Sell-All-Cars.com LLC

Mr [redacted] won an [redacted] auction on 3/13/Mr [redacted] states that he contacted us to cancelAnd that the seller was very rude and threatening." is not true and unfairBuyer did contact us on 3/16/to tell us he was canceling the transactionBuyer fails to mention We Waited days for buyer to come and pay for the vehicle violating the payment terms of days, He calls us on the 16th and first asks if the vehicle is still thereThe secretary stated yesHe stated he was calling to cancel because his reason was that “it was on [redacted] before, and the previous buyer left positive feedback"Even as admitted by him in the forumThat is an absurd reason (The grievous buyer was unable to get financingHe understood that his deposit was nonrefundable and we had to wait a few extra days for him to get an answer from his bankWe do work with everyone and we were able to resolve it amicably.) This buyer inquired about the previous transaction and why it was relistedWe explained the issue, it gets relisted due to mostly "deadbeat bidders" [redacted] lingo for people that win auctions and do not pay, make up excuses as to why they cannot pay, or just avoid contact completely and yes it is frustrating when it happens Otherwise we would not have to waste more time and money and relist it We asked the buyer to at least come and see the vehicle as he is only one hour away He said no and wanted to cancel(The previous bidder was over miles away and would have had to ship the vehicle) Buyer then accuses us with mechanical issues with the vehicleWe again asked him to come and see it, if he does not like it then we can cancelThis is when he became rude and belligerent again he says no We stated that's fine we will not ask anymore We have already tried asking him multiple times to complete the transactionAnd he refuses to come to even look at the vehicleAfter that we stated just like with the previous buyer we will leave him positive feedback and cancel the transactionHe then asked if he does the same he also gets his deposit backWe stated that deposits are non-refundable as stated in the auctionWe Stated we can ask the owner about a partial refundThat is when buyer became even more argumentative, irate and threateningHe wanted the whole amount back and said he will be contacting ***This entire ordeal is not even about the vehicle itselfIf buyer would even just came to see the car he would be pleased with itBut instead he keeps making accusations and utilizing other reasons etcto justify his excuseHe refuses to come into pay for the vehicleNow wasted over a week when vehicle was supposed to be paid for in three days as per company policyWe were going back and forth then he leaves negative feedbackIf anything buyer's rude behavior is inexcusableThis is absolutely, ridiculous and unfair, we have done everything we could possibly do to get the buyer to complete the transactionBuyer also fails to mention we've attempted to call back multiple times after he abruptly hung up on our conversationThe previous winner on [redacted] had to cancel for financial difficulties, not “because it was on [redacted] before"And it is relisted againBuyer will NOT be getting any Refund as his reason to cancel on the basis that it was on [redacted] previously is absolutely LudacrisThere is no reason to relist a vehicle if a transaction is completed, we wojld rather have a vehicle sold, than go through the entire process of relisting costing more [redacted] fees and waiting an additional week for the auction to endWe even took it up with [redacted] and they stated buyer violated [redacted] Policy

To whom it may concern,This is a response to [redacted] & [redacted] that was previously sold to [redacted] reference ID [redacted] , 1st of all she did not purchase her vehicle in June as claimed by her but it was purchased on 5/4/ She knows she bought the vehicle and she was offered a warranty during her purchase and declined She calls over a month later saying she could not start the vehicle There was nothing I can do and she needed to get it to a mechanic I advised her to get it looked at and fax an estimate over which did on 6/11/and we will see if the owner we sold the vehicle for will help her No one agreed to pay for her repairs axit was over a month and she did not purchase any warranty.Attached is the bill of sale showing purchase on 5/4/15, Buyers guide which she signed, and warranty waiver also signed by her It is unfortunate that this has happened but problems with used vehicles can occur at any time.Regards,,Steve W***Sellallcars

Sept 22, 2016I am responding to a claim regarding [redacted] ID [redacted] , yr old vehicle was sold in ConditionEven though we may sell all vehicles in conditionWe do stand behind the vehicles we sell for days for mechanical problems not cosmetic issuesIt is the responsibility of the buyer to have thoroughly inspected the vehicle, and to have satisfied himself or herself as to the condition and value and to bid based upon that judgement solelyWe try to make every reasonable effort to disclose any known mechanical defects associated with this vehicle is shown in the listing and at the buyer's request prior to the close of saleNot sure why buyer thinks this is a joke but demanding a refund of is hardly a jokeThis centers around a refund of for painting the vehicleThe narrative clearly states, the paint is in overall good condition, and to see the photosIt never stated the vehicle was in mint, flawless, excellent condition, etcand referred to the photos, There were multiple pictures in the photos showing the exterior of the car and the paintBuyer tried to repair it himself and resulted in making it worseInitially he wanted refunded, then he wanted for the repairsEach time we speak with him there is more stuff wrong and he wants more, this is absolutely ridiculous.These are the photos in the ad, showing the gloss was peeling on both sidesBuyer clearly already saw them he then says he tried to repair and paint it himself, which may have caused more damage to the paint, unfortunately buyer does not qualify for any refunds,Regards

December 30, 2015Dear [redacted] ,This is in response to Case ID [redacted] , buyer had purchased his vehicle as-is, But we did reimburse him in full for his bill for his radiatorBuyer already has his title and paymenthas already been made for his vehicle.Thank you,Steve

Do not buy from this dealer bought cayenne s in August had to replace tires and battery in two weeks then coolant pipes in three weeks now it's October I'm still waiting for my title also no registration I'm now taking them to court when I called penn dot car not registered in there system

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have not spoken to anyone at their dealership who introduced himself as a manager or person in charge, However I did talk to at person who called himself Steve and he requested written estimates So per his request, I faxed them twice The first set was "lost" One of the paint estimates did quote quote some $1700, but at no time did I demand that amount I did demand $1,to repair the external warning air sensor, the missing spare tire, the repair to the keyless entry system, the missing spare tire, the paint repair, the broken cd player, and the sticky top At no time did anyone at their dealership cal me to make any amends other than one email they sent me offering $ This would have been a tokenHowever, to end the matter, I suggested $ But I never heard from them again, causing this complaint and bad feedback Regards, [redacted]

December 30, Dear [redacted] ,This is in response to Case ID [redacted] , buyer had purchased his vehicle as-is, But we did reimburse him in full for his bill for his radiatorBuyer already has his title and paymenthas already been made for his vehicle.Thank you,Steve

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Sell all cars is absolutely not telling the truthI was never rude nor threateningThey were rude and threatening to me as I previously claimed The E bay auction didn't end until March 13, 9:pmThe business was closed at auction endSell all cars stated that I waited days to contact themThat too is a lieTheir policy states that I have to contact them with days of auction endIf I contacted them on March 16, 2016, then that's clearly within the daysSell All Cars claim of days is absolutely not true, because the 4th day would have been March 17, 2016! Therefore I should have been issued a refund!
I did participate in what was suppose to be an independent review from *** ***, however Sell All Cars paid the independent to review the caseTherefore I don't believe that they could be fair or unbiasedAs you could see in there biased review of the caseThis was my response back to *** ***:
The don't believe that the decision is correctThe Reviewer wrote: The listing clearly states that full payment is due within three days of the purchaseThe Buyer did not pay in full or contact the Seller within this time frame to cancel the saleI clearly stated in the forum that-I contacted the seller on 3/16/reference to canceling the transaction and refund my $depositWhich is clearly within the daysSo therefore I find the Reviewers claim as absurd!
The vehicle listing end on March 13,at 9:41pm
Regards,
*** ***

Mr*** won an *** auction on 3/13/Mr*** states that he contacted us to
cancelAnd that the seller was very rude and threatening." is not true and unfairBuyer did contact us on 3/16/to tell us he was canceling the transactionBuyer fails to mention We Waited days for buyer to come and pay for the vehicle violating the payment terms of days, He calls us on the 16th and first asks if the vehicle is still thereThe secretary stated yesHe stated he was calling to cancel because his reason was that “it was on *** before, and the previous buyer left positive feedback"Even as admitted by him in the forumThat is an absurd reason (The grievous buyer was unable to get financingHe understood that his deposit was nonrefundable and we had to wait a few extra days for him to get an answer from his bankWe do work with everyone and we were able to resolve it amicably.) This buyer inquired about the previous transaction and why it was relistedWe explained the issue, it gets relisted due to mostly "deadbeat bidders" *** lingo for people that win auctions and do not pay, make up excuses as to why they cannot pay, or just avoid contact completely and yes it is frustrating when it happens Otherwise we would not have to waste more time and money and relist it We asked the buyer to at least come and see the vehicle as he is only one hour away He said no and wanted to cancel(The previous bidder was over miles away and would have had to ship the vehicle) Buyer then accuses us with mechanical issues with the vehicleWe again asked him to come and see it, if he does not like it then we can cancelThis is when he became rude and belligerent again he says no
We stated that's fine we will not ask anymore We have already tried asking him multiple times to complete the transactionAnd he refuses to come to even look at the vehicleAfter that we stated just like with the previous buyer we will leave him positive feedback and cancel the transactionHe then asked if he does the same he also gets his deposit backWe stated that deposits are non-refundable as stated in the auctionWe Stated we can ask the owner about a partial refundThat is when buyer became even more argumentative, irate and threateningHe wanted the whole amount back and said he will be contacting ***This entire ordeal is not even about the vehicle itselfIf buyer would even just came to see the car he would be pleased with itBut instead he keeps making accusations and utilizing other reasons etcto justify his excuseHe refuses to come into pay for the vehicleNow wasted over a week when vehicle was supposed to be paid for in three days as per company policyWe were going back and forth then he leaves negative feedbackIf anything buyer's rude behavior is inexcusableThis is absolutely, ridiculous and unfair, we have done everything we could possibly do to get the buyer to complete the transactionBuyer also fails to mention we've attempted to call back multiple times after he abruptly hung up on our conversationThe previous winner on *** had to cancel for financial difficulties, not “because it was on *** before"And it is relisted againBuyer will NOT be getting any Refund as his reason to cancel on the basis that it was on *** previously is absolutely LudacrisThere is no reason to relist a vehicle if a transaction is completed, we wojld rather have a vehicle sold, than go through the entire process of relisting costing more *** fees and waiting an additional week for the auction to endWe even took it up with *** and they stated buyer violated *** Policy

Complaint: ***
I am rejecting this response because:------ Forwarded message ----------From: ***Date: Mon, Aug 22, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.orgWhat did I get for the thousand dollars ( $1,000.00)Please let me knowThank you for your time and consideration in this matter
Regards,
*** ***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Jul 29, at 7:AMSubject: Fwd: Complaint #***To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** *** ***
*** Date: Thu, Jul 28, at 7:PMSubject: Complaint #***To: [email protected],This message is for *** ***I just wanted to let you know that my issue has been taken care of it was resolved 7/28/at 4:30pm by Bill at Sell all carsThe owners asked me to remove the complaint but I'm not sure how to do itThank you*** ***

*** OWNER KALID M*** WRITES HIS OWN GOOD REVIEW - SHAME! *** *** READ ALL REVIEWS ESP ON GOOGLE!!! *** - Looked to be a reputable place because of how they photograph their cars & the cleanest car with low miles - Because I live hours away, this would be a purchase site unseen and looked for their honesty to ensure I was making the right purchase - I was told by my salesman, Frank, that other than a few scratches on the car, this was a perfect car because it was also a corporate car - I was told no mechanical defects and other than a few scratches their was no major flaws - I was told the cars are thoroughly checked by an onsite mechanic - I was told the cars are detailed before delivery - I gave a deposit of $1,on 3-8-to hold the car - I made my final payment on 3-18-(my birthday) -
I made arrangements with a transporter they recommended to have the vehicle picked up and was done so and delivered to me at my office on the same day on Tuesday, March 29th at 6:20pm (cost $250) and it was then negative discoveries were made- I called and spoke with the receptionist, Katelyn, to make sure the pick up went well with the transporter and I asked her if the car had been cleaned and she assured me it was(It wasn't) - When the transporter arrived, he couldn't get the car started (one of the two keys didn't start the car) - The car was FILTHY on the exterior as if it had been sitting outside for a whileThe writing was still on the windshield in yellow marker with yr, make, model and price - Both the roof liner and material lining the A and C pillars were coming off and falling down(never shown in their pictures of told to me) - I got in the car and turned on the radio ( it didn't work) - I turned on the wipers to clean the windshield because it was so dirty before I took it for a spin (Wipers were shot) - I took it for a spin (the brakes were goneI had it looked at and it needed both front and rear rotors and pads) - Finally I asked where the title wasThe transporter said they did not give him one-
I called to address the issues right away and spoke with KatelynFrank nor the manger was not available (surprising) - When I asked about the brakes and wipers, she now told me not all cars get looked at because their mechanic is not full time and it was possible my car may not have been looked at, that they try their best to look at each one- When asked about the cleaning she told me the car must have gotten dirty on the way up (not possible on a 1/hour trip on the back of a flat bed with no rain) so when I brought up the writing left on the cars windshield and emailed pictures, she didn't know what to say- I asked to speak with a manager - He agreed at that point they would pay for the brakes (so I had them done, I have the receipt, haven't sent it to them yet ) I asked about the title, he said they don't send up titles with the transporter incase they lose them but assured it would be mailed out right away- Two weeks went by, still no titleCalled and spoke to Katelyn who said she would get back to me, but never did- Another week went by, called againspoke to a sales person who said he would get back to me once he spoke to the person who is in charge of that dept comes in but he too never got back to me - Called the next day ( I was furious at this point ) I was told by Katelyn who said she had no idea why I was calling but somehow knew the sales person I spoke to and told me he had gotten sick and went home but she would have a manger call me as soon as one had come in because she was the only one beside the detail guy there, the detail guy that didn't clean my car thoWhen I brought up the reason for my call and stated my reasons why this was so important, it was now at this point I was told titles take between weeks and days to get but once again I never heard back from anyone-One week goes by again, I call back and she tells me she has the title in front of her and would be mailing it out weeks later- Finally got title - after harassing them with phone calls, got owner Kalid Malik to agree to return $for necessary repair and asked me for my paypal informationI gave it to him and now 1/mo later I still have not received payment and I have it in writing but refuses to take my phone call or answer my messages

To whom it may concern,
This is a response to *** *** & *** that was previously sold to *** *** reference ID ***, 1st of all she did not purchase her vehicle in June as claimed by her but it was purchased on 5/4/
She knows she bought the vehicle and she was offered a warranty during her purchase and declined She calls over a month later saying she could not start the vehicle There was nothing I can do and she needed to get it to a mechanic I advised her to get it looked at and fax an estimate over which did on 6/11/and we will see if the owner we sold the vehicle for will help her No one agreed to pay for her repairs axit was over a month and she did not purchase any warranty.Attached is the bill of sale showing purchase on 5/4/15, Buyers guide which she signed, and warranty waiver also signed by her It is unfortunate that this has happened but problems with used vehicles can occur at any timeRegards,,
Steve W***
Sellallcars

Went to Sell All cars to buy a car for my sonThey had a unbelievable selection and their prices were the lowest aroundHaven't had a problems the staff there was awesomeWill be back to buy my wife a car when the time comes

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Seller makes it seem as though they easily gave refundRefund process took major *** dispute to receive refundSeller held refund hostage until *** dispute was open because they wanted to receive good feedbackStory that they gave on what was wrong with the car was not the same story I was given over the phoneSeller's behavior about car and saying come check it out changed after $payment was givenAs I live far away from the seller- I simply requested they just give me my refund backHad seller given me refund back as they told me I needed to give them the payment- and quickly changed story- I would have given them positive feedback for not causing such a hassle.
Regards,
*** ***

Dear ***,This is in reference to Case ID ***The winning bidder did win the vehicle on *** at 9:30pmThe next day she wanted to come the next day and I wanted to accommodate her as soon as possible but had an appointment in the morningWe also stipulate on *** to give us
hours advance notice before picking up the vehicleThe owner also had the vehicle at another location the previous day showing it to a potential customer before the auction ending and had to transport it back to our locationUpon transporting it the check engine light came on.The car was leaking gas which is not a problem but the cabin was being filled with fumes in which I alerted her to the concerning issue right away feeling that it would be unsafe to drive, and stated that we would refund her money but we still needed to have the vehicle checked out by a mechanicShe said we were lying and she still wanted her vehicleWe gave her time to respond as well as to come see the vehicle for herself but we did not get any answer from her at allAs of current she has been refunded her $depositAnd I have attached the copy as proof.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Sell all cars is absolutely not telling the truth. I was never rude nor threatening. They were rude and threatening to me as I previously claimed.  The E bay auction didn't end until March 13, 2016 9:41 pm. The business was closed at auction end. Sell all cars stated that I waited 4 days to contact them. That too is a lie. Their policy states that I have to contact them with 3 days of auction end. If I contacted them on March 16, 2016, then that's clearly within the 3 days. Sell All Cars claim of 4 days is absolutely not true, because the 4th day would have been March 17, 2016! Therefore I should have been issued a refund!I did participate in what was suppose to be an independent review from [redacted], however Sell All Cars paid the independent to review the case. Therefore I don't believe that they could be fair or unbiased. As you could see in there biased review of the case. This was my response back to [redacted]:The don't believe that the decision is correct. The Reviewer wrote:  The listing clearly states that full payment is due within three days of the purchase. The Buyer did not pay in full or contact the Seller within this time frame to cancel the sale. I clearly stated in the forum that-I contacted the seller on 3/16/16 reference to canceling the transaction and refund my $500 deposit. Which is clearly within the 3 days. So therefore I find the Reviewers claim as absurd!The vehicle listing end on March 13,2016 at 9:41pm
Regards,
[redacted]

Sept 22, 2016I am responding to a claim regarding [redacted] ID [redacted], 11 yr old vehicle was sold in AS-IS Condition. Even though we may sell all vehicles in AS-IS condition. We do stand behind the vehicles we sell for 5 days for mechanical problems not cosmetic issues. It is the responsibility...

of the buyer to have thoroughly inspected the vehicle, and to have satisfied himself or herself as to the condition and value and to bid based upon that judgement solely. We try to make every reasonable effort to disclose any known mechanical defects associated with this vehicle is shown in the listing and at the buyer's request prior to the close of sale. Not sure why buyer thinks this is a joke but demanding a refund of 1700 is hardly a joke. This centers around a refund of 1784.00 for painting the vehicle. The narrative clearly states, the paint is in overall good condition, and to see the photos. It never stated the vehicle was in mint, flawless, excellent condition, etc. and referred to the photos, There were multiple pictures in the photos showing the exterior of the car and the paint. Buyer tried to repair it himself and resulted in making it worse. Initially he wanted 1000 refunded, then he wanted 1784.00 for the repairs. Each time we speak with him there is more stuff wrong and he wants more, this is absolutely ridiculous.These are the photos in the ad, showing the gloss was peeling on both sides. Buyer clearly already saw them he then says he tried to repair and paint it himself, which may have caused more damage to the paint, unfortunately buyer does not qualify for any refunds,Regards

To whom it may concern,This is a response to 2001 [redacted] & [redacted] that was previously sold to [redacted] reference ID [redacted], 1st of all she did not purchase her vehicle in June as claimed by her but it was purchased on 5/4/15.  She knows she bought the vehicle...

as-is and she was offered a warranty during her purchase and declined.  She calls over a month later saying she could not start the vehicle.  There was nothing I can do and she needed to get it to a mechanic.  I advised her to get it looked at and fax an estimate over which did on 6/11/15 and we will see if the owner we sold the vehicle for will help her.  No one agreed to pay for her repairs axit was over a month and she did not purchase any warranty.Attached is the bill of sale showing purchase on 5/4/15, Buyers guide which she signed, and warranty waiver also signed by her.  It is unfortunate that this  has happened but problems with used vehicles can occur at any time.Regards,,Steve W[redacted]Sellallcars

December 30, 2015
Dear [redacted],This is in response to Case ID [redacted], buyer had purchased his vehicle as-is, But we did reimburse him in full for his bill for his radiator. Buyer already has his title and 200 paymenthas already been made for his vehicle.Thank...

you,Steve