Dear Ms. [redacted]:
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
After review of your account, I have determined that the only item needed in order to fully enroll you with the pharmaceutical company was one document. However, on August 8, 2014, you informed one of our reps that you had acquired an insurance plan that would cover your medications. You requested cancellation of your account, which was done immediately. Refunds are reserved for a case by case basis, in which the pharmaceutical denies you after we have exhausted all appeals processes. This was not the case in your situation.
However, in the spirit of closing this complaint, I will issue a refund of one month membership dues, $35. Please allow for the refund to process through our bank and yours.
Sincerely,
Member Services
SCBN
Dear Mr. [redacted],
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
After review of your account, it has been determined that you did, indeed receive a 90 day supply of one medication (Losartan). We paid for this medication from your membership dues. Furthermore, we were unable to process the applications for the other two medications, as we were not provided the correct Proof of Income, by you.
I have also received a charge back notice from your financial institution, giving you a refund of monies drafted. For these reasons, we feel a refund is not warranted at this time. If you have any further questions, please do not hesitate to contact our office.
Sincerely,
Member Services
SCBN
Complaint: [redacted]
I am rejecting this response because: we sent the paperwork back to them and I was rejected by the company because you had my income wrong and when my girlfriend called you see was told to cross it out and put the changes in the income part and sent a current income and it wasn't even close to what you had and I signed it and when the paperwork came back to me you change it back to the region. That was forged. That is illegal to do.
Regards,
[redacted]
Dear Mr. [redacted],I have reviewed your account and the original concerns filed with the Revdex.com. Thank you for allowing SCBN to respond to your concerns again. You originally requested an $80 refund, which has been granted.I have contacted the pharmaceutical company for your [redacted] and have been informed that you did receive and sign for a 90 day supply of your medications. You are fully enrolled for an entire year with that medication. I have contacted the pharmaceutical company for your [redacted] and was informed that they still have not received the information requested from you. Unfortunately, without that they will be unable to complete your enrollment.At this time, we feel no further refund is warranted. You have received the original requested amount of refund, along with 90 days worth of medication for the [redacted]. If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN866-[redacted]
Dear Ms. [redacted],We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction...
possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.After review of your account, I see that you have already filed disputes with your bank and received monies back in the forms of charge backs. We are unable to issue any further refunds, as that would give you a double refund of your money.If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN
Dear Ms. [redacted],
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
I will certainly address this information with our representative, as that is not the way in which we want our prospective members to feel. However, to address your concerns regarding your personal information, because you never became a member with our company, we do not have any information on you. If you have any further questions, please let our office know.
Again, I apologize for the inconvenience.
Sincerely,
Member Services
Dear Mr. [redacted],I am attaching a copy of the original letter sent you you regarding the amount of out of pocket expenses needed. It states that we will need at least $1606.20 in out of pocket expenses. Also, stated in the recorded call, that amount was given. For that reason, we are unable to provide any further refunds.If you need any further assistance, please do not hesitate to call our offices.Thank you,Member ServicesSCBN
Complaint: [redacted]
I am rejecting this response because: In the letter they sent they stated that my out of pocket expenses were disclosed before payment they were at 1400 and when they received payment it went to 1600 that is after they received payment. So should get my app fee refunded because of the add on to the contract was after payment was recieved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I maintain my complaint. The business itself stated it is not about receiving medication in their first answer and I did not need an advocacy for anything. Now, it seems it certainly is about medication according to their most recent reply. I suggest the business reread my answer to their first reply. I needed help during the donut hole not membership with any organization. I should not have been passed to [redacted].
I was approved and my medication should have been forthcoming, and I am requesting investigation by the Revdex.com whether my application should have been accepted since I have insurance. My rejection stands for reasons previously stated in my complaint. Another reason I would not want a membership is, if I were taken off that medication I would be paying for nothing.
Dear Mr. [redacted],
The SCBN Advocacy team is passionate about providing the best prescription advocacy services available. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
I have included the information regarding the charge back filed by you, with your financial institution. You will need to contact your bank for further assistance. The money was returned to you on 09-02-2014.
#[redacted]
#[redacted]
$75.00
Date Created: 09/02/2014
Range: 09/02/2014 - 09/02/2014
Charge back
Also, as you stated, you did receive medication from the pharmaceutical company for one of your prescriptions. Unfortunately, we were unable to apply you for the other two programs, as we did not receive the appropriate paperwork from you. According to the pharmaceutical company, you did receive and sign for, a 90 day supply of your Losartan.
SCBN considers this matter now closed.
Sincerely,
Member Services
Complaint: 10276645
I am rejecting this response because: I only received 90 days worth of medicine according to the pharmacy. In all actuality what they sent was wrong, I was supposed to receive 180 days worth of Sevella 25mg tablets, and they sent 90 days worth of 100mg tablets. Thankfully I caught the error and am cutting the pills into quarters, this could have caused an overdose. I have officially canceled mu subscription there and will never use them again. Not only did SCBN take 3 months to get there act together and send the medicine, but the pharmacy they used also screwed up by sending the wrong amount of medicine and the wrong dosage as well. Personally I think they should be put out of business, the only thing I got for paying for their services was a headache. And even though I ended up with at least a years worth of medicine I now have to cut the pills into quarters, which is just another pain in the butt.
I would not recommend that anyone use this company, EVER!!!!!
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted] SCBN's online address ends in .org which means a non-profit
Complaint: [redacted]
I am rejecting this response because:the charge back was monies withdrawn after I informed scbn to stop withdrawing money from my account as I said I furnished every bit of information or documents requested idid receive some losartan which I never signed for as you put it it was sent after I cancelled and it was not the correct amount of pills it was many short of my request this is a scam they quickly sent some when they realized I was on to them and are trying to make it look like they payed me some back which is untrue so if they hold true then why did it take 3 months to receive the one med I did get with the proper paperwork and not the correct amount I WANT MY MONEY BACK this is a joke its a scam
Regards,
[redacted]
Dear Ms. [redacted],We have received a copy of your concern filed with the Revdex.com. I would like to sincerely apologize for any inconvenience this may have caused you. I would like you to know that we do a two part enrollment call so that the program is completely explained...
and our members know that it can take up to 6 weeks to receive their first shipment of medications. It was also during those calls that we explained the pharmaceutical company would require you to sign a letter of attestation once they received your application.After review of your account and after speaking with a representative at the pharmaceutical company, it appears that you have, indeed, been enrolled fully in the program and that your first shipment of medication was sent to your home on 12-29-2014. The representative stated they sent you a request to sign the attestation letter on 11-25-2014 and it was not returned to them until 12-20-2014.The fees you paid SCBN are for your monthly membership and not for medications. Please keep in mind that you are fully enrolled with the pharmaceutical company's patient assistance program as a direct result of our assistance. Therefore, at this time, we feel a refund is not warranted.Should you need assistance in the future, please do not hesitate to contact our office.Thank you,Member ServicesSCBN
Dear Ms. [redacted]:
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
After review of your account, I have determined that the only item needed in order to fully enroll you with the pharmaceutical company was one document. However, on August 8, 2014, you informed one of our reps that you had acquired an insurance plan that would cover your medications. You requested cancellation of your account, which was done immediately. Refunds are reserved for a case by case basis, in which the pharmaceutical denies you after we have exhausted all appeals processes. This was not the case in your situation.
However, in the spirit of closing this complaint, I will issue a refund of one month membership dues, $35. Please allow for the refund to process through our bank and yours.
Sincerely,
Member Services
SCBN
Dear Mr. [redacted],
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
After review of your account, it has been determined that you did, indeed receive a 90 day supply of one medication (Losartan). We paid for this medication from your membership dues. Furthermore, we were unable to process the applications for the other two medications, as we were not provided the correct Proof of Income, by you.
I have also received a charge back notice from your financial institution, giving you a refund of monies drafted. For these reasons, we feel a refund is not warranted at this time. If you have any further questions, please do not hesitate to contact our office.
Sincerely,
Member Services
SCBN
Complaint: [redacted]
I am rejecting this response because: we sent the paperwork back to them and I was rejected by the company because you had my income wrong and when my girlfriend called you see was told to cross it out and put the changes in the income part and sent a current income and it wasn't even close to what you had and I signed it and when the paperwork came back to me you change it back to the region. That was forged. That is illegal to do.
Regards,
[redacted]
An additional refund of $85 will be issued within 14 business days.
Thank you,
Member Services
Dear Mr. [redacted],I have reviewed your account and the original concerns filed with the Revdex.com. Thank you for allowing SCBN to respond to your concerns again. You originally requested an $80 refund, which has been granted.I have contacted the pharmaceutical company for your [redacted] and have been informed that you did receive and sign for a 90 day supply of your medications. You are fully enrolled for an entire year with that medication. I have contacted the pharmaceutical company for your [redacted] and was informed that they still have not received the information requested from you. Unfortunately, without that they will be unable to complete your enrollment.At this time, we feel no further refund is warranted. You have received the original requested amount of refund, along with 90 days worth of medication for the [redacted]. If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN866-[redacted]
Dear Ms. [redacted],We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction...
possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.After review of your account, I see that you have already filed disputes with your bank and received monies back in the forms of charge backs. We are unable to issue any further refunds, as that would give you a double refund of your money.If you have any further questions, please do not hesitate to contact our office.Sincerely,Member ServicesSCBN
Dear Ms. [redacted],
We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.
Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of...
satisfaction possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
I will certainly address this information with our representative, as that is not the way in which we want our prospective members to feel. However, to address your concerns regarding your personal information, because you never became a member with our company, we do not have any information on you. If you have any further questions, please let our office know.
Again, I apologize for the inconvenience.
Sincerely,
Member Services
Dear Mr. [redacted],I am attaching a copy of the original letter sent you you regarding the amount of out of pocket expenses needed. It states that we will need at least $1606.20 in out of pocket expenses. Also, stated in the recorded call, that amount was given. For that reason, we are unable to provide any further refunds.If you need any further assistance, please do not hesitate to call our offices.Thank you,Member ServicesSCBN
Complaint: [redacted]
I am rejecting this response because: In the letter they sent they stated that my out of pocket expenses were disclosed before payment they were at 1400 and when they received payment it went to 1600 that is after they received payment. So should get my app fee refunded because of the add on to the contract was after payment was recieved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I maintain my complaint. The business itself stated it is not about receiving medication in their first answer and I did not need an advocacy for anything. Now, it seems it certainly is about medication according to their most recent reply. I suggest the business reread my answer to their first reply. I needed help during the donut hole not membership with any organization. I should not have been passed to [redacted].
I was approved and my medication should have been forthcoming, and I am requesting investigation by the Revdex.com whether my application should have been accepted since I have insurance. My rejection stands for reasons previously stated in my complaint. Another reason I would not want a membership is, if I were taken off that medication I would be paying for nothing.
Dear Mr. [redacted],
The SCBN Advocacy team is passionate about providing the best prescription advocacy services available. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.
I have included the information regarding the charge back filed by you, with your financial institution. You will need to contact your bank for further assistance. The money was returned to you on 09-02-2014.
#[redacted]
#[redacted]
$75.00
Date Created: 09/02/2014
Range: 09/02/2014 - 09/02/2014
Charge back
Also, as you stated, you did receive medication from the pharmaceutical company for one of your prescriptions. Unfortunately, we were unable to apply you for the other two programs, as we did not receive the appropriate paperwork from you. According to the pharmaceutical company, you did receive and sign for, a 90 day supply of your Losartan.
SCBN considers this matter now closed.
Sincerely,
Member Services
Complaint: 10276645
I am rejecting this response because: I only received 90 days worth of medicine according to the pharmacy. In all actuality what they sent was wrong, I was supposed to receive 180 days worth of Sevella 25mg tablets, and they sent 90 days worth of 100mg tablets. Thankfully I caught the error and am cutting the pills into quarters, this could have caused an overdose. I have officially canceled mu subscription there and will never use them again. Not only did SCBN take 3 months to get there act together and send the medicine, but the pharmacy they used also screwed up by sending the wrong amount of medicine and the wrong dosage as well. Personally I think they should be put out of business, the only thing I got for paying for their services was a headache. And even though I ended up with at least a years worth of medicine I now have to cut the pills into quarters, which is just another pain in the butt.
I would not recommend that anyone use this company, EVER!!!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted] SCBN's online address ends in .org which means a non-profit
Complaint: [redacted]
I am rejecting this response because:the charge back was monies withdrawn after I informed scbn to stop withdrawing money from my account as I said I furnished every bit of information or documents requested idid receive some losartan which I never signed for as you put it it was sent after I cancelled and it was not the correct amount of pills it was many short of my request this is a scam they quickly sent some when they realized I was on to them and are trying to make it look like they payed me some back which is untrue so if they hold true then why did it take 3 months to receive the one med I did get with the proper paperwork and not the correct amount I WANT MY MONEY BACK this is a joke its a scam
Regards,
[redacted]
Dear Ms. [redacted],We have received a copy of your concern filed with the Revdex.com. I would like to sincerely apologize for any inconvenience this may have caused you. I would like you to know that we do a two part enrollment call so that the program is completely explained...
and our members know that it can take up to 6 weeks to receive their first shipment of medications. It was also during those calls that we explained the pharmaceutical company would require you to sign a letter of attestation once they received your application.After review of your account and after speaking with a representative at the pharmaceutical company, it appears that you have, indeed, been enrolled fully in the program and that your first shipment of medication was sent to your home on 12-29-2014. The representative stated they sent you a request to sign the attestation letter on 11-25-2014 and it was not returned to them until 12-20-2014.The fees you paid SCBN are for your monthly membership and not for medications. Please keep in mind that you are fully enrolled with the pharmaceutical company's patient assistance program as a direct result of our assistance. Therefore, at this time, we feel a refund is not warranted.Should you need assistance in the future, please do not hesitate to contact our office.Thank you,Member ServicesSCBN