Seneca Apartments Corporation

Revdex.com:  Thank you for bringing this customer’s concern to our attention. The situation was researched and a refund for the check order has been mailed. We believe the issue to now be resolved. Please let us know if any further information is needed. Thank you, Roxanne...

C[redacted]Banner Bank Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for bringing this client’s concern to our attention. We have reached out to her directly and she seemed satisfied with the resolution to her situation. Please let us know if any further information is needed.

Thank you for bringing this new information to Banner Bank's attention.  The situation was researched further and concluded that the dormant fees should be fully refunded.  Per Ms. [redacted] instructions the check will be mailed to the address she indicated. We now consider this situation to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Here, I would like to thank Revdex.com as well as Branch Manager for resolving the problem. 
 Sincerely,

Revdex.com: I have indeed been contacted by the Bank management. In this sense the matter is resolved. I intend my tone to be as polite and firm as the one I received. The difference here is that I will be transparent for my reasons, since it is on this principle that I remain very concerned, but now resigned.The case that the opinions of people about the way they have been treated - even if blamed on opaque algorithms -has not been given sufficient weight. In the long run, this will prove to be the case, sadly. The individual human being can be a small fish, but those same people can influence very big fish. I'm the small fish, I guess.The facts of this experience will speak for themselves. The fact that Management was not able to intervene (yikes, that would scare me as a shareholder if it were only true!) or is disinclined to investigate further to correct the mistake because it wasn't truly a mistake in the first place. It was the algorithm doing what algorithms do.I do not believe that the gentleman who did kindly finally contact me was in a position to acknowledge this, but there is a serious business impact to treating even small fish as I have been treated. It may serve the business well right now, but will not, I promise you, be good for the business in the long run. You don't really care now, but when things get tougher, you will.That said, I give up. You win.  
[redacted]

Thank you for bringing this to Banner Bank's attention. The situation was researched and the overdraft fee has been refunded. The Branch Manager has been in communication with the client. We believe the issue to now be resolved.

Thank you for bringing this customer’s concern to our attention. The situation was researched and the promotional offer has been credited to the account. The Branch Manager is reaching out to the customer. We believe the issue to now be resolved. Please let us know if any further information...

is needed.