Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I must admit that I am not pleased that it took me contacting the Revdex.com to get any resultsWhen I called the Dayton office if they didn't know the answer they should have researched it and follow through with a call back instead of blowing me off It seems like every time I need something from them I have a fight on my handsIt's very disappointing! After & 1/weeks I did get the new bed and it seems to be working properlyI guess I am satisfied just very disappointed in the whole situation.
Regards,
*** ***
*** ***,I did ask Julie B*** to respond to your statements because she worked with you in this process.1.)
There was no delay in processing you orderWe shipped your order
with *** at no charge to you and the delivery company may have had
slight delays due to the holidays
2.)
There is a process of fulfillment for our orders of medical
equipment; there was no unusual time frame of completing this order
3.)
We offer “inside” delivery or “white glove” delivery which is
an additional charge to you however this was a standard delivery and
*** does not typically enter homes on deliveries
4.)
*** has their own leasing terms that are disclosed in their
loan agreement/contract prior to your acceptance and signatureYou
can call them to have hour a day access to your account with them
online
5.)
Creatively lying is not something we have done or would ever consider
doing
6.)
If there is ever a manufacturer’s defect or an item damaged in
delivery transit, resolution would take place as we become aware of
it
You contacted the
Revdex.com on 12/19/and your complete order shipped on 12/17/prior to
your filed complaint.If you change your mind about the chair being repaired, we will take care of the repair Med Mart is a family owned business and we have been in the Cincinnati-Dayton market since and we are a reputable company I am very sorry we could not change your opinion of Med Mart.Sincerely Shelia E***
I would like to apologize for the confusion between our retail store and the internet Many times the different manufactures are providing different programs with e-commerce Because e-commerce provides the bed with the mattress and our retail store sell the mattress separately it does
cause confusionWe do appreciate our customers so I have refunded the $ I did refund to the customer on December 1, I also had a meeting with the sales staff and reminded each sales associate to try and limit the time they put customer on hold and ask all the questions up front I know we will have to gain the trust that Ms*** had with our company and hopefully she will give us another chance. Sincerely,Sheila E*** Operations Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never did make an offer to send an extension nor was I informed that certain options would render the refund policy as null until after the chair was paid in full....The chair has no lumber support as any chair of this price should have; the chair reclines back over inches when set to the the footrest in 1st position(footrest straight out and back straight up) for reading or watching tvInstead it is designed as a sleeper bedOur *** *** chair remains upright with the footrest in 1st position, this is the only chair ever that does not!I was NOT told rather then having legs that are too long that it is medically allowed for feet to hang off the end of the footrest, I am 6'5" with average length legs, what they actually did was to make the back of the chair higher while the seat and footrest are of length for an average person of 5' 10", Again that have stated to me when I called to complain that it is medically allowed for your feet to hang off at or above the ankles, my Doctor has informed me that this is a absolutely statement and will cause more nerve and/or damage to a person with ill feet or swollen anklesMy doctor has stated that he would be willing to submit an affidavit of medical fact on this subject should it be required to resolve this issue. This company is clearly offering up chairs that do not work for everyone and they are stating medical opinion that they are willing to prove to meI have several issues with this chair, it is not comfortable for my height or my medical needs with any such chair; it has no lower back or lumbar support making it only truly useable as a bed and therefore makes it a waste of money
Regards,
*** ***
Dear Mr ***I am sorry we could not solve the problem with the Golden Lift Chair Tall. I have included the sizing chart that lists the range for the tall lift chair 6' 3" to 6' 8". Sometimes a person is longer in the legs than torso and we had offered to send a foot extension
which would add 4" to the footrest.The return policy, which I have included a copy, lists items that are not refundable unless defective or sent in error is any custom fabric, style, or massage upgraded lift chair.Med Mart Online would still be willing to send the foot extension to help your problem of saying the chair was not for someone of your height
In conversation with ** *** on 1/4/2018, I assured her I would have the refund processed on Friday, January 5, 2018. The refund was processed at 10:AM and according to their bank procedures it will take between to business days. The full refund has been
issued in the amount of $2,147.00.I know you are having a really difficult time and I sincerely apologize for the delay in getting refund completed.I do hope your Dad gets his wish. Sheila E*** Compliance Officer
I spoke to ** *** and explained our repair charges for trip charge and labor are initiated after days and parts are covered by manufacture established warranty. Cyndi deals with the manufacturer and works with the manufacturer warranty and the repair department has established
chargesThe details of the trip and labor charges are listed in the Med Mart Handbook given to the client at time of delivery. Because of the confusion with the two departments I will refund the trip and labor that was charged to the account. we do have a different amount and the total shows charged is $165.80. ** *** will check her records and I told her if she has a different amount she will get the information to me.We value ** *** and apologize for the problemI have ask if ** *** if she has any concerns or questions to please call me.Thank You *** ***
*** ***,I have spoken to the employee that placed the special order for you Many times when we buy from a wholesaler because we do not order enough product to buy direct from the manufacturer we pay a premium price I did call the *** and confirmed the price they quoted you
and was amazed that they could buy and sell it $less than I pay the wholesaler I would think they would have some type of margin of profit or they could not stay in business even being an online company As a business considered a brick and mortar store that has so many more expenses than an online company it is impossible on special orders to compete in pricing I did call Coloplast, the maker of *** and ask how an online company could have that much of a difference in pricing and they could not explain why the difference I did ask if they had an Manufacturer Suggested Retail Price for this item and it is $ I can offer you an in store credit of $ We really appreciate your business with us and would like to remain a store that can supply your medical equipment We are very competitive with products that we order direct from the manufacturer Sincerely,*** ***Operations Manager937-673-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey blame their delivery delays and lack of pertinent delivery information on "Christmas" as in they were so busyHo buys wheelchairs or bedpans for Christmas presents? They made no attempt to take responsibility for accepting payment days before shipmentThis is unheard of in the age of online shoppingMy wheelchair was left at the front doorSomeone had to get it for meI am appalled at *** ***, MedMarts's payment plan. AI am to be billed for not insuring my "rental"This bit of nonsense was mailed to me. BMy loan was not reported to any credit agencyConsidering their surprising fees, I should have used a regular credit card. CI have received no receipt. Din short, MedMart offers financing through a totally irresponsible and, frankly, quite creepy company, *** ***. I recognize that MedMart financing (via *** ***) is not part of my original complaint against MedMart but it shows their irresponsible and deceptive sales practices and clear willingness to take advantage of people of little means or support (handicapped folks.)MedMart has to reassess what they consider to be customer service and it is not creatively lying to customers or to the Revdex.comHaving snow and cold quite late this year, I took the new chair out finally and it is need of repairIn short they sent me a lemon and I am terrified of them and have decided to fix it myselfI am looking into a local charity for helpI hope I never have to deal with MedMart ever again.I did get my chair on the 22nd but only after contacting the Revdex.comThank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Consumer contacted the Revdex.com and indicated that merchandise was received and all within the written agreement provided by the business and signed by her. Consumer was agreement to close complaint as resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr [redacted]Complaint #[redacted]I am attaching the live chat that started on Tuesday, February 9, 2016.On March 14, 2016 @1:22PM [redacted] did talk with you about getting a foot extension adding 2-4 inches to the overall length of the chair. I also included the sizing from the manufacturer. The seat depth in a large lift chair is 22” and the tall is 24”. The floor to top of seat in a large is 20.5” and the tall is 22.5”. You stated the back is only taller, but the seat to top of back on a large is 28.5” and the tall is 30”.I have also included the return policy again to list in 2 separate statements that custom heat and massage lift chairs are not returnable.I can still offer the foot extension at no charge.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I acceptthe $50 gift card.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Mr [redacted],I am very sorry you were not happy with the charges you incurred with the return of the non returnable special builder chair. You listed the chair was not the size specified during the ordering process. On our website we have a Buyer Tip and Guideline video and you are...
able to choose by Category the type of chair you want. Once you choose the Category you can see the size, manufacturer, features, weight capacity, seat width, back style, fabric, user height, user seat width.I have attached the return policy listing builder chairs are not returnable. As you have listed in your complaint after several conversations Med Mart did allow the return of the chair. Lift chairs have a restocking fee and original shipping fees.At this time the VP E-Commerce would send a $50.00 gift certificate to be used on line or in the retail store. Sincerely,[redacted]Operations Manager
I spoke to [redacted] on 9-15-2015 to confirm what she had told our delivery driver about her satisfaction with the new bed we delivered on 9-08-2015. She was satisfied with the new bed and we are working to try to earn her satisfaction with our store personnel. I gave [redacted] my company cell...
phone number [redacted]. I also told her I did have a meeting to find out why the replacement took so long to deliver and found it to be the repair/delivery person thought Cincinnati was shipping the new bed. There was a miscommunication and the bed did not get ordered until someone spoke to me and Tony A. It was immediately ordered and delivered the next day. I have reminded my staff in Dayton to communicate with each other and of course get me involved. I appreciate [redacted] working with me if any other needs she may have.Sincerely,Sheila E[redacted] Operations ManagerQueen City Med Mart Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The offer of $150 store credit is unacceptable. My parents caregiver made every effort to call Medmart to notify them that the lift arrived damaged and unusable on 10/12/17. She was told by Medmart after describing the issue/damage to not use the machine. She was told by Medmart that this was a shipper problem and that we should call [redacted] to pursue a claim. We did that on October 13th with pictures and email correspondence information attached. My Mom was in desperate need of this lift on 10/12/17, so she could move back home from skilled nursing care. When the Medmart lift arrived damaged and unusable, we had to find other alternatives immediately, we could not wait for a replacement lift from Medmart. We tried calling repair places and rental places until we could find something we could use. [redacted] took several weeks to finally notify us that the lift showed up to them damaged and that they would not be doing anything with the claim. [redacted] provided a DCN (Discrepency Confirmation Notice) stating that they did not cause the damage and would not be responsible for this on 10/27/17. They suggested we should call Medmart to have it picked up and a get a refund. That's when I notified Medmart again about the problem. I contacted Medmart via voice mail on 10/27/17 stating that [redacted] would not handle the damage claim and that we needed to have the damaged lift picked up and a return issued. At no time did I say that I wanted a replacement. I understand that Medmart has a return policy. In that policy, it states that if we return the merchandise, a restocking fee will be applied. I understand that if I receive working merchandise and decide that I do not need/want it anymore, then I should have to pay a restocking fee. I don't understand how can we can be shipped a damaged and unusable product, report it immediately, be told by Medmart to basically handle this ourselves by having to call [redacted]. Then file a claim with [redacted] the next day (within the 48 hour window for damage claims). Then being denied by [redacted] because they received the lift damaged from medmart. We (the customer) are being held accountable for $641 for having a broken and unusable lift shipped to us. We did not waste time reporting this. Had Medmart not told us that the lift being damaged was not their fault and to call [redacted], we wouldn't be in this situation. I've attached a copy of an email received from Medmart where they say that [redacted] can attest to the lift being delivered as damaged (Damage Acknowledgement pg 3 circled in blue).Medmart is adhering to their return policy to defend keeping the $641 restocking fee. I am saying that the return policy restocking fee does not apply because we did not receive working usable equipment which was reported the same day via phone the day it arrived. And with a claim filed to [redacted] the very next day 10/13/17 by us. When I called Medmart to have the lift RETURNED, I never asked for a replacement lift. They sent one anyway. We do not need a replacement lift as we had to scramble to find one on 10/13/17 that is suitable for our needs from a different source. My parents are retired and are dealing with fast declining health. Their financial resources are limited with little income to support themselves. Every dollar counts for them. I will not allow Medmart to take $641 of my parents money because THEY sent us a broken lift. Bottom line, we are being told by Medmart that we have to pay for their mistake by shipping a broken lift to us and then telling us it's not their problem and that we should call [redacted]. We do not have anything to show for the $641 Medmart is keeping from my family. The right thing to do is issue the full credit and be done with this.
Regards,
[redacted]
[redacted] I have spoken to the owner and reviewed the contact date of 10-27-2017 before calling Med Mart and had him listen to the message you left Julie about getting a refund for the broken lift. In that conversation you just spoke about the broken lift being refunded and Julie sent the new lift since you did not say anything about procuring another lift.I can refund $400.00 to your credit card and issue a $241.00 in store credit for merchandise.Sincerely,Sheila E[redacted]Compliance Officer
[redacted], I am sorry that it took so long to respond in writing to the complaint. We did take immediate action and made sure the chair was being shipped to you before Christmas as was the goal. The financing was started on 12/11/2015 and it did take until 12/15/2015 to be finalized....
Both of the orders were placed at the same time to our warehouse in the evening of 12/15/2015, they spent 12/16/2015 in processing and both orders were shipped on 12/17/2015 and tracking information was sent to you. As listed on the attached [redacted] tracking log, the actual delivery was Tuesday 12/22/2015. As stated in the letter from the eCommerce VP Dave L[redacted], his job is to make sure each and every customer has a pleasant experience. I know we did get the chair in a timely manner and hope we can regain your patronage.Sincerely,Sheila E[redacted]Operations Manager
Ms [redacted], I have spoken to your son [redacted] about the lift chair. Our chairs do have a 3 day return policy and we will be picking up the chair next week and issuing a credit for the return of the chair. I will follow up with [redacted] on Monday, August 29, 2016, for the day we are scheduled in...
your area of town and once the chair is inspected we will refund. I'm sorry this has taken a little longer than it should have but it will be taken care of immediately. Sincerely,[redacted]Operations ManagerQueen City Med Mart[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I must admit that I am not pleased that it took me contacting the Revdex.com to get any resultsWhen I called the Dayton office if they didn't know the answer they should have researched it and follow through with a call back instead of blowing me off It seems like every time I need something from them I have a fight on my handsIt's very disappointing! After & 1/weeks I did get the new bed and it seems to be working properlyI guess I am satisfied just very disappointed in the whole situation.
Regards,
*** ***
*** ***,I did ask Julie B*** to respond to your statements because she worked with you in this process.1.)
There was no delay in processing you orderWe shipped your order
with *** at no charge to you and the delivery company may have had
slight delays due to the holidays
2.)
There is a process of fulfillment for our orders of medical
equipment; there was no unusual time frame of completing this order
3.)
We offer “inside” delivery or “white glove” delivery which is
an additional charge to you however this was a standard delivery and
*** does not typically enter homes on deliveries
4.)
*** has their own leasing terms that are disclosed in their
loan agreement/contract prior to your acceptance and signatureYou
can call them to have hour a day access to your account with them
online
5.)
Creatively lying is not something we have done or would ever consider
doing
6.)
If there is ever a manufacturer’s defect or an item damaged in
delivery transit, resolution would take place as we become aware of
it
You contacted the
Revdex.com on 12/19/and your complete order shipped on 12/17/prior to
your filed complaint.If you change your mind about the chair being repaired, we will take care of the repair Med Mart is a family owned business and we have been in the Cincinnati-Dayton market since and we are a reputable company I am very sorry we could not change your opinion of Med Mart.Sincerely Shelia E***
I would like to apologize for the confusion between our retail store and the internet Many times the different manufactures are providing different programs with e-commerce Because e-commerce provides the bed with the mattress and our retail store sell the mattress separately it does
cause confusionWe do appreciate our customers so I have refunded the $ I did refund to the customer on December 1, I also had a meeting with the sales staff and reminded each sales associate to try and limit the time they put customer on hold and ask all the questions up front I know we will have to gain the trust that Ms*** had with our company and hopefully she will give us another chance. Sincerely,Sheila E*** Operations Manager###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never did make an offer to send an extension nor was I informed that certain options would render the refund policy as null until after the chair was paid in full....The chair has no lumber support as any chair of this price should have; the chair reclines back over inches when set to the the footrest in 1st position(footrest straight out and back straight up) for reading or watching tvInstead it is designed as a sleeper bedOur *** *** chair remains upright with the footrest in 1st position, this is the only chair ever that does not!I was NOT told rather then having legs that are too long that it is medically allowed for feet to hang off the end of the footrest, I am 6'5" with average length legs, what they actually did was to make the back of the chair higher while the seat and footrest are of length for an average person of 5' 10", Again that have stated to me when I called to complain that it is medically allowed for your feet to hang off at or above the ankles, my Doctor has informed me that this is a absolutely statement and will cause more nerve and/or damage to a person with ill feet or swollen anklesMy doctor has stated that he would be willing to submit an affidavit of medical fact on this subject should it be required to resolve this issue. This company is clearly offering up chairs that do not work for everyone and they are stating medical opinion that they are willing to prove to meI have several issues with this chair, it is not comfortable for my height or my medical needs with any such chair; it has no lower back or lumbar support making it only truly useable as a bed and therefore makes it a waste of money
Regards,
*** ***
Dear Mr ***I am sorry we could not solve the problem with the Golden Lift Chair Tall. I have included the sizing chart that lists the range for the tall lift chair 6' 3" to 6' 8". Sometimes a person is longer in the legs than torso and we had offered to send a foot extension
which would add 4" to the footrest.The return policy, which I have included a copy, lists items that are not refundable unless defective or sent in error is any custom fabric, style, or massage upgraded lift chair.Med Mart Online would still be willing to send the foot extension to help your problem of saying the chair was not for someone of your height
In conversation with ** *** on 1/4/2018, I assured her I would have the refund processed on Friday, January 5, 2018. The refund was processed at 10:AM and according to their bank procedures it will take between to business days. The full refund has been
issued in the amount of $2,147.00.I know you are having a really difficult time and I sincerely apologize for the delay in getting refund completed.I do hope your Dad gets his wish. Sheila E*** Compliance Officer
I spoke to ** *** and explained our repair charges for trip charge and labor are initiated after days and parts are covered by manufacture established warranty. Cyndi deals with the manufacturer and works with the manufacturer warranty and the repair department has established
chargesThe details of the trip and labor charges are listed in the Med Mart Handbook given to the client at time of delivery. Because of the confusion with the two departments I will refund the trip and labor that was charged to the account. we do have a different amount and the total shows charged is $165.80. ** *** will check her records and I told her if she has a different amount she will get the information to me.We value ** *** and apologize for the problemI have ask if ** *** if she has any concerns or questions to please call me.Thank You *** ***
*** ***,I have spoken to the employee that placed the special order for you Many times when we buy from a wholesaler because we do not order enough product to buy direct from the manufacturer we pay a premium price I did call the *** and confirmed the price they quoted you
and was amazed that they could buy and sell it $less than I pay the wholesaler I would think they would have some type of margin of profit or they could not stay in business even being an online company As a business considered a brick and mortar store that has so many more expenses than an online company it is impossible on special orders to compete in pricing I did call Coloplast, the maker of *** and ask how an online company could have that much of a difference in pricing and they could not explain why the difference I did ask if they had an Manufacturer Suggested Retail Price for this item and it is $ I can offer you an in store credit of $ We really appreciate your business with us and would like to remain a store that can supply your medical equipment We are very competitive with products that we order direct from the manufacturer Sincerely,*** ***Operations Manager937-673-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey blame their delivery delays and lack of pertinent delivery information on "Christmas" as in they were so busyHo buys wheelchairs or bedpans for Christmas presents? They made no attempt to take responsibility for accepting payment days before shipmentThis is unheard of in the age of online shoppingMy wheelchair was left at the front doorSomeone had to get it for meI am appalled at *** ***, MedMarts's payment plan. AI am to be billed for not insuring my "rental"This bit of nonsense was mailed to me. BMy loan was not reported to any credit agencyConsidering their surprising fees, I should have used a regular credit card. CI have received no receipt. Din short, MedMart offers financing through a totally irresponsible and, frankly, quite creepy company, *** ***. I recognize that MedMart financing (via *** ***) is not part of my original complaint against MedMart but it shows their irresponsible and deceptive sales practices and clear willingness to take advantage of people of little means or support (handicapped folks.)MedMart has to reassess what they consider to be customer service and it is not creatively lying to customers or to the Revdex.comHaving snow and cold quite late this year, I took the new chair out finally and it is need of repairIn short they sent me a lemon and I am terrified of them and have decided to fix it myselfI am looking into a local charity for helpI hope I never have to deal with MedMart ever again.I did get my chair on the 22nd but only after contacting the Revdex.comThank you
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Consumer contacted the Revdex.com and indicated that merchandise was received and all within the written agreement provided by the business and signed by her. Consumer was agreement to close complaint as resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr [redacted]Complaint #[redacted]I am attaching the live chat that started on Tuesday, February 9, 2016.On March 14, 2016 @1:22PM [redacted] did talk with you about getting a foot extension adding 2-4 inches to the overall length of the chair. I also included the sizing from the manufacturer. The seat depth in a large lift chair is 22” and the tall is 24”. The floor to top of seat in a large is 20.5” and the tall is 22.5”. You stated the back is only taller, but the seat to top of back on a large is 28.5” and the tall is 30”.I have also included the return policy again to list in 2 separate statements that custom heat and massage lift chairs are not returnable.I can still offer the foot extension at no charge.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I acceptthe $50 gift card.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Mr [redacted],I am very sorry you were not happy with the charges you incurred with the return of the non returnable special builder chair. You listed the chair was not the size specified during the ordering process. On our website we have a Buyer Tip and Guideline video and you are...
able to choose by Category the type of chair you want. Once you choose the Category you can see the size, manufacturer, features, weight capacity, seat width, back style, fabric, user height, user seat width.I have attached the return policy listing builder chairs are not returnable. As you have listed in your complaint after several conversations Med Mart did allow the return of the chair. Lift chairs have a restocking fee and original shipping fees.At this time the VP E-Commerce would send a $50.00 gift certificate to be used on line or in the retail store. Sincerely,[redacted]Operations Manager
I spoke to [redacted] on 9-15-2015 to confirm what she had told our delivery driver about her satisfaction with the new bed we delivered on 9-08-2015. She was satisfied with the new bed and we are working to try to earn her satisfaction with our store personnel. I gave [redacted] my company cell...
phone number [redacted]. I also told her I did have a meeting to find out why the replacement took so long to deliver and found it to be the repair/delivery person thought Cincinnati was shipping the new bed. There was a miscommunication and the bed did not get ordered until someone spoke to me and Tony A. It was immediately ordered and delivered the next day. I have reminded my staff in Dayton to communicate with each other and of course get me involved. I appreciate [redacted] working with me if any other needs she may have.Sincerely,Sheila E[redacted] Operations ManagerQueen City Med Mart Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The offer of $150 store credit is unacceptable. My parents caregiver made every effort to call Medmart to notify them that the lift arrived damaged and unusable on 10/12/17. She was told by Medmart after describing the issue/damage to not use the machine. She was told by Medmart that this was a shipper problem and that we should call [redacted] to pursue a claim. We did that on October 13th with pictures and email correspondence information attached. My Mom was in desperate need of this lift on 10/12/17, so she could move back home from skilled nursing care. When the Medmart lift arrived damaged and unusable, we had to find other alternatives immediately, we could not wait for a replacement lift from Medmart. We tried calling repair places and rental places until we could find something we could use. [redacted] took several weeks to finally notify us that the lift showed up to them damaged and that they would not be doing anything with the claim. [redacted] provided a DCN (Discrepency Confirmation Notice) stating that they did not cause the damage and would not be responsible for this on 10/27/17. They suggested we should call Medmart to have it picked up and a get a refund. That's when I notified Medmart again about the problem. I contacted Medmart via voice mail on 10/27/17 stating that [redacted] would not handle the damage claim and that we needed to have the damaged lift picked up and a return issued. At no time did I say that I wanted a replacement. I understand that Medmart has a return policy. In that policy, it states that if we return the merchandise, a restocking fee will be applied. I understand that if I receive working merchandise and decide that I do not need/want it anymore, then I should have to pay a restocking fee. I don't understand how can we can be shipped a damaged and unusable product, report it immediately, be told by Medmart to basically handle this ourselves by having to call [redacted]. Then file a claim with [redacted] the next day (within the 48 hour window for damage claims). Then being denied by [redacted] because they received the lift damaged from medmart. We (the customer) are being held accountable for $641 for having a broken and unusable lift shipped to us. We did not waste time reporting this. Had Medmart not told us that the lift being damaged was not their fault and to call [redacted], we wouldn't be in this situation. I've attached a copy of an email received from Medmart where they say that [redacted] can attest to the lift being delivered as damaged (Damage Acknowledgement pg 3 circled in blue).Medmart is adhering to their return policy to defend keeping the $641 restocking fee. I am saying that the return policy restocking fee does not apply because we did not receive working usable equipment which was reported the same day via phone the day it arrived. And with a claim filed to [redacted] the very next day 10/13/17 by us. When I called Medmart to have the lift RETURNED, I never asked for a replacement lift. They sent one anyway. We do not need a replacement lift as we had to scramble to find one on 10/13/17 that is suitable for our needs from a different source. My parents are retired and are dealing with fast declining health. Their financial resources are limited with little income to support themselves. Every dollar counts for them. I will not allow Medmart to take $641 of my parents money because THEY sent us a broken lift. Bottom line, we are being told by Medmart that we have to pay for their mistake by shipping a broken lift to us and then telling us it's not their problem and that we should call [redacted]. We do not have anything to show for the $641 Medmart is keeping from my family. The right thing to do is issue the full credit and be done with this.
Regards,
[redacted]
[redacted] I have spoken to the owner and reviewed the contact date of 10-27-2017 before calling Med Mart and had him listen to the message you left Julie about getting a refund for the broken lift. In that conversation you just spoke about the broken lift being refunded and Julie sent the new lift since you did not say anything about procuring another lift.I can refund $400.00 to your credit card and issue a $241.00 in store credit for merchandise.Sincerely,Sheila E[redacted]Compliance Officer
[redacted], I am sorry that it took so long to respond in writing to the complaint. We did take immediate action and made sure the chair was being shipped to you before Christmas as was the goal. The financing was started on 12/11/2015 and it did take until 12/15/2015 to be finalized....
Both of the orders were placed at the same time to our warehouse in the evening of 12/15/2015, they spent 12/16/2015 in processing and both orders were shipped on 12/17/2015 and tracking information was sent to you. As listed on the attached [redacted] tracking log, the actual delivery was Tuesday 12/22/2015. As stated in the letter from the eCommerce VP Dave L[redacted], his job is to make sure each and every customer has a pleasant experience. I know we did get the chair in a timely manner and hope we can regain your patronage.Sincerely,Sheila E[redacted]Operations Manager
Ms [redacted], I have spoken to your son [redacted] about the lift chair. Our chairs do have a 3 day return policy and we will be picking up the chair next week and issuing a credit for the return of the chair. I will follow up with [redacted] on Monday, August 29, 2016, for the day we are scheduled in...
your area of town and once the chair is inspected we will refund. I'm sorry this has taken a little longer than it should have but it will be taken care of immediately. Sincerely,[redacted]Operations ManagerQueen City Med Mart[redacted]