 they came in with a pet bird that would not be quiet and disrupted the entire sales center and they were asked to leave because of the disruption however we still accommodated them with a free overnight stay.  Further, notes state that they could not get reservations in Lake Havasu for December 2012 however, our counselor did get them reservations but they refused using them claiming there was a day difference of what they wanted and again she offered to have them come in and go over the program with her offering free accommodations. In January 2015 they took a different attempt to cancel by claiming they were not told about exchange fees please refer to  the attached “Terms and Conditions of RCI Points” (may I add was attached to their complaint) as it lists the exchange fees they claim not to be aware of.  It is my understanding that when our counselor attempting to resolve and discuss any issues apparently Mrs. [redacted] would start yelling.  This Membership will not expire until January of 2016 we have offered assistance and free accommodations and feel we have done everything I our power to help them understand the program yet they refuse.  Please let me know if you have any further questions. Sincerely, [redacted]Vice PresidentSedona Pines Resort / Highlands Resort###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find their initial response acceptable. The final resolution is still yet to be determined. I await their next response to my complaint. 
Regards,
[redacted]

The accommodation for a 1 bedroom sleeps 4 the 2 bedroom sleeps 6 please keep in mind usage is based on availability. I will check with our Member services Manger to have them contact you directly or you may email [redacted] directly at [redacted]@sedonapines.com.

First, I would like to address the relationship that Sedona Pines/Highlands Resorts have with RCI.  We are in fact an RCI affiliate resort.  RCI does not sell anything, yet they provide exchange vacations through timeshare membership that are purchased at resorts such as Sedona...

Pines/Highlands Resorts.  In the case of the RCI Points Entry Program of which the [redacted] did infact purchase at our Desert Ridge facility, they are a trial (temporary) member with RCI only.  They did not purchase a timeshare, only a set number of points to use for a set amount of time.  All of the fees associated with RCI are definitely discussed at the time of the presentation and as the website is shown during the presentation, the fees are clearly visible and pointed out as well as verbally discussed.  This is also true of the number of points required depending on the resort chosen.  Also shown is how to use the specials on the website to save money and points.We definitely represent ourselves as employees of Sedona Pines/Highlands Resorts and not of RCI.  As RCI offers the RCI Points Entry Program, the purchaser will book vacations through RCI.  We are available to assist with questions and are most happy to provide hands on assist[redacted] in using the program at either our Desert Ridge or Sedona Pines locations.  We are also available by telephone.  The paperwork provided to the [redacted] gives phone numbers for both locations as well as my email address.The [redacted] expressed disappointment in finding the "All Inclusive" resort fees. The majority of resorts in the RCI system are not "All Inclusive".Our goal is to ensure the [redacted] use their RCI Points Entry Program and enjoy the trips they decide to take while they are members.  I personally am available to assist them with any questions and a tutorial of use when they are ready.  They may reach out to me at [redacted]@sedonapines.com or call me at ###-###-####, extension [redacted].  Thank you.

Please see the attached correspondence from May 6, 2015 that I have not gotten a response.  We will still honor the buyback offer given.  [redacted] From: [redacted]Date: 5/6/2015 3:07:18PMTo: [redacted].[redacted] Subject: Re: initial letterFirst let me  say...

“Congratulations on being a Survivor” In reviewing your letter I think you’re making assumptions on the sales person’s motives and intent she has been with us for a number of years and we have never heard accusations like this before.   Let me see if I can clarify your issues and for your review I have attached copies of the documents.   The “Member Assurance Agreement” addresses #1. We are expanding our Resort and you are a Member in the Club the deed is held in the name of the Club and it is owned by its Members.  #2. Your Membership may be sold, given away, rented or bequeathed (passed on to family).  #3. You agreed that you understood what you purchased.  The second page of the “Purchase and Membership Agreement” item #11 “Purchaser’s Acknowledgments” you agreed that the purchase is for enjoyment and not for investment.  Item #10 “Right of First Refusal” states if you make a decision to sell your Membership you must offer it to us first. I don’t know who you spoke with that told you we do not buy Memberships back however they are incorrect we would have offer you 10% of the original purchase price.  Please keep in mind this is an offer you do not have to accept it and if you choose not to accept it you have the right to now sell it on your own. And on the 3rd page #17 in large bold print on how and when the contract can be rescinded.    If you were asking questions the Sales person would have stayed with you for as long as you needed if you wanted time they would have given you as much as you needed and if you needed time to go over purchase documents they would have allowed you that.  If you had said no at the 90 minutes they would have given you your gift and let you leave we hold no one hostage.   I see no cause to cancel the contract at this late date.

Buenos dias no puedo aseptar nada asta no saber que quieren ellos haser por que la berdad ya lo que deceo es que ellos cancelen la deuda que me acreditaron...

con la compania de coleccion ya que es una deuda por algo que nunca me permitieron tener acceso a ninguna reserbacion por que siempre estubieron ocupados hoy lo que berdaderamente deceo es que ellos se queden con mi tiempo compartido y ya no me manden mas cobros de mantenimiento y tampoco estoy interesado en el tiempo compartido, les agradesco de antemano  berdaderamente por tomar en concideracion mi propuesta y asepen mi peticion para resolberlo de esta manera.Revdex.com Translation:
Good morning I can't accept anything until I know what they want to do because honestly my only wish is that they cancel the debt that accredited with the collection agent since is a debt that they never allow me to have access to any reservation because they were always busy today I really wish that they keep my sharing time and I don't want them to send me anymore maintenance charges and I am not interested either in the sharing time, I appreciate in first hand honestly to really take in consideration my settlement and I wish they accept my petition to resolved it this way.

Upon review of this timeshare purchase dated February 22, 2014, we have found that consumer did not contact us with a request to cancel until March 21, 2014, which is well over Arizona Law which states that a timeshare interest may be cancelled for any reason within written delivery of a notice of...

cancellation by midnight of the seventh calendar day following the day on which the purchaser executed the purchase agreement.  Due to their request being well over the 7 day cancellation period, we were unable to cancel.  Further, their contract has been foreclosed on due to non payment of both agreed upon loan payments as well as maintenance fees.  We are unable to refund any monies due to these facts.

[redacted]We
are glad to see Sedona Pines did not ignore our Revdex.com complaint, like they ignore
our emails.However,
they still didn’t clarify whether or not we still owe them anything. They
stated by phone and now via this complaint that our contract was closed due to
the lack of payment. However, they have yet to confirm in writing that we no
longer owe them anything.Furthermore,
we do not understand how this closure, or the fact our written cancellation
request came 20 days late, prevents the company from returning our money.
Nothing in the contract prevents Sedona Pines from returning that money. More
importantly, they are overlooking the fact that we wouldn’t have been able to
cancel in the 7 days even if we knew about it because we were waiting on [redacted],
[redacted], or [redacted]l to return our calls and answer our questions before making that
decision. We were being decent and honest people trying to give Sedona Pines
the benefit of the doubt in answering our concerns. Instead of receiving
reaffirmations of what took place during the sales presentation we were
ignored. We assume now it was so we wouldn’t realize we were lied to until it
was too late to legally rescind.What
made us certain that Sedona Pine’s only goal was to profit from us is when we
finally reached someone ([redacted] in the finance department) he claimed that the
only way we could cancel was to pay the loan off in full. Thankfully, we did
not follow through with that advice.So
as you can see, there are many issues past the contract we signed, and past the
mandated rescission period which was clearly withheld from us and lied about.
We are not going to suffer at the hands of such a dishonest company. Yes, we
can say the entire company is dishonest, since FOUR different employees, from
many different departments, used false and misleading information to one, sell
this timeshare to us, and two, prevent us from cancelling in the rescission
period, which three, they omitted from us.We
want confirmation we do not owe Sedona Pines anything else and we want our
money back in full.

I am somewhat confused as this is a contract issue and you are stating we need to offer a new settlement after we have fully refunded the partial down payment. Using the example of a car dealer who cannot obtain financing for a car loan they can simply say “we cannot find you financing” and refund any money collected unless the consumer can pay cash or find their own financing, this is the same scenario.  We could not obtain financing and therefore on 4-11-2015 returned $802.25 that was collected, however if they wish to become owners we will honor the purchase price originally quoted but they will need to obtain outside financing. The [redacted]’s have not even allowed us to settle this matter before filing a complaint with the Revdex.com; our only option was to refund the down payment. Please close this complaint as resolved.      [redacted]

Investigating the response is not the desired out come of this complaint.  Fulfilling the obligations as outlined in our contract is.  While they may take a few days to investigate that we will not consider this complaint resolved unless they honor the original contract.[redacted]

8-31-14Case # [redacted]Mr. and Mrs. [redacted] purchased this sampler package of 30000 RCI points to be use within 1 year (12 months) over two years ago after being shown several full purchase packages that were available they decided to only test the system.  It’s my...

understanding had the question arisen about All Inclusive it would have been explained there are extra fees associated with it and the client would have been taken to the RCI website and shown the fees that would be associated with it and or the Resorts that offer All Inclusive.  Since they allowed this to expire over one year ago and the purchase is not cancelable I can see if they are eligible for an extension, however I believe there are fees to extend and with the amount of time that has gone by they may not be eligible.   [redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

We have notified this Member that a $75.00 fee has been removed and the account is now in good standing.  In addition we have provided her with contact information to process a name change and are still waiting for that information.  As with any company Members are required to keep us updated with name, address and contact changes.   Please mark this as resolved. Kaye D[redacted]

We are surprised that this Member has filed a complaint as she has had issues 2009, 2011, 2013, 2014 & 2015 and now 2017 with paying on time since the purchase in 2006.  We place our billing and collection policy (attached) in each billing statement with every mailing every year.  She...

is well aware of how the system works yet still continues to ignore paying on time.  In addition over the years we have spoken to her numerous times regarding the policy and in the past she has logged into her account online and changed her address, phone number, contacted us for changing her name.   She needs to contact Blackwell Recovery at ###-###-#### to resolve this immediately and It appears she currently has a different name on your complaint that she has not notified us of that needs her attention.  Please let me know if you need any additional information.  Kaye D[redacted]

Investigating the response is not the desired out come of this complaint.  Fulfilling the obligations as outlined in...

our contract is.  While they may take a few days to investigate that we will not consider this complaint resolved unless they honor the original contract.[redacted]

Hi,Please see below additional information I would like attached to the complaint:Hello, Over the weekend my son and I were approached at the Phoenix Area "Chocolate Festival" and encouraged to attend a timeshare presentation for Sedona Pines/Highlands Resorts. In exchange for this participation, we were promised a 6 night/7 day vacation at any RCI property (only pay taxes), a $50 Olive Garden Gift Card, 2 movie tickets, and double our cash deposit back(and a $100 restaurant.com coupon for calling to confirm). The terms were that my I was to attend, with myself and my son as a guest, a 90 minute presentation at the Phoenix sales office. During this presentation, we had to listen to all that was offered, and in exchange, would be given the above gifts.The process began right away on the wrong foot. We were assured that at check-in, by doing our $20 deposit in cash, we would get $40 back. When we checked-in, we were told the double-back was only after listening. We decided this was not worth arguing over, and just agreed to it. When the representative sat us down, he immediately became confrontational. He let us know that the presentation would last at least 90 minutes and that we were cutting it close with a flight later in the day. My son pointed out that we only agreed to 90 minutes, to which he started arguing that it was AT LEAST 90. He actually got up at one point to speak to someone after getting frustrated with trying to force me to stay longer then we agreed to and came back. When he came back, my son pointed out the signed contract that was given at signup where it showed "a 90-minute presentation", not "a 90 minute minimum presentation". He begrudgingly continued, from there he became exceedingly rude and talked down to me, telling me that he was there to talk to me and not my son. The fact that I am a widow and my son has been helping me with all of my fin[redacted]s since my husband passed, obviously meant nothing to him. After we explained that my son was there to assist and would not leave me alone he got up with an angry attitude and said he would be right back(this is the second time). He came back in about 2 minutes and began his presentation. At the beginning of the presentation he made a point of saying that he was a licensed Realtor, but would not give his license number. My son explained that we very rarely, if ever pay for trips, and when we do, we only pay $50/night in taxes fees typically(my boy handles setting up and booking everything for me) . We have a lot of hotel/airline points, and this allows us to travel for a very low cost. When my son explained this to him, he asked if they were my points or my child's allowing us to do this, and my son let him know that it was irrelevant because as far as he was concerned his points were mine.  He did his math and showed $500 for 10 days of vacation per year (on average). He continued to proceed through the presentation and got up very angrily when my son asked him to clarify what other benefits existed besides saving $130 for a week (RCI fee of $219 VS $350 for 7 days @ $50/night). It was at this point that he grabbed his manager, a very rude individual that refused to give us his name. We calmly explained to the manager that we were actively participating and discussing everything with the sales representative as expected. The manager told my son that since he was not on the invite (which said we could bring guests, and we were assured at time of signup it was fine), he would not be allowed to participate. I explained that we were assured this was fine, that I was doing everything we agreed to on the paperwork, and would be continuing. It was at this point that he informed us that if I were not to go away, he would kick everyone out without allowing us to get the promised gift. I informed him that we would not be leaving without the gift and that I would gladly listen to the rest of the presentation without my son saying anything till the end . It was at this point the manager decided to try to force us out. He let us know that he would be calling security and escorting us out. I asked if he could phone the police so that there was a record of him refusing to provide what was contractually required. He left in a huff and informed me that the sheriff's office was on its way. He let us know we were free to wait there till they came