Senior Care Services

Complaint: [redacted] I am rejecting this response because:The owner/associate statements on behalf of Senior Care Services are and hold no merit [redacted] , is a liar and she will go to great lengths to cover up her unprofessionalism and dishonestyThe bottom line remains the same, you cannot change the price for contractual services without notificationWe were charged one hourly rate for overnight stays on one invoice and a different hourly rate on another We were charged fees, never communicated or discussed with myself prior to chargesI attached along with my statement just a very small snippet of 100's of text messages between [redacted] and myself about my mothers careThis will shatter her creditability in here statement 'she never communicated with me', we communicated on a weekly basis throughout the duration of receiving servicesI hope if you live in Columbia, MO and the surrounding area, you do not use nor recommend the services of [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think this is a duplicate response Regards, [redacted] ***

I just received notification on this complaint that the customer is not satisfied and it requires action by us within in days You had asked me in the previous email that you were looking for a final responseThe below that was posted is the final response I am not asking you to post this but I wanted to be clear with you on it We do not have any further response.I have reached out to the ownerBesides what is already written there is one point they would like to addIn addition to the previous comments that the we did not do anything that would have caused the problem, the cellular antenna, along with other functions at inspection were not able to be testedDue to this we do not know if the cellular antenna worked properly at the time of intake This intake analysis was given to the customer at the time of intakeUnfortunately we are unable to provide a replacement device in this situation Thanks,***

See attached

Good afternoon,The store in this situation has been was able to pin point where the issue was with the collar and they ordered the part for it The disctrict manager has said that if this doesn't work, then they will replace the collar for the customerThey have already communicated this to the customer and will be contacting the customer when the part comes inThank YouBatteries Plus Bulbs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm not sure what phone Batteries Plus is referring to as the iPhoneI brought in had a chargeThe one problem that phone had is that it would sometimes charge before I brought it inWhy a charge port fails is not even relevant as if that had never failed I would have never had to deal with this maze in the 1st placeAll I know is my wife had a working phone signal wise for months until it was touched by BPI have included a screenshot of ATT phones in my basement and you can see the iPhonewith no signal Regards, [redacted] ***

I apologize your visit did not go as expected; We truly do appreciate your comments so we can improve our customer’s experience. We often replace batteries for our customers, as some installations can be difficult. Our hope is we can make your experience great by offering this service,
while also insuring the device is working properly with the new battery. Also, we recycle to prevent used batteries going to the local landfill. When we do complete battery swaps, it does not require us locate or remove any memory cards. I apologize; this process should have been better explained during your visit. If you are unhappy with the purchase, please bring the battery back for a full refund. We accept returns after days of purchase. Our records indicate you purchased this battery on 8/4/15, I will also grant an extension to the policy if you are unable to make it into the store by 8/18/15. I would be happy to reach out to you and speak in person. If you have any questions, please don’t hesitate to contact me directly. *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jennifer11:AM (hour ago)tomeBasically that's a very biased resolution to this situation. Their district manager called me and told me I was causing problemsHe said there was no problem with their battery and the problem was with my carHe called my certified mechanic and told him the same thingMy mechanic disagreed with himThe district manager went and got the batteryHe said he tested it and their site (seriously???)and it was fine so they would not be giving me a refund. Three separate people told me it was a non recommended battery. My mechanic put in a recommended battery and did NOTHING elseMy car is working fine. So...seems to dispute their claim that it was my car and not their battery.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11869670, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After speaking with the store manager yesterday I have serious doubts as to the integrity of what took placeHe claims that the bend in the shell was disclosed prior to the repair being madeHe also claims that the repair was authorized with the knowledge that the repair may not work and that the screen may eventually separate and come apart (like it has now)He contradicts himself by saying that that when the phone was picked up that my daughter was upset by the bend (which she was) and that he offered to put the cracked screen back on and refund her the amount spent on the repairYou cannot have it both waysClearly if it was disclosed that the phone had a bend in it prior to it being repaired and it was accepted by the customer to proceed, then there would have been no reason to offer a full refund and put the old cracked screen back onThe owner claims that they no longer have the original partsI was showed yesterday, the original cracked screen that the manager savedYes iphones have tendency to bend easily if they are put in a back pocket As a high school teacher I see it quite oftenThe same way they could easily bend during a repairMy daughter phone was kept in an otter box (hard shell) and was kept in her purseThis phone was not bent prior to the repairThe receipt on our credit card statement shows the date of September 29thI also find it troubling that the manager is making all of these claims and yet he was not even present the day the phone was dropped off and picked upHe is relying upon what an employee is telling him to be factHe also made the claim that he saw my daughter put the phone in her back pocket months ago (great memory)This situation needs to be rectifiedIf it is not we will be looking at the next step in the process of making this right
Regards,
Michael ***

Good Afternoon, This customer worked with the store and was provided a replacement battery. This issue has been resolved. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never notified of the price difference which I should've been notified or that there was a programming fee. I step outside the store for two minutes before I decided to purchase the remote 10% off isn't a inconvenience discount. I don't have much faith your store will cut the key correctly at this point. Unfortunately, I have to keep the remote now because, I'm down a remote. Thank you but I will no longer be a Battery Plus customer

I apologize that your recent visit with us did not go as expected, we do appreciate your time and hope we can resolve this so you want to come back and shop with us. On 8/19/15, we were unable to quote you a price on the desired product. Our system showed it was available to order, but we
did not have specific details on price and availability. We did have instant information on the basic key fob, which was $and was the version without an actual key blade. We quoted that basic key fob to you at $79.99, but that product didn’t match your existing key fob, so we needed to seek out more information from our sourcing team. Our records indicate on 8/20/the appropriate information was available to us to provide pricing and order. The store ordered the product immediately, but it does not appear the store had contact with you directly to give you the actual final price. The product arrived at our location on 8/23/due to standard shipping and processing times. On 8/24/15, the product arrived. The staff indicates you declined the sale due to the increased cost on your initial visit. Later, you visited a second time and purchased the product with an additional discount offered by the Store Manager for any inconvenience. If you would like to return the key fob you purchased, we will give you a full refund. If you wish to keep the purchase, we will re-cut your key to make sure it is functional in your vehicle. If you have any questions, please let me know. Thanks-*** ***District Manager •***Phone: 920-851--0258 • Walnut Ridge Drive, Hartland, WI 53029BatteriesPlus.com - Franchising - Facebook -Twitter - YouTube - Google+ - Pinterest- Be Positive! Blog -Video

Good afternoon,The ownership of this franchise location has reached out to the customer and handling this via phone Thank You,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I base this acceptance on the fact that I have no proof to indicate my purchases and warranty issues so I cannot resolve this issue I will keep my receipts in the future when dealing with Batteries Plus
Regards,
*** ***

Kim, I have forwarded the customer's response to ownershipIn fact I did so yesterdayJust awaiting to be cc'd on their response

My name is Douglas *** and I am the customer care supervisor here at Batteries Plus Bulbs corporate officesWe recently received this complaint submitted to the Revdex.com in regards to store #***I have copied Kim at the Revdex.com on this so please respond to all once you have made contact with the
customer and what the resolve was. CUSTOMER EXPERIENCE INFORMATION Customer Information:Michael C *** *** *** *** , CA ***Daytime Phone: *** ***E-mail: ***@comcast.net

tHE ADDRESS IS ;     BATTERIES PLUS BULBS #860, 4206 MORMON COULEE ROAD, LA CROSSE, WI 54601

We have reviewed the customer's situation internally and have spent a significant amount of time on the phone with the customer.  We understand that the phone is working but the customer says that the phone drops calls when the carrier's service changes from LTE to a different...

frequency.  When the phone came to us originally the phone would not turn on so we could not verify what was working on the phone and what was not working.  As is our normal practice we replaced the battery initially and the phone appeared to work normally but the customer said the phone would not charge and he did not have a problem with the battery.  So we refunded the price of the battery to him and left the new battery in the phone and replaced the charge port.  So the customer received a free battery and was charged for the charge port.  Again, when the customer picked up the phone the phone appeared to work normally and the customer left the store with the phone.   The customer later complained that the phone was dropping calls and not switching frequencies properly.  We replaced the charge port again, and again the phone appeared to work but the customer said it would not change frequencies.  We explained that we did not do anything that would cause this problem, but the customer persisted.  Based on the customer's concerns and to provide the best care we could, we sent the phone, at our expense,  to our third tier technical repair facility in Wisconsin to see if they could identify any problem with our workmanship or identify why the phone would not switch frequencies.  They reported that there was no visible damage to the circuit board or any components on the on the circuit board and that the workmanship was done well.  They did not have any insights as to why the customer is experiencing the problems he is reporting.  It is our belief that the problem the customer is reporting is not related to the work we did on the phone.  We believe this because we have done everything we can to prove otherwise, but there is no evidence to support it.  We do not know why the charge port was damaged originally, but perhaps the problem relates to whatever incident caused the charge port to break in the first place.

We have contacted this individual franchise location regarding complaint [redacted] for [redacted].  The owner stated they have been in contact with the customer, refunded the purchase, and...

the matter has been resolved.  Please let me know what else is needed from me on this. Thank you, [redacted]
Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm not sure what phone Batteries Plus is referring to as the iPhone6 I brought in had a charge. The one problem that phone had is that it would sometimes charge before I brought it in. Why a charge port fails is not even relevant as if that had never failed I would have never had to deal with this maze in the 1st place. All I know is my wife had a working phone signal wise for 6 months until it was touched by BP. I have included a screenshot of 2 ATT phones in my basement and you can see the iPhone6 with no signal.
Regards,
[redacted]