Servpro Industries

Servpro refuses to supply an itemized list of completed work.
Overcharged over $1500 on first part of the project but will not supply itemized bill
Paid 5000 after they noted a 1600 overcharge of the first part of clean up Had to pay $7000 up front before they would start replacement work
Second half they refused to supply itemized bill of work completed and charge non applicable sales tax...but again no idea how much
Loss date was June XX XXXX almost completion July XX XXXX...did not finish job
While trying to get the itemized list and completed work they charge my card without authorization Filed a fraud complaint

If I could give 0 stars, I would. I called on a Friday evening to schedule a cleaning. I was upfront with exactly what I would need done. I'm having pest services performed and the tech advised me to do a thorough cleaning beforehand so the poison would adhere better and be more effective. He advised a good scrub of floors, baseboards, walls and inside cabinets. This will be my third (and hopefully, last) treatment. Since cabinets, bookshelves, drawers, etc have been completely emptied, I have everything in small moving boxes in the middle of the rooms. These boxes and furniture would need to be moved in order to scrub everywhere. I was told that it would be no problem and they could come out Monday morning to give me an estimate. My pest control was for Wednesday but the gentleman I spoke with assured me they could do a free estimate and still have the services completed by Tuesday evening. On Monday, I get a phone call and it's explained that they don't DO pest service cleaning and in fact, they refuse to do cleaning of any sort if there are ANY pests on the site. There must be no maggots, no flies, no snakes, no mice, no ants, no roaches, no termites, etc. Why wasn't I told this on Friday so I could have called somewhere else? "We don't turn away potential customers until after the estimate. But at this point, we wouldn't be able to get you an estimate until Tuesday afternoon anyway." Complete waste of my time. Also, any restoration company that claims to do crime scene cleanup and won't cleanup where there are pests should have their licenses revoked.

Increased price over estimate without informing me, and did not complete the services agreed to perform.Servpro came to my house to remove some drywall and paneling after water damage. They took measurements of what was to be removed and gave me a quote of $3300. It was roughly 1000 square feet. I have my Insurance estimate to confirm the area. Servpro was to remove the exterior walls in the basement, but they indicated to me that some of the interior walls were damp and should be removed. I told them that I would remove the interior walls myself. While I was away the proceeded to remove the additional wall, without informing me of a price increase. It was roughly 225 square feet. Upon completion of the job, I was happy with the services until they gave me my bill. Before they would start the job I had to pay them 50% of the estimate ($1650), which I did. After they completed the job they told me I owed them an additional $6600!!! Unbelievable!!! I was told it was for the additional work. I refused to pay the 200% price increase for 23% more work. After arguing about the price I finally agreed to pay them $4100. During this whole process it was agreed that they would remove all the debris, but they kept saying that their dumpster was full and they would pick it up tomorrow. I called daily to see when the garbage would be removed until they stopped taking my calls and wouldn't return my voicemail messages. As of writing this, weeks after the services performed, I still have the garbage in my driveway. I now have to pay $500 to rent dumpster so I can get everything hauled away. In conclusion, I should have been informed of any additional fees before work performed. Also, I am fine with paying a fair price for additional work. But I was promised they would take my garbage away, which they did not.

SERVPRO EauClaire Was hired to clean and restore a home we purchased in the La Crescent,,Minnesota. The home had had a dehumidifier fire two weeks prior to our closing date. Servpro was contacted to do the restoration and cleanup. We met with the owner of ServPro at the beginning of the process and he assured us the home would be restored to the same condition if not better than prior to the fire. He stated that he hired professionals to do the work and cleaning. Partway into the restoration we were unhappy with how it was going. There were many issues with the painting and cleaning process. We asked to meet with Tom the owner to resolve these issues. He became hostile and aggressive. Our realtor was at this meeting also and has it on video because she was so appalled at his behavior. When Servpro was stated they were done with the home we moved in expecting it to be clean in the soot gone . That was not the case. There was soot everywhere. We took pictures and sent them to the insurance company who covered the claim . The paint job was terrible we had a professional in fact two professionals come in and give us an evaluation of the painting. Their evaluation was that the painting needed to be redone and that the beams and other areas had not been sealed properly. We have spent numerous hours and money cleaning and replacing things in this home that should've been done by Servpro. I have contacted corporate Servpro to file a complaint on two occasions and both times after being put on hold was transferred to a recording to leave a message. I left two messages and have not heard a response. I feel SERVPRO cost us both time and money and now we are concerned that we may have health issues because of the poor job they did on this property. The insurance company is also concerned about the job that was done. Auto Owners Insurance Rochester Mn Jean *** agent

ServPro did not follow their own guidelines or stand behind their warranty on work and now my house is full of toxic mold.
ServPro did not follow their own guidelines or stand behind their warranty on work and now my house is full of toxic mold.

ServPro was hired to mitigate flood damages in our home.

When I had contractors come to start work of finishing up the damage repairs, I was told by the contractors a severe amount of mold present where the flooding occurred.

I immediately contacted ServPro and asked someone to come out and investigate the matter. No one showed up at the agreed upon time. I called them back and they said someone would be over later in the day.

Two women showed up with their child and proceeded to bring their child into my home. Immediately I was concerned on what type of business would bring their child to a site where an overgrowth of mold is present? They walked in my house and told us (I have witnesses) mold is no big deal, mold is everywhere in TN. They told me there is no such thing as toxic mold.

No one investigated the areas where the flooding occurred. No one looked to see the amount of mold present.

I was concerned at this response so I reached out to the Franchise and later received a certified letter that we were unable to come to a resolution. Still no one has come back to the house to investigate.

I contacted ServPro headquarters and submitted a complaint form. I was told the matter would be investigated. I was told each franchise is independently owned and operated.

Still no one ever came to my house and looked at anything. I received a letter from Headquarters stating that ServPro has followed through with the Quality Assurance Process and found no quality of workmanship issues and they stated they closed my complaint.

How can this be??No one has come to my house to investigate or look at ANYTHING???

I can not get ServPro to come back and access the mold present.

I have been diagnosed with Sick Building Syndrome and Mold sickness and have had 4 doctors tell me I can no longer live in my house because the mold was tested and is TOXIC.

The warranty states:The SERVPRO(r) Franchisee identified on this estimate warrants for a period of five (5) years from the date of the insured's authorization to pay, that all workmanship of the SERVPRO(r) Franchisee and the subcontractors working on the above repairs (1) will be performed in accordance with this estimate and any construction agreement with the insured,and(2)will be of the quality generally accepted in the emergency property damage mitigation industry.

What good is a company who doesn't stand behind their warranty?

ServPro also states: Maintaining your personal health and safety is of great concern to us.

Apparently our health is of no concern.

Apparently being diagnosed with a debilitating sickness as a result of the mold ServPro was hired to avoid having in the first place is of no concern to this company.

Apparantly being displaced from my home as a result of the mold ServPro was hired to avoid having in the first place is of no concern to this company. It is a miserable place to be in when you pay a mortgage for a home and cant even live in and have to succumb to living out of a suitcase and staying where ever you can. This company doesn't even care enough to come back to my house to investigate the negligence of one of their franchise owners?????

Be cautious of this company. I mean its obvious they let their franchise owners do what they want even when it includes failing to follow their own guidelines.

And it seems apparent that ServPro is ok with letting their employees bring their children with them on job sites.

ServPro is charging two, three times the amount the insurance has paid for some of the items on the estimate.
ServPro is charging two, three times the amount the insurance has paid for some of the items on the estimate, after agreeing to complete the work for the amount the insurance is willing to pay, servpro has damaged the landscaping in the path of the brick removal the home owner was told to have it fixed and send the invoice to the insurance company for repayment, the insurance company refused to pay saying that servpro will need to pay as they caused the damage, servpro agreed to pay 50% of the bill as they didn't feel it was fair to pay the full bill from the landscape company, Per the contract I signed with Servpro I didn't owe the final payment until all of the construction was completed and all of my contents were reinstalled in my residence, I received the final bill including items that I was over charged for like mentioned above and items that were not even completed also items on the deprecation list that I have not received money from the insurance to be able to pay servpro my understanding was the deprecation amount would be paid to servpro after I received from the insurance company, Servpro would not return my clothing or furniture until I paid the final invoice, I paid the final invoice knowing I have over paid just to have my belongs returned and as of 5-31-19 the construction at my residence is still not completed, so to this date I should not have had to pay the final payment, I have had to fight and show pictures of items that they did not do to have them remove these items from the cost, if they were an ethical/honest group of people and knew what was going on at the job site they should have been coming to me saying hey we didn't do this lets take this off of the price instead they want me to pay for tools and other items that they didn't do and me having to prove by pictures that they didn't do them, I have over 2000 pictures of the repairs that took place on the house I know what was done and was not done. there are other issues of smoke damaged brick in the walls that I sent to servpro that didn't get repaired, Servpro is telling me they did all that the insurance approved and the insurance is telling me that all of the damage is captured in the estimate, all I know is all of the damage did NOT get remediated and replaced, I sent the photos to Servpro in February requesting that this be captured and nothing has been done to date. I have been lied to un-countable times by different people within the Servpro organization, I have had items stolen from my residence during the construction process I reported this to Servpro and to my insurance company and the only feed back was from my insurance company stating I would need to file another claim and pay another deductible but nothing from Servpro to date, these are the most un-ethical lying thieves I have dealt with in my 47 years of doing business, It would be worth buying a servpro franchise if it is as easy as they make it to steal from people and make their clients sign contracts that them selves do not have to follow the contractual agreements, I just feel really bad for the people that servpro is stealing from and they don't even know it, im sure if they are stealing from me they are doing it to others as well.

ServPro threatened us with a lien on our house while we where waiting to get paid by insurance for our claim.
After interviewing several companies to handle the black mold in our attic we decided to work with ServPro of Delaware, Ohio. The job was done very well and on time. They worked well with our insurance getting the appropriate information to get the job completed.

However, things rapidly changed when it came to payment. The owner of the local franchise was in our house at least 6 times, met my family/children, and even got to know the dog. He also call use almost daily as we worked through the mold remediation.

He was well aware of our insurance process and how the payment was going to be handled. They then sent 2 invoices that went to my SPAM. We did not even know they sent the invoices due to that fact.

They never once called us or even reached out to our agent asking when they could be paid. After being in our house so much, he never even stopped by and we are very close to his office. Yesterday we got a threaten to lien our property after being 15 days late on a payment we didn't even know we owed. Again, never a phone call or stop by after acting so friendly to my family. All we go was a threat to lien our property. This was a threat to my family and small children without even a phone call to ask the status of payment. Which would have been happy to pay if we knew we owed it. Our credit score is at 800, this type of collection process is completely uncalled for.
The ServPro Delaware, Ohio franchise owner is a fake and will do our best to let everyone we know to avoid using him to avoid his mafia style collections process.

SERVPRO got paid by *** Insurance to do a job at my property, but they never did it.

In October 2016 a car crashed against my house. My insurance allowed me to chose from a list, which company could do the job.
As per the reviews I found online, SERVPRO looked like an international well reputed company.
As winter was coming, they did minor fixings and we agreed to postpone the whole repair to the following summer.
At that time they told me to sign some papers and get the file "approved and closed" by the Insurance Company, what I did, without knowing that I was signing an approval for their job (never done)

In August 2017 my nightmare started. They delayed answering me, and then directly avoided me.

When I contacted SERVPRO headquarters, I was told that their office in Winnipeg, Manitoba (where I live) went bankrupt. I talked with their directors and marketing people (have the emails) They promised to help, but now they don't even reply.
They say that as SERVPRO Winnipeg is a franchise, is not their responsability...
Now, I wonder, if they make money from their brand, how come they are not responsible?

All paperwork I have says SERVPRO. Nowhere says that it is NOT Servpro, but a franchise, or someone that just rent the brand.

They got paid around $18.000 and I have to pay from my pocket to do the repairs.

If they were not making profit from their brand, I could understand that they can't be hold responsible, but they do! And people check reviews on SERVPRO, despite where is the branch located.

I hired SERVPRO. The insurance company paid to SERVPRO. They have to reimburse me for the amount SERVPRO received and kept.

They were contacted by my lawyer, but they keep denying responsibility.

had a kitchen fire in March 2018. Toaster oven had flames inside . I used fire exstinguisher to douse flames. Called my insurance, *** Farm and they said Servpro would have to first come and look at the damages. There were no damages. Just a big mess to be cleaned up. I was told this would be a free estmate.

Since there was no damage as far as I was concerned only cleaning up the fire rdant was necessary. The rep from ServPro said it would be 3 days before they could start and another 3-5 days to clean everything. Which meant I would have no kitchen use for a week. This was not okay so I did all clean-up by myself. While ServPro was here she measured and I took pictures, that is all that was done by Servpro.

So then I get a bill for $325.00. I refuse to pay for a Free estimate. I communicated this in writing to ServPro . I then received a bogus contract that they say I signed. The signature is definitely not mine.

I feel this a scam and I feel it should be reported.