Senior Care Services

I just received notification on this complaint that the customer is not satisfied and it requires action by us within in 10 days.  You had asked me in the previous email that you were looking for a final response. The below that was posted is the final response.  I am not asking you to post this but I wanted to be clear with you on it.  We do not have any further response.I have reached out to the owner. Besides what is already written there is one point they would like to add. In addition to the previous comments that the we did not do anything that would have caused the problem, the cellular antenna, along with other functions at inspection were not able to be tested. Due to this we do not know if the cellular antenna worked properly at the time of intake.  This intake analysis was given to the customer at the time of intake. Unfortunately we are unable to provide a replacement device in this situation.  Thanks,[redacted]

Hello, From Batteries Plus Bulbs! Home Of The We Fix It Store! The vehicle in question (1994 Lexus SC 400) came with 625 cold cranking amp rating from Lexus. Which is what Lexus recommends.  We sold Mrs. [redacted] a battery with a rating of 650 cold cranking amps. 25 more cold cranking...

amps than the original battery that came from Lexus.  Which should be more than enough to operate the vehicle under normal operations. The battery was out of warranty, but we charged it correctly and it tested 100% good. It had a rating of 750 cold cranking amps after the test. Possibly something on the vehicle had drained the battery completely to 11.9v.  We recommend the car get tested by a professional service technician of Mrs. [redacted] choice.  Sincerely, [redacted]
Store ManagerBatteries + Bulbs We Fix It!224 Oxmoor Blvd.Homewood AL 35209205-945-55062052-945-5606 [email protected] Birmingham Metro Area!

Good afternoon,The store in this situation has been was able to pin point where the issue was with the collar and they ordered the part for it.  The disctrict manager has said that if this doesn't work, then they will replace the collar for the customer. They have already communicated...

this to the customer and will be contacting the customer when the part comes in. Thank YouBatteries Plus Bulbs

Good morning,We have spoken to the customer as of Monday July 18th and are working directly with the customer. We did express to the customer that we reached out to him (after his original email on Wednesday June 8, 2016) via email. We responded on Wednesday June 15, 2016 and we responded (after...

customer contacted us a second time) on Wednesday June 22, 2016. We only were able to respond via email as no phone number was provided at this time.  The customer expressed that he did not received theses emails.  We contacted the customer via phone on Monday July 18, 2016 as the customer provided his phone number in the Revdex.com post. Please let me know if you need anything else from me.[redacted]
Batteries Plus BulbsBattery and Technical Sales Specialist[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you very much to everyone involved for resolving this so quickly.  I truly appreciate your time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I think this is a duplicate response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The owner/associate statements on behalf of Senior Care Services are false and hold no merit. [redacted], is a liar and she will go to great lengths to cover up her unprofessionalism and dishonesty. The bottom line remains...

the same, you cannot change the price for contractual services without notification. We were charged one hourly rate for overnight stays on one invoice and a different hourly rate on another.  We were charged fees, never communicated or discussed with myself prior to charges. I attached along with my statement just a very small snippet of 100's of text messages between [redacted] and myself about my mothers care. This will shatter her creditability in here statement 'she never communicated with me', we communicated on a weekly basis throughout the duration of receiving services. I hope if you live in Columbia, MO and the surrounding area, you do not use nor recommend the services of [redacted].  
Sincerely,
[redacted]

See attached.