Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shippedOne is due to arrive tomorrow and the second on the 11th We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in each package Regards,Customer Service Team.P.SYour Tracking Numbers are: [redacted] * [redacted]
Our IT dept is researching to see how an automated response was sent to your inquiryWe are sorry for any inconvenienceAs you were informed by our representative regarding your order, the replenishing stock was delayedWhich in turn caused a delay with your orderThe order has been shipped and in transit to you [redacted] # [redacted] An email was sent to you with this information Again, we are sorry for the delay and if you have any questions, please let us knowThank you
Hello, As we previously explained we were experiencing technical issues with our phone and email system which has caused a delay Your Order # [redacted] was shipped and in transit to you*** tracking # [redacted] The second order has also been processed and shipped, the [redacted] tracking # [redacted] Please allow 24-48hrs to see movement with the tracking information as there are times that there my be a delay with the shipping carrierIf you need further assistance please let us know Thank you
We are sorry to hear that you were not satisfied with your recent orderWe will process the full refund for the voucher code that you purchased with [redacted] Please follow up with them within 3-business days In regards to the shipping fee we are unable to refund the shipping fee as the item was shipped and delivered to you If you need further assistance please let us know You do not need to return the item and can do as you wish with themThank you
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your orderThe total paid on our site for your order was $for the shipping fee.Your order is currently in our fulfillment department for processingAs soon as the order has been processed and shipped, you will receive an email with tracking information Please note that our processing time is 3-business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, there is no explanation of why getting in touch with the business is so difficultGift vouchers do not do me any good, as I doubt I would do business with you againPlease stop misleading people Regards, [redacted]
Hello Revdex.com,We do apologies for the delayOrders: [redacted] & [redacted] have been shipped and come up as DeliveredWe have however found that order : [redacted] has not been Delivered.We will be sending out the item with Expedited shippingThe following is your Tracking Number: [redacted] & you should see movement within a hour time frameWe will also be refunding your $shipping as a courtesy for the delayRegards,Customer Service Department
Hello [redacted] We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volumeDue to our technical issues on our website and email We are working to resolve this issue andaddress our customers as promptly as possibleIn regards to your order, we deeply apologize for the delay Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processingWe have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately Once the order ships, you will receive notification along with tracking information We will follow up with you via email, with any additional questions that you may have regarding this mater Thank you and have a nice day
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement setAs we also stated previously to this customer this item was back orderedWe actually received a stock replenish at our warehouse yesterday and have the item packagedWe will be emailing tracking later today once we have itHave a great day!
Complaint: [redacted] I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-days to ship It took weeks to ship my order after my Revdex.com claim I repeatedly tried to contact this company via phone as well I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time" I called back other times, and each time was disconnected after being on hold 5-minutes each time After receiving the sheets, they are nowhere near thread count sheets My count sheets were twice as soft as these To even suggest that these sheets are worth $is ridiculous I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company Their less-than-stellar Revdex.com rating should have been my first clue not to order from them Buyer beware Regards, [redacted]
Hello, We apologize for any inconvenienceWe have been experiencing technical issues with our site, emails and phone systemThis information was noted on our site letting customers know of the issueAs a result it caused a delayHowever, we processed your order and it was shippedWe reviewed your order information and per the tracking details your order was delivered today This is the [redacted] tracking # [redacted] We will follow up with you and if you have any questions, please let us knowThank you, Luxor Linens
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etcWe are very understanding when it comes to unique circumstances like product defectsRest assured that we will honor your patronage by refunding you the amount paidI will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refundPlease do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department
We reviewed the order information and the order was shipped to the customer, however it was returned back to our facility as undeliverable as addressed At that time we reached out to the customer via email advising we received the order back and needed to confirm the shipping addressWe did not receive a response We would like to offer the customer the following options, reship the order once the address is confirmed or we can issue the refund We will also email these options to the customer Thank you
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properlyMany customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issueLooking at the history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking We would like to offer you one of these options: Option Partial Refund: You would get to keep the pillow and receive $in store credit usable throughout our boutique or as a gift [redacted] /Dr-Phil-Exclusive-Offers-sp-35.html Option Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $shipping (pictured below) [redacted] /The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow-p-897.html Please let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situationAt this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
We want to address each of your concerns regarding your order Once an order is placed on oursite, you see on the screen your invoice which has the order informationThis is also emailedAt times, the emails may go into a customer spam folder The only correspondence we have with the customer is from October, where we advised that we were experiencing technicalissues with our system and phones We informed her of the delay and the order was shipped within that time We service over a million customers a yearand on a daily basis receive more than plus calls/emails Our representatives are handling eachcall/emailWe also have Live Chat which is available We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order If we had received any notification we wouldhave addressed it with the customer The product information is listed on all of our promotions Before the customer purchases the product,they can see all of the product details on the deal site and on our site All of our products are manufactured with thebest quality The product that was shipped and delivered to the customer is what was purchased We are sorry to hear that the customer wasnot satisfied with their order We will also follow up with the customer
I did receive an email response from Luxor Linens and received my order on 10/So, I do not need you to take any further action on this matterI am sorry to have bothered you I still think it is very odd that no one answers the phone and there is no way to leave a message on the phone Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which... indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards and Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because: I HAVE Received No packageNor does my order status reflect such Regards, [redacted]
Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shippedOne is due to arrive tomorrow and the second on the 11th We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in each package Regards,Customer Service Team.P.SYour Tracking Numbers are: [redacted] * [redacted]
Our IT dept is researching to see how an automated response was sent to your inquiryWe are sorry for any inconvenienceAs you were informed by our representative regarding your order, the replenishing stock was delayedWhich in turn caused a delay with your orderThe order has been shipped and in transit to you [redacted] # [redacted] An email was sent to you with this information Again, we are sorry for the delay and if you have any questions, please let us knowThank you
Hello, As we previously explained we were experiencing technical issues with our phone and email system which has caused a delay Your Order # [redacted] was shipped and in transit to you*** tracking # [redacted] The second order has also been processed and shipped, the [redacted] tracking # [redacted] Please allow 24-48hrs to see movement with the tracking information as there are times that there my be a delay with the shipping carrierIf you need further assistance please let us know Thank you
Complaint: [redacted] I am rejecting this response because: It is an automated response and does not actually address my order.Regards, [redacted] ***
We are sorry to hear that you were not satisfied with your recent orderWe will process the full refund for the voucher code that you purchased with [redacted] Please follow up with them within 3-business days In regards to the shipping fee we are unable to refund the shipping fee as the item was shipped and delivered to you If you need further assistance please let us know You do not need to return the item and can do as you wish with themThank you
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your orderThe total paid on our site for your order was $for the shipping fee.Your order is currently in our fulfillment department for processingAs soon as the order has been processed and shipped, you will receive an email with tracking information Please note that our processing time is 3-business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, there is no explanation of why getting in touch with the business is so difficultGift vouchers do not do me any good, as I doubt I would do business with you againPlease stop misleading people Regards, [redacted]
Hello Revdex.com,We do apologies for the delayOrders: [redacted] & [redacted] have been shipped and come up as DeliveredWe have however found that order : [redacted] has not been Delivered.We will be sending out the item with Expedited shippingThe following is your Tracking Number: [redacted] & you should see movement within a hour time frameWe will also be refunding your $shipping as a courtesy for the delayRegards,Customer Service Department
Hello [redacted] We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volumeDue to our technical issues on our website and email We are working to resolve this issue andaddress our customers as promptly as possibleIn regards to your order, we deeply apologize for the delay Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processingWe have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately Once the order ships, you will receive notification along with tracking information We will follow up with you via email, with any additional questions that you may have regarding this mater Thank you and have a nice day
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement setAs we also stated previously to this customer this item was back orderedWe actually received a stock replenish at our warehouse yesterday and have the item packagedWe will be emailing tracking later today once we have itHave a great day!
Complaint: [redacted] I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-days to ship It took weeks to ship my order after my Revdex.com claim I repeatedly tried to contact this company via phone as well I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time" I called back other times, and each time was disconnected after being on hold 5-minutes each time After receiving the sheets, they are nowhere near thread count sheets My count sheets were twice as soft as these To even suggest that these sheets are worth $is ridiculous I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company Their less-than-stellar Revdex.com rating should have been my first clue not to order from them Buyer beware Regards, [redacted]
Hello, We apologize for any inconvenienceWe have been experiencing technical issues with our site, emails and phone systemThis information was noted on our site letting customers know of the issueAs a result it caused a delayHowever, we processed your order and it was shippedWe reviewed your order information and per the tracking details your order was delivered today This is the [redacted] tracking # [redacted] We will follow up with you and if you have any questions, please let us knowThank you, Luxor Linens
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etcWe are very understanding when it comes to unique circumstances like product defectsRest assured that we will honor your patronage by refunding you the amount paidI will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refundPlease do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department
We reviewed the order information and the order was shipped to the customer, however it was returned back to our facility as undeliverable as addressed At that time we reached out to the customer via email advising we received the order back and needed to confirm the shipping addressWe did not receive a response We would like to offer the customer the following options, reship the order once the address is confirmed or we can issue the refund We will also email these options to the customer Thank you
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properlyMany customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issueLooking at the history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking We would like to offer you one of these options: Option Partial Refund: You would get to keep the pillow and receive $in store credit usable throughout our boutique or as a gift [redacted] /Dr-Phil-Exclusive-Offers-sp-35.html Option Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $shipping (pictured below) [redacted] /The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow-p-897.html Please let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situationAt this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
We want to address each of your concerns regarding your order Once an order is placed on oursite, you see on the screen your invoice which has the order informationThis is also emailedAt times, the emails may go into a customer spam folder The only correspondence we have with the customer is from October, where we advised that we were experiencing technicalissues with our system and phones We informed her of the delay and the order was shipped within that time We service over a million customers a yearand on a daily basis receive more than plus calls/emails Our representatives are handling eachcall/emailWe also have Live Chat which is available We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order If we had received any notification we wouldhave addressed it with the customer The product information is listed on all of our promotions Before the customer purchases the product,they can see all of the product details on the deal site and on our site All of our products are manufactured with thebest quality The product that was shipped and delivered to the customer is what was purchased We are sorry to hear that the customer wasnot satisfied with their order We will also follow up with the customer
I did receive an email response from Luxor Linens and received my order on 10/So, I do not need you to take any further action on this matterI am sorry to have bothered you I still think it is very odd that no one answers the phone and there is no way to leave a message on the phone Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which... indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards and Thank you, [redacted]