The customer purchased the CCooler from AmazonThe Amazon store was not our storeWe sell Ccoolers through our own E-storehttp://c3customcoolers.com/? for a much lower price than this customer paidWe have contacted Amazon and the store that sold this cooler no longer existsWe have seen this beforeSomeone purchases a CCooler on our store and then resells it through Amazon at a much higher cost.http://www.amazon.com/Qt-NFL-Rover-Cooler-Team/dp/B00M8IH9CO/ref=sr_1_4?ie=...⇄ storehttp://c3customcoolers.com/products/green-bay-packersOur cost to any reseller is $That is the amount we received for this coolerBecause we work with our customers when there is an issue we did send the replacement parts and then a second new cooler at no cost and paid the $for shippingThe cooler they returned worked fineWe still have it and can send a video of it doing everything it is supposed to doWe have made and sold over 10,coolers and have not ever seen the problem they claimedTo have this problem twice is not conceivable.? We have been in contact very recently with Amazon regarding this issue and they told us they were willing to work with the customer to come to a resolutionTo date, the customer has not done that.Best Regards, [redacted] PresidentSeljan CompanyMy opinion is? based on the cost that they paid they either have buyers remorse or found it online at our E-store for a much lower price and want their money back
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Thank you for your cooperation in this matter.? Would it be possible to have the cooler picked up from my son's house.? He is able to work from home and would be available to be there for the package pick up.? His contact information is [redacted] ***Phone is ###-###-####Email is [redacted] .? Again, thank you Regards, [redacted] ***
We would be happy to review and repair the CRover at no cost to the customerI have cc'd this response to Erin Stai who is the director of our Ccooler product lineShe will arrange shipping both waysWe will request Amazon to remove any unauthorized resellers of Cproducts.Best Regards, [redacted] President & CEOSeljan Company Inc
The customer purchased the CCooler from AmazonThe Amazon store was not our storeWe sell Ccoolers through our own E-storehttp://c3customcoolers.com/? for a much lower price than this customer paidWe have contacted Amazon and the store that sold this cooler no longer existsWe have seen this beforeSomeone purchases a CCooler on our store and then resells it through Amazon at a much higher cost.http://www.amazon.com/Qt-NFL-Rover-Cooler-Team/dp/B00M8IH9CO/ref=sr_1_4?ie=...⇄ storehttp://c3customcoolers.com/products/green-bay-packersOur cost to any reseller is $That is the amount we received for this coolerBecause we work with our customers when there is an issue we did send the replacement parts and then a second new cooler at no cost and paid the $for shippingThe cooler they returned worked fineWe still have it and can send a video of it doing everything it is supposed to doWe have made and sold over 10,coolers and have not ever seen the problem they claimedTo have this problem twice is not conceivable.? We have been in contact very recently with Amazon regarding this issue and they told us they were willing to work with the customer to come to a resolutionTo date, the customer has not done that.Best Regards, [redacted] PresidentSeljan CompanyMy opinion is? based on the cost that they paid they either have buyers remorse or found it online at our E-store for a much lower price and want their money back
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Thank you for your cooperation in this matter.? Would it be possible to have the cooler picked up from my son's house.? He is able to work from home and would be available to be there for the package pick up.? His contact information is [redacted] ***Phone is ###-###-####Email is [redacted] .? Again, thank you Regards, [redacted] ***
We would be happy to review and repair the CRover at no cost to the customerI have cc'd this response to Erin Stai who is the director of our Ccooler product lineShe will arrange shipping both waysWe will request Amazon to remove any unauthorized resellers of Cproducts.Best Regards, [redacted] President & CEOSeljan Company Inc