Seneca Apartments Corporation

Complaint # [redacted] Revdex.com: Thank you for bringing this customer’s concern to our attentionThe situation was researched and management has contacted the client Thank you, Roxanne C***, Compliance Specialist

Thank you for bringing this new information to Banner Bank's attention The situation was researched further and concluded that the dormant fees should be fully refunded Per Ms [redacted] instructions the check will be mailed to the address she indicatedWe now consider this situation to be resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mestop locking online bankingSincerely, [redacted] ***

Thank you for bringing this to Banner Bank's attentionThe situation was researched and the overdraft fee has been refundedThe Branch Manager has been in communication with the clientWe believe the issue to now be resolved

Thank you for bringing this customer’s concern to our attentionThe situation was researched and the promotional offer has been credited to the accountThe Branch Manager is reaching out to the customerWe believe the issue to now be resolvedPlease let us know if any further information is needed

Revdex.com: Thank you for bringing this customer’s concern to our attentionThe situation was researched and a refund for the check order has been mailedWe believe the issue to now be resolvedPlease let us know if any further information is neededThank you, Roxanne C***Banner Bank Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHere, I would like to thank Revdex.com as well as Branch Manager for resolving the problem Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

In response to the above reference complaint I wanted to let you know the situation is being researched further and the client is being contacted to discuss the specifics of his applicationPlease let me know if you need any additional information

Revdex.com: Thank you for bringing this customer's concern to our attentionWe will need more information in order to research this complaintBanner Bank did not find any client record with the name providedPlease have the customer reach out to Banner Bank at 800-272-as
Banner Bank takes all complaints seriously Thank you, Roxanne C***, Compliance Specialist

Revdex.com, Thank you for bringing this customer’s concern to our attentionThe situation was researched and a $check for the lost funds of the gift card has been mailedManagement has been in communication with the clientWe believe the issue to now be resolvedPlease let
us know if any further information is needed Roxanne C***, Compliance Specialist Banner Bank

Complaint:
***
I am rejecting this response because:The bank also said that they contacted me about the $in dormant acc*** *** *** *** *** *** *** *** *** *** ** ** *** *** *** ** *** *** ** ** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** ***They never returned any of my calls, made no attempt to call me back or send email, all of which information that they hadI would like the $in dormant account fees refunded to me @ *** * *** *** *** ** ***

Revdex.com: Thank you for bringing this customers concern to our attentionManagement has reviewed the issue further and has attempted to contact the customer to discuss the issue Thank you, Roxanne C***, Compliance Specialist

Complaint: ***
I am rejecting this response because:
Complaint: ***I am rejecting this response because: I appreciate that the bank is willing to refund $for checks I purchased for an account that would be closed without explanation within a few weeksBut that was the "refund for the checks would be nice AS WELL"Not instead of a polite contactThere is no question that Banner Bank has a RIGHT to close accounts without explanationNo argument thereBut would you want your other customers to know that I was treated this way, and by implication they should expect that they might be too.As I mentioned before, I would gladly come in personally (if welcomed to, that is) to any branch, on any day, at any hour, to meet with any branch managerThis is primarily a customer service matter, and ultimately I do not seek financial compensationI want to be able to not feel boiling rage every time I see the Banner Bank logoThis is about dignity and the way Banner Bank has treated me as a personIf I receive your $check, I will return it so that this point is clear: I want to be treated in the way that Banner Bank would have treated me when I was their customer.The fact that almost nothing in my original inquiry/complaint was addressed, and that I have received no personal contact from anyone at Banner Bank, I don't see any reason to accept this reply as even relevant to my initial requestKeep your $and invite me in for a friendly conversation with whoever is in a position to explain to me how this error happened, what we can do to prevent such a misunderstanding in the future, and what Banner Bank considers to be a correct way to treat its customers (even future erstwhile customers)I got a lot of unanticipated questions when I was on the phone with a Banner Bank representativeThis was considered suspicious for whatever reasons you have(Is it my Arabic name? The fact that I mentioned that I am married to a man in the first few very impressively friendly and professional contacts I had with Jasmine (Banner rep who called me out of the blue in the first place)? Is it because I lacked social confidence on the phone and spoke in the same way I always do? There are many explanations that could fit, but since Banner won't speak to me as a human being, I can't move on without making sure I'm heard.I'm personally so offended and shocked about this (nothing remotely this impersonally dismissive and insulting has ever been done to me by any financial institution) that I need to be sure that Banner Bank knows this is unacceptable and even further insulting, in fact.I am trying hard to find a way for Banner Bank to help me drop this matter and move onAm I welcome to come in to a branch and speak with a Branch Manager? Am I welcome to open a new replacement account by visiting the Branch and producing I.D.? I can bring a birth certificate, social security card, credit report showing my absolutely flawless credit, my driver's license, several other forms of government-issued identification, emphasizing that being nervous on a phone call is not evidence of anything but being unprepared for the questions I got
Sincerely,
*** ***

Thank you for your email and bringing this customers concern to our attentionBanner Bank takes all complaints seriously and has shared this complaint with leadershipThe Branch has talked to the customer directly and explained the Bank's procedures regarding dormant accounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find find that this resolution is satisfactory to me. 
Thank you very much.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. stop locking online bankingSincerely, [redacted]

Complaint # [redacted]  Revdex.com:    Thank you for bringing this customer’s concern to our attention. The situation was researched and management has contacted the client.   Thank you,   Roxanne C[redacted], Compliance Specialist

Please be advised that Banner Bank has responded to this complaint by means of the attached letter.
 
Dear Ms [redacted],
This letter is in response to your complaint to the Revdex.com about the non-paymentof invoice [redacted]. We have no record of ordering the 3 pack ink cartridgenoted...

in the complaint and in response to our request US Postage Meter Center Inc. hasbeen unable to provide us with any form of proof that it was in fact ordered by the Bank.We do, however, have a record that it was received by our local Branch office. We hadno intent of using unordered merchandise, but we cannot find a record of returning it toUS Postage Meter Center Inc.
Because we have no record of returning the unordered ink, Banner Bank has decided topay for it to resolve this complaint. A check in the amount of $482.59 was mailed on04/08/2016.
We would like to request that Banner Bank and all of its legacy businesses be removedfrom all USPMCI calling lists. Further, please be advised that any future shipments ofunordered merchandise that are received by Banner Bank will not be accepted and will bereturned to the sender unpaid.
Banner Bank takes all complaints very seriously. We believe that our payment satisfiesyour request, and we consider this matter resolved.
Sincerely,
Lucia A[redacted]
Purchasing Administrator
Banner Bank

Banner Bank promptly contacted our client, and we have come to a mutually agreeable resolution to this matter.A copy of our 07-10-2015 letter to our client is attached.