Complaint: [redacted] I am rejecting this response because: Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/but that the package has not yet been received by *** Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October If they arrive as promised I will notify you to close this ticket Regards, [redacted]
Hello Revdex.com,Apologies for any stress this may have causedWe have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updatesWe have been working on manually shipping out these ordersThis has caused delays in fulfillment for some order and has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/for an Ivory King Size Sheet Set (Order # [redacted] ) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17thI am currently looking into your order and processing itWe should have an update for you within 24hrs.Regards,Customer Service Team
Hello [redacted] I apologize for the inconvenience we have causedI would like for you to know I have met with my customer service team to rectify the issue from ever happening againI am personally handling your order and shipping the order out now via [redacted] The order will arrive tomorrow afternoonPlease see tracking number [redacted] I have also included a free gift for the inconvenienceThank you so much for your patience in this matter.Head of Operations, [redacted]
Hello Revdex.com,Apologies, We have isolated a system glitch that froze a small batch of orders into "Pending" statusWe are processing your $refund and again we do apologize for any inconvenience this may have caused you.Regards,Customer Service
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our systemThis also froze any update emails that are generally sent to customersWe do apologize for any anxiety this may have caused youYou will find that we have included a special voucher offer in your order, as a recompense as you are a customer affected by this glitchHave a great day!Regards,Customer Service Department
The order was placed on 2/and customer was advised the order was submitted for processing and once the order shipped they would receive an email notificationCustomer reached out to us for status on 2/and our response time for emails is within hrs of receiving the email We contacted customer regarding their order as they wanted to cancel itCustomer has decided to cancel order and we will submit the refund request
Hello, We are sorry to hear that you were not satisfied with your recent orderOur products are made of the highest qualityWe value you as a customer and would like to offer to send you at no additional cost the Martano sheet set in White Striped Queen which we know that you will enjoy We know that you will be satisfied with our products Thank you
I am responding to this complaint that I submitted last month. Although the business claims to have initiated an order replacement, I never received the items. Nor was any shipping/tracking info ever given to me to indicate that the items shipped. Therefore, this complaint was never resolved.
Complaint: [redacted] I am rejecting this response because: [redacted] has no obligation in this matterThe voucher I purchased came from [redacted] Regards, [redacted]
Hello, we will submit your refund request for processing to our accounting departmentPlease allow to business days If you have any questions, please let us know Thank you
Complaint: [redacted] I am rejecting this response because: I had ordered sheet sets.The twin sheet sets have been received, I believe you are referencing those.But I had also ordered the EKing sheet sets, which I have not received till today Regards, **
Hello,We are sorry for any inconvenienceWe will submit your refund request for processingPlease allow 3-business days for your refund to be processedAny questions, please let us knowThank you
Hello Revdex.com,Apologies about the delay in receiving your itemWe have identified a system glitch that cause your order to be statically held in our system as 'Pending'I am currently processing your refund of $shipping due to this delay & we will be sending out your item as requestedI will be emailing you the tracking number shortly Have a great day!Regards,Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
I thought I had responded with thank you and the resolution is accepted [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/but that the package has not yet been received by *** Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October If they arrive as promised I will notify you to close this ticket Regards, [redacted]
Hello Revdex.com,Apologies for any stress this may have causedWe have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updatesWe have been working on manually shipping out these ordersThis has caused delays in fulfillment for some order and has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/for an Ivory King Size Sheet Set (Order # [redacted] ) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17thI am currently looking into your order and processing itWe should have an update for you within 24hrs.Regards,Customer Service Team
Hello [redacted] I apologize for the inconvenience we have causedI would like for you to know I have met with my customer service team to rectify the issue from ever happening againI am personally handling your order and shipping the order out now via [redacted] The order will arrive tomorrow afternoonPlease see tracking number [redacted] I have also included a free gift for the inconvenienceThank you so much for your patience in this matter.Head of Operations, [redacted]
Hello Revdex.com,Apologies, We have isolated a system glitch that froze a small batch of orders into "Pending" statusWe are processing your $refund and again we do apologize for any inconvenience this may have caused you.Regards,Customer Service
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our systemThis also froze any update emails that are generally sent to customersWe do apologize for any anxiety this may have caused youYou will find that we have included a special voucher offer in your order, as a recompense as you are a customer affected by this glitchHave a great day!Regards,Customer Service Department
The order was placed on 2/and customer was advised the order was submitted for processing and once the order shipped they would receive an email notificationCustomer reached out to us for status on 2/and our response time for emails is within hrs of receiving the email We contacted customer regarding their order as they wanted to cancel itCustomer has decided to cancel order and we will submit the refund request
Hello, We are sorry to hear that you were not satisfied with your recent orderOur products are made of the highest qualityWe value you as a customer and would like to offer to send you at no additional cost the Martano sheet set in White Striped Queen which we know that you will enjoy We know that you will be satisfied with our products Thank you
I am responding to this complaint that I submitted last month. Although the business claims to have initiated an order replacement, I never received the items. Nor was any shipping/tracking info ever given to me to indicate that the items shipped. Therefore, this complaint was never resolved.
Complaint: [redacted] I am rejecting this response because: [redacted] has no obligation in this matterThe voucher I purchased came from [redacted] Regards, [redacted]
Hello, we will submit your refund request for processing to our accounting departmentPlease allow to business days If you have any questions, please let us know Thank you
Complaint: [redacted] I am rejecting this response because: I had ordered sheet sets.The twin sheet sets have been received, I believe you are referencing those.But I had also ordered the EKing sheet sets, which I have not received till today Regards, **
Hello,We are sorry for any inconvenienceWe will submit your refund request for processingPlease allow 3-business days for your refund to be processedAny questions, please let us knowThank you
Hello Revdex.com,Apologies about the delay in receiving your itemWe have identified a system glitch that cause your order to be statically held in our system as 'Pending'I am currently processing your refund of $shipping due to this delay & we will be sending out your item as requestedI will be emailing you the tracking number shortly Have a great day!Regards,Customer Service Team
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
I thought I had responded with thank you and the resolution is accepted [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]