Seminole Toyota Reviews (%countItem)
Seminole Toyota Rating
Address: 1160 Rinehart Rd., Sanford, Florida, United States, 32771
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Without my knowledge dealership recorded a higher down payment on contract then what I paid & aggressively contacted me for difference 70 days later.
10/13/19-Louis A, Joe C, & Jake L sold me a 2016 Used 4Runner. Initially they let me leave the dealership stating they could not get my deal to work, but I had not realized they kept my spare key in their possession. Within 5 minutes of leaving the dealership, I got a call from Mr. A stating I left my key at the dealership and when I returned I would be very happy because they got my deal to work. I requested to see the deal in writing, and it appeared to be what I asked for, so I agreed to sign. When I got into the Finance office with Mr. L, he began pushing GAP Insurance and an Extended Warranty. When I denied purchasing both, he continued pushing the products based on quality. I denied them again, & Jake proceeded to explain to me that the only way I could get a low interest rate, even with excellent credit, would be if I were to purchase an Extended Warranty, and if I didn't purchase the warranty, he would give the interest rate and financing opportunity to another customer who would purchase the warranty. Feeling pressured, I asked if I had the opportunity to cancel the warranty if I did not want the product. Mr. L stated that I could cancel the product. Being misled into thinking that I had no other option to get the low interest rate without purchasing this warranty, I reluctantly agreed to proceed. This conversation occurred in the finance office where the dealership states there is video recording in progress. Ten days later, there ended up being issues with the used vehicle I purchased (frame rust, blown boot causing suspension issues, alignment, exhaust leak). 10/23/19- I traded the used vehicle in for a new vehicle. I worked with Craig S, Johnny S, and Jonathan A. When Mr. A sat me down at the table in the front of the dealership (where you are not on camera) he asked me what I was willing to put down as a down payment and I stated $2000. He the asked about purchasing an Extended Service Warranty & I told him I did not want a Warranty. He then told me the only way to keep interest rate I had was if I purchased a Warranty. I told him I would not purchase another Warranty in exchange for an interest rate. He stated he would transfer the existing warranty to the new vehicle. I signed the contract, Mr. A swiped my credit card for $2000, and I left. On 11/13-I foll***d up on warranty for new vehicle and discovered there were 2 Warranties purchased in my name so I cancelled both because Mr. A said he had transferred the used warranty to the new vehicle, but he had not done so. 1/2/2020 Mr. L calls stating I *** a significant amount of money to the dealership and it was coming out of his pay check, he raised his voice with me and and called me a *** dirt bag multiple times. When I asked questions to understand the situation, he hung up & texted me that I would hear from legal. I called around for more info and found that the dealership put $4400 as my cash down amount on the contract, when I only paid $2000 and they were counting on canceling the warranty refund from the used vehicle to offset the down payment on the new vehicle. The warranty was never cancelled by the dealership, and Mr. A never stated that the deal included the refund for the used vehicle. It was not written in my contract, instead my down payment number was falsified and inflated. I have paid the balance of the refund ($2289.50) the requested because even though this was a known "mistake" on Toyota's end, I absolutely do not want to be legally responsible for a dealerships dishonest accounting practices.
Purchase Date: 10/13/19 & 10/23/19
Problem Date: 1/1-1/3/2020
Used Vehicle-
Vin (last six): 358238
2016 4Runner
Warranty # ***
New Vehicle-
Vin:***
2019 4Runner
Warranty #*** $2055
Sales: Louis A, Craig S, Joe C, Johnny S
Finance: Jake L, Jonathan A, Tamara M
Paid $3000-10/13, $2000-10/23, $2289.50 1/3 by credit card
I would like for Mr. L to apologize to me for the way he spoke to me and the way he handled this situation, and I would like for him to understand that when he called me screaming on 1/2/2020, I had no idea where he was coming from or what he was talking about, and if there was a legitimate issue and/or mistake made with either transaction, my expectation was that it would have been handled in a much calm, clear, and professional manner. I would also like for him to understand that I was caught off guard by his contact, due to the way Mr. A conducted his deal on the new 4Runner. From what I interpreted through Mr. L's screaming, it sounds as though Mr. A risked Mr. L's paycheck by conducting a dishonest deal on the new vehicle, and it is disappointing to hear that not only do they not value the relationships with their customers, but they do not even seem to value relationships within their own company. It appears that some representatives at David Maus/Seminole Toyota are in the business of conducting dishonest deals, and they will let their coworker take the fall for a "mistake" they made, and/or they will turn to their customers to clean up their "mistake", and also verbally assault a customer in the process. I am requesting a full refund for the sum of the warranty from the Used 4Runner as I was initially pressured into buying a product that I never wanted, and that sum of money was never discussed or verbally agreed to as part of any deal I ever made with either Jake L or Jonathan A on the Used or New 4Runner, and I also believe there were mistakes made on the dealerships end that lead to this mess of a situation that no one is taking ownership of.
In regards to this customer's complaint, we have 3 different signed documents for both deals showing the acknowledgement & terms of the extended service warranty. The cancellation amount for the first warranty on the 10/13 deal was applied as cash down for the 10/23 deal. The buyer's order discloses cash down & this particular page was initialed by the customer acknowledging review. After the purchase, the amount applied on the buyers order as cash down from warranty cancellation was erroneously sent to the customer. We informed her that the money belonged to the dealer as she acknowledged it was applied as cash down on the 10/23 buyer's order (reason why cash down amount was higher on buyer's order than the amount collected on her card). She denied ever receiving the money until she was presented with a check copy from the warranty company with her signature. She became defensive and said she was not going to return the money and it was essentially our problem. Thankfully her lender confirmed that the money was not hers since it was used as down payment and she should return it to us, as she has since done. In summary, the first cancellation refund was applied as cash down on the 10/23 deal. The extended warranty purchased in the 10/23 deal was cancelled by the customer on 11/13. The warranty company sent the refund amount to her lien holder which is applied to the principal balance and reducing the payoff on the loan.
(The consumer indicated he/she DID NOT accept the response from the business.)
* dirt bag, *** dirt bag." And then hung up the phone and followed up with a text threatening legal action. What was verbally discussed during both deals does not match the explanation provided in their response, and what was verbally explained to me as I was signing the contracts does not reflect what was on my contracts. Which appears to be similar to the way their response has been constructed by leaving out particular details, as well as embellishing on others.
I do not accept David Maus/Seminole Toyota's response. My complaint that Jake L of David Maus/Seminole Toyota called me a *** dirt bag multiple times over the telephone while attempting to collect an additional sum of money for the vehicles months after the contract had been signed. At the end of our second phone call he stated, "You know what? You're a *** dirt bag, keep the *** money that doesn't belong to you, you f
My complaint is that their practices are deceiving, dishonest, and manipulative and they appear to take advantage of consumers by using threatening and intimidation tactics, and I do not believe you are allowed to use profanity or harass someone in Florida while attempting to collect debt, as David/Maus Seminole Toyota did. The finance managers and sales staff also appears to represent themselves with positive reviews on both *** and ***.
Mr. A did not communicate the information stated in David Maus/Seminole Toyota's response on 10/23. Mr. A also never stated that the first cancellation refund (for the extended warranty policy) was applied as cash down on the 10/23 deal, and David Maus/Seminole Toyota did not cancel any extended warranty policies on my behalf. Had what was stated in their response been explained to me on 10/23, I never would have agreed to the deal in the first place, which I think they knew, and had I actually agreed to the deal, I would not have left the dealership knowing there is an ***d balance on a vehicle I have been driving around since October. If it was communicated by the dealership that anything was left outstanding on my contract, I would have paid in full the day of the deal (10/23/2019), or I would have made sure any remaining balance was rolled into the total amount that was being financed through Additions Financial.
On 1/2/2020, I reached out to the extended service warranty company (MPP) to see if they had any advice or information to offer in regards to the situation. The representative stated they had not been contacted by the dealership and was not aware of the situation. She suggested I contact the authorities and reach out to the dealership management team. She also mentioned that the dealership would have had to disclose that they were applying the cash value of an old policy to a deal as part of a down payment, and also supply a written document stating that the sum of the balance of the 2016 extended warranty policy would become part of the contract on the new vehicle. MPP also stated that the 2016 policy would have had to been cancelled on 10/23/2019 in order for it to be used as a down payment for the deal on 10/23. The representative apologized and was concerned to hear that MPP was being represented by a company that was acting in an unprofessional manner.
As I stated previously, the cash value of the extended service policy was never discussed as part of the contract for the new deal. There was no verbal explanation or verbal agreement from me and/or paperwork provided or signed by me stating I agreed to include the value of the 2016 Extended Service Warranty as part of the contract for the new 4Runner (deal made on 10/23/2019). I was never able to get in contact with management or anyone for that matter at David Maus/Seminole Toyota to determine what value was ***d and why. I had to do my own research and actually visit the dealership on 1/3/2020 where I spoke with Tamara M, her explanation was pointing to the contract cash down value for the 2019 4Runner, while stating the money was actually ***d to the dealership for the 2016 4Runner. She offered me a free oil change as an apology for Jake L calling me a *** dirt bag multiple times, which I declined.
I was never presented with a copy of the check referenced in their response, however, Jake L did state he did have a copy of a check with my name on in his possession, and stated that he knew that it was cashed by me or forged by someone and cashed in my name. As much as Jake was swearing and getting aggressive, I tried to remain as calm as I could in order to try to deescalate the situation. I did try to ask him questions to understand the situation as I was caught off guard, and because this was occurring a few months after my purchase was completed, and instead of getting answers Jake decided to swear at me, hang up on me, and then threaten legal action.
My lender, John, from Addition Financial, is the Field Rep/Relationship Manager who works directly with David Maus/Seminole Toyota. He did offer his opinion as to what might have occurred and suggested that I review my contracts and speak with Jordan Nutting to try to resolve the situation. Mr. Nutting was not available for the day so he suggested I work with Tamara M (mentioned above). I also never stated I would not pay the money if there was a rightfully ***d balance, I just wanted to understand what I was paying for and why I was all of a sudden responsible for an additional sum of money months later.
I also was not comfortable with how aggressive Mr. L was acting while demanding the additional money. The phone calls and texts came off as harassing, intimidating attacks, not as a professional legitimate concern from an established business. The attempted communication from Jake L also did not appear to be coming from the dealership's phone number, it appeared to be a mobile cell phone, and nothing about the situation felt legitimate, safe, or right.
Both Extended Warranty policies were canceled on 11/15/2019 and only cancelled because I was surprised to find that there were two policies opened in my name on two different vehicles, and MPP told me I had the right to cancel both policies.
Since I have made this complaint, I noticed that a few people that were involved and not involved in the situation have been providing reviews on David Maus/Seminole Toyota's *** and *** Pages. They all appear to have been provided at almost the exact same time. I attached a more detailed document to this response which includes all of the information presented in the original complaint including screen shots of phone calls, text messages, the reviews, and additional information that has occurred since this initial compliant was submitted on 1/3/2020. I do not accept the response from the business.
We have responded to this customer's complaint and as stated we have documentation showing the acknowledgment of the warranties purchased and the amount of the down payment on the buyer's order, including a copy of the endorsed refund check from the warranty company. The amount of the refunds received (including sales tax) exceeded the amount included on her buyer's order for down payment and a refund check has been issued to the customer for the overage.
We'd like to point out that the customer has exaggerated their account of the phone call. However, we do not condone calling our customers inappropriate names even when the customer makes inappropriate comments towards one of our employees. We have counseled our employee about the incident.
Finance depart are crooks, Sam B is a horrible face for the dealership
While purchasing a. New vehicle I asked several employees at David maus how to get back my money from the extended warranty since I traded it in. Jake in finance told me the process in which to get my money back even left me an envelope at the receptionist with everything I needed including a phone number to the warranty company. After completing all the steps I find out that the dealership kept my money. Not one person said that money was going towards the new car. No one explained that once even after me and my wife both asked about it. They rushed us through finance, DID not go over the break down and hopes we wouldn't catch on. They are crooks miss leading crooks. Jake in finance told me to call
Back when I made 250k a year and Sam b stated that I wasn't the smartest guy because I had no college degree. This is how Toyota lets people represent them. This is a disgrace Toyota. This dealership miss led me and my wife. Sam needs to be fired and Jake needs to work at all state
I want a check drawn for half of the funds that were take. From me with out being told. I'm only asking for half because we did sign the document and have accountability, however it was not explained to us at a
From: S, Rebecca
Sent: Tuesday, January 7, 2020 3:43 PM
To: ***
Subject: RE: Revdex.com Complaint Case#***
Good Afternoon Ms.!
Thank you for your reply. Below is our response to this complaint:
We find it unfortunate that you have misrepresented the events of your transaction and purchase experience. The dealership did not keep your warranty money as it belongs to you. Your refund amount was applied to the total unpaid balance of the new Highlander and the warranty products you agreed to purchase. We reviewed your documents and found all figures and products were disclosed and signed for. When you called us after the sale we tried to further explain the transaction details, unfortunately you went on a profanity laced tirade which prevented us from being of assistance.
Have a great day!
Becca S
Assistant Controller
Seminole Toyota
(The consumer indicated he/she DID NOT accept the response from the business.)
This is horrible business. It was not clearly explained as you are putting it, if it has Came to this. David Maude Toyota and Sam B. Allow this bad practice. We specifically asked if the warranty money was coming back and they said yes call the warranty company. Very miss leading. Your finance guy put me on hold for 59 minuets. The dealership gave me all the paperwork need in an envelope with the warranty company's number on it. Why else would I make this a big deal? It's funny that no one from Toyota reaches out to me. All this is single sided. Thanks for going the extra mile Toyota I appreciate it after all the cars.
We attempted to discuss the situation with you, however, as we previously stated we were unable to have that conversation. The amount applied towards the balance on the new Highlander was less than the refund issued by the warranty company and a check has been issued to you for that overage.
The cancellations you submitted on the new Highlander were processed and refunds were issued to the lien holder.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe the dealership did everything by the book. The dealership is just trying to cover up the pile of *** they have created. I have all reached out to the AG of Central Florida. Im sure we will be in touch. Its amazing how shady this industry is.....WHY did SAM have his Friend call me trying to get me to remove or change my complaints? Why did I not get my survey from TOYOTA. TOYOTA really needs to investigate this dealership. I could care less about the money, its really the principal. I really wouldnt be making this a huge thing if I wasnt mis-lead. I urge Toyota to reach out to me directly since they have yet failed to do so...I will not except any response from david maus or seminole toyota until my voice is heard.
First Time car buyer I had the car inspected by a Certified Nissan dealer. David Maus did not want to correct or discuss any issues with the car.
To whom it may concern
My name is Samantha and I recently had my husband go to our local David Maus Toyota to purchase a car. It would be his first time buying a car and without ever visiting the dealership myself, I felt like I could trust that they would assist my husband with whatever needs he could have. David Maus is a common name for cars in the Orlando area. His salesman was Kyle *** and his finance rep was Danny ***.
He didn't have any credit history and wanted to pay $300 or less so they did their best getting him approved and into a car. He test drove one car and discussed a 24% interest rate, but after it all he was excited and decided to take it. It was a 2015 Nissan Rogue. He expressed how much he really wanted a Toyota and had only owned Toyota's in the past. They discussed with him some purchase option of making 12 on time payments with the Nissan and a 580 credit score and he could come back and trade in for the Toyota. He was pleased with his experience.
After leaving the dealership he scheduled a appointment at our local Nissan dealership for a full inspection of the vehicle, as would any reasonable car owner when buying a used car. He handed me all the paperwork Toyota gave him and I went over it. He was missing the carfax report that he signed he received and missing a brochure about the MPP warranty. He called Danny and left two voicemails to try and receive those items.
I took the car in myself to the appt, when I arrived I told the technician I would not be having any work done to the car and this was strictly about just inspecting a new purchase to make sure everything was in working order.
Nissan advised these were the issues with the car:
Uneven wear on tires: needs alignment
Air intake duct clip was broken (part # ***
Brake fluid was "dirty" need to drain replace and replace filter. (Every 20k)
Transmission CVT fluid drain and refill (this is advised from a diagnostic test on car) @30k
Engine air filter dirty @30k
In cabin microfilter dirty @30k
Upon leaving Nissan I called Danny to see if he could email the paper work my husband requested on his voicemail and discuss some of the issues with the car and what could be done. Danny advised me my husband should have received the paperwork but he could help me get it again. When discussing some of the issues he advised me that Nissan may be suggesting things that aren't really necessary. He mentioned that my salesman was Kyle and maybe I would want to ask him about the inspection. I advised him I would be in the next day to talk to Kyle.
I set a service appt online just to be safe for 11:30 am. I arrived at 11 and found Kyle. I showed him the list that Nissan provided me. He left to get the carfax so we could go over what work had been done to the car.
While waiting I approached a sales manager named Mike ***. I let him know I didn't feel comfortable how Kyle was only addressing the transmission fluid issue and trying to convince someone it didn't need to be changed isn't the answer I need. I went over the issues and what happened so far. He advised me that Nissan was just trying to make some money. I advised him that I made sure Nissan knew before the inspection that I wouldn't be servicing my vehicle there.
He just shrugged this off and said still with the look on your face you're an easy target, they could see that a mile away. This embarrassed and infuriated me. I felt very belittled. At this point Mike became very blunt. He mentioned again how I was an "easy target" for Nissan and they were just trying to make money. I told him how badly calling me an easy target made me feel. He assured me he was just trying to help me understand. He then went over what they did during the inspection. He said Nissan was wrong and he trusts his technicians. He would not be investing anymore money into the vehicle, he repeated this a few more times when I showed him the list of issues.
For David maus to fix what Nissan suggested to be fixed I have listed below. Some of the items are determined via a diagnostic test. So I am unable to attach photos. But the photo of the air filter and broken air filter cover I have attached. Just because they advised a inspection was done does not mean this is 100% error proof. As we can see with the air filter, and broken piece, it shouldn't have passed any 80% inspection but it did. So how can I trust the inspection was actually performed at all or trust any department at this dealership. Uneven wear on tires: needs alignment Air intake duct clip was broken (part # *** Brake fluid was "dirty" need to drain replace and replace filter. (Every 20k) Transmission CVT fluid drain and refill (this is advised from a diagnostic test on car) @30k Engine air filter dirty @30k In cabin microfilter dirty @30k
I have spoken to Sam *** at the dealership and Antonio at the executive office and they have addressed my concerns regarding the issue. I would like to close the complaint, and consider it resolved. Thank you
Hi, my name is Cathleen S, on Friday, November 15, my husband and son in law went to dealership, we were interested on purchasing a car, I couldn't go, my dad was rushed to hospital so decided to send son in law with husband instead. I couldn't believe my ears when my husband told me how they were treated by JOE, FROM FINANCE DEPT. JOE TOLD MY FAMILY MEMBERS TO SHUT UP. We are from Puerto Rico, my husband has a strong accent , and like almost everybody else , just asking for a better interest rate. I am in customer service business for over 25 years and as an adult with values , I would never but never tell anyone to shut up, like he also told my son in law , supposedly JOE was send home for the day. But he needs more training and he needs to learn how to talk and treat people , that behavior for me is unacceptable.
See attachment:
Financial officer has not delivered the documents to the *** bank after an agreement was signed and approved by the Bank, the consignee has not complied with the contract after 2 weeks of failure delivered the vehicle left in the contract. fulfilling and having delivered the documents required by the dealer before approval: Evidence of incom-residence, car insurance, driver's license, evidence of employment, I was presented with an offer of financing offered by the dealer who accepted with me the same and I sign contract (Deal # *** dated 10/22/19 hour: 9:37 pm and an advance of $ 4,500 was paid (Inv #*** batch
I request the fulfillment of the contract which I have not missed or refused to comply with, since I pay $ 4,500 as a deposit and continue with the offer that*** offered and accepted such as the dealer's financing manager and which notified me that it was approved and lowered a little more the pay at the time of signing the contract with me Jake
The customer provided inaccurate information that affected our ability to obtain financing for the vehicle. The vehicle has been returned to our dealership and the customer was refunded all deposits paid.
Check out all the one star reviews and here's one more.
I washed my car Thursday, October 24th. On Friday I brought my car in to David Maus Toyota in Sanford, FL to get the weatherstripping replaced on the drivers side door. They replaced the stripping and all was good until I arrived home and noticed on the right front lower part of my fender was scrapped. The rim was also scrapped. I went back to Maus today, Wednesday, October 30th to show them the damage and to explain how this could happen. They right away took no blame and said they tell their guys that you will not get fired if you damage a vehicle just let us know. I guess everyone is honest all the time. The Director came out and said someone hit something and that they will review the video. Okay, so the video will prove that I did it? This is how you treat a repeat Toyota customer? I guess I have to get it fixed out of my pocket and that's the sad part. A few hundred dollars to sever a relationship.
My recommendation whenever you bring in your car or truck for service, always video tape your entire car in case you go through what I just experienced.
BTW- They never took my name or even apologized, nothing!
After thoroughly inspecting your vehicle on the drive, we have concluded that the damage you have is consistent with curb damage, there is no paint transfer on your vehicle from anything in the service department, including any curbs around the dealership.
Dealership crashed and damaged my 2020 new vehicle. Painted over damage and called it a repair.
On 6/16/19 I purchased a brand new 2020 Toyota Corolla from David Maus Toyota in Sanford. On 9/21/19 I took my vehicle to the same dealership for its first service. Vehicle was crashed and damaged by the dealer. They offered to have vehicle repaired and detailed at their expense. Upon being notified that my vehicle was ready, after examining they painted over the damage and called it a repair. Over spray is all over the car, paint drops in driver seat, paint is faded from buffing, vehicle is still damaged! My vehicle is only 4 months and the only damages it has is from the dealer.
Due to the fact that I turned over a brand new vehicle with no damage for my service, I expect to receive a brand new vehicle with no damage back because I am still making payments for a brand new vehicle.
The customer's vehicle was repaired in our Body Shop. The customer has since picked up their vehicle and they were satisfied with the repairs.
Replacement oil pan incident
On 9/12/19, I took my vehicle to Maus for oil change and tire rotation and based on the estimate sheet I was provided on work needed requested the rear brakes be done. The items left on the list was the timing belt and rack and pinack. Service advisor returned 30 minutes later oil changed but that the thread on the screw was worn and wouldn't screw into oil pan and that my car was old. A $350 job turned into over $1,000. I asked Dominic again prior to leaving how this could happen. He stated overtime the scew becomes thin and leaks begin. I told him there are no signs of leaks in my garage. I spoke with my brothers who advised the tech working on the car overtorgued the plug while trying t noo replace it. Research confirm their confirm their comments. This was on the dealership. Additionally, there was a scratch on door handle. I left messages regarding the matter. The oil has been changed multiple times by them and I have never observed any leaks. When Dominic approved me with the bad news he had a strange look on his face. The part had to be ordered and I was asked if I had a way home. I requested a rental and was told there were none. I had to ask he check with the manager. Came back and agreed to a rental. Turned out there were quite a few rental cars on the premise. I have paid thousands of dollars through out the years on basic wear and tear for my vehicle. However, I truly believe whoever change my oil that day and the tool that was used provided great force that stripped the threading. Again, the thin threading was not listed on the estimate sheet for work needed. Finally, further research reference a good me the bolt is softer than the bung, so the bolt thread take the majority of the damage during the tightening process and a new bolt plug or gasket maybe all that's needed to repair this. I was fixing the car up for a relative and preparing to purchase a new car from them. However, I have to take my business elsewhere. My gut feeling is this was their responsibility. It makes me wonder if cases occur that are truly their mistake, but they pass the cost on to the consumer.
I would like management to investigate the matter. Speak with the technician who changed the oil and attempted to replace the plug and further discussion with Dominic. My brothers and father were livid when I told them what happened and advised me to pursue management and request a refund. My car is old, but they indicated they know how much effort I put into making sure I adhere to regular maintenance.
From: ***
Sent: Monday, September 16, 2019 3:51 PM
Please note that a manager of Maus Brothers Toyota of Sanford reached out to me this morning and provided a remedy and is satisfactory for my case.
Please close out my case ***.
Thank you.
Kindest regards
This customer spoke to our Service Director regarding this situation back in September and was satisfied with the goodwill offer of an in store credit applied under her name. The customer has since changed her mind on this offer and wants a cash refund. We are standing by our original offer of the in store credit and that credit remains under her name for future use at our location.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never provided any documentation in writing that this was a store credit. I changed my mind about making the suggested repairs, of which the oil pan was never dislosed. The intent was to move forward and purchase a new vehicle, which is my right. The store credit will never be used, as I am moving forward and purchase g a new vey.
Thank you.
If you would like to apply the credit towards the purchase of tires that can absolutely be arranged. Please contact JR, our Service Director, to let him know what tires you were looking to purchase. He will be able to get you a price quote for the tires.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yesterday, I received a call at 9:36 a.m. from Bryan B, David Maus Customer Service Manager who advised that my money would be refunded. Today I received the above response. I left a voicemail for Bryan to return my call and confirm our discussion regarding the refund.
2004 Prius needed new electric battery. Took to David Maus Toyota and car came back with bad combo meter. Took back AGAIN to a melted MFD.
2004 Toyota Prius started throwing check engine lights. Took it to David Maus Toyota. They quoted me $2600 to replace the HV electric battery, which was the only code stored. Paid for my Prius and picked it up. Upon receiving vehicle back, dash lights were not illuminating, my car was refusing to turn off, and my subwoofer in my trunk was now blown. Took back to Toyota, they said it was a bad combo meter and claimed to know nothing of my blown $288 subwoofer. About a week later, repairs were finished and the total came to $455. Again, paid for my vehicle on August 4th, 2019 and received it with a maintenance required light on, a missing a trunk cover, and a burnt/melted MFD energy monitoring screen. Photos are included depicting my vehicles perfectly functioning MFD screen on June 2-4, 2019, and then upon receiving my vehicle from Toyota on August 4th, 2019. David Maus Toyota issued me a complimentary rental vehicle while my car is being repaired. They are now claiming I need to return the rental vehicle and pick up my incomplete and damaged Prius, to then bring it back for repairs at a later date.
My resolution is for David Maus Toyota to honor their policies by repairing my vehicle to the same condition that I dropped it off in. The rental car was loaned to me under the premises that it was complimentary until my Prius was completed in the service center. The initial issues have not been fixed, and more issues are becoming prevalent upon each visit to that location. My MFD was in perfect condition when I dropped it off, and that was not the condition I received it in. I would also like for my trunk cover to be returned to my vehicle, and to be refunded for the blown subwoofer. I would be so grateful for any amount of help in this matter.
The parties who were directly involved in this situation are not available. If the customer could please reach out to our service manager, Steve***, to further discuss the situation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am entirely dissatisfied with this response. After returning the rental car back at David Maus Toyota, I was handed my keys and never contacted again. Now, I am being told that the employees who handled my situation at that location are no longer available and I need to contact the name listed above. No contact number was left... I had to resort to googling the number for that location and going through multiple people in order to contact said employee to "further discuss my situation", which has yet to happen. My calls have not been returned and there has been ZERO discussion regarding my situation or any possible resolutions to conclude this awful experience. My MFD is still damaged! When will this customer service nightmare end?
Our management staff has been in contact with this customer by phone and voicemail. The customer had an appointment this past weekend, however, did not come in. That appointment has been rescheduled for this weekend.
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited weeks for a call back, and when I finally got in touch with anyone from that establishment, it was not the person this business had referred me to. Eventually, I spoke with someone and I went to the appointment I had scheduled and requested to view the part beforehand (after weeks of "part ordering"). I had requested initially that an entire MFD model be replaced in my vehicle. What I was handed was clearly an item from a collision department as it was absolutely filthy and covered in grime with exposed and damaged wires. Photos are attached of the negligence. The part I was presented with looked in worse condition than my current damaged MFD, aside from the screen. In addition, I was told that the MFD in my vehicle needed to be given back for a "core charge". This is no longer an exchange. This company already stole a perfectly good core charge from my missing MFD and I already paid for a service just to receive damage to ITEMS that should not have even been touched. Nothing else will be taken from my vehicle and they will receive no additional payment or exchange of parts in replacement for what they damaged and should take accountability for. The SUPERVISOR, not manager, I have been dealing with has been pressuring me into keeping this part as it was "the best they could find" and is threatening to send it back while I am currently on bed rest recovering from a persistent Type A Flu Virus. Now, the company is claiming to have scheduled a new appointment- unbeknownst to me, as I personally received NO calls or emails of this confirmation- and are refusing to refund or service my father's vehicle that was damaged on their behalf as well at the same instance as mine. Furthermore, within a week of them being serviced, both of our vehicles AC units have been experiencing issues and my Prius no longer has working floor vents after the installment of my combo meter (which is located in the same area as my air system, behind the steering column and dashboard). Where is the accountability and genuine integrity to make things right? I am still having to fight for a positive outcome to a situation that should've never occurred. This company has been given too many chances to make things right.
The customer came in for the appointment on this vehicle. They refused to have the part installed and stated they wanted to have an estimate done on their other vehicle in the body shop. After that, the Service Manager expected them to return to the Service Department regarding this vehicle. They never came back to see him. The Service Manager still has the part for installation, however, has not heard anything back from the customer.
Our management staff has been in contact with this customer by phone and voicemail. The customer had an appointment this past weekend, however, did not come in. That appointment has been rescheduled for this weekend.
(The consumer indicated he/she DID NOT accept the response from the business.)
I waited weeks for a call back, and when I finally got in touch with anyone from that establishment, it was not the person this business had referred me to. Eventually, I spoke with someone and I went to the appointment I had scheduled and requested to view the part beforehand (after weeks of "part ordering"). I had requested initially that an entire MFD model be replaced in my vehicle. What I was handed was clearly an item from a collision department as it was absolutely filthy and covered in grime with exposed and damaged wires. Photos are attached of the negligence. The part I was presented with looked in worse condition than my current damaged MFD, aside from the screen. In addition, I was told that the MFD in my vehicle needed to be given back for a "core charge". This is no longer an exchange. This company already stole a perfectly good core charge from my missing MFD and I already paid for a service just to receive damage to ITEMS that should not have even been touched. Nothing else will be taken from my vehicle and they will receive no additional payment or exchange of parts in replacement for what they damaged and should take accountability for. The SUPERVISOR, not manager, I have been dealing with has been pressuring me into keeping this part as it was "the best they could find" and is threatening to send it back while I am currently on bed rest recovering from a persistent Type A Flu Virus. Now, the company is claiming to have scheduled a new appointment- unbeknownst to me, as I personally received NO calls or emails of this confirmation- and are refusing to refund or service my father's vehicle that was damaged on their behalf as well at the same instance as mine. Furthermore, within a week of them being serviced, both of our vehicles AC units have been experiencing issues and my Prius no longer has working floor vents after the installment of my combo meter (which is located in the same area as my air system, behind the steering column and dashboard). Where is the accountability and genuine integrity to make things right? I am still having to fight for a positive outcome to a situation that should've never occurred. This company has been given too many chances to make things right.
The customer came in for the appointment on this vehicle. They refused to have the part installed and stated they wanted to have an estimate done on their other vehicle in the body shop. After that, the Service Manager expected them to return to the Service Department regarding this vehicle. They never came back to see him. The Service Manager still has the part for installation, however, has not heard anything back from the customer.
Excuse the late response, I've been recovering from the flu and have been consumed with work and a sudden death in the family. I did not receive a call on my phone from this location after I left that day (as I was not feeling well), and I was told by the employee handling my case that if I did not get it installed that weekend and abide by HIS schedule at the expense of my health, he would have to send the part back. I communicated that I would just like a screen replacement at this point to avoid further damage to my vehicle, considering my trust with this company has already been broken. I was under the impression that he was not going to help me if I did not accept this used MFD. The response from this company is either fabricated or the employee handling my case has grossly miscommunicated his intentions with my "restoring" with vehicle. Which apparently means installing low quality parts and using scare tactics to reconcile a very serious and unfortunate situation.
As stated in our previous response, the manager expected you to return to see him after visiting our Body Shop that day and you never returned. We did not reach out to you after that visit. Please contact the manager when you are able to schedule another appointment to try and get this resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my previous response, the manager told me that he needed to send the part back- apparently this location can't hold onto parts? He is also aware that I am incredibly dissatisfied with the part I was presented and do NOT want that inadequate part installed. I communicated multiple times for him to either find a new part or just get me a brand new screen replacement, as I am not going to install a used part into my car with no guarantee of it lasting. So, did this employee directly lie to me? I do not feel as though my concerns are being heard by this employee. I no longer wish for this service manager to be handling my case. I will call David Maus Toyota Sanford tomorrow and request that his superior now handle my situation to acquire a suitable and WORTHY part to replace the one this company damaged. Thank you.
Paid 600 for repair on pano sunroof seal leak.Was told it would fix leak.Got back next day way worse leak.I disagreed w Rob n he removed my vehicle.
Delivered venza on 7-10-19 according to invoice. Picked up on 7-25-19. Paid 600 cash to properly repair a bad leak in my car that just started after hail storm. Should be a recall.Was told 600 would fix my seal leak. Get venza back and worse leak next morning. Contact dealer now they want 3800 to fix leak again. after resolving issues w Jim they approved the fix n pay my deductible for Allstate. I disagreed w Rob about my Venza n tech not checking leak w hose before putting back together n delivering my Venza back and they got offended by me stating they didn't do the right job and test properly. Rob pulled my Venza out of service n he said they will not fix my Venza now because I attacked a righteous man. Venza leaking all over now and I'm out 600 dollars.
would like pano sunroof seal to be fixed by a Toyota certified mechanic. Or a refund.
As noted on the customer copy of the repair order, the customer was advised that the initial attempt to fix the leak may not solve the issue and was provided a quote for additional repairs that may be needed. Also noted on the repair order was that the amount paid for the initial attempt was to be applied towards the additional repairs if needed. We disclosed the possible outcome to the customer up front regarding the repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would have never continued business with them if that was true. jimmy stated they did research on my vehicle and new where the problem was.600 later and leak is worse .also replaced my head liner hand grips with old worn and nasty ones. Rob and Jimmy and Michelle all lied to us.Then refused to fix after us getting upset over lies to our faces. Rob also contacted *** and had them deny my claim. Corp will not help anyone. they get away with this practice. Retaliation from Rob. Unacceptable.
David *** forced me to pay for repair when insurance is sending check to David *** address,check payable to David *** and me .
*** Automobile provided David *** as their preferred body shop, I called David *** and dropped off my car on Monday 07/29/19. The lady that attended to me Melissa told me she would call the next day and let me know development about new estimate. I did not hear from her the next day, so I called shortly before they closed that Tuesday, July 30. She said there was no information yet and she will call the next day, I asked if I should call if I don't hear from her after certain time. She said that won't be necessary that she will definitely call and update me. Well, she did not call, so I called David *** on Thursday 8/1/19. I was told Supplement Estimate has been submitted to *** Automobile Insurance. I requested to pick up my car pending the time the insurance company will approve the supplemental estimate. I was told the process will be quick and there won't be need to take my car.
I went to return rental car to *** that is located at same David *** Collision office on Friday 8/9/19. I was paying out of my pocket for the car rental because the insurance company said their process is for me to pay first and they will reimburse later, but they will only pay $25 max per day and it will be for the days of repair on the estimate which shows 2 days.
I requested to speak with a David *** Collision manager that Friday and requested to take my car home pending approval from insurance company. The manager told me once they got the approval things should move quickly. I explained to him, it's going to be a battle for me to get reimbursed for car rental and wanted to minimize the rental cost as much as I could. The man(Ed, I think) at the collision shop, said the car was taken apart and the guys that can put it together has gone for the day. He told me if it's necessary on Monday they will put it together so I can use my car pending the approval of Supplement Estimate.
I called on Monday, 8/5/19. I informed Ed I will come later that day to pick up my car. He said the supplemental estimate has been expedited and I should be able to get my car by Thursday or Friday. That it wont make sense to pick up the car and have to bring it back the next day. So I got rental car again with the thinking my car will be ready for pickup latest on Friday 8/9/19.
I got a text from *** Automobile that check has been issued for the Supplement Estimate on Wednesday 8/7/19. I called David *** and Ed confirmed to me the supplemental Estimate has been approved and my car should be ready by Thursday or Friday.
On Friday,8/9/19, I called to ask what time my car will be ready for pickup. At that time Ed informed me they will have to receive the checks before I can pickup my car. I told him I will sign the 1st check to David *** and once the supplemental check comes, I can sign it over to David *** too. Also, I told him since the checks were made payable to me. I can pay David *** and cash the checks when it is delivered. I later found out through the text that was sent by *** Automobile, that the supplemental check was written payable to me and David *** and the check will be mailed to David ***.
I went to David *** to drop off rental car and pick up my car and I was told I cannot pickup my car until the check from *** Automobile has been received by David ***. I requested to speak with a manager. All the manager was telling me was the insurance company is not a good company to do business with and they cannot release my car until they are paid. After, I told him the insurance already told me they only pay for the repair days stated on the estimate which shows 2 days and my car has been with David *** for 2 weeks. He kept saying the insurance will reimburse me for the car rental and I can use the rental car till David *** receive the Supplement Check. I had to pay David *** with my credit car before my car was brought out of the shop.
David Maus should have taken only the initial check that was made payable to me and allow me to pick up my car. While they are waiting for the supplemental check that was sent to their address and made payable to me and David Maus. Now how do I get the supplemental check since they forced me to pay with my credit card before I can pick up my car. Also. when I saw my car, I realized the body shop changed my bumper, which I specifically told the lady (Melissa) that front of bumper was not part of the accident but side of the bumper on the passenger side and the scratches on the passenger side doors(Scratches on side doors not repaired) . When I told the manager about this error, all he was trying to justify was his guys used the initial estimates from United Automobile in making the supplemental one. I tried to explain the purpose of me bringing the car in was to be able to point to what I needed estimates to, but he would not listen.
The customer was required to pay for the repair in order to receive their vehicle out of the Body Shop. At the time the customer wanted to pick up the vehicle no payments had been received by our Body Shop from the insurance company. Since this complaint was filed, a check has been received and the customer is receiving a refund to their AMEX card for the balance paid by insurance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am yet to receive any refund on my AMEX card. I called AMEX and they informed me it is David Maus that needs to issue refund in the amount that I am disputing ($741.49). I was told once the refund is received my dispute will be closed.
I am sure this experience would've been different my issue has been handled by the lady (Sue) from the get-go. The other male manager complicated the whole issue and tried to have me keep running rental costs even when I told him the insurance company told me there's a cap on thee reimbursed amount.
I told that male manager the scratch on the side of my car was not fixed. He said it was not on the initial estimate and would not listen when I tried to explain to him. The purpose of bringing my car to David Maus was to get the estimate right because the initial estimate was done based on the photos I sent to the insurance.
David Maus Toyota, Sanford FL
Ronnie W, General Manager
Craig L, General Sales Manager
Eric L, Sales
Sadie F, Sales
Kenny D, Sales
We talked to a salesperson at the dealership, Eric L about purchasing a new 4Runner. He told us that David Maus will beat any other dealer's offer if we submit a written offer from the other dealer. We emailed Eric using the account on his David Maus business card he provided. Another salesperson responded to his email stating:
"If you want me to beat their deal, I will but it will be in my Showroom. Not over email."
She also stated:
"when your serious about actually buying a vehicle. Please contact me you have submitted several inquires over the last 60 days and you have not followed through on anyone of them every time you submitted one I have to take time out of my day to reply to you, that I could be spent with a client to whom is ready to buy!"
Was told over email that we had a deal on a new vehicle and that they would beat the price of another dealer. The salesperson, Sadie F refused to send me a purchase order through email and demanded that I come into the showroom in order to make the deal. We live about 30 minutes away and decided to take a visit to the dealership to buy the vehicle. Sadie had gone home by this time and we worked with another salesperson expecting David Maus Toyota to honor the offer made by the other employee.
Once we sat down in the showroom, the usual games began. Kenny D, the salesperson who greeted us when we arrived, began the purchasing process. The numbers were nowhere near what we had been offered by Sadie F. The manager, Craig L, then countered with another offer that had the agreed price, but with about $1500 in other options added to the vehicle. We had agreed to a selling price which included all options, excluding taxes, tile fees, other governmental fees, and the dealer fee. They refused to honor the agreed price and also offered a very low trade-in amount. We had previously shopped the trade-in at this very same dealership about a week prior and received a much higher number.
David Maus clearly is engaging in "Whatever it Takes" practices to get you in the showroom and then applying bait and switch tactics. Buy your Toyota from another dealership.
never received overage charged on my contract
on may 19 2019 I purchased a 2016 lexus from this place on my contract the payoff amount says 6297.34 they only paid the bank 6182.02 that's a difference of 115.32 plus the interest ill be charged for 72 months on the difference . sent emails and texts to manager joe *** response 0n 6/27/2019 is overage comes back to you shortly I will pursue an attorney for this matter that's a legal document that's incorrect I have copies of the check they sent the bank . this is the worst experience I ever had with a dealer. unorganized and foolish . had 2 cds in my trade in they taped to my plate and had to throw the out because they taped them with scotch tape ... I want the overage and interest that's coming to me in their contract.
I want a copy of the check the day and amount its sent . and the interest . that im paying the bank on the new loan for 72 months . ive waited long enough 2 months since I bought the vehicle
The payoff overage check was sent via FedEx to the customer and has since been cashed.
Typically the kind of reputation know for car dealers ...sleazy Such a long story to tell. I first walked away keeping our car. The next morning we got a call and the salesman even came to our house. Numbers changed Money changed. Had to wait over 3 weeks just to get paper work. This is not the same dealership we bought from 5 years ago.
My son came into their dealership TO BUY AN ELANTRA. We had done our research and comparisons and he came in TODAY to buy a car. He had the misfortune to meet Hong S who was extremely rude to him and would not even show him the car. Instead, he came back with Joseph C who swept him out of the store without allowing him to test drive the car. He told them both repeatedly that he was there to buy a car, but I guess they think they are master profilers and would not even allow him to see the car. Joseph extended his hand and thanked him for coming in. That is a disgrace. There's a good reason why the rest of the world sees Car Dealers as untrustworthy and dishonest . They are HARD CORE salesman who do not understand the younger generation and you should avoid doing business with them.
Give me back y trade in and take back the vehicle
I JUST CALLED SOUTHEAST TOYOTA FINANCE AND THEY DONT EVEN HAVE MY PAPERWORK AND THEY TOLD ME THAT DAVID MAUS CAN UNWIND THE DEAL BECAUSE THE BANK DOESNT EVEN HAVE MY ACCOUNT YET. JUST MORE LIES FROM DAVID MAUS SAYING THEY CAN NOT DO ANYTHING!!!
I have been in Law Enforcement for the past 18 + years. I treat even the people I arrest with respect and
I even get thanked by some of the people I have taken to jail. This is because I explain the whole process
of how and why things are being done. Because I treat the people I come into contact with as I would
like myself or family members to be treated. That being said the one thing I don't like is being lied to
when I am honest and upfront in all that I do in my personal life and my professional life. If I lie in my
career or make false claims I will get fired. So I guess I assumed the David Maus Toyota staff would
operate in the same standards that I have to uphold. I put my trust in the fact that your employees told
me they said they would help my due to me being a first responder.
So I went to David Maus Toyota this past Wednesday and I traded my 2012 Infiniti M37 Sport fully
loaded for a 2019 Tundra. I wanted to buy the vehicle and also see if I could have same type payment. I
also saw 2 used Infiniti qx80s that were way les then the Tundra and I told them I wanted to do that deal
to lower my payment. I was told that I had to buy the new 2019 Tundra because they could not put
negative into a used car deal. This was a lie but I didn't realize that until afterwards because I was going
to do a deal with *** for a used Titian and they would have rolled the negative into the used
car deal. Then I was coerced into a lease because once again I was told this was the only way to get into
the new Tundra. Then when I was with the Finance guy doing the paperwork I was once again lied to
about the 3 year 36000 mile warranty that comes with the vehicle does not cover CLIMATE? I was told
that due to the high temps in Florida the computer or electronics could be damaged and I would be held
liable to repair the electronics if they diagnosed it to be from Climate Damage. So I was coerced into an
extended warranty. Then I was told by the finance guy Johnathan *** I had to make my first lease
payment on the spot when I was told by the sales manager Mark *** that I had 30 days before
making my first payment. This went on for like 10 minutes before they spoke to Mark *** who said
he did tell me that. Then when I went to take possession of the 2019 Tundra the sales lady Su had no
clue how to show me the info screen and when I asked where was the GPS she tells me I don't think it
has GPS. I was like you never told me that when we test drove it or I would not have taken this deal she
was like I don't know it might have gps. Then when I ask her about the Scout App that the sign on the
wall said Toyotas have she was like I don't think yours has that either. I then drove away at like 9pm
when they were closing and I was rushed out with a vehicle that I was not promised and that I did not
want to be in a lease. I called the very next morning telling the manager Johnny *** that I did not
want this vehicle it was not what I was promised and that this was not correct how I was lied to. I keep
getting the run around that they would call me back. I had to keep calling all day long. Then a Joe
*** calls me saying there is nothing they can do. I continued to call and kindly speak with them
telling them this was wrong how I was coerced into a lease and the features where not as I was told. I
keep getting there is nothing they could do and they would not take the vehicle back. Also I didn't get
the sale price either, it was on internet for $43434 and they somehow scammed me saying they had to
charge me the retail price of $48999 because that's how they make it fair to other consumers. Again
double talk and lies. Yep whatever it takes to by lying cheatin
i want them to take the truck back and give me back my trade in
After reviewing the transaction all parties involved were able to find mutually agreeable terms on a different new vehicle. We are happy we could keep the customer in a new car from our store.
Promised repairs were not completed correctly, received damage while repaired. Damage not fixed and repair still not complete.
My vehicle was scheduled for repair last November. When I received my vehicle what was first noticeable was the damage to my driver's window tint that was not there when my vehicle was delivered. I pointed it out to Chelsea, and she told me to bring it back and it will be fixed. Along with a "VW" hub cap that was missing. They were also supposed to replace a front end spoiler on my vehicle. This was not replaced, I still have not received word on its status. My insurance company allotted $180 for this according to the collision center. While driving to work that same day I could hear the wind coming through my driver side window. I called the Collision Center and explained what was happening. I set up an appointment to go in and get it fixed. Upon arriving I waited and was told that they ordered the wrong weather strip for the door, I then had to drive around another week with an unsealed door. I spoke to Chelsea and told the receptionist my issues that they dubbed "CC" (customer complaint).
Returning to the facility, they took my vehicle back and performed the repair. However the damage to my tint was still present, and the hub cap was still missing. There was also more damage to the same area of my tint. I called the manager and explained the situation and he told me that he would call me back. This never happened. A week later (we are now in January-February) I called my insurance adjuster to explain my situation, he called the facility and called me back telling me that the manager would give me a call within 2 days. However I did not receive a call.
I recently called my insurance company because my driver side door is leaking water when it rains and again spoke to the claim adjuster. Again he called the collision center this past week. I have still not received a call from David Maus Collision Center.
Driver side window re-tinted. Missing hubcap replaced. Missing front spoiler replaced.
The customer came in and met with our Body Shop director to discuss his concerns. His vehicle is currently in our shop for those concerns to be addressed.
May 25,2019 I traded in my old car which trade in value is 15,500 with David Maus Toyota, but they did not pay me a penny for the car I trade in.
May 25, 2019 Saturday, I traded in my Mazda3 which trade-in value is 15,500 with Dave Maus Toyota, and I bought a used car from them for 18,400. They were supposed to deduct the traded in value and add 5000 which I owe the bank, totally would be 18,400 -15,500+5,000 =7,900. So 7,900 should be my balance, but they made me signed hundreds of paper, by the end, I am ending up need to pay down payment 15,000 and still owe them near 15,000. That is so ridiculous. I didn't know I was over paying this much after I got home and looked through the paper. The next day I asked them I want to cancel the deal, but my answer from them was the deal is done, they can't do anything about it. so they took my trade in car without paying me a penny and want me to buy their used car with a new car's price, that is a fraud..Please help me.That is hard earned money, I was a dependentn spouse of 100% service connected disabled veteran, Now I am a widow who is trying to spend every blood, sweat, and tears penny wisely,please help me. MANY THANKS!
I want them to give my Mazda back and cancel the deal with the used car I bought from them, or then put my trade in car value in the deal I bought the used car from them.
There were several different circumstances surrounding this customer's transaction. All of the circumstances have been completed and resolved. The customer came in to finalize the last part this week and we believe the customer is satisfied with the outcome.
I was sold "Zaktek Ultimate." I do not want this product. I was not told what it is, nor was I given the option to not buy.
I found a truck I wanted online. At the dealership I test drove, and was ready to buy within 30 minutes of arrival on 05/25/2019. 4 hours later when in the finance office, the finance guy says we are being audio/video recorded. I saw an "optional" dealer fee of $1,800 on contract. I complained, and they removed the optional dealer fee. That was on page 1 of contract. Their was also an optional paint protection "Zaktek ultimate" that I did not see. At home the morning of 05/26/2019 I saw this. I returned to dealership 05/26/2019, and said I do not want this. The management on duty said your signature is on this paper. I demanded to see the audio/video of this being explained to me, or given the option to buy. Management said no, and asked me to leave. I was not told what this program was, and I was not given the option to decline. The dealership kept my family waiting for 4 hours, and then rushed the paperwork. I do not want this product, and I want my $599 dollars off the contract.
I want $599 off the contract, and no Zaktek Ultimate.
The deal documents were pulled and reviewed. The customer signed 4 separate documents showing the purchase of the product in question.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did not provide the video/audio of product being explained. The business kept my family waiting for 4 hours, and then rushed thru the paperwork. This is the last $599 this dealership will get of this consumers money.
I signed financial paperwork and you couldn't get us financed. It took 15 days and you ran my credit multiple times.
Friday May 3, 2019 I called our sales person Joe and explained to him that we wanted to come down and trade our cars in for a Tacoma and a Rav 4. I explained to him that we had a 1,000 down for the truck and $500 down for the Rav 4. He said no problem because Toyota has a loyalty program which we have been apart of for 5 years. The program gives you low APR and you dont have to have a high credit score. You just have to pick cars that our in that program. On May 4, 2019 my husband and I walked into David Maus Toyota to trade our cars back in. We have been doing this and dealing with David Maus for 5 years now and never has any problems. We get there and see Joe the sales person. He shows us the cars and we test drive and then go start the paperwork. Joe already knows where we have to be with the price and down payments. Everything is going fine we do the back and fourth. We finally settled on $1000 down on the truck and $707 a month which was right where we told Joe. The Rav4 we settled on $500 down and $555 a month which was right where we told Joe we wanted to be. We signed the deals as well. Mark came over one of the sales managers and said Congrats they made the deal you are going to go back to finance now. We waited a hour. In that hour we changed our care insurance over to the new cars. We get back to finance and sit down with Johnathan to sign paper work. We are going back and fourth with the paperwork for both cars. They tell me that my car would be approved through *** which is where my other car was financed through. We sign all the paperwork including the finance paper work for *** for my car. We go onto my husbands car and sign paper work but we didnt sign finance paperwork due to he is 120 % over his current payment and *** would not finance him. Johnathan told us dont worry this happens all the time we have over 30 other banks we just have to wait till Monday due to the banks are not open. We continue to sign paperwork. They finally finish and take us to our old cars to take everything out. They change our tags and let us leave with the cars. We drive home with the cars. We dont hear anything until around Wednesday which I had to call to find out what was going on. They just kept giving us the run around saying its okay we will figure this out we just need to submit to other banks dont worry this happens all the time. Well 15 days later they still dont have the cars financed and they ask us to bring the car back. That Saturday May 18, 2019 when we turned the cars back in I got all kinds of phone calls from banks they where re submitting to other banks and running our credit AGAIN. We did return the cars we ended up with a late fee on my husbands old car and now my credit score is a lot lower because they kept hitting it due to they messed up and needed to make this deal happen. Well they didnt and we went through hell for 15 days and now I am out money and a lower credit score. 15 days and they could not finance us I dont understand they told us that they would make the deal happen we signed ALL kinds of papers and for my car we signed *** paper work!!!!!! I want something done this is not right. I thought they only had 3 days and that they could not run our credit like they did. I am very upset and Toyota has nothing to say and no explanation. I would like for this to be looked into due to it being 15 days and they ran our credit over and over. Plus we signed financial paper work. I have all names involved and all the paperwork they made us sign.
Make the deal happen like they told us they would do. They told us not to worry this happens all the time we will get you your deal that we honored.
This is an unfortunate case and we acknowledge our finance department could have been more prompt in their communication with the customer's deal status. However the bank informed of us additional factors, which were unbeknownst to us at the time of the transaction, which ultimately contributed to the bank's declination of the terms. We never want to take a customer out of a car, but the bank decided these deals did not fit within their guidelines. Since the customer expressed their desire not to return the vehicles, we submitted their application to a few other banks in hope to secure the deals. However, due to the deal's circumstances, our efforts were futile.
We do value the customer's business and hope we can continue to service their current vehicles. As a token of appreciation, we have extended one free oil change each to Mr. and Mrs. Anderson to be used at their leisure. We have also offered to pay any bank late fees incurred on their current vehicles during this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all we had no issue what so ever to return the vehicles. I have emails and voice mails stating that they do not want the vehicles back and to please hold on. I was not aware that they where going to run multiple different deals through multiple different banks. I only signed for one deal to go through. Our credit score was impacted a great deal due to this. I was told to make a invoice of all the fees that were acquired during this issue and it has been emailed and all receipts with it and I still haven't received any kind of email back or phone call. This is all a lie. We bank with *** they can pull all that information up because that is there bank they use. We where told that they pulled all of our paper work up and had it and there was no issues. Why would we go back and fourth have them pull my entire records for both cars. I just don't understand how a deal leaves the table we go back to fiance and sign we SIGNED all the bank paperwork we leave and 15 days later told we cant do anything for you. This is garbage they pulled everything on us and everything was fine. Then to tell me that they dont want the cars back and they will do what ever it takes to keep us in them, but go behind our banks and run the heck out of our credit with out my signature. I signed bank paperwork I have them so this should not of went to 10 other banks. This just makes no sense to me how this all went down. And to say that there was additional factors. What additional factors???????? We where not made aware of any of this. We where told the DEAL WAS MADE and we where going back to FINANCE and everything was fine. We get back to fiance and talk with JAY and he said everything was good WE SIGNED PAPERWORK FOR ***!!! How do you sign paperwork then ask for the cars back!! How do you run multiple deals with out us knowing!!! And dont lie we wanted to bring the cars back the first phone call you called and said "oh we are having issues now!!" I have emails and voicemails. This is just crazy!! I will never bring my car back to you guys and will never recommend any one to you!! The free oil changes ha I love how you throw that in because that never happened. You fixing my credit would be nice! I would like to understand what really happened because some of the letters from the bank are saying unable to verify. I dont know what that means and I have some that say we did get approved so I am not sure where what the problem was getting the cars financed?? The letters coming in the mail do say different things!!
If the customer would like to further discuss the situation, they will have to contact via phone, Sam *** at 407-***. Due to privacy constraints, we cannot provide them with any additional information regarding their situation online.
The email was originally sent to an incorrect email address and has now been received by our accounting department. A check is being issued to the customer for the amount agreed upon and requested.
(The consumer indicated he/she DID NOT accept the response from the business.)
No check was issued. But the main point of this was my husband and I where bait and switched. You knew us you knew everything we have done with the cars we have. We finance through your company. We have been going to you guys for 5 years. This would be my 4th car with you guys. I don't understand how you have done this 3 other times for me and once for my husband and have no issues. We have been in the same position all other times. No credit and we didn't want to put money down. Everything has always been the same. You have never done this to us before you have always found a way to make it work! The real reason I am upset is we have never been treated like this before from you guys and you lied about everything! You ran out credit so many times without us knowing. Our scores reflect that big time! And how you didn't get this to work is beyond me. We have a few letters that say a offer was made you just had to respond to them. I don't want to call you and get the run around anymore! I just keep getting lied to! I know you guys are car dealership and that's your job is to screw people over but geez if you do that at least make the deal work! Now our credit was screwed up I still don't have the reimbursement and you guys have nothing to say for it. People need to know that you guys can't hold up to your end of the deal but we as customers just have to take it from you. No that's bs and I want something done! For all our inconvenience and our credit is what I am mainly worried about! You need to re evaluate this whole thing! You let two loyal customers drive off your lot with brand new cars for 15 days and then wanted them back I have never heard of that! I will keep fighting because I'm we are the ones that got screwed and it's not right!