Selene Finance

The worst mortgage company! I've had several mortgage companies in my 61 years on this planet, and Selene is by far the worst experience I've ever had servicing my mortgage. Their customer service line is filled with incompetent & unhelpful people who will do everything in their power to make your life a living nightmare. Any and all correspondence with these people is a waste of time (via email, voice or regular mail). I would rate them with negative stars if possible. Absolutely avoid these fraudsters at all cost.

On March 4 2020 .Selena call me I call them back .they say I am 2month and a half behind . Fay servicing jus5 sold to them last month on. Feb 6 2020 .5gat not a good company they are a fraud .think they can talk ugly to you .that company need to pray because they don't know Jesus .I do .they better be careful how 5hey treat peoples th3y the one going to be living on the street .and cannot get them know job .icsll my lawery again in the morning .there rated is 0.that is very low .

Better Business Bureau – Houston The Dispute Resolution Team West Loop South Suite Houston, TX RE: Revdex.com Case Number: [redacted] Property Address: [redacted] **th [redacted] , [redacted] , [redacted] Borrowers: [redacted] and [redacted] Loan Number: [redacted] Dispute Resolution Team: On March and 31, 2015, Selene Finance LP (“Selene”) received the Better Business Bureau’s (“Revdex.com”) correspondence on behalf of [redacted] and [redacted] advising of their attempts to obtain a copy of the 1099-C document which was previously ma**ed to the property address for the mortgage loan referenced above As a brief history, Selene records reflect the ***’ were represented by an attorney, [redacted] ***Therefore all communication related to the mortgage loan must be handled through the attorneyAs such, the ma**ing address for the mortgage loan was the attorney’s office addressOur records confirm that the ***’ contacted Selene on February 12, to request a copy of the 1099-C be ma**ed to their updated property addressOur agent established a task to have the requested document ma**ed to the ***’ On March 6, 2015, Selene received correspondence from their attorney, [redacted] ***, requesting that Selene update the ma**ing address on the mortgage loan to reflect [redacted] , [redacted] , [redacted] ***On March 19, 2015, we received additional correspondence from Mr [redacted] advising that his firm no longer represents the ***’ related to the mortgage loan On March 21, 2015, Selene updated the ma**ing address on the property as requested by Mr***As well, the account updated to reflect that his firm no longer represents the ***’Correspondence confirming this information was ma**ed to Mr***’s officeAlso on March 21, 2015, we ma**ed a written response to the ***’, at the updated ma**ing address, providing the requested copy of the 1099-C documentWe are enclosing copies of both letters for your reference We sincerely regret any inconvenience the ***’ may have experiencedHowever, our records confirm that Selene policies and procedures were appropriately administered in processing their request If you have any questions or require additional information, please contact us toll free at 1-877-768-3759, Monday – Thursday, 8:a.mthrough 7:p.m., and Friday, 8:a.mthrough 5: p.m., CT Sincerely, Tammy J [redacted] Customer Service Specialist Selene Finance LP

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Although they have addressed the issues that have been fixed we have still been treated unfairly and we attempt to give them the same respect we are given no then in return we continue to be told we have been misinformed almost every call that we have had with this company we have been informed that we were told incorrectly when transferred to a manager or other representative, 99% of the timeAt this point we are extremely frustrated and we were told many times tasks have been openedAlso we did not choose on our end to hold our payment we were told to hold off and wait to age the paymentThis payment issue occurred more than one timeI also did not try to authorize someone else on my account without them on the phone that is informationI asked them if my father could make a payment online on my behalf and [redacted] told me she could not allow that and I would have to call with him on the phone again I told the representative that we were trying to pay online she then told me to pay with my account which I no longer have which I had told her multiple times I no longer hadShe continued to ignore everything I told her ans with our history with this company I became upset and asked for her name and to speak with her manager she refused to give me her name and said o manager was available I then asked to speak to someone higher up and she still refused to give me her name and put me on hold while I was still speaking with herWhen her Manger came on the line she said here is my manager and my name is [redacted] so go ahead and complain about meIf we continue to have the same reoccurring issues each month then we will also be filing a formal complaint with the consumer finance protection bureauWe have already made our payment for this month and the payment for May has already been mailed inWe are not being treated fairly and it is extremely frustrating to be misinformed every call that we make inThere is calls from me and my grandparents due to the incorrect information we are givenWe will continue to be dissatisfied until we are treated fairly and like a valued customer, we also will Continue to file other complaints if need beThere were payments all made to be applied to the escrow account for the negative balance to be paid down and for there to be enough to funds in our escrow to cover the projected end of year costsAn amount of was sent in on 8/20/another sent in for on 9/22/and another of on 10/15/all were to be applied to escrow payments have now been fixed but we're not for some time Regards, [redacted] ***

December 22, Revdex.com – Houston The Dispute Resolution Team [redacted] RE: Revdex.com Case Number: [redacted] Property Address: [redacted] Borrowers: [redacted] Loan Number: [redacted] Dispute Resolution Team: On December 17, 2014, Selene Finance LP (“Selene”) received the Revdex.com’s (“Revdex.com”) correspondence on behalf of [redacted] and [redacted] advising that they were unsatisfied with the customer service provided by Selene related to the servicing of the referenced mortgage loan, specifically related to telephone conversations with Selene agents regarding the past due status of their mortgage loanThey requested that Selene remove the Late Charge Balance due on their mortgage loan As a brief history, the servicing of the referenced mortgage loan transferred to Selene on August 2, from [redacted] , N.A(“ [redacted] ”)At that time, the mortgage loan reflected due for the August 1, monthly payment and there was an outstanding Late Fee Balance in the amount of $1,due on the mortgage loanOn August 18, 2014, [redacted] forwarded a monthly payment in the amount of $1,which Selene applied to the mortgage loan as the monthly payment due on August 1, We have reviewed the telephone communication history for the [redacted] mortgage loanOur records indicate multiple attempts were made to contact the [redacted] regarding the past due status of the mortgage loanOur policy requires that we verify the identity of the party we are speaking with prior to sharing information regarding the status of the mortgage loanOur records reflect that several calls were disconnected because the party on the telephone refused to verify their identityTherefore, we are unable to continue the telephone callWe regret if this caused an inconvenience for the [redacted] , but this policy is in place to protect their personal information We have reviewed the payment history for the [redacted] mortgage loanSelene received a payment in the amount of $1,on September 29, which was applied as the monthly payment due on September 1, in the amount of $1,The next payment we received was on November 6, in the amount of $1,This payment was applied as the monthly payment due on October 1, in the amount of $1, Selene, as the mortgage servicer, is required to analyze the escrow account following a service transfer in order to ensure that the escrow account is properly funded for the twelve (12) month analysis periodEffective with the payment due on November 1, 2014, the [redacted] monthly payment increased to $1,as a result of an escrow shortageWe are enclosing a copy of the Annual Escrow Disclosure Statement dated September 29, which was previously mailed the [redacted] and reflects the detailed escrow account activity to verify the escrow shortage On November 28, 2014, Selene received a payment from the [redacted] in the amount of $1,Because it was not sufficient to apply the full contractual payment in the amount of $1,363.74, the funds were placed in the Suspense Account for the mortgage loan until enough funds were received to apply a full contractual paymentOur records reflect on December 15, 2014, we received additional funds in the amount of $which were combined with the Suspense Account funds to complete the contractual payment which was due on November 1, On December 16, 2014, Selene received funds in the amount of $1,which were applied to the mortgage loan as the monthly payment due on December 1, As of the date of this letter, the mortgage loan is due for the January 1, monthly payment We are enclosing a copy of the Payment History Ledger for the [redacted] mortgage loanIf the [redacted] feel there may be a payment which was submitted, but is not reflected on the Payment History Ledger, we respectfully request that they forward legible copies of the following so that we may research the account: front and back copies of cancelled checks, complete bank statements, and/or other documentation supporting the payment was submittedUpon receipt of these items, we will research the account and notify the [redacted] in writing of our results Next, according to the terms of the mortgage loan, payments are due on the first (1st) day of each month and if not received on or before that date the loan is contractually lateHowever, late fees are only assessed on the account if payments are not received by the end of the 15th calendar day after the due date and negative reporting to the credit bureaus only occurs once the account becomes thirty (30) days late The payment history reflects that the [redacted] have submitted monthly payments after the 15th day of the month, which has caused the mortgage loan to be appropriately assessed late feesIn accordance with Selene policy, we did not assess late fees to their mortgage loan in August and September due to the service transfer of their mortgage loanHowever, late fees were assessed on October 16, and November 17, in accordance with the terms of the Note and Security InstrumentAs a result, we are unable to honor the [redacted] request to remove the Late Fee Balance due on their mortgage loan We sincerely regret that the [redacted] are not satisfied with the customer service they have received related to the servicing of their mortgage loan by SeleneWe strive to provide the highest level of customer service to all of our borrowers However, our records reflect that Selene’s policies have been administered appropriatelyFurther, the [redacted] loan is guaranteed by the [redacted] All attempts to discuss the status of the mortgage loan, by telephone and written correspondence, were handled in accordance with [redacted] guidelines If you have any questions or require additional information, please contact us toll free at [redacted] , Monday – Thursday, 8:a.mthrough 7:p.m., and Friday, 8:a.mthrough 5:p.m., CT Sincerely, Tammy J [redacted] Customer Service Specialist Selene Finance LP

February 23, 2015 RevDex.com – Houston The Dispute Resolution Team 1333 West Loop South Suite 1200 Houston, TX 77027 RE: BBB Case Number: [redacted] Property Address: [redacted] , [redacted] , MO [redacted] Borrowers: [redacted] and [redacted] Loan Number: [redacted] Dispute Resolution Team: On February 17, 2015, Selene Finance LP (“Selene”) received the RevDex.com’s (“BBB”) correspondence on behalf of [redacted] and [redacted] disputing the late fees which have been assessed to the mortgage loan referenced above. According to the terms of the mortgage loan, monthly payments are due on the first (1st) day of each month and if not received on or before that date the loan is contractually late. However, late fees are only assessed on the account if payments are not received by the end of the 15th calendar day after the due date and negative reporting to the credit bureaus only occurs once the account becomes thirty (30) days late. Also, Selene does not participate in electronic funds transfer with other financial institutions, therefore, when the ***’s schedule a payment through their financial institution’s Bill Pay System, a check must be printed and mailed to Selene. It is necessary to allow three (3) to five (5) days for the check payment to be delivered by mail. Payments which are received through our payment lockbox address, [redacted] ***, [redacted] , PA ***, are processed on the same day the payment is received. We endorse each payment with a date stamp reflecting the day the payment is received. We reviewed the payment history for the referenced mortgage loan. The servicing of the mortgage loan transferred to Selene on August 1, 2014. Therefore, no late fees were assessed to the mortgage loan in August 2014 and September 2014. Our records confirm the following payments: The payment due on October 1, 2014 was received on October 17, 2014; a late fee was appropriately assessed on October 16, 2014. The payment due on November 1, 2014 was received on November 28, 2014; a late fee was appropriately assessed on November 17, 2014. The payment due on December 1, 2014 was received on December 15, 2014; no late fee was assessed. · The payment due on January 1, 2015 was received on January 20, 2015; a late fee was appropriately assessed on January 16, 2015. The payment due on February 1, 2015 was received on February 17, 2015; no late fee was assessed because the 15th day of the month was on Sunday and Monday, February 16, 2015 was a holiday. Our records confirm that all late fees which were assessed to the mortgage loan were in accordance with the terms of the Note and Security Instrument. Therefore, we are unable to honor the ***’s request to remove them. Further, we have reviewed the history for the ***’s online account with Selene. Our records confirm that they registered an account on September 12, 2014. They last accessed the online account on February 17, 2015. In most cases, payment scheduled through Selene’s online payment system are applied to the mortgage loan on the same day. If the ***’s are experiencing difficulty accessing their online account, we respectfully request that they contact us by phone so that we can assist them. If you have any questions or require additional information, please contact us toll free at [redacted] , Monday – Thursday, 8:00 a.m. through 7:00 p.m., and Friday, 8:00 a.m. through 5:00 p.m., CT. Sincerely, [redacted] Customer Service Specialist Selene Finance LP

Dear Dispute Resolution Team, For your review, attached is Selene's response to the mortgagor's complaint Thank you, Customer Service Selene Finance LP

RevDex.com – Houston The Dispute Resolution Team West Loop South Suite Houston, TX RE: Revdex.com Case Number: [redacted] Property Address: [redacted] Borrowers: [redacted] and [redacted] Loan Number: [redacted] Dispute Resolution Team: On April and 17, 2015, Selene Finance LP (“Selene”) received the RevDex.com’s (“Revdex.com”) follcorrespondence on behalf of [redacted] advising that she did not believe our initial response provided on April 13, resolved her issuesShe provided additional information related to a telephone conversation with a Selene Agent on April 3, We have reviewed Ms***’s additional commentsWe apologize that she did not feel she was treated as a valued customerWe attempt to provide the highest level of customer service to all of our borrowersOur response below will clarify the information provided in our initial response on April 13, and provide additional information as requested Our initial response specifically addressed two additional escrow paymentsIn her additional complaint, Ms [redacted] indicated that there were three additional payments submitted to reduce the shortage in the escrow accountAs clarification, our records confirm at service transfer the escrow balance provided by the previous mortgage servicer was negative, $-2,Selene has applied three additional payments to the escrow accountWe are enclosing a Payment History Ledger which confirms that each of the following escrow payments were applied to the escrow account of the mortgage loan on the date each payment was received: August 20, $ Escrow Deposit September 22, $ Escrow Deposit October 15, $1, Escrow Deposit Again, as referenced in our initial response, when the [redacted] ’s submitted the escrow shortage payment in the amount of $1,on October 15, 2014, the funds were applied to the escrow account, but the Selene agent failed to establish the proper task to have the monthly payment adjusted to reflect the escrow shortage was paid in full When Ms [redacted] contacted us on November 7, 2014, the agent she spoke added the correct comment to the loan history, but set up the wrong task to have the monthly payment adjustedOn November 12, Ms [redacted] contacted Selene and on November 18, we spoke with [redacted] , in both conversations the Selene agents reviewed comments on the mortgage loan which reflected a task was established to complete the required payment adjustmentHowever, our agents did not fully investigate to confirm that the proper task was established On November 21, 2014, Ms [redacted] called in again and the agent she spoke with did investigate furtherThe agent set up the correct tasks and escalated the situation within our escrow departmentWe regret that this did not happen sooner On November 24, 2015, a Payment Change Letter was mailed advising of the adjustment to the contractual payment amount effective with the November 1, monthly paymentSelene also waived the late fee which was assessed in November as a courtesy Regarding the telephone conversations on April 3, with Selene agent, [redacted] , and Selene manager, [redacted] ***, we have reviewed both telephone conversation recordingsThe first recording confirms that Ms [redacted] identified herself as [redacted] at the beginning of the telephone callMs [redacted] advised Ms [redacted] that we were unable to take a third party check payment without verbal authorization from the third party and that Selene does not accept credit card paymentsMs [redacted] advised that her personal checking account was closedMs [redacted] advised Ms [redacted] of alternate methods of submitting payments without a checking account, specifically submitting a money order or using MoneyGram’s payment serviceMs [redacted] was not satisfied with this information and requested to speak with a supervisorThe recording confirms that when Ms [redacted] initially requested to speak with Ms [redacted] ’s supervisor, our agent did advise her that the supervisor was not available However, Ms [redacted] did find a manager and transferred the call for additional assistance Selene manager, [redacted] ***, took Ms***’s callMs [redacted] confirmed the information which was provided by Selene agent, [redacted] ; Selene does not accept payments from a third party without the third party present on the call to authorize the transaction and that Selene does not accept payments by credit cardMs [redacted] stated her father would only participate if the transaction could be completed onlineAt that time, Ms [redacted] did advise that if Ms [redacted] submitted the payment though Selene’s online payment service, she could use the checking account of her choiceAt the conclusion of the call, Ms [redacted] advised she would submit an online paymentOur records confirm an online payment was applied to the mortgage loan on April 7, To clarify, Selene policy will not allow a mortgagor to authorize a telephone payment with one of our agents using a third party checking account without the owner of the checking account being present on the telephone call to authorize the transactionHowever, when the mortgagor logs into their Selene online account to submit a payment, our Online Payment Service allows the mortgagor to personally enter the date of the payment, the amount of the payment, and the checking account information for the withdrawalWe sincerely apologize that this information may not have been clearly conveyed by Ms [redacted] Selene is committed to providing our customers with the highest level of customer service We sincerely regret that this standard may not have been met at all times when servicing the referenced mortgage loan If you have any questions or require additional information, please contact us toll free at 1- [redacted] , Monday – Thursday, 8:a.mthrough 7:p.m., and Friday, 8:a.mthrough 5: p.m., CT Sincerely, [redacted] Customer Service Specialist Selene Finance LP Enclosure: Selene Payment History Ledger

Loan was transferred; The customer service is awful; rude they treat you like dirtI don't trust this company This company needs to be reported to the [redacted] ***

Dear Dispute Resolution Team, Please find attached our response to the Williamson's complaintIf we may be of further assistance, please contact usThank you, Customer Service Selene Finance

My loan with direct mortgage was purchased by selenefinance finance in may of I sent my may payment to .y loan company for my may payment direct Mort days after sending my payment I am informed by selenefinance finance they were taking over my loanweeks later they are calling me about my may payment which I explained was sent to my then mortgage holder and had already cleared my bank they continue to send harassing threatening letters saying I am behind on my payments which they are fully aware it has been paid but to my original Mort holder yet are threatening foreclosure this continues to be an ongoing issue to which they will not correct I have my paperwork to prove I am up to date yet they still do not correct

RevDex.com – Houston The Dispute Resolution Team West Loop South Suite Houston, TX RE: Revdex.com Case Number: [redacted] Property Address: [redacted] Borrowers: [redacted] and [redacted] Loan Number: [redacted] Dispute Resolution Team: On April 7, 2015, Selene Finance LP (“Selene”) received the Revdex.com’s (“Revdex.com”) correspondence on behalf of [redacted] advising that since the service transfer of the referenced mortgage loan, she has had issues with the servicing of her mortgage loanShe states that the customer service agents do not provide accurate information and correcting problems took longer that she felt was acceptable for the mortgage loan referenced above Selene has reviewed the history related to the referenced mortgage loanWe can substantiate there were multiple issues which occurred servicing of the escrow accountHowever, we respectfully disagree that [redacted] ***, [redacted] or authorized third party, [redacted] were treated disrespectfully or given or misleading informationAll three referenced parties called in multiple times and spoke with different representatives related to the issues with the mortgage loan As a brief history, the servicing of the referenced mortgage loan transferred to Selene on August 2, from Bank of America, N.A(“Bank of America”) The mortgage loan is setup with an escrow account for the payment of property taxes, homeowner’s insurance, and mortgage insuranceAs the new mortgage servicer, Selene is required to analyze the escrow account to ensure that it is properly funded for the twelve (12) month analysis periodWe performed the required escrow analysis on September 24, A copy of the Annual Escrow Disclosure Statement dated September 24, is enclosed On September 22, 2014, Selene received an additional escrow payment authorized by [redacted] in the amount of $This payment was applied to the escrow account for the mortgage loan prior to the escrow analysis which occurred on September 24, Also, Federal Law (RESPA) allows additional funds to be held in the escrow account to prevent the escrow account from being overdrawn This additional amount, which is called a cushion, may be up to 1/6th of the total payments estimated to be made from the escrow account for the coming escrow year The 1/6th represents two (2) months of the escrow collection amount, minus Private Mortgage Insurance or Mortgage Protection Insurance (PMI/MPI) As referenced on the Annual Escrow Disclosure Statement, the required escrow cushion for the mortgage loan is $The projected low point for the escrow account over this twelve (12) month analysis period is $-1,046.87, which equates to a shortage in the escrow account in the amount of $1,The Borrowers have the option of repaying the escrow shortage in one lump sumIf necessary, Selene will allow repayment of the escrow shortage over a twelve (12) month period, as reflected on the enclosed Annual Escrow Disclosure Statement dated September 24, On October 10, our records reflect we received a verbal request from [redacted] asking that the escrow shortage repayment period be extended to thirty-six (36) monthsWe honored the request and re-analyzed the escrow account on October 10, A copy of the updated Annual Escrow Disclosure Statement dated October 10, is enclosed On October 15, 2015, [redacted] contacted Selene to discuss the escrow shortage reflected on the September 24, analysisOur records confirm that Mr [redacted] authorized a payment in the amount of $1,to pay in full the escrow shortageThese funds were applied to the escrow accountHowever, Selene failed to establish the correct task to have the monthly payment adjusted to reflect the escrow shortage was paid in full Our records confirm that Ms [redacted] contacted Selene on November 7, advising that the escrow shortage was paid in full and requesting that the monthly payment be adjusted accordinglyOn November 21, 2014, Selene corrected the monthly payment and a Payment Change Letter was mailed to the borrower on November 24, A copy of the Payment Change Letter is enclosedMs [redacted] elected to withhold submitting her monthly payment until the changes occurredAs a courtesy, Selene remove the late fee which had been assessed to the mortgage loan On November 25, 2014, Ms [redacted] informed Selene that the annual property tax payment due in January had been reducedWe requested that she provide a tax statement issued by the taxing authority reflecting the changeOn December 15, 2014, Ms [redacted] submitted the requested tax document and Selene adjusted our records accordingly Also in December 2014, Selene has notified that the homeowner’s insurance policy was cancelledWe sent correspondence advising that we needed proof of a homeowner’s insurance policy or a Lender Placed Insurance Policy may be purchased to avoid a lapse in coverageOur records confirm multiple conversations with [redacted] ***, [redacted] and [redacted] regarding this issue in January and February On February 4, 2015, Selene received Evidence of Insurance Coverage for a new homeowner’s insurance policy and we updated our records accordinglyThe new policy was paid in full for six (6) months by [redacted] Based on the changes to the annual property tax payment and the homeowner’s insurance policy, Selene re-analyzed the escrow account on February 20, The new escrow analysis reflected a surplus in the escrow account in the amount of $1,which was refundedA copy of the Annual Escrow Disclosure Statement dated February 20, is enclosed Our records also confirm there were issues related to different checking accounts which were used to submit monthly paymentsWhile [redacted] is related to the [redacted] s, Selene was unable to allow her to authorize payments using the [redacted] ’s checking account information without one of them being on the phone to authorize the paymentFurther, Ms [redacted] requested to submit a monthly payment using a credit card and Selene does not accept credit cards as a method of payment We sincerely regret any inconvenience [redacted] and the [redacted] s may have experiencedWe value our customers and attempt to provide the highest level of customer serviceOur records confirm Selene policies were appropriately administered with the exception of the escrow shortage payment which was received on October 15, Once we were notified of the exception, we worked expediently to correct the situation If you have any questions or require additional information, please contact us toll free at1- [redacted] 9, Monday – Thursday, 8:a.mthrough 7:p.m., and Friday, 8:a.mthrough 5: p.m., CT Sincerely, Tammy Jones Customer Service Specialist Selene Finance LP

Selene finance is a horrible company to deal with. They will not mail out my escrow check. Everytime I call they say the check will be mail when my account it current. When the account is current they say a request is being sent to release the check. Horrible company and the customer service rep will say they dont know why my its taking so long.

This company is ran by individuals who give little to no help to resolve the clients problem My personal experience has been horrible I've been dealing with them for yrs and have no luck with modifying or anything help me stop or prevent foreclosure Just a run around, sending documents after documents and its never enough Its seems the company does not have enough people to handle the amount of cases that they have on their desk Its a shame that they are still in business with the ay they run a mortgage compIts seems like they just want people to give up and not try to anymore to save their homes How is this even legal?!

October 5,
justify;">
Revdex.com
West Loop South, Suite Houston, TX
Re: Revdex.com Case Number: ***
Loan Number: ***
Borrower: *** * ***
Property Address: *** *** ***
*** ** ***
Dear Revdex.com:
Selene Finance LP (“Selene”) received your correspondence on behalf of *** * *** on
July 22, 2016, regarding the mortgage loan related to the above referenced property
Based on a review of our records, Selene has received and responded to an inquiry of a similar nature from Ms***. Attached is our response dated August 24, to Ms***’s inquiry that was received on July 5, via email.
As it relates to Ms***’s complaint regarding Selene not providing her with information regarding the above referenced loan. Please be advised upon review of the account, our records do not reflect that Ms*** is authorized to receive information pertaining to the mortgage loan. Unfortunately, providing information regarding this account to an unauthorized party is expressly prohibited. Certain privacy acts require that we obtain a valid authorization signed by the borrower or an authorized representative before we may provide private information or discuss this account with a third-party.
Based on the foregoing, in order for Selene to discuss the loan directly with Ms*** and provide a response letter addressing her concerns, we respectfully request that she complete and submit the attached Third-Party Authorization Form to our office at the address or fax number listed below. The form may also be submitted via email at [email protected]
Selene Finance LP
Attn: Customer Service
POBox Houston, TX Fax: (866) 926-
Upon receipt of Ms***’s valid authorization she may call our Loan Resolution Department toll free at (877) 768-if she has additional concerns or need further assistance
Sincerely,
Samuel ***
Customer Service Specialist
Selene Finance LP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint As I stated in my last message that they are still refusing is true is that we are being mistreated and misinformedThey stated many issues were found with our escrow situation we were still misinformed on almost every call that has been placed and we will be escalating our complaints from here on out since they refuse to see that we have been misinformed and I was even told by one of their customer service employees that I have been flat out lied toThose were their words it my own
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Selene has earned their F ratingNote, I have made no late payments, however have been at risk numerous times due to issues with Selene's customer service (or lack of)Their contact information must be incorrect, I have on numerous occasions had to sit on hold nearly indefinitely to attempt to get simple matters taken care ofOver the many years of no issues with other mortgage companies, I'm getting to the point of re-financing just to get a different lender since my account was sold to SeleneYou also have to wait several days for replies from their email support when you get tired of sitting on hold to speak with a phone representative, often without resolution(877) 735-Monday through Thursday
8:am to 7:pm, CST
Friday
8:am to 5:pm, CST

October 10,
Revdex.com
Revdex.com Case Number *** * *** ** ***
Win response to the dispute received from your office on September 30, 2014, please find attached
our response on behalf of the borrower* *** **
***
Sincerely,
Customer Service
*** *** **