Select Comfort Corporation

Initial Business Response /* (1000, 8, 2016/01/11) */
January 11, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our customer service. This is not our normal mode of operation. We recently implemented a complete computer systems conversion, which affected his order.
Unfortunately, Mr. [redacted] chose to cancel his bed order. Mr. [redacted] was charged $3,760.81 on November 30, 2015 and was credited the full $3,760.81 on December 9, 2015. Since the bedding had shipped before he canceled, Mr. [redacted] received the bedding via UPS, but he was kind enough to return it to the store.
Again, we apologize to Mr. [redacted] for any inconvenience and wish him well.

Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2015/11/16) */
November 16, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delay of the delivery of their...

bed, which was on November 12, 2015.
The Home Delivery Technician called customer service to report that Mr. & Mrs. [redacted] refused delivery of the Sleep IQ (SIQ) option. The cost ($299.99 plus tax) of the SIQ will be credited to their credit card.
We understand that the delay was an inconvenience and truly appreciate their patience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 10, 2015/11/19) */
Select Comfort did come back after all the "threats" and set up an appointment for November 12th delivery, more than a month after purchase. Their website says 5 days.
Thanks for your help.
-[redacted]

Initial Business Response /* (1000, 8, 2015/06/15) */
June 15, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
Our records indicate that Mrs. [redacted] purchased a Sleep Number(r) i8 Queen (with...

Sleep IQ) Mattress, a Queen FlexFitTM 3 Adjustable Base, a Total Protection Mattress Pad, two CoolFit Pillows, two In-Balance Pillow Protectors, a Classic Sheets set and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on February 4, 2015. Mrs. [redacted]'s mattress and adjustable base were delivered on March 4, 2015.
Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products. Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective products. All policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase. Mrs. [redacted]'s Sales Professional, Mr. [redacted], contends that he made Mrs. [redacted] aware of the no-return policy on her adjustable base. Mrs. [redacted] did sign her Customer Order Agreement (copy available upon request) acknowledging the terms and conditions of sale were fully understood; which includes the following:
Adjustable Bases: The FlexFitTM 1, FlexFitTM 2, and FlexFitTM 3 Adjustable Bases are not covered under the Sleep Number(r) 100 Night In-Home Trial policy. All sales of FlexFitTM 1, FlexFitTM 2, and FlexFitTM 3 adjustable bases and/or, Surround Silhouettes are final. No returns or exchanges will be authorized or accepted."
While we regret that Mrs. [redacted] may not find her i8 Queen (with Sleep IQ) Mattress to her liking, their adjustable base is not defective in materials or workmanship. The adjustable base functions as intended and according to Mrs. [redacted]'s calls, is free from defect. Due to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable Bases. There are hundreds of adjustable friendly mattress designs available. As long as an innerspring does not have a border rod in it and is 10-12 inches in profile, it will work just fine. All memory foam mattresses that are up to 12 inches in profile height are compatible as well.
We're sorry, we cannot accommodate Mrs. [redacted]'s request to authorize a return for refund of her King FlexFitTM 3 Adjustable Base.
I am certain that we can help Mrs. [redacted] sleep more comfortably. We are here to assist Mrs. [redacted] and encourage her to call us at [redacted].
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2016/02/15) */
January 25, 2016
Case # [redacted]
Dear Revdex.com:
We sincerely apologize to Ms. [redacted] for the delays she has experienced regarding her refund. This is not our normal mode of operation. We recently implemented a company-wide...

computer systems conversion, which affected the processing of her return refund. A check for the remaining $[redacted] was issued February 15th, 2016. We understand that this was a tremendous inconvenience and appreciate her patience.
Best regards,
CS Correspondence Manager

Initial Business Response /* (1000, 5, 2015/11/04) */
November 4, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching out...

to our customer service team. We understand that this was an inconvenience and appreciate her patience.
Ms. [redacted]'s complaint was discussed and resolved with mutual satisfaction on November 3, 2015.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */

Initial Business Response /* (1000, 5, 2015/09/24) */
September 24, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We hope Mr. & Mrs. [redacted] will accept our sincere apologies for the confusion...

regarding the date of their delivery and we regret that Mrs. [redacted] felt that her complaint was not handled appropriately by the scheduler.
We hope that Mr. & Mrs. [redacted] are enjoying their Sleep Number p5 Queen Mattress.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/02/29) */
February 29, 26016
Revdex.com of Minnesota & North Dakota
RE: Mr. [redacted]
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr....

[redacted].
Our records indicate that Mr. [redacted] purchased a Sleep Number(r) i8 King Mattress w/ SIQ and a King FlexFit2TM Adjustable Base at one of our retail stores on February 14, 2014. The order total was $7386.13.
Mr. [redacted] called into our Customer Service Department on 2/24/2016 stating he was told in the store that he was told he would get the furniture with his purchase. This is not the case. Mr. [redacted] referenced that our website shows a picture of the i8 with an Upholstered Bed and does not show that it is not included in the price. In actuality, right under the picture it states furniture not included.
Mr. [redacted] is requesting that we give him the Upholstered Bed shown at no additional cost or he will return his purchase. If Mr. [redacted] wants the Upholstered Bed he will have to purchase it. If he wishes to return, he may return the mattress only as the Adjustable Base is a final sale item. Home Delivery pick up is available for an additional cost. Mr. [redacted] can ship the mattress back with our pre-paid labels or using a shipper of his choice. Any method of return is customer's responsibility.
Our Sales Professionals are expected to provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products. Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register, and the return policy is printed on all printed sales literature advertising the respective products. All policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase. The Sales Professional went over the terms and conditions of sale with Mr. [redacted] in detail and Mr. [redacted] signed his Customer Order as well as initialed each respective disclaimer relative to the items they purchased (copy available upon request), including the following:
"Adjustable Bases Return/Exchange Policy: The FlexFit1, FlexFit2, and FlexFit3 adjustable bases are not covered under the Sleep Number(r) 100 Night In-Home Trial policy. All sales of FlexFit1, or FlexFit2, and FlexFit3 adjustable bases and/or Surround Silhouettes are final. No returns or exchanges will be authorized or accepted."
Due to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM or FlexFit PlusTM Adjustable Bases. There are hundreds of adjustable friendly mattress designs available. As long as an innerspring does not have a border rod in it and is 10-12 inches in profile, it will work just fine. All memory foam mattresses that are up to 12 inches in profile are compatible as well.
The salesperson requires the copy of the Customer Order to be signed and each disclaimer initialed by the customer, so Mr. [redacted] should have been fully aware of the terms and conditions of sale
Best regards,
CS Correspondence Manager

Initial Business Response /* (1000, 8, 2016/01/04) */
January 4, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his refund. Mr. [redacted]'s refund for $273.98 settled on December 23, 2015. We understand that this was a tremendous inconvenience and appreciate his patience.
Best regards, Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 10, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/10) */
September 10, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We hope Mr. [redacted] will accept our apologies for the delay in crediting his...

canceled order. As of September 3, 2015, Mr. [redacted] has received a full refund.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2016/01/25) */
January 25, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their order and trial return. We understand that this was a tremendous inconvenience and appreciate their patience. We approved a return for refund of Mr. & Mrs[redacted]'s bed. We authorized payment by check as a token of our apologies.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 10, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see that in the response from Sleep Number they stated they have issued a refund. If that truly happened we should have either received a paper check, or seen a credit reversal on our card by now.
Also to further confirm how messed up their system is at Sleep Number, a delivery crew came out to pick up our bed. Problem is they already picked it up back in November! The delivery crew was completely embarrassed as they were the same two guys that picked it up then. Not only that but the poor guys got stuck in my driveway and have to call a tow truck.
I as a customer do not know what else to do. We have called multiple times, sent copies of our invoice, made time for their delivery people to pick up our return and when all that failed had to file this original complaint. Each time Sleep Number states that is now how they do things but from our experience that is all we see. Again please just reverse the charge on my credit card so that this will be fixed.
Final Business Response /* (4000, 17, 2016/02/16) */
February 15, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in reaching out to our company regarding their refund. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their refund. We understand that this was a tremendous inconvenience and appreciate their patience. We have issued a refund in the form of a check as a token of our apologies. They should expect the check to arrive via U.S. mail within the next 2 weeks.
Best regards,
CS Correspondence Specialist
Final Consumer Response /* (2000, 19, 2016/02/17) */

Final Consumer Response /* (2000, 9, 2016/02/01) */
I would like to provide an update concerning this issue. On 1/29/2016 the bed arrived via Home Delivery and was set up and is operational. The Home Delivery employees advised that the delay of our product was apparently the result of the product...

being placed in a shipping trailer that was unable to be located until this week. The company further reimbursed our account $379.00 as a customer appeasement. We are satisfied with the resolution and appreciate anything that your agency has done to assist in resolve of this complaint.

Initial Business Response /* (1000, 8, 2015/12/16) */
December 16, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he has experienced in reaching...

out to our company regarding the delivery of his bed.
Mr. [redacted]'s p5 Queen Mattress and Modular Base is scheduled to be delivered on December 19, 2015. We understand that this has been a tremendous inconvenience and truly appreciate his patience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the extra fees I discussed in the complaint. This only re-states what I already provided.
Final Business Response /* (4000, 15, 2016/01/06) */
January 5, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
Again, we sincerely apologize to Mr. [redacted] for the delay in the delivery of his bed. Mr. [redacted] and I discussed his concerns by phone today. As a token of our apologies, we have refunded Mr. [redacted] the Home Delivery & Set-up fee ($179.99 + tax = $190.79) to his Synchrony account.
Best regards,
Legal Correspondence Analyst

February 20, 2017   Revdex.com of Minnesota & North Dakota   RE:        Mr. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].  ...

Our records indicate that Mr. [redacted] purchased an I8 King Mattress with SleepIQ, a Modular Base, a Total Protection Mattress Pad, two pillows and our Home Delivery and Set Up Service on April 3, 2015.  Mr. [redacted] called our Customer Service Center on April 18, 2015.   February 12, 2017 Mr. [redacted] chatted with one of our Customer Service Representatives (CSR) about the functionality of his pump.  He said the bed was flat and the pump was not inflating it.  Our CSR walked Mr. [redacted] through the troubleshooting but the issue remained.  A new pump was ordered and it was set up to ship UPS Next Day Air.  Our CSR explained that Next Day Air means UPS will get the product to him one business day from when they receive it.  He also went on to explain that it could take 1-2 days to get to UPS.   Unfortunately, the pump was on backorder which delayed the product getting to UPS.  Mr. [redacted]’s pump was ultimately delivered on February 17, 2017.   At Sleep Number we strive for world class customer service and it’s obvious we fell short of that goal.   We cannot honor Mr. [redacted]’s request for a check for the full purchase price of the mattress.  We apologize for the delay and believe this matter is closed.   Best regards, Customer Advocacy Escalation Consultant

I am rejecting this response because:  I deny all their allegations, I immediately called numerous times requesting assistance when the faulty bed went bad again and they either hung up on me or left me on hold for eternity. Next of all I nor my wife have received any calls from Select Comfort and what person would answer a telephone with Caller ID which I am blind and mine speaks to me, identifies himself/herself and states they are hanging up on somebody. They know that is a total lie. They never mentioned calling me until I cornered them with questions that they refuse to answer and I have not waited 4 years. To get something done. I just decided that after 4 years I was tired of getting jerked around which has not changed and the word is being put on the street about 2 big companies taking advantage of a blind man and they have no response to how they are addressing the issues at hand. THEY BROKE THE PRIVACY ACT and they have refused my questions as to whom released the information and I asked them where out of clear blue did they after notifying the NCOJ that they came up with March 29, 2016 and if you want to buy their story you go right ahead. In my defense if I was going to hang up on them, I would never identify myself and tell them that I am hanging up. I want my money back, I don't want them to fix the bed. I am blind and I spent money that I should have been guided on and they should have turned me over to the bank and told me why they were turning me over to the bank, they did not allow me an option of methods of payment, they did not disclose anything to me.  I have attached some documentation proving what liars they are and how they are running from the truth.

Initial Business Response /* (1000, 8, 2016/01/15) */
January 15, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our company regarding her delivery. Ms. [redacted]'s bed was delivered on December 19, 2015 and we will apply two appeasements to her Visa within the next 3-5 business days.
Best regards,

Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They gave me $15.00 on 1-19-16 and $185.00 on 1-20-16 which is the amount they promised me back in December on day one of this fiasco. They implemented a new computer program a couple of months before my order for scheduling their installation crew. They knew for months that what they were scheduling the installers could not see. They were making guarantees when they had no idea that the installers could see what they were scheduling. They were totally responsible for the scheduling. I met what they said they would do, they did not.

Initial Business Response /* (1000, 8, 2016/01/28) */
January 27, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their recent bed order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed Mr. & Mrs. [redacted]'s order. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted] elected to cancel their order and their purchase price will be refunded in full within the next 5-7 business days. The settlement amounts will be $[redacted] on their Synchrony Financial account and $[redacted] on their MasterCard. We regret that we have lost Mr. & Mrs. [redacted]'s business due to our computer conversion.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (3000, 15, 2016/02/11) */
As of 2/11/16, I have not received any refunds. The bed was returned on 2/5/16.
Final Consumer Response /* (2000, 18, 2016/02/17) */
Final Business Response /* (4000, 17, 2016/02/17) */
February 17, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our company regarding their trial return. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected their trial return. We understand that this was a tremendous inconvenience and appreciate their patience.
Mr. & Mrs. [redacted]'s Trial Return has closed and the full purchase price of their Sleep Number(r) Split King i8 Mattress and Split King FlexFit2 adjustable base has been refunded to Mr. & Mrs. [redacted]'s Synchrony Financial account and MasterCard. We regret we have lost Mr. & Mrs. [redacted]'s business.
Best regards,
CS Correspondence Specialist

Initial Business Response /* (1000, 5, 2015/09/17) */
September 17, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Our records indicate that Ms. [redacted] purchased a Sleep Number(r) iLE Queen...

Mattress (with SleepIQ), a FlexFitTM 3 Queen Adjustable Base, a Total Protection Mattress Pad, two Knee Pillows, two Pillow Protectors, a Tech-e Pillow and Home Delivery Service at one of our retail stores on August 28, 2015. Ms. [redacted] paid for her purchase with a Visa credit card. We are delighted that Ms. [redacted] chose to purchase her second Sleep Number bed and apologize for any confusion.
Our Sales Professionals provide all prospective customers with the information necessary for them to make a fully informed decision regarding the purchase of any of our products. It's a highly structured process. Our Exchange and Return Policy and 25-Year Limited Warranty are available on our web site, the Terms and Conditions of Sale are displayed in our stores at each cash register and all sales literature related to our FlexFit product reflects its no-return policy. All policies, the terms and conditions of sale and the limited warranty are available to anyone interested and we invite all prospective customers to read them, ask questions and understand them before making a purchase. The Sales Professional who assisted Ms. [redacted] contends that he went over the items purchased in detail. Ms. [redacted] then signed and initialed her Customer Order Agreement (available upon request).
Ms. [redacted] explains in her complaint that she has serious medical issues. While we certainly sympathize with Ms. [redacted]'s medical condition, we do not design, manufacturer or sell medical equipment or hospital standard quality beds. While we encourage our customers to contact us with regard to any issues and are committed to maintaining the highest standards of customer satisfaction, we want to stress that our salespersons are not trained to sell medical products.
The Surround Silhouette is an item that can be purchased with or without the adjustable base, currently priced at $899.00 (plus t/s) in the queen size. Many customers already have bed frame furniture so they don't need a surround. Please note that the Surround Silhouette can only be used with the adjustable base 6.5" standard height legs.
It seems that Ms. [redacted] would benefit from lowering her adjustable base. The standard legs height is a 5" leg with a 1.5" glide (a glide is the flat bottom foot attached to each leg) making the standard legs height a total of 6.5 inches from the bottom of frame to the floor. Ms. [redacted] can remove the 1.5" "snap-on glides" she has now, which may be all the lowering she needs. Or we could provide Ms. [redacted] with "threaded glides" to be used alone, which would result in the bottom of the frame being only 1.5" - 1.9" from the floor and the top of the mattress only about 10.9" - 11.5" from the floor (extremely low). Finally, we do sell 4" legs that can be used alone, which would bring the bottom of the frame to approximately 4" up from the floor. The legs used alone can scratch a floor, so we recommend you use a rubber furniture cup under each leg.
Ms. [redacted]'s implication that Sleep Number is somehow engaged in a scheme to confuse or deceive our customers, particularly senior citizens, is unwarranted and insulting. Our millions of satisfied customers is a testament to our customer-centric business strategy. Ms. [redacted]'s salesperson noted her customer file on September 4th, that she called the store and was considering changing her order to a king size (anticipating her grandchildren's visits), but he recommended she stay with the queen size. The credit card option Ms. [redacted] is referring to is the option of financing with Synchrony Financial. We sincerely believe that Ms. [redacted]'s salesman had her best interest in mind, but we think that he probably should have mentioned the lower legs option to her.
We are willing to ship Ms. [redacted] a set of 4" legs (# 120744) or "threaded glides" (# 107397) at no charge, to help her get ease of use. If Ms. [redacted] would like to take advantage of this limited-time offer, she should contact us at [redacted] within the next 10 business days. If we don't hear from Ms. [redacted] by October 2, 2015, we will understand that she was not interested in the legs or "threaded glides", or perhaps just removing her current "snap-on glides" was sufficient.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/03) */
June 3, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
Mr. [redacted]'s complaint was addressed and resolved today on June 3, 2015, with mutual...

satisfaction. We sincerely apologize to Mr. & Mrs. [redacted] for any inconvenience.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Select Comfort Corp has completely satisfied all aspects of my complaint. [redacted], from Select Comfort was both helpful and apologetic. I have received and installed a new pump and remote control and they work great. I also appreciate the help of the Revdex.com is resolving this issue

Initial Business Response /* (1000, 8, 2016/01/15) */
January 15, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their refund. We refunded their Synchrony financed account for $317.99 on December 29, 2015. We understand that this was an inconvenience and their patience. The delay was due to our company-wide computer conversion.
Best regards,

Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2015/12/16) */
December 16, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching...

out to our company regarding his order. We understand that this has been a tremendous inconvenience and regret that we have lost his business due to our company-wide computer conversion. Mr. [redacted] canceled his order on November 24, 2015 and was never charged for the bed.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 10, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)