SEE EYEWEAR

The customer DID PAY the aforementioned invoice at commencement of service, but WAS REFUNDED her payment in full by her bank.Galyan Lawncare has challenged this refund with the customer's bank, calling for an amount owed for services rendered (see updated invoice attachment). Galyan Lawncare has offered to refund this customer's money minus the cost of services/products the customer DID receive. However, the matter is now in the hands of the dispute resolution team at the customer's bank. Customer should contact Galyan Lawncare if further clarification is needed in regards to services that were performed. Further evidence of services provided are shown in the attached receipt, showing planting services the customer received.Galyan Lawncare maintains that they did perform services for this customer and is/was willing to provide a refund of funds for services which were not received. It is not Galyan Lawncare's policy to withhold refunds for any reason.

This customer NEVER contacted Galyan Lawncare for a refund!This customer went DIRECTLY to their bank, requested a full refund and disputed the charges in question. Galyan Lawncare maintains that certain services WERE performed (see below). Our thorough records and photo documentation further support...

our service records. Galyan Lawncare has disputed the customer's claim for a full refund with the bank. Galyan Lawncare is willing and able to provide this customer with a refund of the differences between services paid for and services received. This customer received ALL of the following services:3 Mowing Services2 Weed Application TreatmentsMulching Services (3 cubic yards)Planting Services-3 arborvitae hetz midget shrubs-3 hydrangeas-1 birch tree

This individual received mowing and treatment services for (3) months, from March 29th through June 25th, from our company.The customer signed up for our 'Envy 7-Round' treatment program, of which he was to receive (1) weed/fertilization treatment a month, from roughly March through October....

Accordingly, the customer received the treatments timely in both April and May. June's treatment was not performed due to weather related service delays. However, despite the missed application in June, our company received a complaint (in late June) from this customer that his lawn had spots of dead grass throughout it. Of which, he blamed on our company's chemical treatment applications. Our company stands strongly by our opposition that we ARE NOT responsible for this customer's damaged grass, because it'd been well over a month since we had provided the property with a chemical application. Furthermore, our company treated several other properties during that same time frame, of which NO other damages were reported. Our chemical technician, whom is Purdue University trained, also reported having seen an over-the-counter weed treatment chemical (Round-Up) attached to the hose at this individual's property. Whether this customer admits to using said OTC or not, the fact remains that there had been a significant amount of time between our application and the report of the damages. It could not have possible been caused by our chemicals.Lastly, the customer also up for bi-weekly mowing services, as shown in the attached 'Accepted' Estimate. Bi-weekly services provide roughly 2 mows a month, which was what this customer typically received. After starting the services, the customer did request to switch to weekly services at one point, and our staff did its best to accommodate that.Overall, the customer did receive services. And for season's services which were not rendered, the customer has been informed of his refund to be issued, as shown in the attached invoice. Customer should be advised of the generous price and discounts he received from our company, and look at a calendar in reference to his treatment applications, and reports of grass damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the original invoice of the agreed services, the receipt received that confirms that I paid and exactly what I paid for issued by the business.   I called several times and I was told that only Matt would be able to help me or matter concerning my account. 
Also attached is the text correspondences with the business owner Matt.   
Regards,
[redacted]