Sentry Credit Inc

Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond
We received this account in our office from our client on 8/29/and our initial notice was sent to the consumer on 8/31/The notice never back back as returned
mail from the Post office so we assumed our notice was receivedIn our letter it clearly states that the consumer has days to dispute the validity of the debt otherwise we will assume the debt to be validWe wait days until after the date the account is placed in our office before we start reporting it to Credit Reporting Agencies and unfortunately the days expired in October on this accountIf the consumer is disputing the validity of the debt we will update it as disputed on her credit report
We do not purchase accounts here at Sentry Credit Inc.; we are not debt buyerHowever, the consumer's account was placed in our office by our client for collections and we are contractually obligated to report the account to the Credit Reporting Agenciesonce an account is placed in our office our client stops accepting payments from the consumer and redirects them to our office which is what may have happened in this situationThe consumer is always welcome to contact our client directly to explain her situation or voice her opinionsIf she wishes to speak with them directly, she may do so by calling 800-934-If the consumer would like to discuss her account with our office she may call me directly
Please forward my response to the consumer so that she knows his complaint has been taken seriouslyI have included a copy of the notice that was sent to her for her records
Respectfully,
Mark V***
Compliance Specialist
855-740-
***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***.Please forward my response to the consumer so that he knows his complaint has been takenseriously.Mark V***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.We currently have accounts placed in our office from our client for the consumerThe firstaccount was for date of service on 4/13/and she was the patientThe
second account wasfor date of service on 6/15/and she was also the patientThe third account was for date ofservice on 10/20/and this is the only account we have where her son was the patientTheaccount she is referring to that is years old for her son is not assigned in our officeWe havemade multiple attempts to contact the consumer, and the times where we are able to speakwith her we have not been able to come to an agreement on how we can resolve the accounts.Therefore, a Summons & Complaint were filed and judgement was entered by default on6/25/Our attorney's telephone number is easily found on the garnishment documents, and,if contacted, they would refer the consumer to our office with a direct number to the LegalDepartment.We feel the consumer needs to contact our client directly to discuss the account in question forher son's insurance, or at the very least to find out where that account was placed collections.Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V***Compliance Specialist425-740-5514***@sentrycredit.com

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***.Please forward my response to the consumer so that they know their complaint has been takenseriously.Respectfully,Mark V***

Re: ID #*** Revdex.com Serving Alaska,Oregon & Western Washington Attn:*** *** Dear *** ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respondIn order to comply with the Fair Debt
Collection Practices Act, Sentry Credit, Incgoes to great lengths to prevent disclosure of a consumer's personal financial matters to any unauthorized third party, and in doing so must follow certain protocols to confirm the identity of the consumerMany of our clients have very specific expectations as to the identification steps taken to confirm a consumer's identityOn July 21,we received an incoming call from Mr*** who was returning a call he had received from our officeAfter going through the verification process it was confirmed that he was not the correct party, same name but wrong person, and his phone number was removedSubsequently, it was determined that a work number we had been calling was also for Mr***, and when we were calling that phone number it was being forwarded to the number we had previously removedThis has been corrected and we will no longer be contacting Mr.*** in regard to this matterWe apologize for any inconvenience this may have caused Mr***Please forward my response to Mr.*** so that he knows his complaint has been taken seriously

June 19, Re: ID #*** Revdex.com Northwest Revdex.com Resolutions Consultant Attn: *** *** Dear *** ***, Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to
respond. Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of their dispute. At this time the account has been cancelled from our office and collections efforts have ceased. I have included a copy of the cancelled notice for the consumer’s records If the consumer has any questions or concerns, they may contact me directly at 855-740- Please forward my response to the consumer so that he knows his complaint has been taken seriously Respectfully, Mark V*** Compliance Specialist 425-740-***@sentrycredit.com

Complaint: ***
I am rejecting this response because: I do not want that account placed in dispute.The only action that I will accept is a deletion from my credit report
Sincerely,
*** ***

Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates will be sending the account back to our client highlighting the details of
their disputeAt this time the account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***.Please forward my response to the consumer so that she knows that her complaint has been taken seriously.Respectfully,Mark V***Compliance Specialist425-740-5514***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***.Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at ***.Please forward my response to the consumer so that she knows her complaint has been takenseriously.Respectfully,Mark V***Compliance Specialist***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond
Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased
I have included copies of the contract and statement for their records
If the consumer has any questions or concerns, they may contact Rick D*** directly at *** ***
Please forward my response to the consumer so that he knows his complaint has been takenseriously
Respectfully,Mark V***
***Please see attached***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Upon further review of the complaint filed by the consumer, Stewart Mathis & Associates willbe sending the account back to our client highlighting the details of
their disputeAt this timethe account has been cancelled from our office and collections efforts have ceased.If the consumer has any questions or concerns, they may contact me directly at 855-740-5514.Please forward my response to the consumer so that they know their complaint has been takenseriously.Respectfully, Mark V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

SENTRY CREDIT, INCGRAND AVEEVERETT, WA 98201800-608-2581 February 2, 2018 Re: ID #*** Revdex.com NorthwestRevdex.com Resolutions ConsultantAttn: *** *** Dear *** ***, Thank you for forwarding our initial response to the consumer and allowing us the opportunity to respond and accurately update our records. We reviewed the consumer’s rejection response and we were able to find the account in question with the cell phone number he provided. We received his first voicemail message on 1/9/where he gave us his name and requested that we stop calling his phone because he is not the correct party. The consumer’s name did not match our records and his phone number was removed from our database that day. We have not called his phone since 1/8/18. These mishaps happen sometimes and the only way to resolve them is through professional and courteous communication. We apologize to the consumer for the inconvenience. If the consumer has any questions or concerns, they may call our Compliance Department at 855-740-3400. Please forward my response to the consumer so that he knows his complaint has been taken seriously. Respectfully, Mark V***Compliance Specialist Please forward my response to the consumer so that he knows his complaint has been taken seriously. Respectfully, Mark V***Compliance Specialist

Dear *** ***,Aprill, 2016Thank you for contacting our office in regards to the above referenced complaint and allowingmy office the opportunity to respond.Unfortunately our client was not able to provide us with a copy of the original contract, but wedid receive a number of statements and a
copy of a check made out to the original creditorsigned by the consumer's spouseThese documents were sent to the consumer on 3/25/16.We are not reporting this account to the Credit Reporting AgenciesOur client has beennotified of the fraud claim on this account and they would be the ones responsible for updatingthe consumer's credit reportIf he has any questions regarding the credit reporting he can callthe Bureaus Investment Group Portfolio No15, LLC at 800-708-7071.Please forward my response to the consumer so that he knows his complaint has been takenseriously

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond. The account was a Nordstrom Debit Card originally opened on May 7, 2016, with a default date of July 11, and a charge off date of Aug15,
Purchases made by this consumer, on 5/9/2016, with this Nordstrom Debit Card at Nordstrom Rack Plaza Bonita totaled $The debit transaction was rejected by her financial institution and the transaction was reversed by Nordstrom on 5/15/Nordstrom sent the consumer a letter on May 15, describing the payment rejectOn Aug 30, the account in question was placed for collection with Sentry Credit, Incby Nordstrom. An initial letter with the FDCPA required validation notice was sent to the address of account on Aug 31, The initial phone attempt occurred on Aug 31, On Sep 8, contact was made at 619-925-and the woman on the phone refused to verify herself and the call was endedContact attempts continued, at this number, as well as other numbers possibly belonging to the consumerAny messages left did not identify the consumer or the existence of a debt, and did not meet the definition of a communication for purposes of the FDCPAOn Dec 19, Sentry Credit received a return call from a male identifying as the consumer’s ex-husband, he wouldn’t provide a better contact number for the consumer, but did say he would give her Sentry’s numberWhen he asked what the call was regarding, the representative advised him that she was unable to discuss the nature of the call with himAll calls and messages related to this account have been reviewed by the compliance team at Sentry Credit and at no time was any personal information communicated or disclosed to any 3rd partyThe validation for this outstanding balance is attached below and has been mailed directly to the consumer’s address If the consumer has any questions or concerns, they may me directly at 855-740- Respectfully, Mark V*** Compliance Specialist ***
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