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SEE EYEWEAR Reviews (24)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't understand how do they do the businessFirst offered a good deal and then ditch the service just mid of the seasonOn top of that, charge customer with full price of given services what they call their standard rateWhat they are telling here is nothing but liesWho put 'round up' in the hose and sprinkler on whole lawn ??? if their so called EXPERT saw that he should have taken the picture and shown hereI was waiting whole day for him to show up All I got is a call next day that there was nothing they have doneIts not only me but other customers also complain the sameI can produce more such customer they ditched after damaging their lawnI can accept the refund , if you do calculations other waycalculate for the service that you did not provide at same rate what you used for given servicesIf you can not do that then let's discuss in legal wayYou must have notice for that alreadyThanks Regards, [redacted]

Galyan Lawncare maintains it is not responsible for Mr [redacted] 's reports of physical damage to his lawnMr [redacted] reported said damages on June 28, Mr [redacted] 's property had not received a chemical/weed treatment application since May 11, Had Galyan Lawncare's chemical applications caused the death of Mr [redacted] 's grass, these damages would have onset closer to the time of the applicationBecause Mr [redacted] 's reports of damaged/burnt grass was days after his last application, it stands to reason our company's chemicals were not the cause of his reported damagesFor this reason, our company refuses to pay any costs associated with the repair of said 'damaged' areasRegardless, of Galyan Lawncare's vow of innocents in regards to this former customer's 'property damages,' we are in agreement that said customer is entitled to a refundCommunication is currently being made with Mr [redacted] to rectify the situation and distribute an appropriate refund

The customer DID PAY the aforementioned invoice at commencement of service, but WAS REFUNDED her payment in full by her bank.Galyan Lawncare has challenged this refund with the customer's bank, calling for an amount owed for services rendered (see updated invoice attachment)Galyan Lawncare has offered to refund this customer's money minus the cost of services/products the customer DID receiveHowever, the matter is now in the hands of the dispute resolution team at the customer's bankCustomer should contact Galyan Lawncare if further clarification is needed in regards to services that were performedFurther evidence of services provided are shown in the attached receipt, showing planting services the customer received.Galyan Lawncare maintains that they did perform services for this customer and is/was willing to provide a refund of funds for services which were not receivedIt is not Galyan Lawncare's policy to withhold refunds for any reason

I am writing in reference to a complaint that was submitted in regards to our company Galyan Lawncare LLC., ID# [redacted] This matter was resolved last month with the customerA refund check was mailed to customer [redacted] on 12/12/(see attachment)His account was closed out on 12/26/(see attachment)If there is anything else you need from us please let us know Best Regards, Galyan Lawncare LLC -- Galyan Lawncare, LLC(317) 641-galyanlawncare.com "Bringing Class to Grass"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This merchant's business practices is fraudulentI paid for what was promised and agreed upon receiving an invoiceThis merchant/business owner has not delivered what was promised or held up to what was agreed and yet he made up a new invoice and assumes that what was delivered suffices for money that was paid?? I am not sure how he thinks this is reasonable? I intend to get what was owed to me ($1079) and the loss I have incurred trying to get this refundI strongly suggest the bureau review this business' accreditation again and its practicesThere is no integrity here, even on the Revdex.com there are customers with the same experiencesLook at his first response to my dispute"this customer never requested a refund?" You can clearly see that text message correspondences (previously sent) see that refund dialogue I wish I had seen some of the feedback/reviews before prepaying but this habit must be stopped so another future customer does not get ripped off again Regards, [redacted]

This customer NEVER contacted Galyan Lawncare for a refund!This customer went DIRECTLY to their bank, requested a full refund and disputed the charges in questionGalyan Lawncare maintains that certain services WERE performed (see below)Our thorough records and photo documentation further support our service recordsGalyan Lawncare has disputed the customer's claim for a full refund with the bankGalyan Lawncare is willing and able to provide this customer with a refund of the differences between services paid for and services receivedThis customer received ALL of the following services:Mowing ServicesWeed Application TreatmentsMulching Services (cubic yards)Planting Services-arborvitae hetz midget shrubs-hydrangeas-birch tree

This individual received mowing and treatment services for (3) months, from March 29th through June 25th, from our company.The customer signed up for our 'Envy 7-Round' treatment program, of which he was to receive (1) weed/fertilization treatment a month, from roughly March through October Accordingly, the customer received the treatments timely in both April and MayJune's treatment was not performed due to weather related service delaysHowever, despite the missed application in June, our company received a complaint (in late June) from this customer that his lawn had spots of dead grass throughout itOf which, he blamed on our company's chemical treatment applicationsOur company stands strongly by our opposition that we ARE NOT responsible for this customer's damaged grass, because it'd been well over a month since we had provided the property with a chemical applicationFurthermore, our company treated several other properties during that same time frame, of which NO other damages were reportedOur chemical technician, whom is Purdue University trained, also reported having seen an over-the-counter weed treatment chemical (Round-Up) attached to the hose at this individual's propertyWhether this customer admits to using said OTC or not, the fact remains that there had been a significant amount of time between our application and the report of the damagesIt could not have possible been caused by our chemicals.Lastly, the customer also up for bi-weekly mowing services, as shown in the attached 'Accepted' EstimateBi-weekly services provide roughly mows a month, which was what this customer typically receivedAfter starting the services, the customer did request to switch to weekly services at one point, and our staff did its best to accommodate that.Overall, the customer did receive servicesAnd for season's services which were not rendered, the customer has been informed of his refund to be issued, as shown in the attached invoiceCustomer should be advised of the generous price and discounts he received from our company, and look at a calendar in reference to his treatment applications, and reports of grass damage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached the original invoice of the agreed services, the receipt received that confirms that I paid and exactly what I paid for issued by the business I called several times and I was told that only Matt would be able to help me or matter concerning my account Also attached is the text correspondences with the business owner Matt Regards, [redacted]

As stated before, Galyan Lawncare IS prepared to issue a refund for services NOT receivedAttached is the customer's original invoice reflecting the services she was to receive the seasonAlso attached is a newly generated invoice reflecting the services the customer DID receiveGalyan Lawncare maintains that these services were performed to our highest level of standards, and our company holds photo, receipt, and documented evidence these services WERE received by this customer!Because the customer disputed the original charge the customer's original payment WAS deducted from Galyan Lawncare's accounts by the customer's bankThis dispute is currently being investigated by the bank and payment processorUpon return of the original transaction amount, our company will be HAPPY to issue a refund to Ms*** for any services of which she did NOTreceive.Our company is currently awaiting return of the original funds/payment so that the deduction can be made for services rendered, and a refund CAN be issued!!! We DO NOT currently have your money Ms*** *** Regards,Galyan Lawncare LLC

New phone system installed, our apologies about delay in service, customer was refunded amount of service from from credit card payment processingNew system is up and running, we would love to still service your lawn! Please call us at 316-531-4506, or email me the owner at
M***@Galyanlawncare.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Galyan Lawncare provided mowing, treatment, mulching, and bush trimming services to this customerThe company admittedly recognized that the crew's initial mulching and bush trimming services were not to our company standardsOur company did provide a second mulching and bush trimming
service, rendering a positive result.Upon this customer's account cancellation, a service tally/invoice was generated encompassing all the services received by the customerGalyan Lawncare maintains that the customer IS entitled a refund, shown in the attached invoice, for the remainder of the season's services which were not renderedAs told to the customer, refunds are issued at the end of the seasonFurthermore, we accept responsibility for the costs of the second service of mulching and trimming which were performed due to our crew's initial error.Customer should see attached invoice for refund information and contact us ([email protected]) if any further inquiries remain

Galyan Lawncare maintains it is not responsible for Mr. [redacted]'s reports of physical damage to his lawn. Mr. [redacted] reported said damages on June 28, 2016. Mr. [redacted]'s property had not received a chemical/weed treatment application since May 11, 2016. Had Galyan Lawncare's chemical applications caused the death of Mr. [redacted]'s grass, these damages would have onset closer to the time of the application. Because Mr. [redacted]'s reports of damaged/burnt grass was 41 days after his last application, it stands to reason our company's chemicals were not the cause of his reported damages. For this reason, our company refuses to pay any costs associated with the repair of said 'damaged' areas. Regardless, of Galyan Lawncare's vow of innocents in regards to this former customer's 'property damages,' we are in agreement that said customer is entitled to a refund. Communication is currently being made with Mr. [redacted] to rectify the situation and distribute an appropriate refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This merchant's business practices is fraudulent. I paid for what was promised and agreed upon receiving an invoice. This merchant/business owner has not delivered what was promised or held up to what was agreed and yet he made up a  new invoice and assumes that what was delivered suffices for money that was paid??  I am not sure how he thinks this is reasonable? I intend to get what was owed to me ($1079) and  the loss I have incurred trying to get this refund. I strongly suggest the bureau review this business' accreditation again and its practices. There is no integrity here, even on the Revdex.com there are customers with the same experiences. Look at his first response to my dispute.... "this customer never requested a refund?"  You can clearly see that text message correspondences (previously sent) see that refund dialogue.  I wish I had seen some of the feedback/reviews before prepaying  but this habit must be stopped so another future customer does not get ripped off again.
Regards,
[redacted]

I am writing in reference to a complaint that was submitted in regards to our company Galyan Lawncare LLC., ID#[redacted]. This matter was resolved last month with the customer. A refund check was mailed to customer [redacted] on 12/12/15 (see attachment). His account was closed out on 12/26/15 (see...

attachment). If there is anything else you need from us please let us know.   Best Regards, Galyan Lawncare LLC.   -- Galyan Lawncare, LLC. (317) 641-4107 galyanlawncare.com "Bringing Class to Grass"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please submit your response after you refund the money and confirmed with me. The ticket does not allow me to wait for more than 5 days and seems like its not enough time for you. So don't respond to this until its really resolved and you checked with me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Sylvia,Your refund, which was deducted from our account last month, has NOT been returned or refunded to our account in any way, despite your most recent claim. Upon receiving the refund return, we WILL issue a refund of the amount paid, minus services rendered. You paid $1,251 (see attachment). Your actual services rendered totaled $1,193.97 (see attachment). The difference will happily be refunded to you upon the refund return to OUR account. If you would like any further communication on this matter please simply shoot us an email.Regards,Galyan Lawncare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't understand how do they do the business. First offered a good deal and then ditch the service just mid of the season. On top of that, charge customer with full price of given services what they call their standard rate. What they are telling here is nothing but lies. Who put 'round up' in the hose and sprinkler on whole lawn ??? if their so called EXPERT saw that he should have taken the picture and shown here. I was waiting whole day for him to show up . All I got is a call next day that there was nothing they have done. Its not only me but other customers also complain the same. I can produce 3 more such customer they ditched after damaging their lawn. I can accept the refund , if you do calculations other way...... calculate for the service that you did not provide at same rate what you used for given services. If you can not do that then let's discuss in legal way. You must have notice for that already. Thanks  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This refund has been issued back to the merchant.  My bank's hand was tied here given that the dispute process was to check validity of the  charge (fraud resolution)  at the time of payment. They recommended I follow this up using other avenues available to me such as this (Revdex.com) or small claims court. The refund owed to me is 1079$.
Regards,
[redacted]

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Address: 1155 Saint Louis Galleria # 1134, Saint Louis, Missouri, United States, 63117-1159

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