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Horrible service
Bought a table from AAFES and this company was responsible for arranging the delivery. Neither Seko or Montgomery Airfreight could tell me why they missed two delivery dates they called and set up. I've waisted two days and countless of hours on the phone waiting for a delivery I will never get. I think this will be my last time shopping at the exchange if they can't do anything about the companies the deal with.

This is pertaining to a mattress set delivery in Baldwinsville,NYI ordered a mattress set from [redacted] and if I knew this company would be delivering it I would've never placed the orderthe delivery man was so rude and after he dragged the mattress and boxspring across the pavement, he left them at the curb in front of my aptbuilding and when I asked him how I was supposed to get the mattress set up the stairs by myself he said it "wasn't his problem".when I finally got the mattress set into my aptand took off the filthy plastic I saw that there were black drag marks all across the side of the mattress and boxspring, the delivery man damaged the mattress set!! this is the worst delivery company I've ever encountered!!

The store where I ordered my package was shipped using sekoNeedless to say the town my package started is no more than miles away from my houseI emailed seko they called me "sorry your package got misplaced(lost) at our facility in St Louis, MO.( I live in Missouri) We are gonna have it sent over to our facility in Kentucky(Scratches head)You package will be there next weekThat week came and went and no luckSo now days later in I figured I would complain on a business rating websiteWorst I mean by far the worst experience I have had with a shipping company

Tracking [redacted] [redacted] *** On behalf of the Executive Management Team at SEKO Logistics, I would like to sincerely apologize for any and all inconveniences regarding the delivery of your furniture delivery from [redacted] Furniture that was ordered through The ExchangeAfter thorough analysis of our order, the following are the facts, as we know them regarding your orders: three orders were placed with The Exchange of which one order was canceled; [redacted] Furniture shipped out [redacted] on two separate loads; SEKO Logistics was unable to deliver a sofa since The Exchange confirmed they never shipped one outShipment [redacted] was picked up 12/6; after special delivery was approved your item was delivered by 1/at 9:28amShipment [redacted] was refused when delivery was attempted 1/due to a chip on the arm of the chairAfter working with The Exchange, we learned your items are no longer availableWe have been informed a reimbursement is being processed by The Exchange as they never provided us with your complete order and no longer carry the sofa and chairs you requestedAlthough we leverage our relationship with other carriers, we expect them to uphold SEKO’s standards for excellence and your experience is not indicative of SEKO as a logistics providerShould you choose to reorder your items through The Exchange, SEKO Logistics will work with [redacted] Furniture to put a rush on your delivery and upgrade the service levelWe hope you afford us the opportunity for a better experience on your next order Yours faithfully, [redacted] Vice President, Home Delivery SEKO Worldwide, LLC

Initial Business Response / [redacted] (1000, 5, 2015/02/06) */ Contact Name and Title: [redacted] Contact Email: [redacted] In response to the complaint filed, the following is a direct account of Seko's actionsOn September 8th at 1:pm 4Modal was notified by e-mail that due to the delay in delivery Seko [redacted] not pay for the dedicated quote of $(day transit) but would pay for the day transit quote of $as the actual delivery took days with numerous unsuccessful requests for status updates from 4modal On September 8th at 3:08pm an e-mail response was received from 4modal which asked us (Seko) to go ahead and pay the quoted amount, at which time Seko made the payment in the amount of $

I bought a treadmill and was delivered by this companyMy products weighs lbs I asked if they could kindly bring it upstairs since it's just meThey told me they couldn't for liability reasonsBut I called customer service they told me it's cause I didn't select the silver or platinum package which would be them doing extraSo I guess it was not a liability reason, but a money reasonThe manager told me that, I had the choice to select the option but was never given oneCommon sense would say if a package that's over feet tall weighing lbs having a bad heart dead lifting lbs by myselfObviously they care about money and not their good customer service and reputationYou would think a company would go out of their way as a business because they believe in their serviceBut no they don't and neither the company nor customer doesHands down the worst company ever

Keith, On behalf of the Executive Management Team at SEKO Logistics, I would like to apologize for any and all inconveniences regarding the delivery of your air hockey table from WalmartAfter thorough analysis of our order, the following are the facts, as we know them regarding your orderYour product was ordered via [redacted] 12/We received it from [redacted] on 12/10, it was given to our line haul service provider the same day for it to arrive into Columbia SC on 12/but it did not make it until 12/However, when our Local delivering terminal agent attempted to recover from the local line haul service provider they could not find itSo it was lost / Delayed by the line haul service provider in Columbia, SCIt seems there was a mess there due to the volumes of freight from Black Friday and ChristmasThe local line haul service provider finally gave your item to our delivery agent in Columbia SCWe believe that the item was either buried under a lot of other freight or gave to another forwarder in error and once the dock was cleared they located itOur records show that you came to the agent’s dock on 12/27/at 10am to pick up the Air hockey tableAgain, I would like to sincerely apologize for any and all inconveniences regarding the service delay on your shipmentSEKO Logistics takes every measure to ensure a successful delivery and a seamless customer experience and we are glad we eventually resolved this issue for youYours faithfully, Jim M [redacted] Vice President, Home Delivery SEKO Worldwide, LLC

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Address: 8745 W Higgins Rd Ste 110, Chicago, Illinois, United States, 60631-2753


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