Dear Mr***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network provides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.SCBN will issue a refund of $to your primary bank account Please allow days for the process.Thank you,Member ServicesSCBN
Dear Ms [redacted] ,We have received a copy of your concern filed with the Revdex.com I would like to sincerely apologize for any inconvenience this may have caused you I would like you to know that we do a two part enrollment call so that the program is completely explained and our members know that it can take up to weeks to receive their first shipment of medicationsIt was also during those calls that we explained the pharmaceutical company would require you to sign a letter of attestation once they received your application.After review of your account and after speaking with a representative at the pharmaceutical company, it appears that you have, indeed, been enrolled fully in the program and that your first shipment of medication was sent to your home on 12-29- The representative stated they sent you a request to sign the attestation letter on 11-25-and it was not returned to them until 12-20-2014.The fees you paid SCBN are for your monthly membership and not for medications Please keep in mind that you are fully enrolled with the pharmaceutical company's patient assistance program as a direct result of our assistance Therefore, at this time, we feel a refund is not warranted.Should you need assistance in the future, please do not hesitate to contact our office.Thank you,Member ServicesSCBN
Dear Mr [redacted] , The SCBN Advocacy team is passionate about providing the best prescription advocacy services availableWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service I have included the information regarding the charge back filed by you, with your financial institution You will need to contact your bank for further assistance The money was returned to you on 09-02- # [redacted] # [redacted] $ Date Created: 09/02/ Range: 09/02/- 09/02/ Charge back Also, as you stated, you did receive medication from the pharmaceutical company for one of your prescriptions Unfortunately, we were unable to apply you for the other two programs, as we did not receive the appropriate paperwork from you According to the pharmaceutical company, you did receive and sign for, a day supply of your Losartan SCBN considers this matter now closed Sincerely, Member Services
To B.B.B,Hi my name is [redacted] ***I filed a complaint against the company SCBNMy complaint# is [redacted] .They came back with an offer to pay me $ which I declined, since then I received one of the medications that I was to get from themIts better than nothingWhat I want to know is if I can go ahead and accept their offer of $and hopefully that will close this caseI will wait to receive a e-mail back from youThank You, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] SCBN's online address ends in .org which means a non-profit
Dear Ms [redacted] ,I received a copy of your most recent comments filed with the Revdex.com SCBN is a service based membership program, where your participation is required for it to be successful I am attaching copies of all documentation for your account Please note the areas I have high lighted to show the many attempts we tried to contact you via telephone and mail We did offer our services to you.We feel that we provided a service to you, and attempted several times to help you achieve enrollment in the pharmaceutical company In an attempt to close this matter, I will refund one more month service, of $ However, because you filed a charge back with your bank, we will need to mail you a check Please allow time for the USPS to deliver that to your home address.If you have further questions, please do not hesitate to contact our offices.Sincerely,Member ServicesSCBN
I had requested via phone on 1/2/that this business be investigated as to whether they should be accepting applications from those who have insuranceIf I am not mistaken, I read online that they do notIf this is the case, [redacted] should never have accepted my application or medication money [redacted] said nothing about a two-part enrollment for approvalRather, that upon approval, I would get the medicationI was approvedI should have gotten the medication without being transferred to [redacted] for any membership that I did not request or want($within less than a month, no less)Upon $and approval, receipt of medication as quoted by [redacted] Period [redacted] was very well aware that I needed the medication during the donut hole since I informed him during my first conversation with himThat was the ONLY reason for my callI still maintain my complaint as above in order to deceitfully get membership for SCBNMembership that someone going through the donut hole does not need or want because they have insuranceUnless, they originally request itI did notWhy? Because [redacted] said nothing about a two-part enrollment for approvalOr, about any membership with SCBN on my first or any other conversation with himUnless the employees are instructed to mislead the public by their superiors which would be very unfortunate for the public, I request that [redacted] and [redacted] are counseled by them for dishonesty in business ethics***'s part in this was ti telling me that I would get a day supply of medication for $35/moNever mentioning any membershipI agreed because this was a savings for me, and I probably not fall into the donut hole as a result this yearThinking back, if I had not been transferred to [redacted] I do not think I would have gotten any medication but they had my $application fee which is non-refundable So, at least they made a profit, and for delivering nothingMultiply that by a number of others they deceive and they may have a rather large profit I still request $refund as a fair resolution because of deceitIn addition, if [redacted] was not justified in accepting my application because I have insurance, I would appreciate the Revdex.com consider that my entire fee be returned($120) for fraud, if possibleBy accepting an application illegally, is further proof of attempting to get membership for SCBNNot interest in helping someone in need of assistanceOtherwise, I would have not been transferred to ***Thank you Regards, Muriel Gibbons
Dear Ms***, We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service I will certainly address this information with our representative, as that is not the way in which we want our prospective members to feel However, to address your concerns regarding your personal information, because you never became a member with our company, we do not have any information on you If you have any further questions, please let our office know Again, I apologize for the inconvenience Sincerely, Member Services
Complaint: 10276645 I am rejecting this response because: I only received 90 days worth of medicine according to the pharmacy. In all actuality what they sent was wrong, I was supposed to receive 180 days worth of Sevella 25mg tablets, and they sent 90 days worth of 100mg tablets. Thankfully I caught the error and am cutting the pills into quarters, this could have caused an overdose. I have officially canceled mu subscription there and will never use them again. Not only did SCBN take 3 months to get there act together and send the medicine, but the pharmacy they used also screwed up by sending the wrong amount of medicine and the wrong dosage as well. Personally I think they should be put out of business, the only thing I got for paying for their services was a headache. And even though I ended up with at least a years worth of medicine I now have to cut the pills into quarters, which is just another pain in the butt. I would not recommend that anyone use this company, EVER!!!!! Regards, [redacted] ***
Dear Mr***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I also apologize for the delayed response After some research, I see this account/membership is actually in your spouses name I have reviewed this account and see that you have filed a stop payment on your last draft and have requested the additional $refunded I will refund that money, in the form of a check It will be mailed out this week, to the address we have on file.If you have any further questions, please call our office.Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,Again, SCBN sincerely apologizes for any inconvenience that you have experienced After further review of your account, I do see that we attempted several times to reach you regarding the additional information we needed to complete the processing of your applications Unfortunately, without you supplying this information, we cannot complete the process of enrolling you with the pharmaceutical company As explained in the Welcome Call and the New Member Kit, your cooperation is required for this to be successful If you still would like assistance with this process, please feel free to call our offices and we will gladly help you.I am willing to give you two month free membership services, so that you will have an opportunity to obtain the assistance with your medications If you have further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN
Dear Mr***,I have reviewed your account and the original concerns filed with the Revdex.com Thank you for allowing SCBN to respond to your concerns againYou originally requested an $refund, which has been granted.I have contacted the pharmaceutical company for your [redacted] and have been informed that you did receive and sign for a day supply of your medications You are fully enrolled for an entire year with that medication I have contacted the pharmaceutical company for your [redacted] and was informed that they still have not received the information requested from youUnfortunately, without that they will be unable to complete your enrollment.At this time, we feel no further refund is warranted You have received the original requested amount of refund, along with days worth of medication for the [redacted] If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN866- [redacted]
Complaint: ***
I am rejecting this response because:
this situation has not resolved at all this is a scam I received one of three medications after I cancelled my drafts its a cute tactic to look as if they were on things it was also not for the correct amount of pills and ther were no bank requests for monies returned these are lies I also supplied every bit of info including tax returns and many documents everything that was asked of me and in fact when on the phone which is supposedly recorded I was told -weeks these people are liars and this is absolutely a scam this is not resolved in the least
Regards,
*** ***
Dear Ms***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction
possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I assure you that we did not represent our company as not for profit and I apologize for any confusion you have experienced. After review of your account, it appears that you have filed charge back with your financial institution for $35.00. I will issue a further refund of an additional $85, which will be in the form of a check and mailed to your home address.I am pleased to hear that you were able to obtain the medication from the pharmaceutical company with our assistance. I have contacted them and you are enrolled for an entire yearIf you need have further questions, please contact our offices.Sincerely,Member ServicesSCBN
Dear Mr***,We have received a copy of your rejection to our refund. I have reviewed your account and I sincerely apologize for any inconvenience this has caused you. However, I do see that you have been refunded one months membership dues and that was accepted by your bank and deposited into your account. Furthermore, our services were provided to you. We attempted several times to reach you in order to let you know the last step in the procedure. This is required by the pharmaceutical company in order to fully enroll you.I hope that if you need assistance in the future, you will contact our office. However, any additional refund is not possible.Sincerely,Member ServicesSCBN
Complaint: ***
I am rejecting this response because:I think I should receive either the first $I paid them in December or at least the medication for that monthMy money comes hard and to just give them $and receive nothing for it is just not rightI do appreciate them giving me a refund for $but the other $should be refunded or give me my meds for that monthThey are keeping a application fee of $I think that should cover everything fairly but not $Not right.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** in talks with the first customer rep I talked to out of pocket expense was 1400
not ask for the recordings they said everything is recorded
Complaint: ***
I am rejecting this response because: Yes, I disputed the charges of $that was taken out of my account by your company. Chase bank reversed the charge of $There is still $that I have not recovered and that is why I can't accept your response to my complaint
Regards,
*** ***
Dear Mr***,It was a pleasure speaking to you today. I am glad that you were able to get the one shipment of medication and that you and I will be working together to get the other one for you. If you have any questions or further concerns, please do not hesitate to contact me at
the number or e-mail I provided for you!Sincerely,*** ***Member ServicesSCBN
Dear Mr***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network provides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.SCBN will issue a refund of $to your primary bank account Please allow days for the process.Thank you,Member ServicesSCBN
Dear Ms [redacted] ,We have received a copy of your concern filed with the Revdex.com I would like to sincerely apologize for any inconvenience this may have caused you I would like you to know that we do a two part enrollment call so that the program is completely explained and our members know that it can take up to weeks to receive their first shipment of medicationsIt was also during those calls that we explained the pharmaceutical company would require you to sign a letter of attestation once they received your application.After review of your account and after speaking with a representative at the pharmaceutical company, it appears that you have, indeed, been enrolled fully in the program and that your first shipment of medication was sent to your home on 12-29- The representative stated they sent you a request to sign the attestation letter on 11-25-and it was not returned to them until 12-20-2014.The fees you paid SCBN are for your monthly membership and not for medications Please keep in mind that you are fully enrolled with the pharmaceutical company's patient assistance program as a direct result of our assistance Therefore, at this time, we feel a refund is not warranted.Should you need assistance in the future, please do not hesitate to contact our office.Thank you,Member ServicesSCBN
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Mr [redacted] , The SCBN Advocacy team is passionate about providing the best prescription advocacy services availableWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service I have included the information regarding the charge back filed by you, with your financial institution You will need to contact your bank for further assistance The money was returned to you on 09-02- # [redacted] # [redacted] $ Date Created: 09/02/ Range: 09/02/- 09/02/ Charge back Also, as you stated, you did receive medication from the pharmaceutical company for one of your prescriptions Unfortunately, we were unable to apply you for the other two programs, as we did not receive the appropriate paperwork from you According to the pharmaceutical company, you did receive and sign for, a day supply of your Losartan SCBN considers this matter now closed Sincerely, Member Services
To B.B.B,Hi my name is [redacted] ***I filed a complaint against the company SCBNMy complaint# is [redacted] .They came back with an offer to pay me $ which I declined, since then I received one of the medications that I was to get from themIts better than nothingWhat I want to know is if I can go ahead and accept their offer of $and hopefully that will close this caseI will wait to receive a e-mail back from youThank You, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] SCBN's online address ends in .org which means a non-profit
Dear Ms [redacted] ,I received a copy of your most recent comments filed with the Revdex.com SCBN is a service based membership program, where your participation is required for it to be successful I am attaching copies of all documentation for your account Please note the areas I have high lighted to show the many attempts we tried to contact you via telephone and mail We did offer our services to you.We feel that we provided a service to you, and attempted several times to help you achieve enrollment in the pharmaceutical company In an attempt to close this matter, I will refund one more month service, of $ However, because you filed a charge back with your bank, we will need to mail you a check Please allow time for the USPS to deliver that to your home address.If you have further questions, please do not hesitate to contact our offices.Sincerely,Member ServicesSCBN
I had requested via phone on 1/2/that this business be investigated as to whether they should be accepting applications from those who have insuranceIf I am not mistaken, I read online that they do notIf this is the case, [redacted] should never have accepted my application or medication money [redacted] said nothing about a two-part enrollment for approvalRather, that upon approval, I would get the medicationI was approvedI should have gotten the medication without being transferred to [redacted] for any membership that I did not request or want($within less than a month, no less)Upon $and approval, receipt of medication as quoted by [redacted] Period [redacted] was very well aware that I needed the medication during the donut hole since I informed him during my first conversation with himThat was the ONLY reason for my callI still maintain my complaint as above in order to deceitfully get membership for SCBNMembership that someone going through the donut hole does not need or want because they have insuranceUnless, they originally request itI did notWhy? Because [redacted] said nothing about a two-part enrollment for approvalOr, about any membership with SCBN on my first or any other conversation with himUnless the employees are instructed to mislead the public by their superiors which would be very unfortunate for the public, I request that [redacted] and [redacted] are counseled by them for dishonesty in business ethics***'s part in this was ti telling me that I would get a day supply of medication for $35/moNever mentioning any membershipI agreed because this was a savings for me, and I probably not fall into the donut hole as a result this yearThinking back, if I had not been transferred to [redacted] I do not think I would have gotten any medication but they had my $application fee which is non-refundable So, at least they made a profit, and for delivering nothingMultiply that by a number of others they deceive and they may have a rather large profit I still request $refund as a fair resolution because of deceitIn addition, if [redacted] was not justified in accepting my application because I have insurance, I would appreciate the Revdex.com consider that my entire fee be returned($120) for fraud, if possibleBy accepting an application illegally, is further proof of attempting to get membership for SCBNNot interest in helping someone in need of assistanceOtherwise, I would have not been transferred to ***Thank you Regards, Muriel Gibbons
Dear Ms***, We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service I will certainly address this information with our representative, as that is not the way in which we want our prospective members to feel However, to address your concerns regarding your personal information, because you never became a member with our company, we do not have any information on you If you have any further questions, please let our office know Again, I apologize for the inconvenience Sincerely, Member Services
Complaint: 10276645 I am rejecting this response because: I only received 90 days worth of medicine according to the pharmacy. In all actuality what they sent was wrong, I was supposed to receive 180 days worth of Sevella 25mg tablets, and they sent 90 days worth of 100mg tablets. Thankfully I caught the error and am cutting the pills into quarters, this could have caused an overdose. I have officially canceled mu subscription there and will never use them again. Not only did SCBN take 3 months to get there act together and send the medicine, but the pharmacy they used also screwed up by sending the wrong amount of medicine and the wrong dosage as well. Personally I think they should be put out of business, the only thing I got for paying for their services was a headache. And even though I ended up with at least a years worth of medicine I now have to cut the pills into quarters, which is just another pain in the butt. I would not recommend that anyone use this company, EVER!!!!! Regards, [redacted] ***
Dear Mr***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I also apologize for the delayed response After some research, I see this account/membership is actually in your spouses name I have reviewed this account and see that you have filed a stop payment on your last draft and have requested the additional $refunded I will refund that money, in the form of a check It will be mailed out this week, to the address we have on file.If you have any further questions, please call our office.Sincerely,Member ServicesSCBN
Dear Ms [redacted] ,Again, SCBN sincerely apologizes for any inconvenience that you have experienced After further review of your account, I do see that we attempted several times to reach you regarding the additional information we needed to complete the processing of your applications Unfortunately, without you supplying this information, we cannot complete the process of enrolling you with the pharmaceutical company As explained in the Welcome Call and the New Member Kit, your cooperation is required for this to be successful If you still would like assistance with this process, please feel free to call our offices and we will gladly help you.I am willing to give you two month free membership services, so that you will have an opportunity to obtain the assistance with your medications If you have further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN
Dear Mr***,I have reviewed your account and the original concerns filed with the Revdex.com Thank you for allowing SCBN to respond to your concerns againYou originally requested an $refund, which has been granted.I have contacted the pharmaceutical company for your [redacted] and have been informed that you did receive and sign for a day supply of your medications You are fully enrolled for an entire year with that medication I have contacted the pharmaceutical company for your [redacted] and was informed that they still have not received the information requested from youUnfortunately, without that they will be unable to complete your enrollment.At this time, we feel no further refund is warranted You have received the original requested amount of refund, along with days worth of medication for the [redacted] If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN866- [redacted]
Complaint: ***
I am rejecting this response because:
this situation has not resolved at all this is a scam I received one of three medications after I cancelled my drafts its a cute tactic to look as if they were on things it was also not for the correct amount of pills and ther were no bank requests for monies returned these are lies I also supplied every bit of info including tax returns and many documents everything that was asked of me and in fact when on the phone which is supposedly recorded I was told -weeks these people are liars and this is absolutely a scam this is not resolved in the least
Regards,
*** ***
Dear Ms***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction
possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I assure you that we did not represent our company as not for profit and I apologize for any confusion you have experienced. After review of your account, it appears that you have filed charge back with your financial institution for $35.00. I will issue a further refund of an additional $85, which will be in the form of a check and mailed to your home address.I am pleased to hear that you were able to obtain the medication from the pharmaceutical company with our assistance. I have contacted them and you are enrolled for an entire yearIf you need have further questions, please contact our offices.Sincerely,Member ServicesSCBN
Dear Mr***,We have received a copy of your rejection to our refund. I have reviewed your account and I sincerely apologize for any inconvenience this has caused you. However, I do see that you have been refunded one months membership dues and that was accepted by your bank and deposited into your account. Furthermore, our services were provided to you. We attempted several times to reach you in order to let you know the last step in the procedure. This is required by the pharmaceutical company in order to fully enroll you.I hope that if you need assistance in the future, you will contact our office. However, any additional refund is not possible.Sincerely,Member ServicesSCBN
Complaint: ***
I am rejecting this response because:I think I should receive either the first $I paid them in December or at least the medication for that monthMy money comes hard and to just give them $and receive nothing for it is just not rightI do appreciate them giving me a refund for $but the other $should be refunded or give me my meds for that monthThey are keeping a application fee of $I think that should cover everything fairly but not $Not right.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** in talks with the first customer rep I talked to out of pocket expense was 1400
not ask for the recordings they said everything is recorded
Complaint: ***
I am rejecting this response because: Yes, I disputed the charges of $that was taken out of my account by your company. Chase bank reversed the charge of $There is still $that I have not recovered and that is why I can't accept your response to my complaint
Regards,
*** ***
Dear Mr***,It was a pleasure speaking to you today. I am glad that you were able to get the one shipment of medication and that you and I will be working together to get the other one for you. If you have any questions or further concerns, please do not hesitate to contact me at
the number or e-mail I provided for you!Sincerely,*** ***Member ServicesSCBN